UCAA

Velocity Launches Global Expense Management (GEM) Through Acquisition of RPA, AI and Machine Learning Platform

Retrieved on: 
Tuesday, September 19, 2023
RPA, Software as a service, GEM, Microsoft, Human, ERP, UCAA, Organization, Acquisition, Investment, Mobile phone, Velocity

HOLLAND, Ohio, Sept. 19, 2023 /PRNewswire/ -- Velocity, A Managed Solutions Company (Velocity), a technology solution and services provider of voice, wi-fi and data networking and connectivity for multi-location enterprises across diverse industries, today announced its launch of the Global Expense Management (GEM) platform. This strategic move marks an important milestone in Velocity's mission to provide comprehensive solutions for businesses seeking to streamline their expense management processes.

Key Points: 
  • Velocity launching the GEM platform is a game-changer for the company to bolster in the expense management field, including the telecom expense management market.
  • With the acquisition, Velocity is upgrading its technology expense management systems with industry-leading precise cost allocation and streamlined payment processing through its cloud-based GEM platform.
  • "We are committed to bringing more value to our customers who are looking to simplify their expense management and save money.
  • The proprietary GEM platform offers significant benefits to organizations seeking to optimize their expense management across multi-location enterprises.

Digerati Technologies Highlights Accomplishments in FY2023 and Outlines Strategic Initiatives through FY2025

Retrieved on: 
Wednesday, September 13, 2023
Cloud, Unified communications, Nextlevelism, Telecommunications, Partner, CCAA, OTCQB, Luigi, Tele-Communications Inc., SMB, EBITDA, Outline, Acquisition, City centre, Verve, SAN, CRM, Yoy, Adjustment, Retail, Network equipment provider, Fine chemical, Bookkeeping, Sales, Management, Digerati, UCAA

The Company’s key accomplishments for FY2023 included:

Key Points: 
  • The Company’s key accomplishments for FY2023 included:
    Successfully integrating its acquisitions of Skynet Telecom and NextLevel Internet that the Company completed in the second fiscal quarter of FY2022.
  • The Company launched its Contact Center as a Service (CCaaS) solution that broadened its portfolio of solutions for the SMB market.
  • Derek Gietzen, a seasoned executive with a track record of managing successful high-growth companies, is named as the Company’s President.
  • The full operational integration included combining people, processes, and systems that resulted in single billing, ticketing, CRM, and accounting systems.

Cyara Drives CX Transformation with over 50% YoY Revenue Growth in FY23, Open AI Integration and Strategic Acquisitions

Retrieved on: 
Tuesday, September 12, 2023
Technology, VoIP, Audio, Video, Software, Artificial Intelligence, Internet, Cloud, Knowledge, Workforce, Enablement, Unified communications, Software as a service, Business development, Failure, NICE, Ernst & Young Entrepreneur of the Year Award, Nuance, CSO, Telecommunications, Culture, CCAA, CX, Channel, VOC, Human, Woman, VP/CSS, Customer experience, UCAA, Amazon Web Services, Human voice, NPS, Knowledge-centered support, Acquisition, WebRTC, City centre, Great Places, Heel, Zoom, Growth, Yoy, GTM, AI, Forrester, Voice of the customer, Customer service, Online shopping, Video game, Sales, Nursing, Pulse, Callictita cyara

Cyara , the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced it closed out FY23 with 50% year-over-year revenue growth, over 30% YoY SaaS bookings growth, and a Customer Net Promoter Score (NPS) of 67.

Key Points: 
  • Cyara , the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced it closed out FY23 with 50% year-over-year revenue growth, over 30% YoY SaaS bookings growth, and a Customer Net Promoter Score (NPS) of 67.
  • with direct links from wherever you are in the Cyara portal
    As the company continues to expand, Cyara made two noteworthy acquisitions.
  • This acquisition further enhances Cyara's product portfolio with advanced VOC and customer feedback capabilities, cementing its unique position in the CX Transformation market.
  • Cyara was also recognized in industry awards, including:
    TMC 2022 Communications Solutions Products of the Year Award.

Tangoe Joins the FinOps Foundation

Retrieved on: 
Monday, September 11, 2023
Telecommunications, Software, Networks, Internet, Technology, VoIP, Mobile, Wireless, Security, Software as a service, UCAA, Linux Foundation, Investment, Management, Tangoe

Tangoe, the leading technology expense and asset management solution for over two decades, proudly announces it has joined the FinOps Foundation community as a Premier member.

Key Points: 
  • Tangoe, the leading technology expense and asset management solution for over two decades, proudly announces it has joined the FinOps Foundation community as a Premier member.
  • Additionally, Tangoe's Chief Product Officer, Chris Ortbals, will join the FinOps Governing Board as a voting member to help craft Foundation strategy and direction.
  • The FinOps Foundation, an integral part of The Linux Foundation's non-profit technology consortium, is focused on advancing the people who manage the value of cloud.
  • James Parker, CEO, Tangoe, expressed his excitement about this milestone, stating, “We’re thrilled to join the FinOps Foundation as a partner member and look forward to becoming an active participant of the community.

Broadvoice Awarded 2023 INTERNET TELEPHONY Friend of the Channel Award

Retrieved on: 
Tuesday, September 12, 2023
CCAA men's basketball tournament, Microsoft, Channel, TMC, Human, UCAA, INTERNET, Mobile phone, Video game, BroadVoice

LOS ANGELES, Sept. 12, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that TMC named Broadvoice a winner of the 2023 INTERNET TELEPHONY Friend of the Channel Award presented by INTERNET TELEPHONY magazine.

Key Points: 
  • LOS ANGELES, Sept. 12, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that TMC named Broadvoice a winner of the 2023 INTERNET TELEPHONY Friend of the Channel Award presented by INTERNET TELEPHONY magazine .
  • "On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to recognize Broadvoice as a winner of the INTERNET TELEPHONY Friend of the Channel Award for its distinguished partner program," said TMC CEO Rich Tehrani.
  • "Broadvoice works to make selling, implementing and supporting our solutions easy and painless for our partners," said Jason Shawgo, Vice President of Channel Sales at Broadvoice.
  • "We're proud to deliver a program that helps partners build their cloud communications businesses, and we are honored to be recognized as a Friend of the Channel by INTERNET TELEPHONY magazine."

Globalgig Achieves Cradlepoint 5G for Enterprise Branch Specialization

Retrieved on: 
Wednesday, September 6, 2023
5G, Telecommunications, Networks, Internet, Technology, IOT (Internet of Things), Mobile, Wireless, Security, Orchestra, Wireless network, SIM, Wireless WAN, Internet of things, Wireless broadband, UCAA, Certification, Bit, API, WAN, LTE, Mobile phone, Management, New business development, Cradlepoint

Globalgig, a network platform and connectivity provider for global enterprises, announced today that it has achieved 5G for Enterprise Branch Specialization from Cradlepoint , the global leader in cloud-delivered LTE and 5G wireless network edge solutions.

Key Points: 
  • Globalgig, a network platform and connectivity provider for global enterprises, announced today that it has achieved 5G for Enterprise Branch Specialization from Cradlepoint , the global leader in cloud-delivered LTE and 5G wireless network edge solutions.
  • "By incorporating Cradlepoint's 5G for Enterprise Branch Specialization, we are fortifying Globalgig's wireless capabilities on a global scale.
  • The addition of Globalgig to our 5G for Enterprise Branch Specialization program is another important step in leading the path to 5G for business.”
    For more information on Globalgig’s global wireless services, please visit www.globalgig.com/mobility .
  • For more on Cradlepoint’s 5G for Enterprise Branch Specialization and the Cradlepoint Partner Program, please visit https://cradlepoint.com/partners/for-partners/ .

8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant

Retrieved on: 
Wednesday, August 30, 2023
Communications, Technology, VoIP, Telecommunications, Software, Other Communications, Artificial Intelligence, Product management, Communication, WhatsApp, City centre, CCAA, Data collection, 8x8, Human, UCAA, Organization, Cape Air, CRMS, Intelligent customer, EGHT, SLA, SMS, Online shopping, Customer service, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .
  • The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.
  • “Starting with digital self-service in March, 8x8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.”
    Key features of voice self-service for 8x8 Intelligent Customer Assistant include:
    Streamline Workflows: From automated voice self-service experiences to live agent assistance, interaction workflows are seamless and minimize the need for manual data collection.
  • Rich Conversation Insights: Built-in, comprehensive analytics deliver insights and intuitive monitoring and reporting for advanced customer journey visibility.

Globalgig’s Orchestra Platform Now Available in the Microsoft Azure Marketplace

Retrieved on: 
Wednesday, August 23, 2023
Apps, Applications, Technology, Mobile, Wireless, Telecommunications, Software, Networks, Internet, IOT (Internet of Things), Data Management, Orchestra, Software as a service, SIM, Marketplace, Type 2, Mobile virtual network enabler, Internet of things, MACC, Microsoft, Human, UCAA, Organization, Azure, SASE, API, Video game, Mobile phone, Music

Globalgig, a network platform and connectivity provider for global enterprises, announced today the availability of its Orchestra platform in the Microsoft Azure Marketplace, an online market for buying and selling cloud solutions certified to run on Azure.

Key Points: 
  • Globalgig, a network platform and connectivity provider for global enterprises, announced today the availability of its Orchestra platform in the Microsoft Azure Marketplace, an online market for buying and selling cloud solutions certified to run on Azure.
  • The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
  • This eligibility allows organizations to procure Globalgig managed network services directly through the Azure Marketplace, while fulfilling Globalgig’s Marketplace consumption commitment.
  • Additionally, Globalgig’s software and systems are SOC2, Type II compliant
    Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corporation said: “We’re pleased to welcome Globalgig to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe.

Organizations Must Prepare to Implement UCaaS as Widespread Adoption of Hybrid and Remote Work Continues, Says Info-Tech Research Group

Retrieved on: 
Tuesday, August 22, 2023
Cloud, Maintenance, Communication, IP PBX, Research group, PBX, API, Microsoft, Human, Research, UCAA, Organization, Voice over IP, Implement, Risk, CRM, AI, Fraud, Assessment, Online shopping, Risk management, Marketing, Video game

TORONTO, Aug. 22, 2023 /PRNewswire/ - Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office.

Key Points: 
  • TORONTO, Aug. 22, 2023 /PRNewswire/ - Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office.
  • To support IT leaders in preparing for UCaaS implementation, the firm has released its new industry blueprint, Assess Your Readiness to Implement UCaaS .
  • "Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan , principal research director in the I&O practice at Info-Tech Research Group.
  • To connect with an Info-Tech Research Group analyst for expert insights on UCaaS and how to assess organizational readiness for its implementation, contact Sufyan Al-Hassan, public relations manager at Info-Tech Research Group, at [email protected] .

RingLogix Ranks on the 2023 Inc. 5000 List of Fastest-Growing Private Companies in America

Retrieved on: 
Tuesday, August 22, 2023
Telecommunications, Software, Networks, Technology, Carriers and Services, VoIP, Mobile, Wireless, Other Technology, MSP, Growth, Inc., Member of the Scottish Parliament, Multimedia, UCAA, Voice over IP

1895 on the highly anticipated 2023 Inc. 5000 list of the fastest-growing private companies in America.

Key Points: 
  • 1895 on the highly anticipated 2023 Inc. 5000 list of the fastest-growing private companies in America.
  • This recognition underscores RingLogix's dedication to innovation, excellence, and unparalleled growth in the MSP driven UCaaS industry.
  • View the full release here: https://www.businesswire.com/news/home/20230822959670/en/
    RingLogix Ranks on the 2023 Inc. 5000 List of Fastest-Growing Private Companies in America (Graphic: Business Wire)
    Each year, Inc. magazine unveils its Inc. 5000 list, a prestigious ranking that highlights the most dynamic and high-performing private businesses across various industries.
  • "Behind every number on the Inc. 5000 list lies a story of dedication, innovation, and growth.