UCAA

Broadvoice Wins Two 2023 Visionary Spotlight Awards

Retrieved on: 
Wednesday, July 26, 2023
Communication, Contact, CCAA/Curling Canada College Curling Championships, Omnichannel, Human, UCAA, Microsoft, Creativity, BroadVoice, ROI, Channelvision, Social media, Online shopping

LOS ANGELES, July 26, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that ChannelVision Magazine awarded the new Broadvoice CCaaS solution with two 2023 Visionary Spotlight Awards. The communication provider's cloud-native, low-code contact center solution was recognized for Best Emerging Technology Breakthrough and Contact Center/CCaaS Technology Innovation.

Key Points: 
  • LOS ANGELES, July 26, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that ChannelVision Magazine awarded the new Broadvoice CCaaS solution with two 2023 Visionary Spotlight Awards .
  • Broadvoice CCaaS is leading the global contact center market with a range of CX-driven features, including:
    Low IT resources.
  • Broadvoice CCaaS is a cloud-native solution that doesn't require coding and IT resources to use, manage or operate.
  • ChannelVision's annual Visionary Spotlight Awards highlight channel and service provider innovations in communications.

Procure IT Taps John Cooper to Lead Digital Voice Transformation Consulting Practice

Retrieved on: 
Thursday, July 20, 2023
Natural language processing, Unified communications, Communication, RingCentral, CCAA, Procurement, Alexa, CX, Microsoft, Human, Partner (business rank), UCAA, NLP, Siri, Human voice, Organization, EX, Machine learning, IceWarp, Artificial intelligence, Digital, AI, Automation, Sales

CARROLLTON, Texas, July 20, 2023 /PRNewswire/ -- Procure IT, a game-changing data-driven IT procurement and management company, announced today that it has tapped John Cooper, an 18-year communications veteran, to lead the company's enterprise consulting practice focused on helping businesses leverage next-generation voice technologies to improve customer experience (CX) and employee experience (EX).

Key Points: 
  • "Voice transformation is emerging as the next critical phase of businesses' digital journey," said Randy Jeter, Procure IT Founder and Managing Partner.
  • "We're thrilled to have a forward-thinking executive with John Cooper's experience and enthusiasm lead the Procure IT team in helping our business clients capitalize on this promising opportunity."
  • Cooper joins the Procure IT team as a Managing Director – Voice Transformation, specializing in unified communications as a service (UCaaS), contact center as a service (CCaaS), artificial intelligence (AI) and CX/EX solutions.
  • Cooper will lead a series of Procure IT workshops to educate businesses about emerging voice solutions and experience them in action.

RingLogix Unveils RingOS 2.0: A Groundbreaking Update to its Quote-to-Cash Service Delivery Platform for Managed Service Providers (MSPs)

Retrieved on: 
Tuesday, July 18, 2023
Apps, Applications, Technology, Telecommunications, Business, Professional Services, Software, Outsourcing Business, Other Professional Services, VoIP, Service provider, UI, UCAA, MSP, Wonders of the World, Member of the Scottish Parliament, Managed services, Trust, Voice over IP, QA, Growth, Ecosystem, Online shopping

This major update of their next-gen platform introduces a new macro service architecture, a soon to be released app marketplace, and a refreshed user experience.

Key Points: 
  • This major update of their next-gen platform introduces a new macro service architecture, a soon to be released app marketplace, and a refreshed user experience.
  • The results are faster releases with shorter QA times, a growing ecosystem of partner integrations and a new engaging experience for Managed Service Providers (MSPs) and their clients.
  • Not to mention a new foundation that offers the tools MSPs need to successfully scale and grow their revenue.
  • The macro service architecture in RingOS 2.0 enables accelerated feature releases and reduced QA time, allowing MSPs to quickly respond to market demands.

Bridgepointe Technologies Makes Strategic Investment in Parallel Technologies

Retrieved on: 
Thursday, July 13, 2023
Marketing, University, SD, Entrepreneurship, Government, UCAA, Human, Parallel, Investment, SAN, Culture, Voice over IP, Hennick Bridgepoint Hospital

SAN MATEO, Calif., July 13, 2023 /PRNewswire-PRWeb/ -- Bridgepointe Technologies ("Bridgepointe" or the "Company"), a tech advisory firm that helps mid-market and enterprise companies transform tech investments into unrivaled business results, today announced a strategic investment in Parallel Technologies.

Key Points: 
  • SAN MATEO, Calif., July 13, 2023 /PRNewswire-PRWeb/ -- Bridgepointe Technologies ("Bridgepointe" or the "Company"), a tech advisory firm that helps mid-market and enterprise companies transform tech investments into unrivaled business results, today announced a strategic investment in Parallel Technologies.
  • The investment will enable Parallel to leverage the marketing and operational assets of Bridgepointe and offer a broader range of solutions and services.
  • "Parallel's white-glove service model and 40-year track record of helping clients navigate the ever-changing tech landscape made them an ideal investment for Bridgepointe," explained Scott Evars, Co-Founder and Chief Executive Officer, Bridgepointe.
  • Parallel will operate as Parallel Technologies powered by Bridgepointe, effective immediately, with their leadership and employees continuing to serve clients as they do today.

Broadvoice Wins CUSTOMER Magazine's 2023 Contact Center Technology Award for Excellence in Customer Experience

Retrieved on: 
Wednesday, July 12, 2023
CCAA men's basketball tournament, Microsoft, UCAA, TMC, Human, BroadVoice, Online shopping

LOS ANGELES, July 12, 2023 /PRNewswire/ -- TMC has recognized Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), as a winner of the 2023 Contact Center Technology Award from CUSTOMER Magazine for Broadvoice CCaaS, the company's industry-leading, cloud-native contact center solution.

Key Points: 
  • LOS ANGELES, July 12, 2023 /PRNewswire/ -- TMC has recognized Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), as a winner of the 2023 Contact Center Technology Award from CUSTOMER Magazine for Broadvoice CCaaS, the company's industry-leading, cloud-native contact center solution.
  • "Congratulations to Broadvoice for winning a 2023 CUSTOMER magazine Contact Center Technology Award.
  • "We're thrilled that CUSTOMER magazine has recognized Broadvoice as an innovator in the contact center industry in the customer experience category.
  • The Contact Center Technology Award, presented by CUSTOMER magazine , honors vendors and technologies that have embraced technology as a key tool for customer service excellence.

OMNIQ ENTERS INTO A DEFINITIVE AGREEMENT TO ACQUIRE TADIRAN TELECOM A GLOBAL LEADER IN UNIFIED COMMUNICATIONS AND COLLABORATIVE (UC&C) SOLUTIONS

Retrieved on: 
Monday, July 10, 2023
Omni, Data management, Telecom, Communication, Unified communications, Bank statement, RFID, Software, Hospital, Shopping, Power, Transport, Supermarket, IP, Automation, UCAA, SALT, Human voice, Acquisition, UC, Supply chain, Tadiran Telecom, Earnout, Artificial intelligence, Bluetooth, Growth, Supply, Omnichannel, Government, Mobile phone, Far East, Organization, Collaboration

This strategic move enables omniQ to integrate the new UC&C capabilities with omniQ’s AI products delivering higher predictability, increased speeds with proactive real-time automated actions.

Key Points: 
  • This strategic move enables omniQ to integrate the new UC&C capabilities with omniQ’s AI products delivering higher predictability, increased speeds with proactive real-time automated actions.
  • SALT LAKE CITY, July 10, 2023 (GLOBE NEWSWIRE) -- OMNIQ Corp. ( NASDAQ: OMQS ) (“OMNIQ” or “the Company”) a leading provider of Supply Chain and Artificial Intelligence (AI)-based solutions, announced today that it has signed a definitive agreement to acquire Tadiran Telecom, an international provider of Advanced Unified Communications and Collaboration (UC&C) Solutions enhancing its software.
  • The company offers cloud communications and contact center solutions based on a Message, Video and Voice platform focused on highly secure, and reliable connectivity.
  • A potential performance based earnout clause of up to $0.75M if earned would be paid by issuing restricted non-discounted omniQ common stock.

IntelePeer Promotes Ujjval Karihaloo to Chief Product Officer

Retrieved on: 
Monday, July 10, 2023
Technology, Telecommunications, Professional Services, Business, Software, Networks, Electronic Design Automation, Data Analytics, Data Management, Artificial Intelligence, Product management, Communication, University of Colorado Graduate Design Program in Mechanical Engineering, University, Senior, Culture, Bhushan Lal Karihaloo, Enterprise Products, IntelePeer, UCAA, Collection, Vonage, AI, CPO, Automation, Sales, Management

IntelePeer , a leading Communications Automation Platform provider, today announces the appointment of Ujjval Karihaloo to Chief Product Officer.

Key Points: 
  • IntelePeer , a leading Communications Automation Platform provider, today announces the appointment of Ujjval Karihaloo to Chief Product Officer.
  • “Ujjval has been an integral part of the IntelePeer team, developing highly innovative products and services for our customers,” says IntelePeer president and CEO Frank Fawzi.
  • Previously, Karihaloo was Vice President of Product at Vonage, responsible for overall product strategy, launching multiple contact center applications with a focus on the Enterprise Product portfolio.
  • He also served as Chief Technology Officer at SimpleSignal, leading its UCaaS technology platform development, customer care and product strategy.

Global Programmable Communications Market Report 2023: Transactional CPaaS for Developers and Enterprises Presents Opportunities

Retrieved on: 
Friday, July 7, 2023
Acceleration, CCAA, COVID-19, CX, Human, Research, UCAA, SIP, API, Organization, Video game, Online shopping

DUBLIN, July 7, 2023 /PRNewswire/ -- The "Programmable Communications Outlook and Opportunities - 2023 Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, July 7, 2023 /PRNewswire/ -- The "Programmable Communications Outlook and Opportunities - 2023 Report" report has been added to ResearchAndMarkets.com's offering.
  • Through application programming interfaces (APIs), programmable communications expose capabilities either within a business's existing communications infrastructure or as an overlay alongside established communications solutions.
  • In this context, Communications Platform as a Service (CPaaS) offerings are just one path for businesses and developers to incorporate programmable communications elements into their applications and workflows.
  • CPaaS and programmable communications solutions exist to automate business processes and workflows and enable customer engagement across a wide array of digital channels.

Empire Merchants Selects 8x8 XCaaS for Enhanced Customer Communications and Engagement

Retrieved on: 
Thursday, June 29, 2023
Wine & Spirits, Technology, Professional Services, Business, Telecommunications, Retail, Software, Networks, Audio, Video, Internet, VoIP, CCAA, SLA, Human, Merchant, SMS, UCAA, Wine, EGHT, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8x8 XCaaS ™ (eXperience Communications as a Service™), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8x8 XCaaS ™ (eXperience Communications as a Service™), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications.
  • Empire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County.
  • Serving over 10,000 commercial customers in the New York area, Empire Merchants needed a scalable, integrated communications and customer engagement platform that could be rapidly deployed and support a remote workforce.
  • With the deployment of the 8x8 XCaaS integrated cloud contact center and unified communications platform, Empire Merchants can focus on delivering excellent customer service and building stronger relationships with their customers and vendors.

Nextiva Recognized as a Customers’ Choice in 2 Categories in 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Unified Communications as a Service

Retrieved on: 
Wednesday, June 28, 2023
Technology, Other Communications, Other Technology, Communications, Telecommunications, Software, Networks, Internet, VoIP, Artificial Intelligence, Magic Quadrant, Unified communications, Feedback, UCAA, Human voice, Acquisition, Customer, CRM, VOIP, AI, API, Social media, Mobile phone, Management, Satellite navigation device, Gartner, Nextiva, Worldwide

Along with being recognized as a Strong Performer in the report, Nextiva was also recognized in two categories, as a Customers’ Choice in the Midsize Enterprise Category and North America Category.

Key Points: 
  • Along with being recognized as a Strong Performer in the report, Nextiva was also recognized in two categories, as a Customers’ Choice in the Midsize Enterprise Category and North America Category.
  • Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: Telephony, meetings, messaging, software apps, APIs, and adjacent services.
  • Download a complimentary copy of the 2023 Gartner Peer Insights “Voice of the Customer” for Unified Communications as a Service, Worldwide (April 2023) .
  • Gartner, Voice of the Customer for Unified Communications as a Service, Worldwide, 24 April 2023, PEERS.