City centre | Jotup

CCS Launches CX Navigator: Revolutionizing Customer Experience with Cutting-Edge AI

Retrieved on:

Monday, April 8, 2024

City centre, Communication, Chatbot, Quality control, CX, AI, CCS, LLM, Service, Architecture, Customer service

In strengthening its presence within the United States, Call Center Studio is committed to fostering robust relationships and delivering innovative, AI-driven customer experience solutions tailored for the dynamic US market.

Key Points:

Cenk Soyak, CEO of CCS, stated: "We are thrilled to announce CX Navigator, and continue our vision of innovation with a purpose that helps our customers not only drive but revolutionize customer experience.
- CX Navigator comprises several modules leveraging the latest LLM and related AI tools: Voicebot and Chatbot creation, modification and continuous enhancement.
● Generative AI Template messaging: our chat product has been enhanced with AI that learns from your customer representatives' conversations!
This feature, designed to provide quick responses, effective communication, and improve customer satisfaction, takes the chat experience to the next level.

Motive is reborn following carve-out of Nokia’s device and service management businesses

Retrieved on:

Monday, April 8, 2024

Automation, City centre, Growth, Internet of things, ESIM, Transport, City, Data collection, CPE, IMPACT, Online shopping

With more than a hundred top-tier customers worldwide, hundreds of thousands of device models recognized, and billions of endpoints under administration, Motive uniquely has the scale, expertise, and experience required to lead the device and service management market.

Key Points:

With more than a hundred top-tier customers worldwide, hundreds of thousands of device models recognized, and billions of endpoints under administration, Motive uniquely has the scale, expertise, and experience required to lead the device and service management market.
The potential for growth in the device and service management market remains substantial, with emergent opportunities in smart cities, smart utilities, asset management, transportation, and industrial applications, as well as business-to-consumer services.
David Sharpley, CEO at Motive, said: “We are proud to announce the rebirth and reinvigoration of the Motive brand, with a focus on innovating in growth areas within the device and service management industry.
Device and service management activities across the full device landscape can be orchestrated from one comprehensive solution, delivering both savings and revenue generation opportunities to users of the Motive platform.

Armada Hoffler Commits to Retaining WeWork as a Tenant in Premier One City Center Building, Bolstering Innovation Hub in Durham, North Carolina

Retrieved on:

Tuesday, April 2, 2024

WeWork, Creativity, Tenant, City centre, Growth, One City Center, Heart, Ecosystem, Property management

“This mutually beneficial arrangement to retain WeWork as a tenant in our premier One City Center building underscores our commitment to promoting growth in the thriving region of Durham, North Carolina."

Key Points:

“This mutually beneficial arrangement to retain WeWork as a tenant in our premier One City Center building underscores our commitment to promoting growth in the thriving region of Durham, North Carolina."
Situated in the heart of Durham, One City Center has emerged as a premier hub for creativity and collaboration, attracting businesses eager to thrive in a dynamic environment.
This agreement not only ensures stability for both parties but also reinforces the status of One City Center as a premier destination for innovation in Durham.
Armada Hoffler looks forward to continuing its collaboration with WeWork and further contributing to the success of businesses in Durham, North Carolina.

Best Buy, Google Cloud, and Accenture Partner to Create a Better Customer Support Experience with Generative AI

Retrieved on:

Tuesday, April 9, 2024

Cloud, Google Cloud, City centre, Analytics, Google Chrome, Geek Squad, Software, LAS, Gemini, Advertising, Best Buy

MINNEAPOLIS, April 9, 2024 /PRNewswire/ -- Cloud Next '24, LAS VEGAS -- Best Buy, Google Cloud, and Accenture today announced a new collaboration that will involve deploying generative AI (gen AI) to greatly improve the experience for Best Buy customers looking for support services.

Key Points:

MINNEAPOLIS, April 9, 2024 /PRNewswire/ -- Cloud Next '24, LAS VEGAS -- Best Buy, Google Cloud, and Accenture today announced a new collaboration that will involve deploying generative AI (gen AI) to greatly improve the experience for Best Buy customers looking for support services.
By leveraging Google Cloud's generative AI technology, Best Buy is creating new and more convenient ways for customers to get the solutions they need.
The selection of Google Cloud's generative AI technologies builds on how Best Buy uses AI across a number of customer care fronts.
Best Buy and Google have a long-standing relationship with existing collaborations across other Google products and services, including Advertising, Hardware, Google Chrome, and more.

Zoom unveils AI-powered collaboration platform, Zoom Workplace, to reimagine teamwork

Retrieved on:

Monday, March 25, 2024

Ask AI Companion will provide a new way to interact with AI Companion across the Zoom platform.

Key Points:

Ask AI Companion will provide a new way to interact with AI Companion across the Zoom platform.
Zoom Workplace , the company’s AI-powered collaboration platform, will deliver new innovations to help businesses reimagine teamwork, facilitate connections, improve productivity, and optimize flexible work experiences.
Zoom Workplace will elevate the Zoom experience with Zoom AI Companion so that all employees within a company can be more productive, collaborate better, and enhance their skills.
Tightly integrated with Zoom Workplace, Zoom Business Services empower customer-facing employees to provide exceptional experiences throughout the customer lifecycle.

New Survey Finds that Less than One-third of Businesses have Completed their Digital Transformation Plans

Retrieved on:

Monday, March 25, 2024

CONNECT, Research, Employment, City centre, Growth, Entrepreneurship, Trust (social science), Insurance, Disruption, AVANT, Architecture, Infrastructure as a service, Unified communications, TMG, Human, Online shopping

When it comes to fully realizing their digital transformation goals, retail/e-commerce and consulting/business services are furthest along, with 28% reporting that companies’ goals have been met.

Key Points:

When it comes to fully realizing their digital transformation goals, retail/e-commerce and consulting/business services are furthest along, with 28% reporting that companies’ goals have been met.
The State of Disruption Report found that 78% of respondents use Trusted Advisors to procure cloud services, with the strongest growth areas being UCaaS and CCaaS.
Additionally, 68% of respondents said they look to Trusted Advisors for help selecting security solutions, including services provided by MSSPs.
Interestingly, 19% of the respondents said that Trusted Advisors are currently in charge of all technology-related decisions and functions.

Zoom announces communications compliance solution, Zoom Compliance Manager

Retrieved on:

Wednesday, March 20, 2024

Zoom Compliance Manager powered by Theta Lake allows you to confidently use Zoom while maintaining regulatory requirements.

Key Points:

Zoom Compliance Manager powered by Theta Lake allows you to confidently use Zoom while maintaining regulatory requirements.
Zoom Compliance Manager provides compliance capabilities across the Zoom platform, including AI Companion, Meetings, Team Chat, Phone, Whiteboard, Rooms, Webinars, Events, and Contact Center.
Zoom Compliance Manager integrates the proven compliance solution from Theta Lake, a leader in digital communications governance providing modern communication compliance and security solutions.
To experience a live demo of Zoom Compliance Manager, visit the Zoom booth on March 26 at 5:30 p.m. EST.

Wren Kitchens Completes 56% More Customer Appointments and Saves £2 million Annually with Descartes Routing Solution

Retrieved on:

Tuesday, March 19, 2024

Wren Kitchens, City centre, Travel, TSX, DSG, Transport, Descartes Systems Group, CO2, Commerce

The solution has dramatically improved the productivity of Wren’s surveyors, who typically visit a customer’s home to provide estimates for kitchen or bedroom renovation projects.

Key Points:

The solution has dramatically improved the productivity of Wren’s surveyors, who typically visit a customer’s home to provide estimates for kitchen or bedroom renovation projects.
“With Descartes, now when a customer books an appointment, the comprehensive solution works in the background to automatically optimise surveyor schedules and travel routes to appointments.
Using advanced optimisation technology, the solution reduces the distance driven per delivery to maximize delivery capacity and optimize the productivity of mobile resources.
Descartes’ route planning and execution solutions help companies of all sizes in diverse industries transform operational performance and heighten the customer experience.”

Talkdesk Promotes Miles Ennis to Lead Worldwide Sales, Accelerating the Company’s Global Growth as an Artificial Intelligence Innovator

Retrieved on:

Thursday, April 4, 2024

Ennis joined Talkdesk as senior vice president of sales for the Americas in January 2023.

Key Points:

Ennis joined Talkdesk as senior vice president of sales for the Americas in January 2023.
Ennis has over 20 years of experience as a proven sales leader with some of the world’s largest and most profitable technology companies.
Ennis’ appointment follows recent news of Talkdesk introducing several groundbreaking and industry-first generative artificial intelligence (GenAI) innovations in CX, including Talkdesk Ascend Connect , Talkdesk Autopilot for Banking , Talkdesk Autopilot for Retail , and Talkdesk Autopilot for Healthcare .
William Welch, president and chief operating officer of Talkdesk, said, “Miles demonstrated exceptional leadership in helping Talkdesk continue to grow its footprint in the Americas.

Solera Introduces XpertCX Solutions Suite, Driving Automotive Forward with Always-On, Always-Expert BPO Solutions

Retrieved on:

Tuesday, March 26, 2024

Fleet Management, Software, Batteries, Automotive, Artificial Intelligence, Technology, Vehicle Technology, Security, Empathy, City centre, BPO, Growth, AI, Sales

Solera , the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite.

Key Points:

Solera , the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite.
Designed to redefine customer experience, this innovative suite provides a holistic approach to BPO services, offering end-to-end support across the automotive industry.
By seamlessly blending cutting-edge technology with seasoned expertise, XpertCX Solutions Suite aims to streamline operations, amplify efficiency, and elevate customer satisfaction across the industry.
“As Solera continues to innovate and be on the cutting-edge of the automotive industry, we're proud to introduce XpertCX Solutions Suite, our comprehensive automotive BPO service suite,” said Tony Graham, Executive Vice President at Solera.