UCAA

8x8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced Contact Center Performance

Retrieved on: 
Wednesday, November 1, 2023
Networks, Data Management, Technology, Artificial Intelligence, Software, Cape Air, SMS, UCAA, City centre, Intelligent customer, CRMS, Human, Artificial Solutions, Data collection, Organization, EGHT, Customer, WhatsApp, SLA, Acer, Running, AI, Westminster City Council, CCAA, Business analyst, Mobile phone, Retail, Customer service, Online shopping, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.
  • Delivered as part of 8x8 Contact Center , 8x8 Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across digital and voice channels.
  • “8x8 Intelligent Customer Assistant seamlessly integrated into our contact center and has demonstrated a first contact resolution success rate of 80% on average, sometimes even reaching 100%, serving not as a replacement for our existing contact center and agents, but as an enhancement to our efforts and the overall customer experience.”
    8x8 Intelligent Customer Assistant provides graphical orchestration capabilities that allow enterprises to build highly scalable, always available, consistent experiences across multiple regions, channels, and languages, with very little extra effort.
  • On the other hand, contact center agents are provided with the resources they need to focus on complex customer issues, rather than spending valuable time and resources on mundane, easy to answer questions.”
    8x8 Intelligent Customer Assistant is a component of 8x8 Contact Center delivered through the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8, Inc. Reports Second Quarter Fiscal 2024 Financial Results

Retrieved on: 
Wednesday, November 1, 2023
Software, Networks, Internet, Audio, Video, Data Management, Technology, VoIP, Mobile, Wireless, Omni, Risk, Adjustment, PSTN, ARR, SMS, UCAA, Forrester, Computer security incident management, Environmental resource management, Intelligent customer, Human, EBITDA, Microsoft, Wilson, Organization, EGHT, GAAP, Certification, Unified communications, Bank statement, Growth, Bertini, City centre, Ecosystem, Webcast, Community Living Assistance Services and Supports Act, GRC, Privacy, Public switched telephone network, Microsoft Teams, Investment, CCAA, ISO, Network equipment provider, Video game, Bank, Sales, Airline, Online shopping, Mobile phone, Nursing, Medical device

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.
  • Second Quarter Fiscal 2024 Financial Results:
    Total revenue of $185.0 million, compared to $187.4 million in the second quarter of fiscal 2023.
  • GAAP net loss was $7.5 million compared to GAAP net loss of $11.6 million in the second quarter of fiscal 2023.
  • Second Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $707 million, an increase of 2% from the end of the same period last year.

Broadvoice Named to Inc.'s Second Annual Power Partner Awards

Retrieved on: 
Wednesday, November 1, 2023
UCAA, Health, UC, Life, Microsoft, Organization, B2B, Entrepreneurship, Advertising, ROI, Salesforce, Marketing, BroadVoice, Record, Microsoft Teams, PBX, Video game

LOS ANGELES, Nov. 1, 2023 /PRNewswire/ -- This week Inc. Business Media recognized Broadvoice as a recipient of the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting entrepreneurs and helping startups grow. This is the second consecutive year Broadvoice has earned the award, which is based on customer ratings.

Key Points: 
  • LOS ANGELES, Nov. 1, 2023 /PRNewswire/ -- This week Inc. Business Media recognized Broadvoice as a recipient of the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting entrepreneurs and helping startups grow.
  • This is the second consecutive year Broadvoice has earned the award, which is based on customer ratings.
  • "We're thrilled to receive the Inc. Power Partner Award for the second year in a row," said Jim Murphy, CEO of Broadvoice.
  • Broadvoice technology supports the ways small and mid-market businesses connect, regardless of their channel or location.

New 8x8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create Tailored, Enhanced Customer and Employee Experiences

Retrieved on: 
Thursday, October 26, 2023
Data Management, Technology, VoIP, Telecommunications, Software, Internet, Omni, Communication, PSTN, SMS, Security (finance), UCAA, Interface, AV1, Human, Microsoft, OTP Bank, Moldova, AGC, Digital Video Interactive, Organization, EGHT, Automatic gain control, App Store (iOS/iPadOS), Unified communications, API, WhatsApp, Salesforce, Independent software vendor, SLA, City centre, Connect, Microsoft Teams, Objective Systems Integrators, Sender ID, Public switched telephone network, AI, IVR, CCAA, Converse, ZNS, Acceleration, Video game, Customer service, Online shopping, Mobile phone, TEAMS

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.
  • New generally available updates for 8x8 Contact Center include:
    AI-powered Voice Self-Service Enhances Customer Experiences: Recently announced, voice self-service is now available for 8x8’s conversational AI solution, 8x8 Intelligent Customer Assistant .
  • The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution.
  • 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

Ooma Acquires 2600Hz, Inc., A Leader in Communications Applications For Service Providers

Retrieved on: 
Monday, October 23, 2023
VoIP, Software, Internet, Professional Services, Electronic Design Automation, Data Management, Apps, Applications, Technology, Artificial Intelligence, Other Professional Services, Other Technology, Telecommunications, UCAA, Citizens Bank, Acquisition, Unified communications, Call centre, Engineering, API, Andrew Downey Orrick, Growth, Webcast, AI, Map, CCAA, Sales, Online shopping, Ooma

2600Hz ( https://www.2600hz.com/ ) has a global customer base leveraging Kazoo ( https://2600hz.org/ ), its open-source communications solution, and a suite of proprietary applications through open APIs to provide Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Call Center as a Service (CCaaS) and AI tools and applications.

Key Points: 
  • 2600Hz ( https://www.2600hz.com/ ) has a global customer base leveraging Kazoo ( https://2600hz.org/ ), its open-source communications solution, and a suite of proprietary applications through open APIs to provide Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Call Center as a Service (CCaaS) and AI tools and applications.
  • As a proponent and user of 2600Hz open-source applications for more than ten years, Ooma has extensively integrated its intellectual property with 2600Hz.
  • It will also expand Ooma’s customer base to include service providers and resellers utilizing 2600Hz for their bespoke offerings.
  • “We’re delighted to welcome 2600Hz into the Ooma portfolio of business solutions,” said Eric Stang, chief executive officer of Ooma.

8x8 Announces 8x8 Remote Fix for UK Housing Associations to Improve Tenant Satisfaction, Accelerate Resolution Times, and Reduce Operational Costs

Retrieved on: 
Thursday, October 19, 2023
Data Management, Technology, VoIP, Audio, Video, Telecommunications, Software, Internet, SMS, UCAA, Housing, EGHT, Tenant, SLA, CCAA men's basketball tournament, Property management

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact centre and unified communications platform provider, today announced 8x8 Remote Fix ™for UK housing associations.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact centre and unified communications platform provider, today announced 8x8 Remote Fix ™for UK housing associations.
  • As the platform of choice for nearly 40 housing associations across the UK, 8x8 allows landlords to engage with more than 400,000 tenants to resolve housing issues.
  • Further, by enabling contact centre agents to properly assess needed repairs, and the necessity of on-site visits, housing associations can lower costs by reducing the amount of unnecessary and redundant on-site visits.
  • According to the Housemark Tenant Satisfaction Survey 2023 , wait times for repairs have increased by 40% since 2021.

Global Cloud Xchange (GCX) Partners With Sonata Software For Business Transformation

Retrieved on: 
Thursday, October 19, 2023
Cloud, Xchange, UCAA, Intra Asia Network, Sonata Software, MD, BSE, Sonata, Generative, Software, Leg, NSE, Partnership, Telecommunications, CFO, Overalls, AI, ICT, Investment, Video game, Management, Europe Asia Business School

BENGALURU, India, Oct. 19, 2023 /PRNewswire/ -- Sonata Software (NSE: SONATSOFTW) (BSE: 532221), the leading Modernization Engineering company has announced that it has signed an agreement with Global Cloud Xchange (GCX), a leading network service provider powering global connectivity for new media providers, telecom carriers and enterprises. Sonata's investments in Cloud, Data and Generative AI technologies made Sonata the partner of choice for GCX as they start a multi-year business transformation of GCX's enterprise operations, systems and business intelligence systems.

Key Points: 
  • Sonata's investments in Cloud, Data and Generative AI technologies made Sonata the partner of choice for GCX as they start a multi-year business transformation of GCX's enterprise operations, systems and business intelligence systems.
  • "Our primary focus in this endeavor is delivering operational excellence to help GCX deliver on its strategic objectives.
  • Our capabilities and investments in Cloud, Data and AI will be at the core to deliver the next leg of transformation for GCX," said Samir Dhir, MD and CEO at Sonata Software.
  • Sonata continues to be an important partner in making GCX future-ready by providing strategic business and technology transformations," said Brice Evin, CFO at GCX.

Global Cloud Xchange (GCX) Partners With Sonata Software For Business Transformation

Retrieved on: 
Thursday, October 19, 2023
Cloud, Xchange, UCAA, Intra Asia Network, Sonata Software, MD, BSE, Sonata, Generative, Software, Leg, NSE, Partnership, Telecommunications, CFO, Overalls, AI, ICT, Investment, Video game, Management, Europe Asia Business School

BENGALURU, India, Oct. 19, 2023 /PRNewswire/ -- Sonata Software (NSE: SONATSOFTW) (BSE: 532221), the leading Modernization Engineering company has announced that it has signed an agreement with Global Cloud Xchange (GCX), a leading network service provider powering global connectivity for new media providers, telecom carriers and enterprises. Sonata's investments in Cloud, Data and Generative AI technologies made Sonata the partner of choice for GCX as they start a multi-year business transformation of GCX's enterprise operations, systems and business intelligence systems.

Key Points: 
  • Sonata's investments in Cloud, Data and Generative AI technologies made Sonata the partner of choice for GCX as they start a multi-year business transformation of GCX's enterprise operations, systems and business intelligence systems.
  • "Our primary focus in this endeavor is delivering operational excellence to help GCX deliver on its strategic objectives.
  • Our capabilities and investments in Cloud, Data and AI will be at the core to deliver the next leg of transformation for GCX," said Samir Dhir, MD and CEO at Sonata Software.
  • Sonata continues to be an important partner in making GCX future-ready by providing strategic business and technology transformations," said Brice Evin, CFO at GCX.

Broadvoice Awarded 2023 INTERNET TELEPHONY Hosted VoIP Excellence Award

Retrieved on: 
Wednesday, October 18, 2023
UCAA, Microsoft, UC, INTERNET, Human, Hosting, Salesforce, BroadVoice, Learning curve, TMC, PBX, SLA, Webhook, CCAA, Voice over IP, Mobile phone, Video game, IP

LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.

Key Points: 
  • LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.
  • "Congratulations to Broadvoice for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications.
  • Broadvoice has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers," said TMC CEO Rich Tehrani .
  • "We're honored to win the Hosted VoIP Excellence Award from INTERNET TELEPHONY for the third consecutive year," said Broadvoice Chief Product Officer George Mitsopoulos.

Ooma Expands to Asia Pacific Region in Support of The World’s Largest Provider of Hybrid Work Solutions, IWG plc

Retrieved on: 
Tuesday, October 17, 2023
Technology, Other Technology, Telecommunications, Professional Services, Software, Internet, Data Management, Other Professional Services, VoIP, IWG, Small business, IWG plc, HQ, CCA, UCAA, Video game, Online shopping, Spaces, Ooma

Ooma, Inc ., a smart communications platform for businesses and consumers, today announced the company has expanded into the Asia Pacific region in support of its largest customer, IWG plc, and its industry leading brands including Regus and Spaces.

Key Points: 
  • Ooma, Inc ., a smart communications platform for businesses and consumers, today announced the company has expanded into the Asia Pacific region in support of its largest customer, IWG plc, and its industry leading brands including Regus and Spaces.
  • IWG ( https://www.iwgplc.com/en-gb ), also known as International Workplace Group, is the world’s leading provider of hybrid work solutions, with more than eight million customers worldwide and 3,500 locations in more than 120 countries.
  • In total, Ooma now serves IWG customers in 25 countries across North America, Europe and Asia at brands including HQ, No 18, Regus, Signature and Spaces.
  • Together, Ooma and IWG have developed tools and processes to onboard and manage a high volume of customers.