Customer service

Gebrüder Weiss Maintains Course in 2023

Retrieved on: 
Thursday, March 7, 2024

Logistics company invests 187 million euros to expand its global network and leverages its own solar power to meet electricity needs in the DACH Region

Key Points: 
  • Given the higher freight rates shipping lines and airlines charged, Gebrüder Weiss generated 1.27 billion euros in this segment in the previous year.
  • Our stable financial situation meant that, in 2023, we were still able to implement a comprehensive investment program to expand both locations and services," says Wolfram Senger-Weiss, CEO of Gebrüder Weiss.
  • Notably, Gebrüder Weiss USA was named a winner in the 2023 Excellence in Customer Service Awards from Business Intelligence Group.
  • The Managing Directors of Gebrüder Weiss (from the left): Peter Kloiber, Wolfram Senger-Weiss (CEO), Lothar Thoma and Jürgen Bauer (source: Gebrüder Weiss / Ohligschläger)
    To view an enhanced version of this graphic, please visit:

Highmark Health & Unum on AI & CX

Retrieved on: 
Tuesday, February 27, 2024

Chicago, Illinois--(Newsfile Corp. - February 27, 2024) - In today's competitive landscape, insurers face the challenge of balancing cost-cutting measures with delivering exceptional customer experiences.

Key Points: 
  • Chicago, Illinois--(Newsfile Corp. - February 27, 2024) - In today's competitive landscape, insurers face the challenge of balancing cost-cutting measures with delivering exceptional customer experiences.
  • Learn how to achieve both using cutting-edge AI in our upcoming webinar, "Experience the Difference: The Power of AI for Seamless CX".
  • On March 5 at 11am EST, we'll be covering how to:
    Consider where your customers would really benefit from AI implementation, and where it could hinder rather than help
    Our expert moderator Lisa Wardlaw will be joined by:
    PS.
  • Sign up anyway, and I'll send you the recording afterwards!

SEALSQ Unveils New Upgrades to INeS, Its Certificate Management Solution (CMS), Tailored for the Internet of Things (IoT) Domain

Retrieved on: 
Monday, March 11, 2024

Geneva, Switzerland, March 11, 2024 (GLOBE NEWSWIRE) -- SEALSQ Corp (Nasdaq: LAES) (“SEALSQ” or “Company”), a leader in semiconductor, PKI, and Post-Quantum technology today unveiled new upgrades to INeS, its Certificate Management Solution (CMS), tailored for the IoT domain.

Key Points: 
  • Geneva, Switzerland, March 11, 2024 (GLOBE NEWSWIRE) -- SEALSQ Corp (Nasdaq: LAES) (“SEALSQ” or “Company”), a leader in semiconductor, PKI, and Post-Quantum technology today unveiled new upgrades to INeS, its Certificate Management Solution (CMS), tailored for the IoT domain.
  • This integration empowers SEALSQ to offer comprehensive IoT device management services as part of its product suite.
  • This innovation allows customers and developers to automate the management of devices and certificates, seamlessly integrating these processes with the manufacturing pipeline.
  • Employing public key cryptography and digital certificates, SEALSQ's enhanced INeS CMS for IoT offers a versatile and scalable certificate management solution.

Genius Group launches AI Avatar C-Suite, Featuring Einstein, Michelangelo & George Washington

Retrieved on: 
Thursday, March 7, 2024

Following the successful launch of Genius Group’s AI Avatar Tutor Team, “Student AI”, which has attracted over 30,000 students within the first three months since launch, Genius Group has launched “Genius Team AI” for the 5.4 million entrepreneur students on its Edtech platform, GeniusU.

Key Points: 
  • Following the successful launch of Genius Group’s AI Avatar Tutor Team, “Student AI”, which has attracted over 30,000 students within the first three months since launch, Genius Group has launched “Genius Team AI” for the 5.4 million entrepreneur students on its Edtech platform, GeniusU.
  • The Genius Team AI suite provides entrepreneurs with:
    32 AI Avatar Expert Advisors based on different perspectives, personalities, and expertise based on famous characters, from Albert Einstein and Michelangelo to Marco Polo and Marie Curie.
  • Genius Group’s Head of Digital Content and Resident AI Mentor, Suraj Naik, said “Following the launch of our Student AI, the rapid launch of Genius Team AI is the result of requests from our global community to provide an equally powerful AI avatar team for our entrepreneur user base.
  • The demand for both Student AI and Genius Team AI is evidence of this, where we now have over 1,000 new sign ups per day so soon after launching.

Stevie® Awards Announce Finalists in 18th Annual Stevie® Awards for Sales & Customer Service

Retrieved on: 
Wednesday, March 6, 2024

FAIRFAX, Va., March 06, 2024 (GLOBE NEWSWIRE) -- Finalists in the 18th annual Stevie® Awards for Sales & Customer Service , an international competition recognizing excellence in customer service, contact centers, business development, and sales, were announced today.

Key Points: 
  • FAIRFAX, Va., March 06, 2024 (GLOBE NEWSWIRE) -- Finalists in the 18th annual Stevie® Awards for Sales & Customer Service , an international competition recognizing excellence in customer service, contact centers, business development, and sales, were announced today.
  • The awards are presented by the Stevie Awards, organizers of several of the world’s leading business awards shows including the prestigious International Business Awards ® and The American Business Awards®.
  • All nominated finalist customer service departments will be included in voting for the People’s Choice Stevie® Awards for Favorite Customer Service.
  • Beginning today through March 29, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie Awards for Favorite Customer Service.

Bazaarvoice announces new AI-powered features, further delivering seamless, omnichannel shopping experiences

Retrieved on: 
Tuesday, March 5, 2024

Then, AI meticulously analyzes it, recommending creators that fit their requirements, saving them the time of searching manually.

Key Points: 
  • Then, AI meticulously analyzes it, recommending creators that fit their requirements, saving them the time of searching manually.
  • It enhances the shopping experience by leveraging billions of data points to deliver relevant content to consumers effectively, enhancing their enjoyment.
  • Our goal is to harmonize our customers' tech stack and support seamless, omnichannel shopping experiences to help our brands and retailers achieve accelerated performance, all without compromising brand trust or safety."
  • To learn more about Bazaarvoice’s AI-powered solutions that are available and the innovations that are to come, click here .

Golioth Launches Industry-Leading Free Device Management for IoT Developers, Revolutionizing Project Scalability and Security

Retrieved on: 
Tuesday, March 5, 2024

Addressing the IoT industry’s growing need for robust and scalable IoT solutions, Golioth's new offering removes the previous cap on device management, which was limited to 50 devices.

Key Points: 
  • Addressing the IoT industry’s growing need for robust and scalable IoT solutions, Golioth's new offering removes the previous cap on device management, which was limited to 50 devices.
  • The change empowers IoT developers to manage larger scale projects with access to crucial features such as Over-the-Air (OTA) software updates, comprehensive device logs, remote procedure calls, and real-time settings management – without any device count restrictions.
  • Jonathan Beri, CEO of Golioth, stated, “In an era where IoT security is paramount, offering OTA capabilities from the start is essential for maintaining device integrity and data security.
  • As building IoT is complex, Golioth has been partnering with industry product design firms to help businesses prototype and pilot their IoT with Golioth.

Genius Group expands AI-Powered Genius University

Retrieved on: 
Monday, February 26, 2024

SINGAPORE, Feb. 26, 2024 (GLOBE NEWSWIRE) -- Genius Group Limited (NYSE American: GNS) (“Genius Group” or the “Company”), a leading entrepreneur edtech and education group, announced today the launch of a series of new initiaves to expand its AI-Powered Genius University.

Key Points: 
  • SINGAPORE, Feb. 26, 2024 (GLOBE NEWSWIRE) -- Genius Group Limited (NYSE American: GNS) (“Genius Group” or the “Company”), a leading entrepreneur edtech and education group, announced today the launch of a series of new initiaves to expand its AI-Powered Genius University.
  • Growth of Genius University’s Genius Apprentice Program and Scholarship Program, linking university students with entrepreneurs and their companies for work experience, with student-staff teams working together on AI projects via Genius Group’s AI Courses, hosted on Genius Group’s AI-driven Edtech platform, GeniusU.
  • Genius Group is in full support of the transition and has begun its own civil action against the previous owners.
  • Within Genius Group, less than 0.2% of our 5.4 million students are now attending in-campus courses with no AI component.

Lilium launches its services organization and offering: Lilium POWER-ON

Retrieved on: 
Tuesday, February 20, 2024

“As regional air mobility accelerates, our partners can rely on Lilium to provide a comprehensive aircraft manufacturer service organization,” said Lilium CEO, Klaus Roewe.

Key Points: 
  • “As regional air mobility accelerates, our partners can rely on Lilium to provide a comprehensive aircraft manufacturer service organization,” said Lilium CEO, Klaus Roewe.
  • “The team is focused on enabling seamless, efficient services and support through premium aftermarket products and world-class partners.
  • With an experienced leader like Dominique at the helm, we are confident Lilium POWER-ON will offer outstanding customer service while strengthening Lilium’s business.”
    Work began on Lilium POWER-ON, two years ahead of the Lilium Jet’s expected entry into service.
  • He joined Lilium in 2018 and is currently VP Flight Operations & Customer Service, having previously served as Director Flight Test Spain.

Discover the World's First AI Watch: Where Cutting-Edge Innovation Meets Everyday Comfort and Ease

Retrieved on: 
Tuesday, February 20, 2024

You can AI chat, search the Internet, and listen to music on your Watch via voice.

Key Points: 
  • You can AI chat, search the Internet, and listen to music on your Watch via voice.
  • Language Learning and Communication: The AI Watch transforms language learning into an interactive, engaging experience.
  • Visit www.chatuni.com to discover more about the AI Watch and secure your piece of the future.
  • Join us in stepping into the future, where cutting-edge innovation meets everyday comfort and ease.