Customer service

Georgia Power adjusts schedule for Vogtle units 3 & 4

Thursday, October 21, 2021 - 9:35pm

ATLANTA, Oct. 21, 2021 /PRNewswire/ -- Georgia Power today announced a revised schedule for the Vogtle 3 & 4 nuclear expansion project.

Key Points: 
  • ATLANTA, Oct. 21, 2021 /PRNewswire/ -- Georgia Power today announced a revised schedule for the Vogtle 3 & 4 nuclear expansion project.
  • "As we've said from the beginning of this project, we are going to build these units the right way, without compromising safety and quality to achieve a schedule deadline," said Chris Womack, chairman, president and CEO of Georgia Power.
  • Once operating, the two new units at Plant Vogtle will be able to power more than 500,000 homes and businesses.
  • Georgia Power focuses on delivering world-class service to its customers every day and the company is recognized by J.D.

Today at Amazon Accelerate: Amazon Launches New Tools to Empower American Small Businesses to Grow Their Export Sales

Thursday, October 21, 2021 - 5:00pm

Amazon estimates that more than 6 million products currently offered by U.S. sellers have a high potential for success in its international stores.

Key Points: 
  • Amazon estimates that more than 6 million products currently offered by U.S. sellers have a high potential for success in its international stores.
  • Expanding to international locations without Amazon would have been more difficult because wed have had to get a distributor in every country to manage our products.
  • Amazon has made this process much easier and taken a lot of the guesswork out of which products will be successful.
  • Amazon sellers have created an estimated 1.8 million U.S. jobs managing, operating, and supporting their Amazon-related businesses.

How USAA is Utilizing Natural Language Processing to Improve the Member Experience

Thursday, October 21, 2021 - 3:11pm

SAN ANTONIO, Oct. 21, 2021 /PRNewswire/ --USAA is using Natural Language Processing (NLP) to improve the member experience and facilitate faster decision-making.

Key Points: 
  • SAN ANTONIO, Oct. 21, 2021 /PRNewswire/ --USAA is using Natural Language Processing (NLP) to improve the member experience and facilitate faster decision-making.
  • USAA is piloting the use of NLP in the auto claims experience to understand when intervention is needed for increased member satisfaction.
  • "Natural language processing is another tool in our toolbelt to ensure we are providing the best possible service to our members," said Sean Burgess, USAA Chief Claims Officer.
  • For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.

'State of AI in the Enterprise' Fourth Edition: Becoming an AI-fueled Organization A Survey from the Deloitte AI Institute

Thursday, October 21, 2021 - 1:30pm

Twenty-eight percent (28%) of survey respondents are "Transformers," who report high outcomes and a high number of AI deployments.

Key Points: 
  • Twenty-eight percent (28%) of survey respondents are "Transformers," who report high outcomes and a high number of AI deployments.
  • Irfan Saif , Deloitte AI co-leader, and principal, Deloitte & Touche LLP
    "The risks associated with AI remain top of mind for executives.
  • Survey results exposed a disconnect, however, as only about one-third of respondents report that they have adopted leading operational practices for AI.
  • The Deloitte AI Institute supports the positive growth and development of AI through engaged conversations and innovative research.

Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Thursday, October 21, 2021 - 11:39am

Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industrys most comprehensive platform that will further enable enterprises to transform customer experiences.

Key Points: 
  • Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industrys most comprehensive platform that will further enable enterprises to transform customer experiences.
  • View the full release here: https://www.businesswire.com/news/home/20211021005521/en/
    Uniphores Conversational Automation Platform (Graphic: Business Wire)
    Uniphores integrated Conversational Automation platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business user friendly UX to transform and democratize customer experiences.
  • Top enhancements and benefits of Uniphores Conversational Automation platform include:
    Uniphores advanced conversational AI for sentiment, intent and emotion analysis, together with Jacadas workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist.
  • We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Momentum Grows for Morreale Healthcare Practice with International Award Recognition

Wednesday, October 20, 2021 - 11:25pm

This represents the highest honor achievable for the Stevie Awards and is the firms 20th award in it's 15-years history.

Key Points: 
  • This represents the highest honor achievable for the Stevie Awards and is the firms 20th award in it's 15-years history.
  • "Morreale is honored to be recognized with Gold Stevie Awardsfor our results-oriented work that continues to provide diverse communities across our state with trusted sources of information," said Kim Morreale, President/CEO of Morreale Communications.
  • Morreale demonstrated the experience and relationships necessary to strengthen our program in the state's COVID-19 effort and surpassed all expectations," said Tom Hughes, IPHA.
  • Morreale Communications is a leading strategic communications agency working at the intersection of business, media, policy and people.

Group Five Releases 2021 Results for Equity Compensation Financial Reporting Services

Wednesday, October 20, 2021 - 3:00pm

NOVATO, Calif., Oct. 20, 2021 /PRNewswire/ --In the Group Five Financial Reporting Benchmark Study, corporate plan sponsors rated their loyalty and satisfaction with financial reporting services related to their equity compensation plans.

Key Points: 
  • NOVATO, Calif., Oct. 20, 2021 /PRNewswire/ --In the Group Five Financial Reporting Benchmark Study, corporate plan sponsors rated their loyalty and satisfaction with financial reporting services related to their equity compensation plans.
  • "In today's extraordinarily competitive landscape, equity compensation remains a vital tool for attracting and retaining key talent.
  • Now in its 23rd year, this year's annual study includes responses from 587 U.S. public companies who use an outsourced financial reporting service.
  • Group Five, an industry leader in business-to-business loyalty and satisfaction research, is best known for research in equity plan administration and shareholder services.

Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better Service, Faster

Wednesday, October 20, 2021 - 2:00pm

SAN JOSE, Calif., Oct. 20, 2021 /PRNewswire/ -- Automation Anywhere , a global leader in intelligent automation today introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.

Key Points: 
  • SAN JOSE, Calif., Oct. 20, 2021 /PRNewswire/ -- Automation Anywhere , a global leader in intelligent automation today introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.
  • Today, customers engage with contact service agents over an ever-growing number of digital channels.
  • "Our cloud-native automation platform works with all contact center platforms to connect data and automate manual processes, empowering agents to solve problems, faster."
  • Automation Anywhere, Automation 360, and AARI are trademarks/service marks or registered trademarks/service marks of Automation Anywhere, Inc. in the United States and other countries.

Moveworks pioneers the first multilingual AI platform built to support global companies

Wednesday, October 20, 2021 - 2:00pm

The first is multilingual support: Moveworks now understands and resolves requests from employees, whether they ask in English, Spanish, Italian, French, German, or Portuguese.

Key Points: 
  • The first is multilingual support: Moveworks now understands and resolves requests from employees, whether they ask in English, Spanish, Italian, French, German, or Portuguese.
  • Moveworks is the first solution that makes multilingual support automatic: it takes no training for employees and no scripting for support teams.
  • Moveworks is revolutionizing how companies support their employees with the first AI platform that makes getting help at work effortless.
  • Moveworks understands exactly what employees need and provides the right solution in seconds, using conversational AI built for the enterprise.

ServiceNow Introduces New Messaging Service to Help Organizations Connect with Customers and Employees Wherever They’re Located

Wednesday, October 20, 2021 - 2:00pm

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution.

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution.
  • View the full release here: https://www.businesswire.com/news/home/20211020005312/en/
    Leveraging the Twilio platform, ServiceNow Messaging Service allows organizations to purchase SMS and WhatsApp directly from ServiceNow, making it easier to quickly integrate popular messaging platforms with ServiceNow workflows.
  • ServiceNow Messaging Service also helps organizations respond to employees wherever they are, allowing them to get help and request services across departments including IT and HR via WhatsApp and SMS.
  • With ServiceNow Messaging Service, we are improving customer engagement while supporting customers on the channels of their choice.