Customer service

Zebit Announces New Chief Revenue Officer

Friday, April 9, 2021 - 11:10am

Liu has over 18 years of experience leading, building, and scaling businesses to profitable growth within retail and financial service industries.

Key Points: 
  • Liu has over 18 years of experience leading, building, and scaling businesses to profitable growth within retail and financial service industries.
  • At Zebit, Liu will be responsible for marketing, product, and merchandising strategy, in addition to ensuring the customer's voice and pain points are detected and improved across the customer journey.
  • "We are thrilled to have Joseph join the executive team.Joseph brings extensive retail and fintech experience to Zebit that we will leverage as we continue to grow rapidly in 2021 and beyond," said Marc Schneider, co-founder, president, and CEO of Zebit.
  • in chemical engineering from Washington University in St. Louis and his M.B.A. from the University of Alabama in Birmingham.

German Companies See Enterprise Service Management as a Key to Improved Customer Service

Friday, April 9, 2021 - 9:00am

The 2021 ISG Provider Lens Enterprise Service Management Tools and Services Report for Germany finds the COVID-19 pandemic has pushed companies in Germany to embrace customer portals that allow for more efficient management of corporate processes.

Key Points: 
  • The 2021 ISG Provider Lens Enterprise Service Management Tools and Services Report for Germany finds the COVID-19 pandemic has pushed companies in Germany to embrace customer portals that allow for more efficient management of corporate processes.
  • German companies are also using ESM providers to support internal, non-IT processes such as human resources and facility management, the report says.
  • The report finds the German ESM market expanding in 2021 with companies demanding a higher level of automation.
  • The focus in consulting and transformation is often on human resources, facilities management, risk management, finance, purchasing and customer care.

Contentsquare Partners With Travel & Hospitality Leaders To Write Next Chapter of Travel CX

Thursday, April 8, 2021 - 2:00pm

Contentsquare , the leading experience analytics company, is helping leaders in the travel and hospitality sectors leverage digital acceleration to redefine customer experience (CX) and strengthen their business.

Key Points: 
  • Contentsquare , the leading experience analytics company, is helping leaders in the travel and hospitality sectors leverage digital acceleration to redefine customer experience (CX) and strengthen their business.
  • With the anticipated surge in travel and hotel bookings, and an increasingly competitive context, customer experience is more than ever the most powerful tool for differentiation.
  • According to Contentsquares 2021 Digital Experience Benchmark, 55% of visitors to travel sites are new users, representing a substantial opportunity to establish new audience loyalty.
  • Founded in Paris in 2012, Contentsquare has since opened offices in London, New York, San Francisco, Munich, Tel Aviv and Tokyo.

Supplyframe Research Highlights Digital Customer Engagement Opportunity in Global Electronics

Thursday, April 8, 2021 - 2:00pm

New Supplyframe research indicates that more than 40% of organizations launched a customer experience or ecommerce digital transformation initiative within the last year.

Key Points: 
  • New Supplyframe research indicates that more than 40% of organizations launched a customer experience or ecommerce digital transformation initiative within the last year.
  • Yet more than a third of companies (36%) did not launch any major digital customer engagement initiatives in the same timeframe.
  • This research illustrates that the global electronics industry is still in an early stage of digital customer engagement maturity, said Steve Flagg, founder and CEO of Supplyframe.
  • Semiconductor and electronics components companies that optimize digital channels and move at the customers pace have much to gain.

Virtual Assistants: A Game-Changer for CSP Customer Engagement Market, 2021 Report - ResearchAndMarkets.com

Thursday, April 8, 2021 - 1:06pm

The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.
  • The widespread adoption of virtual assistants can help CSPs to improve engagement and competitiveness, while reducing costs.
  • Changing customer habits and the growing ubiquity of Alexa and Google Assistant has led to an increase in the acceptance and popularity of conversational AI platforms.
  • The adoption and diffusion of digital channels is surging thanks to COVID-19 pandemic, and virtual assistants (VAs) are gaining traction in the customer engagement space.

Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC, as Part of Global Expansion Project

Thursday, April 8, 2021 - 12:00pm

Established in 2006, PIC specializes in solution design, migration planning and ongoing service for organizations transitioning to next-generation communications solutions.

Key Points: 
  • Established in 2006, PIC specializes in solution design, migration planning and ongoing service for organizations transitioning to next-generation communications solutions.
  • Redwood Technologies Group has partnered with PIC for over a decade to deliver mission-critical communications solutions to its US federal government customers.
  • Redwood Technologies Group helps organizations provide outstanding customer experiences through seamless integration of communications channels combined with insights through customer data.
  • PICs team consists of numerous Subject Matter Experts (SME) with vast experience across Federal, State, and local government customers.

CarLabs Expands Offering to Dealers

Wednesday, April 7, 2021 - 4:14pm

LOS ANGELES, April 7, 2021 /PRNewswire/ -- "Carlabs.ai, the leading provider of AI-powered digital assistants, expands its offering to the almost 18,000 franchised dealers in the U.S. through a newly established Dealer Direct platform," said John Ruble, Chief Revenue Officer.

Key Points: 
  • LOS ANGELES, April 7, 2021 /PRNewswire/ -- "Carlabs.ai, the leading provider of AI-powered digital assistants, expands its offering to the almost 18,000 franchised dealers in the U.S. through a newly established Dealer Direct platform," said John Ruble, Chief Revenue Officer.
  • CarLabs' OEM clients benefit from the Carlabs.ai platform, and now Carlabs.ai is expanding its omnichannel AI assistants to dealers.
  • With it, dealers can manage their customers' entire life-cycle 1:1,at scale, with intelligent and highly engaging conversations through Smart Chat, Email, SMS, WhatsApp, and Facebook Messenger.
  • It uses a dealer's DMS/CRM technology to provide relevant and timely one-to-one communications between the dealership and their customers and prospects.

Iterable Redefines Personalized Customer Experiences at Activate Live

Wednesday, April 7, 2021 - 3:00pm

"It's an honor to be a part of Activate and share the virtual stage with such talented experts in marketing and customer experience," said Varni.

Key Points: 
  • "It's an honor to be a part of Activate and share the virtual stage with such talented experts in marketing and customer experience," said Varni.
  • Activate is designed to inspire the dreamers, builders and makers of marketing campaigns and brand strategies to create memorable customer experiences," said Zhu.
  • Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize, and measure relevant interactions and experiences customers love.
  • Leading brands, like Zillow, DoorDash, Calm, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Groove Wins Gold Stevie Award for Ethics in Sales

Wednesday, April 7, 2021 - 1:05pm

Groove also won Customer Service Department of the Year and Front-Line Customer Service Team of the Year awards as part of the 2021 Stevie Awards for Sales & Customer Service that were previously announced on February 1.

Key Points: 
  • Groove also won Customer Service Department of the Year and Front-Line Customer Service Team of the Year awards as part of the 2021 Stevie Awards for Sales & Customer Service that were previously announced on February 1.
  • Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration.
  • Over 50,000 sales representatives use Groove at some of the worlds largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One.
  • Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Virtual Assistant Market to grow by $ 4.12 Billion| COVID-19 Impact Analysis, Key Drivers, Trends, and Products Offered by Major Vendors | Technavio

Wednesday, April 7, 2021 - 3:00am

The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.

Key Points: 
  • The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.
  • Based on our research, the application software sector witnessed a mixed impact due to the widespread growth of the COVID-19 pandemic.
  • The automotive segment will generate maximum revenue in the virtual assistant market, owing to the increasing investments by carmakers to provide better user experiences.
  • Reasons to Buy Virtual Assistant Market Report:
    The growth of the virtual assistant marketacross North America, APAC, Europe, South America, and MEA
    This report can be personalized according to your business needs.