Customer service

TransPerfect Team Members Recognized with Eight Stevie Awards in 2024

Retrieved on: 
Friday, June 14, 2024

NEW YORK, June 14, 2024 (GLOBE NEWSWIRE) -- TransPerfect , the world’s largest provider of language and AI solutions for global business, today announced that eight employees across the company’s sales and technology teams received 2024 Stevie Awards® for Sales & Customer Service.

Key Points: 
  • NEW YORK, June 14, 2024 (GLOBE NEWSWIRE) -- TransPerfect , the world’s largest provider of language and AI solutions for global business, today announced that eight employees across the company’s sales and technology teams received 2024 Stevie Awards® for Sales & Customer Service.
  • The Stevie Awards for Sales & Customer Service recognize the achievements of customer service, contact center, business development, and sales professionals around the world.
  • This year’s winners from TransPerfect are:
    TransPerfect won three Stevie awards in 2023 and Grand Stevie awards in 2022 and 2021.
  • Being recognized by an international organization like the Stevie Awards is validation for the dedication of these individuals and their teams.”

eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems

Retrieved on: 
Thursday, June 13, 2024

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems.

Key Points: 
  • “Delivering trusted answers is critical to the success of customer service,” said Ashu Roy, eGain CEO.
  • “It has become even more important in the Gen AI era, making a trusted Knowledge Hub a foundational imperative for customer service.”
    Gartner Market Guide for Customer Service Knowledge Management Systems: https://www.egain.com/knowledge-management-gartner-market-guide/
    *Gartner, Market Guide for Customer Service Knowledge Management Systems, 10 June 2024, Pri Rathnayake, Drew Kraus
    GARTNER is a registered trademark and service mark of Gartner, Inc., and/or its affiliates in the U.S. and internationally and is used herein with permission.
  • Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.
  • Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Premier Point Vacation Rental Management Publishes Article Discussing the Benefits of Utilizing a Vacation Rental Management Company in Florida

Retrieved on: 
Thursday, June 13, 2024

Fort Lauderdale, FL, June 13, 2024 (GLOBE NEWSWIRE) -- Premier Point Vacation Rental Management, a leading vacation rental and Airbnb Property Management company in Florida, is happy to announce it has just published a new article that discusses the benefits of utilizing a vacation rental management company in Florida to help property owners maximize income, bookings and attain top reviews.

Key Points: 
  • Fort Lauderdale, FL, June 13, 2024 (GLOBE NEWSWIRE) -- Premier Point Vacation Rental Management, a leading vacation rental and Airbnb Property Management company in Florida, is happy to announce it has just published a new article that discusses the benefits of utilizing a vacation rental management company in Florida to help property owners maximize income, bookings and attain top reviews.
  • The new article offers property owners expert advice on how choosing to manage their vacation property through a rental management company can deliver significant benefits and insights into the vacation rental industry to ensure the most return on their investment.
  • Additionally, the top vacation rental management company highlights the key factors that individuals should consider when selecting a rental management team, such as experience, track record, the company’s fee structure, and the level of service offered.
  • “Vacation rentals are a growing industry with a lot of opportunities for those who are interested,” said a spokesperson for Premier Point Vacation Rental Management .

Infocom Receives Prestigious Honor at 2024 Asia-Pacific Stevie Awards

Retrieved on: 
Tuesday, June 11, 2024

MANILA, Philippines, June 11, 2024 (GLOBE NEWSWIRE) -- Infocom, a Customer Experience (CX) management leader in the Philippines, was recognized in the Customer Service Management Planning & Practice category at the recent 11th Annual Asia-Pacific Stevie Awards in Manila.

Key Points: 
  • MANILA, Philippines, June 11, 2024 (GLOBE NEWSWIRE) -- Infocom, a Customer Experience (CX) management leader in the Philippines, was recognized in the Customer Service Management Planning & Practice category at the recent 11th Annual Asia-Pacific Stevie Awards in Manila.
  • The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 markets of the Asia-Pacific region.
  • The Stevie Awards are widely considered to be the world’s premier business awards.
  • Their use of AI and analytics helped them consistently rank as a top vendor.”
    “The 11th edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Miller.

Middlesex Water Company Unveils $9.7 Million Initiative to Enhance Water Infrastructure in Woodbridge

Retrieved on: 
Thursday, June 6, 2024

ISELIN, N.J., June 06, 2024 (GLOBE NEWSWIRE) -- Middlesex Water Company (Middlesex) is launching a $9.7 million project to upgrade Woodbridge, New Jersey’s drinking water infrastructure.

Key Points: 
  • ISELIN, N.J., June 06, 2024 (GLOBE NEWSWIRE) -- Middlesex Water Company (Middlesex) is launching a $9.7 million project to upgrade Woodbridge, New Jersey’s drinking water infrastructure.
  • Starting in June 2024, the Company’s RENEW initiative will revamp 18,550 linear feet of water mains, including service lines, valves, and hydrants.
  • Integrated with RENEW, Middlesex's "Knocking Out Lead" program aims to eliminate lead or galvanized steel service lines.
  • There is no direct cost to customers who meet the criteria for lead and galvanized water line replacement.

Progressive Leasing Honored as Silver Stevie® Award Winner in 2024 American Business Awards®

Retrieved on: 
Friday, June 14, 2024

PROG Holdings, Inc. (NYSE:PRG) today announced its subsidiary company, Progressive Leasing, the leading provider of flexible and transparent lease-to-own purchase options, has been honored as a Silver Stevie® Award winner in the Customer Service Department of the Year - Financial Services category of the 2024 American Business Awards®.

Key Points: 
  • PROG Holdings, Inc. (NYSE:PRG) today announced its subsidiary company, Progressive Leasing, the leading provider of flexible and transparent lease-to-own purchase options, has been honored as a Silver Stevie® Award winner in the Customer Service Department of the Year - Financial Services category of the 2024 American Business Awards®.
  • “We appreciate our commitment to customer service is being recognized by The Stevie Awards,” said Trevor Thatcher, Chief Operations Officer of Progressive Leasing.
  • “Progressive Leasing delivers a premier lease-to-own experience, from point-of-sale through customer service.
  • We’re grateful to our service teams for the dedication and care they show every step of the way.”
    The American Business Awards is a nationwide business awards program.

FiscalNote to Showcase Its Next Stage of AI Leadership and Product Innovation at “AI Product Day” on Thursday, June 27

Retrieved on: 
Thursday, June 13, 2024

FiscalNote Holdings, Inc. (NYSE: NOTE) ("FiscalNote"), a leading AI-driven enterprise SaaS technology provider of global policy and market intelligence, is hosting “ AI Product Day 2024 ” beginning at 10:00 a.m.

Key Points: 
  • FiscalNote Holdings, Inc. (NYSE: NOTE) ("FiscalNote"), a leading AI-driven enterprise SaaS technology provider of global policy and market intelligence, is hosting “ AI Product Day 2024 ” beginning at 10:00 a.m.
  • ET (U.S.) on Thursday, June 27, 2024 - an event to showcase existing and future AI-powered products and the Company’s accelerated product roadmap and strategy for 2024 and beyond.
  • Featured products at the Company’s AI Product Day will include: FiscalNote Global Intelligence Copilot , FiscalNote Risk Connector , FiscalNote StressLens , VoterVoice , EU Issue Tracker , and the recently expanded and enhanced Roll Call platform to include Factba.se and StressLens.
  • In addition, the Company plans to unveil a unique and groundbreaking new AI product to serve the Government Affairs, Advocacy, and Legal and Compliance industries.

Esker and EY Announce a Strategic Collaboration to Accelerate Digital Transformation and Business Performance

Retrieved on: 
Thursday, June 13, 2024

Esker , a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that it is collaborating with EY Services France to address the challenges of digital business transformation.

Key Points: 
  • Esker , a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that it is collaborating with EY Services France to address the challenges of digital business transformation.
  • EY Services France (EY) is part of the EY France financial audit and consulting network.
  • A 2023 French study on the digital transformation for Finance functions, which was sponsored by Esker, surveyed more than 140 Finance departments from large companies on their priorities for automating their processes.
  • Esker’s experience and technical capabilities in source-to-pay and order-to-cash automation, merged with EY team’s experience in business analysis and project management covers both the upstream and downstream phases of digital transformation projects.

New Samsara Research Indicates the AI Revolution Has Arrived in Physical Operations, and Industry Leaders Are Already Reaping the Benefits

Retrieved on: 
Tuesday, June 11, 2024

This original research found that 94% of operations leaders surveyed believe their organization needs to invest in AI technology solutions to keep up in today’s environment.

Key Points: 
  • This original research found that 94% of operations leaders surveyed believe their organization needs to invest in AI technology solutions to keep up in today’s environment.
  • “AI is everywhere, and physical operations leaders are quickly embracing it,” said Evan Welbourne, Head of AI and Data at Samsara.
  • “When used strategically, advances in AI can bring meaningful change to the companies that power our global economy.
  • While some industries are slower to adopt AI, organizations within physical operations are embracing it, viewing it as a market-tested technology whose utility is proven and expanding.

Sam Dundee Joins Hayden AI as Chief Financial Officer

Retrieved on: 
Tuesday, June 11, 2024

Hayden AI, a global leader in artificial intelligence and spatial analytics, today announced that Sam Dundee has joined the company as its Chief Financial Officer.

Key Points: 
  • Hayden AI, a global leader in artificial intelligence and spatial analytics, today announced that Sam Dundee has joined the company as its Chief Financial Officer.
  • Dundee will lead financial strategy, corporate development and all back office operations for the rapidly-growing AI company, ensuring that Hayden AI maintains its market lead in mobile automated bus lane and bus stop enforcement and leverages its vision AI technology and spatial analytics platform for additional use cases.
  • “Sam’s experience scaling and leading finance teams for technology-enabled mobility startups will be tremendously beneficial for Hayden AI,” said Chris Carson, CEO and founder of Hayden AI.
  • “We need leaders who have both the agility and experience to take Hayden AI to the next level, and I am confident that we found that in Sam.