How AI might soon rescue consumers from signing up to unfair terms and conditions
We take it as a given that the clauses in these standardised agreements are non-negotiable, and hope that they are in our best interests.
- We take it as a given that the clauses in these standardised agreements are non-negotiable, and hope that they are in our best interests.
- From laptop makers to airlines to buy now, pay later companies, there are endless rows about whether terms and conditions are fair.
- Instead of having to plough through all the small print ourselves, we might soon be able to do it using artificial intelligence.
What exists already
- They can flag up potential issues such as rights violations that the consumer might want to investigate further.
- There are more sophisticated AI tools that solve the related problem of reading web policy documents.
- There are also lots of variations between different jurisdictions, such as “solicitor” in the UK and “attorney” in the US.
- This means that any advice they give is just as likely to be accurate, inaccurate or entirely made up.
Fixing the problem
- When fully developed, it will enable people to copy and paste an entire document into the prompt.
- It will also compare all terms to those used by comparable vendors to ensure that nothing unusual has been slipped in.
- If terms and conditions become a bit more favourable to consumers, that would be a huge win for this emerging technology.
- does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article.