New Global Survey by Opus Research for SoundHound Inc. Reveals Business Leaders are Focused on Customized Voice Experiences
View the full release here: https://www.businesswire.com/news/home/20210225006268/en/
- View the full release here: https://www.businesswire.com/news/home/20210225006268/en/
Opus Research and SoundHound Inc. have released new findings in a research report based on a global survey of 320 business leaders in 8 industries to determine how companies are proving the value of voice assistants. - (Graphic: Business Wire)
The study also revealed that 77% are measuring the benefits of voice assistants by customer satisfaction (CSAT) and Net Promoter Scores (NPS). - In addition, 74% agree that controlling the brand identity and user experience are among the greatest drivers of business value from implementing voice AI strategies.
- Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce.