UCAA

8x8 Named a Top Five Provider in Metrigy 2023 Contact Center as a Service (CCaaS) MetriRank Report

Retrieved on: 
Tuesday, August 22, 2023
Technology, VoIP, Audio, Video, Telecommunications, Software, Artificial Intelligence, IVR, CCAA, UCAA, Forecasting, Automatic call distributor, Organization, Interactive voice response, UC, City centre, EGHT, Artificial intelligence, Architecture, SLA, SMS, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.
  • 8x8 earned the ranking based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
  • “8x8 received the highest possible score in customer sentiment and the highest score of the group for customer business success.
  • 8x8 Contact Center is delivered through the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud contact center and unified communications platform, which includes integrated cloud contact center , business phone , team chat, video meetings , and SMS capabilities.

Broadvoice Partners with Bridgepointe Technologies

Retrieved on: 
Tuesday, August 22, 2023
Partnership, Senior, Hennick Bridgepoint Hospital, PBX, CCAA, Learning curve, CX, Human, UCAA, Marketing, Microsoft, BroadVoice, Glass, Social media, Online shopping, Sales

LOS ANGELES, Aug. 22, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced that it has entered a strategic partnership with Bridgepointe Technologies Inc., a tech advisory firm that helps mid-market and enterprise companies transform their tech investments into unrivaled business results.

Key Points: 
  • "Broadvoice's cloud communications services are a perfect fit for growing mid-market businesses," said Gary Jacobs, Vice President of Operations and Sales Programs at Bridgepointe.
  • Broadvoice b-hive , a proprietary UCaaS platform that includes cloud PBX, unified communications, collaboration and a virtual call center, unifies and streamlines internal and external communications.
  • All Broadvoice solutions are backed by the company's award-winning Broadvoice Success Program , which offers customers three months of dedicated professional support to ease the learning curve, ensure the system is set up correctly and promote user adoption.
  • "We're excited to partner with Bridgepointe to deliver our cloud communications solutions to mid-market businesses," said Kim McLachlan, Senior Vice President of Sales and Marketing at Broadvoice.

Pax8 and Bvoip Team Up to Offer a UCaaS & VoIP Solutions Built Exclusively for IT Service Providers and MSPs

Retrieved on: 
Thursday, August 17, 2023
Unified communications, Communication, Partnership, Microsoft, UCAA, Voice over IP, MSP, CVP, Human voice, Member of the Scottish Parliament, Managed services, Artificial intelligence, Growth, Ecosystem, Online shopping, PAX8

DENVER, Aug. 17, 2023 (GLOBE NEWSWIRE) -- Pax8 , the leading cloud commerce marketplace, announced today that bvoip, a leading provider of cloud communications solutions, is available on the Pax8 Marketplace.

Key Points: 
  • DENVER, Aug. 17, 2023 (GLOBE NEWSWIRE) -- Pax8 , the leading cloud commerce marketplace, announced today that bvoip, a leading provider of cloud communications solutions, is available on the Pax8 Marketplace.
  • This partnership will enable Managed Service Providers (MSPs) to access bvoip’s comprehensive UCaaS (Unified Communications as a Service) and VoIP (Voice over Internet Protocol) solutions, including unified communications, call center, application integrations and video conferencing, all on a single ordering and payment portal.
  • “At Pax8, we are dedicated to supporting our partners in enhancing their business efficiencies and facilitating their growth,” said Sophie Merrifield, CVP of Vendor Operations.
  • “We are excited to partner with Pax8 and provide their partners with access to our best-in-class communication and integration platform,” said George Bardissi, Founder and CEO of bvoip.

8x8 Phone App for Microsoft Teams Delivers Cost-effective, Native Calling Experience for Teams Users

Retrieved on: 
Thursday, August 17, 2023
Data Management, Apps, Applications, Technology, Audio, Video, Software, Networks, Internet, Microsoft Teams, CCAA men's basketball tournament, Microsoft, History, UCAA, Human voice, Organization, Public switched telephone network, City centre, EGHT, SLA, SMS, PSTN, Mobile phone, Online shopping, Video game, Satellite navigation device, TEAMS

Built on 8x8's direct routing service, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.

Key Points: 
  • Built on 8x8's direct routing service, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.
  • This approach enables a native telephony experience, allowing users to remain in the flow of work within Microsoft Teams.”
    This upgraded version is part of the 8x8 for Microsoft Teams solution portfolio that includes the solution certified for Teams 8x8 Contact Center , and the premium direct routing as a service solution, 8x8 Voice for Microsoft Teams .
  • The 8x8 Phone App for Microsoft Teams streamlines the user experience and administrative overhead by holding calls natively in Teams, unlike other UCaaS integrations that pull users outside of Teams for PSTN calls.
  • Key features of 8x8 Phone App for Microsoft Teams include:
    Cost-effective PSTN calling in Microsoft Teams: Provides organizations with a low-cost PSTN calling option, for virtually all 8x8 X Series license holders, at a fraction of the cost of licensing Teams Phone per user.

RingLogix and Mondago Announce Partnership Enabling Voice, Contact Center Integration with Leading CRM Providers

Retrieved on: 
Wednesday, August 16, 2023
Technology, Other Technology, Telecommunications, Professional Services, Software, Networks, Internet, Data Management, VoIP, Other Professional Services, Zoho Corporation, Partnership, Computer telephony integration, CCAA, Microsoft, Human, Multimedia, HubSpot, UCAA, Wonders of the World, Member of the Scottish Parliament, Managed services, UC, Voice over IP, City centre, CRMS, CRM, CTI, Growth, Salesforce, Sales, Video game, Online shopping

RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.

Key Points: 
  • RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.
  • View the full release here: https://www.businesswire.com/news/home/20230816087134/en/
    RingLogix and Mondago integration (Graphic: Business Wire)
    Mondago's CTI connector has an impressive portfolio of over 200 proven integrations with CRM and business system applications.
  • This robust integration aligns with RingLogix's RingOS white label UCaaS platform, further enriching its voice and Contact Center as a Service (CCaaS) solutions.
  • Mondago is a recognized leader in Computer Telephony Integration (CTI) solutions, offering features such as presence, desktop call control, call center toolbar, softphone, and CRM integration (click to dial, caller preview, add contact pop contact, activity tracking) with over 250 CRM and contact orientated business applications.

Globalgig Featured on the Inc. 5000 for the Fourth Consecutive Year with Three-Year Revenue Growth of 200%

Retrieved on: 
Tuesday, August 15, 2023
Technology, Mobile, Wireless, Networks, Telecommunications, Workforce, Orchestra, Database, Growth, Software as a service, Intelligence, Completeness, UCAA, Mobile phone, SD-WAN

This year's honorees are ranked according to percentage of revenue growth from 2019-2022.

Key Points: 
  • This year's honorees are ranked according to percentage of revenue growth from 2019-2022.
  • Globalgig was recognized for its 200% growth during that period, yielding a ranking of 2,688.
  • Orchestra is a powerful Software-as-a-Service (SaaS) platform that empowers customers with seamless access to wireless, SD-WAN, managed network services, and equipment inventories.
  • Globalgig is headquartered in San Antonio, Texas, with offices across the U.S., and in the U.K., France, Switzerland and the Netherlands.

RapidScale, a Cox Business Company, Hires Reputable Sales Leader as a Cloud Solutions Consultant for the Central Heartlands Region

Retrieved on: 
Thursday, August 17, 2023
Software as a service, SD, UCAA, Cox Communications, Sales

RALEIGH, N.C., Aug. 17, 2023 /PRNewswire-PRWeb/ -- RapidScale, a Cox Business company, hires Chris Acton as a cloud solutions consultant for the Central Heartlands region covering Kansans, Missouri, South Illinois, and Arkansas, helping to drive cloud revenue for channel partners in those regions. Reporting to Jason Roberts, senior sales manager for the Central region, Acton will be responsible for partner enablement and consulting with technology advisors looking to accelerate their cloud service business.

Key Points: 
  • RALEIGH, N.C., Aug. 17, 2023 /PRNewswire-PRWeb/ -- RapidScale, a Cox Business company, hires Chris Acton as a cloud solutions consultant for the Central Heartlands region covering Kansans, Missouri, South Illinois, and Arkansas, helping to drive cloud revenue for channel partners in those regions.
  • Reporting to Jason Roberts, senior sales manager for the Central region, Acton will be responsible for partner enablement and consulting with technology advisors looking to accelerate their cloud service business.
  • Chris has been very successful in building solid relationships with partners and clients, helping them to leverage cutting-edge technology to improve security, productivity, and agility.
  • "Chris has been very successful in building solid relationships with partners and clients, helping them to leverage cutting-edge technology to improve security, productivity, and agility.

Globalgig Granted NMSDC Minority Business Enterprise Certification

Retrieved on: 
Thursday, August 10, 2023
Technology, Mobile, Wireless, Networks, Telecommunications, Learning, Orchestra, GTT Communications, Minority business enterprise, History, UCAA, Certification, MSDC, Entrepreneurship, MBE, Echo sounding, Mobile phone

Globalgig , a network platform and connectivity provider for global enterprises, announced today that it has been certified as a Minority Business Enterprise (MBE) by the Southwest Minority Supplier Development Council (MSDC).

Key Points: 
  • Globalgig , a network platform and connectivity provider for global enterprises, announced today that it has been certified as a Minority Business Enterprise (MBE) by the Southwest Minority Supplier Development Council (MSDC).
  • With this new designation, Globalgig joins more than 15,000+ certified businesses as part of the nation’s largest, most impactful, and successful non-profit advocacy organization for Minority Business Enterprises.
  • “We are honored and excited to receive the MBE certification,” stated Ernest Cunningham, CEO of Globalgig.
  • “As a minority-led business, we see diversity as an invaluable initiative in supporting communities, business growth and innovation.

CallTower Named North American Communication as a Service Provider Leader 2023 by Frost & Sullivan

Retrieved on: 
Wednesday, August 9, 2023
Cloud, Acceleration, Microsoft Teams, CCAA, Microsoft, Human, SALT, UCAA, Organization, Cisco Webex, UC, Zoom, WAN, Frost, Mobile phone

SALT LAKE CITY, UT, ROCHESTER, NY, Aug. 09, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was recognized by Frost & Sullivan as a Leader in the UCaaS Market in their 2023 Frost Radar™ report after recent analysis.

Key Points: 
  • SALT LAKE CITY, UT, ROCHESTER, NY, Aug. 09, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was recognized by Frost & Sullivan as a Leader in the UCaaS Market in their 2023 Frost Radar™ report after recent analysis.
  • This position was driven primarily by CallTower’s significant accomplishments with Microsoft Teams, Webex and Zoom solutions and key business integrations .
  • Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams for Operator Connect and Direct Routing, Webex and Zoom.
  • “We are thrilled to receive this distinguished recognition from Frost & Sullivan for our UCaaS offerings,” added CallTower Chief Revenue Officer William Rubio.

8x8, Inc. Reports First Quarter Fiscal 2024 Financial Results

Retrieved on: 
Tuesday, August 8, 2023
Technology, Other Communications, Communications, Telecommunications, Software, Audio, Video, Internet, Digital Marketing, VoIP, Artificial Intelligence, Microsoft Teams, Interim, Unified communications, Global Reach, CCAA, Term loan, Microsoft, GAAP, History, UCAA, Wilson, Human voice, EBITDA, Investment, Voice over IP, City centre, ARR, EGHT, Webcast, Artificial intelligence, Bank statement, Adjustment, Coal, Film industry, Bank, Retail, Online shopping, Video game, Management, Security (finance)

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.
  • First Quarter Fiscal 2024 Financial Results:
    Total revenue decreased 2% year-over-year to $183.3 million.
  • First Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $703.0 million, an increase of 2% from the end of the same period last year.
  • Cash provided by operating activities was $26.5 million for the first quarter of fiscal 2024, compared to $5.8 million in the first quarter of fiscal 2023.