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Global Contact Center Solutions Market 2020-2024 | Integration of IVR Into Contact Centers to Boost Growth | Technavio

Friday, May 29, 2020 - 12:00am

To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR40027

Key Points: 
  • To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR40027
    Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources.
  • Our contact center solutions market report covers the following areas:
    This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center solutions market growth during the next few years.
  • Backed with competitive intelligence and benchmarking, our research reports on the contact center solutions market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.
  • Register for a free trial today and gain instant access to 17,000+ market research reports.

Ventev Partners with Cisco for IoT Design Program

Friday, May 29, 2020 - 3:26pm

The program offers customers integrated power solutions, featuring Cisco industrial IoT networking and data solution products.

Key Points: 
  • The program offers customers integrated power solutions, featuring Cisco industrial IoT networking and data solution products.
  • Inclusion in the program authorizes Ventev to resell Cisco products and support, either embedded into its products or integrated within solutions.
  • Primary benefits to Ventev include increased speed to market and enhanced offering, built with Ciscos quality, and reliable IoT products.
  • By partnering with Cisco in this program, Ventev can offer our customers a turnkey solution, alongside accessories, software, and services.

Signavio and Deloitte Announce Strategic Partnership

Thursday, May 28, 2020 - 2:01pm

Business transformation specialists Signavio and Deloitte have announced a new global partnership.

Key Points: 
  • Business transformation specialists Signavio and Deloitte have announced a new global partnership.
  • To drive these global projects, the partnership will utilize the entire solution portfolio of the Signavio Business Transformation Suite - an integrated solution platform for modeling, managing, analyzing, optimizing, and executing business processes.
  • To achieve this, we rely on strategic alliances to strengthen our consulting and technology partner program, says Dr. Gero Decker, co-founder and CEO at Signavio.
  • As part of the partnership, Signavio and Deloitte, a leading global provider of audit and consulting services, will pursue a jointly designed go-to-market strategy.

The Meet Group to Participate in Upcoming Virtual Conferences App Promotion Summit USA and MGS Global Virtual Conference

Thursday, May 28, 2020 - 1:04pm

The Meet Group, Inc. (NASDAQ: MEET), a leading provider of interactive dating solutions, will be participating in two upcoming virtual conferences.

Key Points: 
  • The Meet Group, Inc. (NASDAQ: MEET), a leading provider of interactive dating solutions, will be participating in two upcoming virtual conferences.
  • The App Promotion Summit USA and Mobile Growth Associations MGS Global Virtual Conference will both take place in June 2020, the first welcoming The Meet Groups Chief Executive Officer and Co-founder, Geoff Cook, and the latter, Senior Vice President of Marketing and Co-founder, Catherine Connelly.
  • View the full release here: https://www.businesswire.com/news/home/20200528005262/en/
    The Meet Group to Participate in Upcoming Virtual Conferences (Photo: Business Wire)
    The App Promotion Summit USA, a week-long summit aimed at educating on growth marketing strategies and tactics led by North Americas top app promotion leaders, will feature several industry experts, including Mr. Cook.
  • The Meet Group (NASDAQ: MEET) is a leading provider of interactive dating solutions designed to meet the universal need for human connection.

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's AI-Powered Analytics Solutions

Thursday, May 28, 2020 - 11:30am

NICE (Nasdaq: NICE) today announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience.
  • With NICE's AI-driven analytics solutions, Alpha-Bank is now empowered to proactively drive up positive experiences while improving service processes.
  • Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
  • Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners.

Sabio Group Achieves Twilio Gold Partner Status to Bring AI to the Contact Centre

Thursday, May 28, 2020 - 8:00am

DVELPs flagship product Airline integrates Google CCAI and Twilio APIs and enables organisations to rapidly build, test and deploy automated, conversational customer experiences.

Key Points: 
  • DVELPs flagship product Airline integrates Google CCAI and Twilio APIs and enables organisations to rapidly build, test and deploy automated, conversational customer experiences.
  • The Agile methodology lets clients quickly iterate through feedback from working solutions, eliminating the long process of the survey-plan-deploy cycle.
  • Through our acquisitions and subsequent recognition of our increasing capabilities by partners like Twilio, Sabio is rapidly pursuing its goal of becoming Europes premier independent customer experience and contact centre innovator, integrator and thought leader.
  • Sabio has demonstrated invaluable capability and significant credibility and heritage in implementing Twilio solutions, and their achievement of Gold Status in the Twilio Build Partner Program is well-deserved based on the value they deliver to our shared customers said Glenn Weinstein, chief customer officer, Twilio.

Frontier Communications Encourages Customers to Prepare for Hurricane Season

Wednesday, May 27, 2020 - 5:00pm

Frontier Communications encourages customers to take readiness steps in advance of the 2020 Atlantic hurricane season, which runs from June 1 through November 30.

Key Points: 
  • Frontier Communications encourages customers to take readiness steps in advance of the 2020 Atlantic hurricane season, which runs from June 1 through November 30.
  • For personal readiness, Frontier recommends that customers assemble a communications kit that includes portable chargers for mobile devices and a laminated physical list of important places and phone numbers.
  • Frontier encourages everyone to prepare a Frontier Storm Ready Card , which can be easily printed from this link, to store in a pocket or wallet for quick access to important information.
  • Frontier Communications Corporation (OTC:FTRCQ) offers a variety of services to residential and business customers over its fiber-optic and copper networks in 25 states, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions.

Advantech VEGA-8300E Wins 2020 Best of Show Special Edition Award, Presented by TV Technology

Wednesday, May 27, 2020 - 4:38pm

Advantech (TWSE: 2395.TW), a global leading provider of video imaging products and solutions, today announced that its VEGA-8300E 8K Broadcast Video Encoder has won the 2020 Best of Show Special Edition Award, presented by TV Technology.

Key Points: 
  • Advantech (TWSE: 2395.TW), a global leading provider of video imaging products and solutions, today announced that its VEGA-8300E 8K Broadcast Video Encoder has won the 2020 Best of Show Special Edition Award, presented by TV Technology.
  • A special edition of the award program was held this year in the absence of the physical NAB Show, with entries judged on their written nominations.
  • This is the third consecutive year that an Advantech product has received this award.
  • Its clear from the nominations and the outstanding winners that despite the current health crisis, technology innovation remains strong in our industry.

Fairfax County Clicks With Microsoft: Company to Create 1,500 New Jobs, Invest $64 Million to Establish Software Development and Regional R&D Hub

Wednesday, May 27, 2020 - 3:21pm

Virginia Governor Ralph Northam today announced that Microsoft Corp. , a worldwide leader in software, services, devices, and solutions, will invest $64 million to establish a new software development and R&D regional hub in Fairfax County, which will create 1,500 new jobs.

Key Points: 
  • Virginia Governor Ralph Northam today announced that Microsoft Corp. , a worldwide leader in software, services, devices, and solutions, will invest $64 million to establish a new software development and R&D regional hub in Fairfax County, which will create 1,500 new jobs.
  • Microsoft, headquartered in Redmond, Wash., and with 156,000 employees worldwide, has had a presence in Reston since 2002.
  • Fairfax County Executive Bryan Hill thanked Microsoft for its vote of confidence in Fairfax County.
  • The Fairfax County Economic Development Authority promotes Fairfax County as a business and technology center.

TNS Ultra-Low Latency Layer 1 Solution Now Live on Xetra Trading Platform

Wednesday, May 27, 2020 - 2:03pm

Traders using Deutsche Brses Xetra can now leverage ultra-low latency colocation connections as fast as 5-85 nanoseconds via Transaction Network Services (TNS) innovative TNSXpress Layer 1 solution.

Key Points: 
  • Traders using Deutsche Brses Xetra can now leverage ultra-low latency colocation connections as fast as 5-85 nanoseconds via Transaction Network Services (TNS) innovative TNSXpress Layer 1 solution.
  • This development also allows TNS to provide the Xetra Enhanced Order Book Interface (EOBI) feed, in addition to the market by price feed it offered previously.
  • Were delighted to be building on our relationship with Deutsche Brse by introducing these exciting new capabilities at Xetra, said TNS Chief Product Officer, Bill Versen.
  • TNSXpress, the companys infrastructure as a service (IaaS) managed colocation platform, includes the unsurpassed ultra-low latency Layer 1 connectivity technology and robust global market data services.