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Wayne Metropolitan Community Action Agency Turns to 8x8 Integrated Cloud Contact Center and Unified Communications Platform to Better Serve the Community

Retrieved on:

Tuesday, January 9, 2024

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Wayne Metro Community Action Agency has deployed the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform to better serve the community with enhanced customer engagement, while improving employee efficiency and productivity.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Wayne Metro Community Action Agency has deployed the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform to better serve the community with enhanced customer engagement, while improving employee efficiency and productivity.
Wayne Metro is a non-profit organization serving approximately 35,000 low- and moderate-income residents in Wayne County, Michigan.
Wayne Metro chose 8x8’s integrated cloud contact center and unified communications platform, 8x8 XCaaS, for its ease-of-use and flexible functionality.
As a result of deploying 8x8, Wayne Metro’s contact center, which consists of eight different channels responsible for supporting different programs, now manages over 220,000 customer interactions each month.

Kantata Announces Its 2023 Catalyst Awards Winners

Retrieved on:

Thursday, November 16, 2023

Professional Services, Data Management, Apps, Applications, Technology, Other Professional Services, Software, Nutanix, PM, Salesforce, Automation, 8x8, ERP, Business operations, Innovation, Environment, Boilermaker

Kantata , the leading global supplier of purpose-built technology for professional services has announced the winners of its inaugural Catalyst Awards.

Key Points:

Kantata , the leading global supplier of purpose-built technology for professional services has announced the winners of its inaugural Catalyst Awards.
Nominations for the Kantata Catalyst Awards were open in two distinct categories: Client Experience Champion and Innovation Champion.
The chosen winners have set new benchmarks for excellence and have truly exemplified what it means to be a catalyst for change and innovation in their respective fields.
For more information on the winners visit our Catalyst Awards page .

Latest 8x8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear Falling Behind

Retrieved on:

Thursday, September 28, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.
Further findings highlight how they are thinking about applying conversational AI through automation.
In fact, 52% of organizations say they have already invested in conversational AI for the contact center.
8x8 delivers the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8 Appoints Contact Center and Growth Marketing Leader Bruno Bertini as Chief Marketing Officer

Retrieved on:

Monday, September 18, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO).

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO).
View the full release here: https://www.businesswire.com/news/home/20230918409419/en/
8x8 Appoints Bruno Bertini as CMO (Photo: Business Wire)
Bertini is a recognized technology marketing executive with over 15 years of experience in the contact center and customer experience industry.
He most recently served as Global Vice President of Demand Generation and Growth Marketing at Freshworks, where he was responsible for driving market expansion and revenue growth.
Bertini will partner with Chief Revenue Officer, Lisa Martin, to build out a world class go-to-market program that drives strategic growth.

8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant

Retrieved on:

Wednesday, August 30, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .
The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.
“Starting with digital self-service in March, 8x8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.”
Key features of voice self-service for 8x8 Intelligent Customer Assistant include:
Streamline Workflows: From automated voice self-service experiences to live agent assistance, interaction workflows are seamless and minimize the need for manual data collection.
Rich Conversation Insights: Built-in, comprehensive analytics deliver insights and intuitive monitoring and reporting for advanced customer journey visibility.

8x8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace

Retrieved on:

Thursday, August 3, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences.
Adoption of the new 8x8 Supervisor Workspace is on track to rival 8x8 Agent Workspace as one of the company’s fastest new product adoptions ever.
The value of 8x8 Supervisor Workspace is quickly being recognized as it delivers a personalized, performance-centric workspace that helps supervisors and their teams using 8x8 Contact Center to enhance productivity, and empower leaders with advanced real-time insights across customer journeys.
Providing a personalized space that blends real-time agent information and performance recommendations with customer journey and business insights allows organizations to enhance agent efficiency, performance, and customer engagement.”
8x8 Supervisor Workspace is a standard component of 8x8 Contact Center delivered through the 8x8 XCaaS (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform; Extends Global Reach to 59 Countries

Retrieved on:

Thursday, July 27, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.
The 8x8 XCaaS platform Global Reach ™ capabilities were also extended and will include the addition of South Korea.
Embedded trend analysis: presents supervisors with instant insights to improve speed to correction and drive superior performance in the contact center.
8x8 customers can register for the 8x8 on-demand webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

8x8 Contact Center Wins TrustRadius 2023 Top Rated Awards

Retrieved on:

Tuesday, May 23, 2023

Software, Technology, Telecommunications, VoIP, Unified communications, CCAA, 8x8, Organization, Voice over IP, City centre, EGHT, SLA, SMS, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that 8x8 Contact Center has won TrustRadius 2023 Top Rated Awards in the categories of Contact Center and Call Center Workforce Optimization.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that 8x8 Contact Center has won TrustRadius 2023 Top Rated Awards in the categories of Contact Center and Call Center Workforce Optimization.
In addition, 8x8 Work received Top Rated Awards in the VoIP and Unified Communications as a Service (UCaaS) categories.
Awarded by TrustRadius, one of the most trusted B2B technology decisioning platforms, the TrustRadius Top Rated Awards are the most prestigious prize in technology due to the results being solely based on customer sentiment and reviews.
We take pride in providing our customers with the highest level of service as well as helping these organizations deliver excellent customer experiences with 8x8 Contact Center.”
8x8 Contact Center and 8x8 Work are delivered through the 8x8 XCaaS (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8, Inc. Reports Fourth Quarter and Fiscal Year 2023 Financial Results

Retrieved on:

Thursday, May 11, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today reported financial results for the fourth quarter and fiscal year 2023 ended March 31, 2023.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today reported financial results for the fourth quarter and fiscal year 2023 ended March 31, 2023.
Fourth Quarter Fiscal 2023 Financial Results:
Total revenue increased 2% year-over-year to $184.5 million, including Fuze revenue of $26.9 million.
GAAP operating profit was $3.5 million, compared to GAAP operating loss of $40.5 million in the fourth quarter fiscal 2022.
Fourth Quarter Fiscal 2023 Financial Metrics and Recent Business Highlights:
Total ARR grew to $703 million, an increase of 2% from the end of the same period last year.

Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8x8 CPaaS

Retrieved on:

Thursday, May 4, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8x8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8x8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences.
Welsh Water is a not-for-profit company responsible for supplying drinking water and wastewater services to 1.4 million households in Wales and western England.
Supplying one of the world’s most diverse geographical regions, Welsh Water faced challenges providing customer support especially when related to triaging customer issues such as leaking or burst pipes.
With 8x8 CPaaS, which includes SMS , voice , chat apps , video , and performance monitoring , Welsh Water is able to better communicate with their customers through the 8x8 Video Interaction solution that allows for real-time video communication and a better understanding of customer issues.