Cape Air

8x8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced Contact Center Performance

Retrieved on: 
Wednesday, November 1, 2023
Networks, Data Management, Technology, Artificial Intelligence, Software, Cape Air, SMS, UCAA, City centre, Intelligent customer, CRMS, Human, Artificial Solutions, Data collection, Organization, EGHT, Customer, WhatsApp, SLA, Acer, Running, AI, Westminster City Council, CCAA, Business analyst, Mobile phone, Retail, Customer service, Online shopping, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.
  • Delivered as part of 8x8 Contact Center , 8x8 Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across digital and voice channels.
  • “8x8 Intelligent Customer Assistant seamlessly integrated into our contact center and has demonstrated a first contact resolution success rate of 80% on average, sometimes even reaching 100%, serving not as a replacement for our existing contact center and agents, but as an enhancement to our efforts and the overall customer experience.”
    8x8 Intelligent Customer Assistant provides graphical orchestration capabilities that allow enterprises to build highly scalable, always available, consistent experiences across multiple regions, channels, and languages, with very little extra effort.
  • On the other hand, contact center agents are provided with the resources they need to focus on complex customer issues, rather than spending valuable time and resources on mundane, easy to answer questions.”
    8x8 Intelligent Customer Assistant is a component of 8x8 Contact Center delivered through the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant

Retrieved on: 
Wednesday, August 30, 2023
Communications, Technology, VoIP, Telecommunications, Software, Other Communications, Artificial Intelligence, Product management, Communication, WhatsApp, City centre, CCAA, Data collection, 8x8, Human, UCAA, Organization, Cape Air, CRMS, Intelligent customer, EGHT, SLA, SMS, Online shopping, Customer service, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .
  • The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.
  • “Starting with digital self-service in March, 8x8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.”
    Key features of voice self-service for 8x8 Intelligent Customer Assistant include:
    Streamline Workflows: From automated voice self-service experiences to live agent assistance, interaction workflows are seamless and minimize the need for manual data collection.
  • Rich Conversation Insights: Built-in, comprehensive analytics deliver insights and intuitive monitoring and reporting for advanced customer journey visibility.

TEAMSTERS FILE LAWSUIT AGAINST CAPE AIR AND REPUBLIC AIRWAYS

Retrieved on: 
Friday, June 9, 2023
Employment, Aircraft pilot, Republic Airways, Aircraft, Teamsters Local 1932, Railway Labor Act, Cape Air, District court, International Brotherhood of Teamsters, Illegal, Airline

INDIANAPOLIS, June 9, 2023 /PRNewswire/ -- The Teamsters have filed a lawsuit against Republic Airways and Cape Air for unlawfully requiring pilots to sign employment contracts with non-compete clauses that impose penalties ranging from $100,000 to $250,000.

Key Points: 
  • Employer Unlawfully Imposes Non-Compete Clauses, Fines on Pilots
    INDIANAPOLIS, June 9, 2023 /PRNewswire/ -- The Teamsters have filed a lawsuit against Republic Airways and Cape Air for unlawfully requiring pilots to sign employment contracts with non-compete clauses that impose penalties ranging from $100,000 to $250,000.
  • "The contracts that pilots at these two companies are forced to sign as a condition of employment are unlawful and we fully expect to win in court," said Josh LeBlanc, President of Teamsters Local 357 and a Republic Airways pilot.
  • The non-compete clauses that the companies are forcing on pilots require them to work at Republic Airways for a minimum of two years.
  • Founded in 1903, the International Brotherhood of Teamsters represents 1.2 million hardworking people in the U.S., Canada, and Puerto Rico.

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

Retrieved on: 
Thursday, October 27, 2022
Cloud, Momentum, Software as a service, Moment, ESG, Goal, Acquisition, Tucson Electric Power, Ecosystem, Volvo, AI, ML, Forrester, Revenue, IFS, FSM, Industry, YOY, ARR, Worldwide, IOT, Cape Air, AMERICA, Krona, CEO, ACV, Software, ERP, IDC, YTD, Health, Automation, Field service management, EAM, CFO, Oil, Medical device, Financial adviser, Video game, EUROPE, Q3

Cloud Revenue grows at 104% Vs. 2021 Q3 YTD

Key Points: 
  • Cloud Revenue grows at 104% Vs. 2021 Q3 YTD
    LONDON, Oct. 27, 2022 /PRNewswire/ -- IFS , the global cloud enterprise software company, today reported its financial results for Q3 year-to-date (YTD) ending September 30, 2022.
  • IFS posted strong financial performance with Annual Recurring Revenue (ARR) increasing by 38 percent year on year (YOY) and cloud revenue growth of 104 percent Vs. 2021 Q3 YTD.
  • Darren Roos, CEO of IFS, commented: "Our compelling proposition and genuine commitment to our customers continues to serve us well in driving growth for IFS.
  • Also, in Q3, IFS was proud to announce the winners of its Change for Good Awards 2022 .

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

Retrieved on: 
Thursday, October 27, 2022
Cloud, Momentum, Software as a service, Moment, ESG, Goal, Acquisition, Tucson Electric Power, Ecosystem, Volvo, AI, ML, Forrester, Revenue, IFS, FSM, Industry, YOY, ARR, Worldwide, IOT, Cape Air, AMERICA, Krona, CEO, ACV, Software, ERP, IDC, YTD, Health, Automation, Field service management, EAM, CFO, Oil, Medical device, Financial adviser, Video game, EUROPE, Q3

Cloud Revenue grows at 104% Vs. 2021 Q3 YTD

Key Points: 
  • Cloud Revenue grows at 104% Vs. 2021 Q3 YTD
    LONDON, Oct. 27, 2022 /PRNewswire/ -- IFS , the global cloud enterprise software company, today reported its financial results for Q3 year-to-date (YTD) ending September 30, 2022.
  • IFS posted strong financial performance with Annual Recurring Revenue (ARR) increasing by 38 percent year on year (YOY) and cloud revenue growth of 104 percent Vs. 2021 Q3 YTD.
  • Darren Roos, CEO of IFS, commented: "Our compelling proposition and genuine commitment to our customers continues to serve us well in driving growth for IFS.
  • Also, in Q3, IFS was proud to announce the winners of its Change for Good Awards 2022 .

Horizon Air Pilots Secure Industry-Leading Agreement

Retrieved on: 
Friday, September 23, 2022
Omni, Income, Cape Air, Omni Air International, International Brotherhood of Teamsters, Executive Council, First officer (aviation), Industry, APA, Aircraft, Captain, Family, Atmosphere of Earth, Silver Airways, Retirement, Horizon, Horizon Air, Teamsters Local 1932, ABX Air, Airline

WILMINGTON, Ohio, Sept. 23, 2022 /PRNewswire/ -- The Horizon Air pilots have ratified an amendment to their contract that includes life-changing pay and retirement benefits. Ninety-nine percent of the voting pilots, represented by the Airline Professionals Association, Teamsters Local 1224 (APA 1224), voted in favor of the agreement.

Key Points: 
  • WILMINGTON, Ohio, Sept. 23, 2022 /PRNewswire/ -- The Horizon Air pilots have ratified an amendment to their contract that includes life-changing pay and retirement benefits.
  • "We knew that significant improvements were necessary for Horizon Air to attract and retain the best pilots," said APA 1224 Executive Council Chairman Henry Simkins, also a Horizon Air pilot.
  • "This agreement makes Horizon a great place to build flight time and, for some, a great place to build a career."
  • The Airline Professionals Association, Teamsters Local 1224 represents the flight deck crewmembers of ABX Air, Cape Air, Horizon Air, Omni Air, and Silver Airways.

Cape Air Enhances Cloud Communications and Customer Engagement with 8x8 XCaaS

Retrieved on: 
Thursday, September 22, 2022
Air, Technology, Transport, VoIP, Transportation, Telecommunications, Travel, SLA, Cape Air, ASA, Twitter, NYSE, 8x8, City, CCAA, LinkedIn, Compliance, Microsoft, SMS, Microsoft Teams, Unified communications as a service, ARG, Running, City centre, Human, View, EGHT, Online shopping, Video game console, Facebook

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Cape Air , one of the largest commuter airlines in the US, has deployed 8x8 XCaaS (eXperience Communications as a Service) with 8x8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences.

Key Points: 
  • 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Cape Air , one of the largest commuter airlines in the US, has deployed 8x8 XCaaS (eXperience Communications as a Service) with 8x8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences.
  • Additionally, 8x8s analytics capabilities allowed Cape Air to recognize where improvements could be made and measure subsequent changes and results.
  • 8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading software as a service provider of 8x8 XCaaS (eXperience Communications as a Service), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform.
  • 8x8, 8x8 XCaaS, eXperience Communications as a Service, eXperience Communications Platform are trademarks of 8x8, Inc.
    View source version on businesswire.com: https://www.businesswire.com/news/home/20220922005239/en/

Ivy Tech and LIFT Academy Partner to Expand Aviation Training Opportunities in Indiana

Retrieved on: 
Monday, July 25, 2022
Other Transport, Air, Transport, Other Education, Continuing, Training, Transportation, University, Education, Travel, Diamond, Aircraft, Ivy Tech Community College Columbus, Cape Air, University of Texas at Dallas academic programs, Aviation, Chancellor, Higher, Student, North Central Association of Colleges and Schools, LIFT, Ivy Tech Community College of Indiana, Open house (school), Tech, Interview, Partnership, House, Associate, Workforce, University, Curriculum, Multimedia, Higher Learning Commission, Indianapolis International Airport, DA40, DA42, Republic Airways, Diamond Aircraft Industries, Program, FAA, Leadership, Employment, Population, Republic, Airline, Medicine, DA20

View the full release here: https://www.businesswire.com/news/home/20220725005216/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20220725005216/en/
    Ivy Tech Community College Columbus and LIFT Academy partner to expand aviation training opportunities in Indiana to offer students a Professional Flight Associate of Applied Science degree.
  • We welcome LIFT aboard as a partner to Ivy Tech Columbus Professional Flight.
  • About LIFT Academy: Leadership In Flight Training (LIFT) Academy is a U.S.-based commercial aviation pilot training school owned by Republic Airways.
  • Headquartered in Indianapolis, Indiana, LIFT revolutionizes commercial aviation training, utilizing state-of-the-art, eco-friendly training technologies and systems to educate future aviators.

Silver Airways Pilots Ratify Pay & Retention Letter of Agreement

Retrieved on: 
Friday, June 3, 2022
Omni, Aircraft, Silver Airways, International Brotherhood of Teamsters, Omni Air International, Cape Air, Silver, Atmosphere of Earth, ABX Air, Workforce, Growth, Teamsters Local 1932, Letter, Horizon Air, APA, Retention, Negotiation, Industry, Airline

WILMINGTON, Ohio, June 3, 2022 /PRNewswire/ -- The Silver Airways pilots, represented by the Airline Professionals Association Teamsters Local 1224 (APA 1224), today announced that they have ratified a Pay and Retention Letter of Agreement that provides for significant pay increases and retention bonuses.

Key Points: 
  • WILMINGTON, Ohio, June 3, 2022 /PRNewswire/ -- The Silver Airways pilots, represented by the Airline Professionals Association Teamsters Local 1224 (APA 1224), today announced that they have ratified a Pay and Retention Letter of Agreement that provides for significant pay increases and retention bonuses.
  • The Silver Airways 2022 Pay and Retention Letter of Agreement can be found here.
  • "I congratulate Silver Airways and the pilots on the ratification of this agreement," said Joe Muckle, APA 1224 President.
  • "Silver Airways has demonstrated that its pilots are critically important to the company and these pay improvements are necessary for its growing operation."

Teamsters Oppose Republic Airways' Effort to Weaken Safety

Retrieved on: 
Thursday, May 19, 2022
Storm, Omni, Air force, New Jersey Air National Guard, University, ATP, Atmosphere of Earth, Cape Air, Airline Transport Pilot, Federal Aviation Administration, Aviation, Muckle, International Brotherhood of Teamsters, Colgan Air Flight 3407, Horizon Air, Republic, Student, Republic Airways, Congress, School, FAA, ABX Air, Omni Air International, Silver Airways, Aircraft, Teamsters Local 1932, Airline

WILMINGTON, Ohio, May 19, 2022 /PRNewswire/ -- The Airline Professionals Association, Teamsters Local 1224, filed a public comment today opposing Republic Airways' request to allow pilots to operate its aircraft with half the flight experience hours currently required by the FAA.

Key Points: 
  • WILMINGTON, Ohio, May 19, 2022 /PRNewswire/ -- The Airline Professionals Association, Teamsters Local 1224, filed a public comment today opposing Republic Airways' request to allow pilots to operate its aircraft with half the flight experience hours currently required by the FAA.
  • "We stand by the Flight 3407 family members in their objection to Republic's request for an exemption from the 1500-hours requirement," said Joe Muckle, Airline Professionals Association President.
  • This could impact aviation safety for decades to come," said Muckle.
  • The Airline Professionals Association, Teamsters Local 1224 represents the flight deck crewmembers of ABX Air, Cape Air, Horizon Air, Omni Air, and Silver Airways.