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Broadvoice Awarded 2023 Customer Experience Innovation Award

Retrieved on:

Wednesday, October 4, 2023

CCAA men's basketball tournament, Microsoft, Smart, UCAA, Statistics, TMC, Human, Social media, Video game, Online shopping, Sales, BroadVoice

LOS ANGELES, Oct. 4, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that TMC named the Broadvoice CCaaS omnichannel cloud contact center platform as a recipient of the 2023 Customer Experience Innovation Award presented by CUSTOMER magazine.

Key Points:

LOS ANGELES, Oct. 4, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that TMC named the Broadvoice CCaaS omnichannel cloud contact center platform as a recipient of the 2023 Customer Experience Innovation Award presented by CUSTOMER magazine .
The 2023 Customer Experience Innovation Award recognizes best-in-class companies that set the standard for delivering exceptional customer experiences across all channels, including social media.
"We're honored to be recognized by CUSTOMER magazine for delivering high-quality customer experiences across all channels," said Broadvoice Chief Product Officer George Mitsopoulos.
"Congratulations to Broadvoice for receiving a 2023 Customer Experience Innovation Award.

ioTRAN Corporation and Talking Platforms Announce Agreement to Merge

Retrieved on:

Monday, October 2, 2023

Internet service provider, Member of the Scottish Parliament, Innovation, Council for Affordable Quality Healthcare, Complete communities, UCAA, Mobile phone

COLORADO SPRINGS, Colo., Oct. 2, 2023 /PRNewswire-PRWeb/ -- ioTRAN Corporation, a developer of innovative carrier-class UCaaS solutions, and Talking Platforms, a service provider of award-winning white label telephony, today announced that they have entered into a joint consolidation agreement.

Key Points:

The merger announced today enables ioTRAN and Talking Platforms to better align their service offerings and address opportunities through a consolidated structure.
As part of the agreement, ioTRAN will leverage the Talking Platforms North American network footprint to deploy its cloud based UCaaS solutions.
Leveraging the network assets of Talking Platforms allows ioTRAN to deliver its ioSaaS offerings from multiple data centers, bringing services closer to its clients and end users.
As part of the agreement, Talking Platforms' offerings will now be powered by ioPLATFORM, the ioTRAN UCaaS solution.

Hybrid Work Deciphered: How Businesses are Investing in the Future of Work

Retrieved on:

Friday, September 29, 2023

Investment, Workplace, Organizational culture, UCAA, Interest, Organization, Office Space, Growth, ESG, AI, Collaboration, Shipbuilding, Management, Retail

With the evolution of the global work landscape, hybrid work models are swiftly gaining ground as a crucial ingredient for organizational success.

Key Points:

With the evolution of the global work landscape, hybrid work models are swiftly gaining ground as a crucial ingredient for organizational success.
By unraveling key areas such as employee experience, office modernization, and flexible technology transformation, this study positions itself as an invaluable guide for businesses navigating the hybrid work paradigm.
Emerging Workplace Trends: Understand the evolving work models, the anticipated changes, benefits, and challenges tied to hybrid/remote work.
For organizations seeking to fortify their strategy in the hybrid work environment, this report serves as a definitive guide.

Clarus Communications Unveils Charlie , The Industry's First AI Chatbot Designed For Agents

Retrieved on:

Thursday, September 28, 2023

ST. LOUIS, Sept. 28, 2023 /PRNewswire-PRWeb/ -- Clarus Communications, a leading technology solutions distributor, today announced the launch of Charlie , an AI chatbot built on the Falcon AI Large Language Model. Designed exclusively for technology distribution, Charlie is the first of its kind in the industry. The cutting-edge AI chatbot aims to transform how agents interact with their customers, boosting productivity and delivering unprecedented service.

Key Points:

Clarus Communications, a leading technology solutions distributor, today announced the launch of Charlie , an AI chatbot built on the Falcon AI Large Language Model.
Designed exclusively for technology distribution, the AI chatbot aims to transform how agents interact with their customers.
ST. LOUIS, Sept. 28, 2023 /PRNewswire-PRWeb/ -- Clarus Communications, a leading technology solutions distributor, today announced the launch of Charlie , an AI chatbot built on the Falcon AI Large Language Model.
The cutting-edge AI chatbot aims to transform how agents interact with their customers, boosting productivity and delivering unprecedented service.

Latest 8x8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear Falling Behind

Retrieved on:

Thursday, September 28, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.
Further findings highlight how they are thinking about applying conversational AI through automation.
In fact, 52% of organizations say they have already invested in conversational AI for the contact center.
8x8 delivers the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

Worldwide UC&C Revenues Grew 6.9% in Q2 2023 While the CPaaS Market Grew 13.2%, According to the IDC Unified Communications and Collaboration Tracker

Retrieved on:

Wednesday, September 27, 2023

Worldwide revenues in the Unified Communications & Collaboration (UC&C) market grew 6.9% year over year and 2.4% sequentially to $15.9 billion in the second quarter of 2023 (2Q23), according to the International Data Corporation ( IDC ) Worldwide Quarterly Unified Communications and Collaboration Tracker .

Key Points:

Worldwide revenues in the Unified Communications & Collaboration (UC&C) market grew 6.9% year over year and 2.4% sequentially to $15.9 billion in the second quarter of 2023 (2Q23), according to the International Data Corporation ( IDC ) Worldwide Quarterly Unified Communications and Collaboration Tracker .
For the full year 2023, worldwide UC&C revenue is forecast to grow 8.6% year over year to $64.7 billion.
In volume terms (units/lines/licenses/seats), the worldwide UC&C market grew 11.4% year over year and 2.9% sequentially in 2Q23 to 620.7 million.
Twilio continues to lead the worldwide CPaaS market with a 24.1% market share, up 68 basis points from 1Q23.

Broadvoice Awarded 2023 TMCnet Teleworking Solutions Excellence Award

Retrieved on:

Wednesday, September 27, 2023

PBX, CCAA, Work, Microsoft, Human, Tehrani, UCAA, TMC, UC, Webhook, BroadVoice, Salesforce, Glass, Mobile phone, Online shopping, Zoho Corporation, Remote work

LOS ANGELES, Sept. 27, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that TMC named the Broadvoice b-hive Communicator app as a winner of the 2023 TMCnet Teleworking Solutions Excellence Award presented by TMCnet. This is the second consecutive year Broadvoice has been recognized for excellence in teleworking solutions.

Key Points:

LOS ANGELES, Sept. 27, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that TMC named the Broadvoice b-hive Communicator app as a winner of the 2023 TMCnet Teleworking Solutions Excellence Award presented by TMCnet .
The TMCnet Teleworking Solutions Excellence Award honors products that help ensure remote workers have access to the same communications solutions and corporate resources available in the office.
The products and services chosen for the 2023 Teleworking Solutions Excellence Award enable businesses to effectively support their mobile and remote workforces, whether they are adopting new teleworking environments or using existing technology to leverage the trend in remote work models.
"The TMCnet Teleworking Solutions Excellence Award recognizes the best and the most innovative products that this industry has to offer.

RingLogix Announces New Partnership Integration with TeamMate, Offering Microsoft Teams Solutions for Managed Service Providers

Retrieved on:

Thursday, September 21, 2023

Microsoft Teams, Communication, Partnership, Team, SIP trunking, PBX, Microsoft, UCAA, MSP, Organization, Member of the Scottish Parliament, Managed services, Asset management, Video game, Sales, TEAMS

TeamMate is the link that seamlessly connects Microsoft Teams with RingLogix's advanced, white-label PBX platform.

Key Points:

TeamMate is the link that seamlessly connects Microsoft Teams with RingLogix's advanced, white-label PBX platform.
This powerful partnership empowers organizations to enhance Teams with advanced features, robust reporting, and top-notch calling capabilities found in the RingLogix UCaaS platform.
By leveraging RingLogix's integration with TeamMate, MSPs can:
Broaden Their Customer Base: The integration allows MSPs to enhance their offering to appeal to businesses that rely on Microsoft Teams for collaboration.
It empowers them to capitalize on the popularity of Microsoft Teams, by integrating our best-in-class voice solutions with the power of Teams collaboration.

Vonage Positioned as a Leader in the 2023 GartnerⓇ Magic Quadrant™ for Communications Platform as a Service

Retrieved on:

Thursday, September 21, 2023

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).

Key Points:

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
“This is a transformative time for cloud communications and how businesses use this technology,” said Rory Read, Vonage CEO and SVP, Head of Business Area Global Communications Platform for Ericsson.
Vonage CPaaS is part of the Vonage Communications Platform (VCP), which also includes UCaaS, CCaaS and Conversational Commerce applications.
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023

Vonage Positioned as a Leader in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service

Retrieved on:

Wednesday, September 20, 2023

HOLMDEL, N.J., Sept. 20, 2023 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).

Key Points:

HOLMDEL, N.J., Sept. 20, 2023 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
We are thrilled to be recognized as a Leader in the Gartner CPaaS Magic Quadrant for our platform today, and our vision for tomorrow."
Vonage CPaaS is part of the Vonage Communications Platform (VCP), which also includes UCaaS, CCaaS and Conversational Commerce applications.
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023