CX

Globant Reports 2022 Second Quarter Financial Results

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Thursday, August 18, 2022 - 9:15pm

LUXEMBOURG, Aug. 18, 2022 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native technology services company, today announced results for the three and six months ended June 30, 2022.

Key Points: 
  • Second quarter revenues of $429.3 million, up 40.6% year-over-year
    LUXEMBOURG, Aug. 18, 2022 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native technology services company, today announced results for the three and six months ended June 30, 2022.
  • Globant completed the second quarter of 2022 with 25,924 Globers, 24,410 of whom were technology, design and innovation professionals.
  • "We are happy to share with you our solid financial results for the second quarter of 2022.
  • Martn Migoya and Juan Urthiague will discuss the second quarter 2022 results in a video conference call today beginning at 4:30pm ET.

VIPdesk Accelerates Its Multi-Year Growth Spurt and Is Once Again Featured on the 2022 List of America's Fastest-Growing Private Companies - the Inc. 5000

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Thursday, August 18, 2022 - 4:30pm

ALEXANDRIA, Va., Aug. 18, 2022 /PRNewswire-PRWeb/ -- Earlier this week, Inc. revealed that VIPdesk is No. 2,901 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies within the economy's most dynamic segment—its independent businesses. Facebook, Chobani, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

Key Points: 
  • For the 4th time in 5 years VIPdesk appears on the Inc. 5000, with three-year revenue growth of 188% Percent!
  • 2,901 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America.
  • The list represents a one-of-a-kind look at the most successful companies within the economy's most dynamic segmentits independent businesses.
  • Sally Hurley VIPdesk's CEO and Founder says: "It's exciting to make the Inc 5000 list again!

Faye Earns a Spot on the Inc. 5000 List for 9th Consecutive Year

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Thursday, August 18, 2022 - 4:05pm

WOODLAND HILLS, Calif., Aug. 18, 2022 /PRNewswire-PRWeb/ -- Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, announced today that it earned a spot on the Inc. 5000 for the ninth consecutive year. Each year, tens of thousands of organizations apply for a spot on the Inc. 5000 and only a fraction make the list. Less than one percent of all Inc. 5000 applicants have it made the list nine times.

Key Points: 
  • Each year, tens of thousands of organizations apply for a spot on the Inc. 5000 and only a fraction make the list.
  • Less than one percent of all Inc. 5000 applicants have it made the list nine times.
  • The Inc. 5000 Inc. Magazine's annual list of America's Fastest-Growing Private Companies is a key benchmark for entrepreneurial success.
  • "We're honored to have earned a spot on the Inc. 5000 list for the ninth year in a row," said David Faye, CEO of Faye Business Systems Group.

UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments

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Thursday, August 18, 2022 - 2:55pm

AI can and should take on a more prominent role to keep businesses running smoothly and customers happy, said Vasili Triant, Chief Operating Officer at UJET.

Key Points: 
  • AI can and should take on a more prominent role to keep businesses running smoothly and customers happy, said Vasili Triant, Chief Operating Officer at UJET.
  • UJETs AI-modeled Interaction Design for Virtual Agents helps companies identify the most common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution without consuming countless staff hours.
  • With topic and conversation analysis, companies can get a prioritized list of the virtual agents they need to make the biggest difference for CX.
  • With UJET, companies get massive-scale analysis of actual customer data, prioritized ideal use cases for virtual agents, and a detailed ROI and value analysis on those use cases.

Digital Air Strike Selected by Virginia Automobile Dealers Association to Provide Member Dealers with Needed Customer Experience Technology

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Thursday, August 18, 2022 - 3:06pm

Digital Air Strike, the leading consumer engagement and customer experience (CX) technology and services company, has been selected by the Virginia Automobile Dealers Association (VADA) to provide needed Customer Experience technology to its dealer body.

Key Points: 
  • Digital Air Strike, the leading consumer engagement and customer experience (CX) technology and services company, has been selected by the Virginia Automobile Dealers Association (VADA) to provide needed Customer Experience technology to its dealer body.
  • View the full release here: https://www.businesswire.com/news/home/20220818005104/en/
    Scott Pechstein, Digital Air Strike's SVP of Business Development, shakes hands with Don Hall, Virginia Automobile Dealers Association president and CEO.
  • Digital Air Strike, a Scottsdale-based CX technology company, was selected by VADA to provide its member dealers with needed customer experience technology.
  • Digital Air Strike has a long history of partnering with Virginia dealers, including Brown Automotives 16-store dealer group in Virginia and Maryland.

Annex Cloud Announces Partnership With Redpoint Global To Help Brands Elevate Their Entire Digital Marketing Strategy

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Thursday, August 18, 2022 - 2:00pm

ALLEN, Texas, Aug. 18, 2022 /PRNewswire-PRWeb/ -- Annex Cloud, a global, enterprise technical solutions provider of advanced loyalty management solutions and experiential customer retention software, today announced a partnership with Redpoint Global, a market leader in customer engagement and data management solutions. This partnership combines Redpoint Global's rgOne™ solution with Annex Cloud's Loyalty Experience Solution to give companies all the data, insights, tools, and capabilities they need to adapt to evolving consumer expectations in real time and drive growth without discounting.

Key Points: 
  • Today's consumers don't think in terms of channels, they interact with brands in many ways and expect them all to deliver unique one-to-one communications.
  • "To deliver profitable revenue growth, brands need to orchestrate precise messaging across all touchpoints while also operating at the speed of their customers," said John Nash, Chief Marketing and Strategy Officer of Redpoint Global.
  • Integrating unique loyalty data into our unified customer profiles and personalizing experiences across every customer-facing touchpoint elevates a brand's entire digital marketing strategy."
  • Supporting its global enterprise clients, Annex Cloud has offices in the US, Germany, and India.

New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity

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Thursday, August 18, 2022 - 2:00pm

NASHVILLE, Tenn., Aug. 18, 2022 /PRNewswire/ -- The challenges of implementing AI and automation in CX are brought to the fore in a commissioned study published today, conducted by Forrester Consulting on behalf of Simplr. Derived from the insights of more than 160 CX decision makers at global enterprises, Driving Next-Gen Customer Experience Through Chatbot-Agent Collaboration finds that the inability to connect the dots behind the scenes between customer service chatbots, human customer service agents, and data sources required for both to be effective, is resulting in less than optimal experiences for customers across industries.

Key Points: 
  • "Value-based routing represents a huge step forward in the evolution of CX programs which truly move the needle within their companies.
  • The question now becomes: Which CX programs will be the first to overcome the hurdles and implement routing mechanisms which consistently drive down costs and drive up customer satisfaction?"
  • However this study clearly demonstrates that CX leaders are still struggling with the same issues today that they did five, even ten years ago," said Rodriguez.
  • Click here for more information on Driving Next-Gen Customer Experience Through Chatbot-Agent Collaboration and to download a full version of the study.

WSO2 Launches WSO2 Private CIAM Cloud to Deliver Best-in-Class CIAM Support for Both B2B and B2C Demands

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Thursday, August 18, 2022 - 2:00pm

The new WSO2 Private CIAM Cloud , available today, addresses these demands with customer identity and access management (CIAM) functionality that goes beyond B2C to offer the industrys most extensive CIAM support for B2B scenarios.

Key Points: 
  • The new WSO2 Private CIAM Cloud , available today, addresses these demands with customer identity and access management (CIAM) functionality that goes beyond B2C to offer the industrys most extensive CIAM support for B2B scenarios.
  • Both the newest release of WSO2 Identity Server and the new WSO2 Private CIAM Cloud build on the current WSO2 CIAM suite to add significant new features.
  • WSO2 will demonstrate WSO2 Private CIAM Cloud and WSO2 Identity Server 6.0 at the Gartner Identity & Access Management Summit, which runs August 22 24, 2022, at Caesars Palace in Las Vegas, NV.
  • Additionally, WSO2 Private CIAM Cloud goes beyond WSO2 Identity Server 6.0 to provide robust support for B2B business models through the new B2B organization management feature.

Global Healthcare CX (Customer Experience) Market Analysis Report 2022: Digital CX Investments Driven by the Quadruple Aim in Healthcare - ResearchAndMarkets.com

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Thursday, August 18, 2022 - 11:16am

The "Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022" report has been added to ResearchAndMarkets.com's offering.
  • The publisher surveyed decision-makers in the healthcare industry to discover investment plans over the next year.
  • Not surprisingly, the pandemic had a significant impact on customer experience (CX).
  • Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in self-service channels and the cloud.

Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance

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Wednesday, August 17, 2022 - 2:00pm

To make finance human, it is critical to provide embedded banking that is personalized and tailored for each individual, said Ahon Sarkar, general manager of Helix.

Key Points: 
  • To make finance human, it is critical to provide embedded banking that is personalized and tailored for each individual, said Ahon Sarkar, general manager of Helix.
  • We are thrilled to partner with Ubiquity to empower fintech and leading consumer brands to deliver exceptional outsourced customer service experiences.
  • "The Helix platform is exceptional at leveraging data analytics at every level, from frontline fraud detection to front-office administration.
  • We are excited to combine our primary areas of expertise to deliver exceptional customer experiences."