CX

TELUS International Appoints Jose-Luis Garcia as Chief Operating Officer to Lead Global Service Delivery Operations

Retrieved on: 
Thursday, June 1, 2023
Software, Consulting, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, Other Technology, Learning, Education, Telecommunications, Telus International, CX, Multimedia, Science, Artificial intelligence, ESG, Empathy, TELUS, Safety, Sales, AI

TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.

Key Points: 
  • TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.
  • View the full release here: https://www.businesswire.com/news/home/20230601005344/en/
    TELUS International appoints Jose-Luis Garcia as Chief Operating Officer to Lead Global Service Delivery Operations (Photo: Business Wire)
    “On behalf of our more than 75,000 team members around the world, I am very pleased to welcome Jose-Luis to TELUS International at an exciting juncture in our company’s 18-year journey as we further integrate our operations on a global scale in order to best support our clients as they implement digital transformation initiatives, including through the provision of digital CX, generative AI and trust & safety services and solutions,” said Jeff Puritt, President and CEO, TELUS International.
  • TELUS International's dedication to making a positive impact in the regions where it operates also reflects the values I hold dear.
  • Now based in Madrid, Spain, Jose-Luis will lead TELUS International’s global operations in 32 countries across North America, Central America, Europe, Africa and Asia-Pacific.

Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud

Retrieved on: 
Thursday, June 1, 2023
Marketing, Communications, Security, Technology, Software, Other Communications, Internet, Partnership, CX, Fraud, EX, Research, CINT, Online shopping

All Forsta customers using Cint will receive access to this secure environment, where ghost completes (also known as link jumpers) are expected to be effectively eliminated, by the end of June.

Key Points: 
  • All Forsta customers using Cint will receive access to this secure environment, where ghost completes (also known as link jumpers) are expected to be effectively eliminated, by the end of June.
  • This collaboration with Cint will eradicate a costly challenge and raise the standard for data quality in market research as a whole.
  • This technology helps us reduce fraud and increase security,” said Oscar Carlsson, Chief Innovation Officer at Cint.
  • “For the last 25 years, Forsta has supported insights professionals with best-in-class technology to collect and report market research data.

Customer Management Practice Sponsors Customer Analytics Summit

Retrieved on: 
Thursday, June 1, 2023
Customer analytics, CAS, IHeartMedia, CMP, Partnership, Data Science Institute, CX, Data, Video game

NEW YORK, June 1, 2023 /PRNewswire/ -- Customer Management Practice (CMP) proudly announces its sponsorship partnership with the Customer Analytics Summit , taking place September 10-12, 2023, in New York City.

Key Points: 
  • NEW YORK, June 1, 2023 /PRNewswire/ -- Customer Management Practice (CMP) proudly announces its sponsorship partnership with the Customer Analytics Summit , taking place September 10-12, 2023, in New York City.
  • The summit serves as one of the most anticipated data & customer insights events of the year and hosts the most successful leaders in data & customer experience (CX).
  • The Customer Analytics Summit provides attendees with the tools to improve their CX skills through interactive workshops, data & customer insights, peer-to-peer learning, and more.
  • To register for the event, please follow the link: Customer Analytics Summit .

adam&eveNYC and DDB NY Merge and Form New Creative Powerhouse

Retrieved on: 
Wednesday, May 31, 2023
International, NBA2K, Heart, Kraft Foods, DDB Worldwide, CALM, Chief creative officer, DDB, McDonald's, JetBlue, CX, Samsung, Febreze, Crocs, International Agency for Research on Cancer, Macdonald, PepsiCo, CCO, Delta, Downy, Creativity, Goldman Sachs, Atlanta, Procter & Gamble, Partner, Defence Bills Agency, String interpolation, Welch's, Growth, Coca-Cola, Netflix, PlayStation, Tourism, Bose, Walgreens, Publicis, Pringles, Atlantic Ocean

NEW YORK, May 31, 2023 /PRNewswire/ -- DDB Worldwide has announced that its DDB New York office will merge with adam&eveNYC to form a dynamic new offering in North America that embodies the heart of a startup and the capabilities of a world-class full-service creative agency. The merged entity will be called adam&eveDDB marking a new era for DDB's offering in the Big Apple. 

Key Points: 
  • NEW YORK, May 31, 2023 /PRNewswire/ -- DDB Worldwide has announced that its DDB New York office will merge with adam&eveNYC to form a dynamic new offering in North America that embodies the heart of a startup and the capabilities of a world-class full-service creative agency.
  • While at Digitas, Winterton has been leading a team of 600 across clients including Crocs, Delta, Goldman Sachs and many others.
  • Winterton has led accounts and built incredible teams for the likes of Proctor & Gamble, Kraft, and McDonald's, winning numerous creative and effectiveness awards.
  • As a full-service creative agency, the newly formed adam&eveDDB shop will consist of disciplines across brand and communications strategy, creative, integrated production, design, CX, and experiential.

Jitterbit Survey Reveals Automation Enhances Customer Experience, Offers Key Competitive Advantage for Organizations

Retrieved on: 
Wednesday, May 31, 2023
Organization, CX, B2G, Customer experience, Marketing, Martech, Automation, Sales, Online shopping

The data reveals that CX is becoming one of the most critical differentiators for organizations in today’s hyper competitive marketplace.

Key Points: 
  • The data reveals that CX is becoming one of the most critical differentiators for organizations in today’s hyper competitive marketplace.
  • According to survey respondents, customer experience ranked second, just after IT, in terms of having the most automated business processes.
  • Application proliferation, IT resource constraints and manual integration are key challenges organizations face in delivering a seamless customer experience.
  • To gain insights from the complete survey findings, download the survey results on the Jitterbit website .

ibex Awarded 2023 CRM Excellence Award

Retrieved on: 
Wednesday, May 31, 2023
BPO, 2.0, CX, Statistics, TMC, Culture, CRM, Sales

WASHINGTON, May 31, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named Wave X as a recipient of a 2023 CRM Excellence Award, presented by CUSTOMER magazine.

Key Points: 
  • WASHINGTON, May 31, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named Wave X as a recipient of a 2023 CRM Excellence Award, presented by CUSTOMER magazine.
  • Wave X is ibex’s revolutionary BPO 2.0 technology platform designed to improve customer interactions, customer insights, contact center performance and client outcomes.
  • “This is another exciting validation that our Wave X technology platform designed for digital-first, omnichannel customer experience is leading the way in the CX industry,” said ibex Chief Information Officer Jim Ferrato.
  • “The CRM Excellence Award honors ibex for being a true CRM partner to its customers and clients,” said Rich Tehrani , TMC’s CEO and Group Editor-in-Chief.

Customers Give Verint Top Scores in Multiple Categories for Workforce Management

Retrieved on: 
Wednesday, May 31, 2023
Professional Services, Data Management, Technology, Human Resources, Software, Artificial Intelligence, Forecasting, WFM, Workforce, Verint Systems, CX, Intelligence, Human, Machine learning, Strategic planning, Automation, Retail

Verint received the top score or tied for the top score in seven vendor satisfaction categories including overall vendor satisfaction, product and implementation satisfaction, and product innovation.

Key Points: 
  • Verint received the top score or tied for the top score in seven vendor satisfaction categories including overall vendor satisfaction, product and implementation satisfaction, and product innovation.
  • In six suite module categories, Verint received top scores or tied including omnichannel scheduling and forecasting, agent self-service, and long-term strategic planning.
  • “Artificial intelligence continues to make a huge contribution to WFM solutions, particularly when it’s combined with automation.
  • “These capabilities showcase how AI can augment the human workforce, enable people and bots to work together, elevate customer experience, and maximize the impact on CX automation.”

TDCX AI to Drive Innovation in Customer Experience

Retrieved on: 
Tuesday, May 30, 2023
Software, Technology, Artificial Intelligence, Human, Habit, Marketing, Synthetic media, CX, Intelligence, Privacy, Machine learning, Artificial intelligence, Empathy, SVP, NYSE, Automation, Sales, Customer service, AI

TDCX, (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI.

Key Points: 
  • TDCX, (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI.
  • These efforts will help us design the next iteration of digitally enabled customer interactions.”
    TDCX AI, led by Mr. Ben Sun, SVP, TDCX, brings together TDCX’s expertise in leveraging AI in CX applications.
  • Mr. Sun brings more than 20 years of experience in AI strategy, CX digital transformation, corporate venture building, innovation, and CX organization design.
  • One area of focus for TDCX AI is the leveraging of generative AI to deliver hyper-personalized CX.

Hero Digital Expands Leadership Team with Chris Kostakis as New Chief Technology Officer

Retrieved on: 
Wednesday, May 31, 2023
Partnership, Oakley, M&M's, Marketing, MLM, Sherwin-Williams, CX, Cornerstone, Organization, Wunderman Thompson, Cargill, Honda, Commerce, Architecture, Coca-Cola, Retail, Management, Sales, Kostakis, Specialization, Belk

NEW YORK, May 31, 2023 /PRNewswire/ -- Hero Digital, a leading independent digital customer experience company, has appointed industry veteran Chris Kostakis as Chief Technology Officer to lead the company's future technology vision and capabilities. 

Key Points: 
  • NEW YORK, May 31, 2023 /PRNewswire/ -- Hero Digital , a leading independent digital customer experience company, has appointed industry veteran Chris Kostakis as Chief Technology Officer to lead the company's future technology vision and capabilities.
  • With two decades of experience in the digital customer experience and commerce technology space, Kostakis is a proven leader in leveraging technology-driven strategies and capabilities for high-growth businesses through digital experience, commerce, and marketing transformation.
  • As the chief technology officer, Kostakis will oversee Hero Digital's technology capabilities and solutions that include capability and talent development; creation of value-add technology assets; strategic partnership roadmap; and the company's global technology delivery operations.
  • "I am thrilled to join Hero Digital's team of digital customer experience leaders and problem solvers, and to be part of a company that is pushing boundaries when it comes to digital experience and commerce solutions," said Kostakis.

Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors

Retrieved on: 
Wednesday, May 31, 2023
Guild, Education, Population health, Friends, Twilio, Georgia State University, CX, Clemson University, CFO, National Consumers League, Growth, Prince Harry, Duke of Sussex, News, Management, Legion, League

She currently serves on the board of directors for Guild, Legion, Jobcase, Helios Consulting, and as an advisor for BetterUp.

Key Points: 
  • She currently serves on the board of directors for Guild, Legion, Jobcase, Helios Consulting, and as an advisor for BetterUp.
  • Previously, Leighanne was executive vice president of corporate strategy at Workday and co-head of Workday Ventures.
  • "I am pleased to officially welcome Mike and Leighanne to our board," said Michael Serbinis, founder and CEO of League.
  • "Now more than ever healthcare organizations need rapid digitally enabled CX adoption and League is the ultimate accelerator.