CX

AUSTRIACARD HOLDINGS Appoints Dr. Mohamed Chemloul as Group Chief Technology Officer

Retrieved on: 
Wednesday, April 10, 2024
NXP Semiconductors, Philips Consumer Lifestyle, Internet of things, Knowledge, Electronics, Research, CX, Semiconductor, Architecture, E-government

Vienna, 4th April 2024 – AUSTRIACARD HOLDINGS AG (ACAG) announced Dr. Mohamed Chemloul has joined the company as Group Chief Technology Officer beginning of March.

Key Points: 
  • Vienna, 4th April 2024 – AUSTRIACARD HOLDINGS AG (ACAG) announced Dr. Mohamed Chemloul has joined the company as Group Chief Technology Officer beginning of March.
  • In his position as new Group Chief Technology Officer (CTO), Dr. Chemloul is responsible for all technology solutions of the Group, including the development and implementation of technology strategies that align with the overall business objectives in close collaboration with the commercial teams.
  • Dr. Chemloul is an executive leader with expertise in the high-tech industry, specializing in consumer electronics and semiconductors.
  • Our Group CEO, Manolis Kontos said: "We warmly welcome Dr. Mohamed Chemloul, who joins our management team to take over the very important part of our Group's technological innovation.

CCS Launches CX Navigator: Revolutionizing Customer Experience with Cutting-Edge AI

Retrieved on: 
Monday, April 8, 2024
City centre, Communication, Chatbot, Quality control, CX, AI, CCS, LLM, Service, Architecture, Customer service

In strengthening its presence within the United States, Call Center Studio is committed to fostering robust relationships and delivering innovative, AI-driven customer experience solutions tailored for the dynamic US market.

Key Points: 
  • Cenk Soyak, CEO of CCS, stated: "We are thrilled to announce CX Navigator, and continue our vision of innovation with a purpose that helps our customers not only drive but revolutionize customer experience.
  • - CX Navigator comprises several modules leveraging the latest LLM and related AI tools: Voicebot and Chatbot creation, modification and continuous enhancement.
  • ● Generative AI Template messaging: our chat product has been enhanced with AI that learns from your customer representatives' conversations!
  • This feature, designed to provide quick responses, effective communication, and improve customer satisfaction, takes the chat experience to the next level.

ibex Appoints Amanda Gunter Vice President of Business Development

Retrieved on: 
Tuesday, March 26, 2024
Organization, BPO, LIU Post, Aspect, Business development, CX, MBA, Dowling College, Region, FINRA, Genesys

WASHINGTON, March 26, 2024 (GLOBE NEWSWIRE) -- ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development.

Key Points: 
  • WASHINGTON, March 26, 2024 (GLOBE NEWSWIRE) -- ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development.
  • In her role, Gunter will be responsible for growing new business for ibex and report to John Thompson, Head of Sales at ibex.
  • Amanda’s success in building relationships coupled with her outstanding leadership skills will help us continue to drive ibex’s growth across all verticals.”
    Before joining ibex, Gunter was at Cyara, where she served as the Regional Vice President of Sales.
  • Gunter holds an MBA from Dowling College and a bachelor’s degree in business management from CW Post College of Long Island University.

ResultsCX Named ‘Major Player’ in NelsonHall’s NEAT Vendor Evaluation for CX Services Transformation

Retrieved on: 
Tuesday, April 9, 2024
Technology, Human Resources, Consulting, Professional Services, Business, Software, Training, Education, Artificial Intelligence, Other Professional Services, Element, Automation, Customer experience, Growth, CXM, Health, Partnership, Social media, Acquisition, AI, CX, Overalls, Workforce, BFSI, Sales

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was named a ‘Major Player’ in the Overall market segment of analyst/advisory firm NelsonHall ’s NEAT vendor evaluation for CX Services Transformation .

Key Points: 
  • ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was named a ‘Major Player’ in the Overall market segment of analyst/advisory firm NelsonHall ’s NEAT vendor evaluation for CX Services Transformation .
  • This recognition underlines ResultsCX’s ability to provide clients with immediate benefits and meet their future customer experience needs as well.
  • The evaluation highlights ResultsCX’s domain expertise and its strong presence in the U.S. healthcare payer market.
  • “This report recognizes the power of AI automation in optimizing CX and acknowledges the positive, cost-effective impact of rightshoring destinations,” said Rajesh Subramaniam, CEO of ResultsCX.

P1FCU Leverages InMoment’s Cutting-Edge Advanced AI to Elevate Credit Union Member Experiences

Retrieved on: 
Tuesday, April 9, 2024
Professional Services, Technology, Finance, Software, Artificial Intelligence, Banking, ROI, Culture, NLP, CX, AI, Empowerment, Human voice, Credit union, Online shopping

1 Financial Credit Union (P1FCU) to implement a progressive credit union AI-based technology to elevate experiences across all facets of the business to foster member loyalty and satisfaction.

Key Points: 
  • 1 Financial Credit Union (P1FCU) to implement a progressive credit union AI-based technology to elevate experiences across all facets of the business to foster member loyalty and satisfaction.
  • Utilizing InMoment’s XI Platform, P1FCU can now pinpoint friction points across the member journey with a sophisticated solution that uses proprietary natural language processing (NLP) and AI technology .
  • As a result, P1FCU can provide more personalized experiences tailored to member preferences.
  • “P1FCU is committed to delivering experiences rooted in empowerment by linking arms with our members and communities as a trusted, lifelong financial partner,” expressed Vanessa Broemeling, VP, Member Experience, P1FCU.

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
Tuesday, April 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

Cognigy Takes the Guesswork Out of Adopting AI to Create Next-Level eCommerce and Retail Customer Experiences

Retrieved on: 
Tuesday, April 9, 2024
Online Retail, Retail, Technology, Other Technology, Software, Artificial Intelligence, E-commerce, Knowledge, AI, CX, Marketing, Language, Multimedia, Generative, Human, Sales

Cognigy’s infographic “AI Empowers Tech-Savvy Retailers to Deliver Next-Level CX” explores how retail adoption for AI customer engagement is soaring.

Key Points: 
  • Cognigy’s infographic “AI Empowers Tech-Savvy Retailers to Deliver Next-Level CX” explores how retail adoption for AI customer engagement is soaring.
  • With its new eBook, Cognigy explores how AI can transform the customer experience, increase revenue, make agents more efficient and improve customer ratings.
  • Titled, “AI Agents for eCommerce and Retail,” the new guide from Cognigy arms retailers with practical advice for deploying an AI workforce to transform their business and overall customer experience.
  • "AI Agents and AI Copilots bridge the gap between legacy challenges and modern customer expectations," noted Alan Ranger, Vice President of Marketing at Cognigy.

CSI Customer Conference Returns With Keynote Speaker Tim Tebow

Retrieved on: 
Tuesday, April 9, 2024
Technology, Finance, Consulting, Banking, Professional Services, Other Philanthropy, Philanthropy, Other Technology, Software, Fund Raising, Internet, Fintech, Data Management, Security, Stifel, Speech, CSI, Intelligence, Tim Tebow, Perseverance, Education, Federal, Hawthorn, University, News, CX, Community service, Party, Housing, Heart, Federal Reserve, CMO, Friends

CSI , a leading provider of end-to-end financial software and technology, will hold its 2024 customer conference, titled CX24: Authentic Roots, Ambitious Pursuits, from April 14 to April 17 in San Antonio.

Key Points: 
  • CSI , a leading provider of end-to-end financial software and technology, will hold its 2024 customer conference, titled CX24: Authentic Roots, Ambitious Pursuits, from April 14 to April 17 in San Antonio.
  • David Culbertson, CSI’s president and CEO, will open the conference with his keynote speech, featuring the latest news from CSI, his vision for the company’s future and insight into today’s community banking industry.
  • “The integrity and authenticity of customer relationships are the heart of community banking—and the key to creating lifelong account holders.
  • For more information on the customer-only conference, including a list of breakout sessions, visit the CX24 website .

Cyara Named 2024 SIIA CODiE Award Finalist in Best DevOps Tool Category

Retrieved on: 
Monday, April 8, 2024
Communications, Technology, Software, Networks, Other Communications, Artificial Intelligence, Internet, EST, Organization, Education, Customer experience, Best, Educational technology, SIIA, NLP, CX, Marketing

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category.

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category.
  • Cyara Botium was selected as a finalist across dozens of Business Technology and Education Technology categories, among hundreds of nominations.
  • "The 2024 CODiE Award Finalists are a showcase of those products and individuals who have been identified by industry experts as being at the forefront of innovation,” said the SIIA CODiE awards organizers.
  • “We’re honored that Cyara Botium has been recognized by industry experts and peers as a finalist in the SIIA CODiE Awards,” said Janet Vito, SVP Marketing, Cyara.

Zingtree Empowers B2C Companies to Handle 160 Million+ Customer Interactions with AI-Driven Automation

Retrieved on: 
Tuesday, April 9, 2024
Automation, Growth, Allianz, Customer experience, Knowledge, AI, CX, B2C, Senior, Sales

NEW YORK, April 9, 2024 /PRNewswire/ -- Zingtree, a leading AI-enabled customer experience (CX) automation platform, reached significant milestones in its journey to empower enterprises with the tools to leverage AI for CX automation. With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.

Key Points: 
  • With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.
  • Zingtree's CX Automation platform tackles this challenge by unifying all back-end systems, data, and knowledge into a no-code environment to power context, decisions, policies, and automation for customer experience.
  • "As we continue to scale, Zingtree is poised to revolutionize the way businesses leverage AI to deliver exceptional customer experiences."
  • With Zingtree's CX Automation platform, enterprises have the potential to automate up to 95% of interactions, driving efficiency and improving customer satisfaction.