CX

TELUS International’s Digital First Responders Contribute To Making the Internet Safer for All

Retrieved on: 
Friday, January 14, 2022 - 10:57pm

We are so pleased to welcome Dr. Rattrie to our dedicated and globally diverse Wellness Team, said Jeff Puritt, president and CEO, TELUS International.

Key Points: 
  • We are so pleased to welcome Dr. Rattrie to our dedicated and globally diverse Wellness Team, said Jeff Puritt, president and CEO, TELUS International.
  • Content moderators and the companies that perform this important and valuable work play a critical role in ensuring safer digital spaces and more reliable online experiences in todays age.
  • This is why content moderators, whom we respectfully refer to as digital first responders are at the core of what we do.
  • TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.

ibex Employees Raise More Than $100,000 to Support Victims of Super Typhoon Odette

Retrieved on: 
Thursday, January 13, 2022 - 9:15pm

WASHINGTON, Jan. 13, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that its employees have come together to raise more than $100,000 in support of storm victims affected by Super Typhoon Odette.

Key Points: 
  • WASHINGTON, Jan. 13, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that its employees have come together to raise more than $100,000 in support of storm victims affected by Super Typhoon Odette.
  • These funds will go to ibex team members in Bohol, Philippines who bore the brunt of Odette, suffering catastrophic losses to their homes and personal belongings.
  • There are times when as the leader of a great company you are just so proud of your employees, said Bob Dechant, Chief Executive Officer of ibex.
  • Our Ibex family has raised over $100,000 to support the impacted people of Bohol, PH from Typhoon Odette.

Carahsoft to Host Adobe Digital Government Technology Seminar Series

Retrieved on: 
Thursday, January 13, 2022 - 6:00pm

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, is proud to host the Adobe Digital Government Technology Seminar (ADGTS) Series .

Key Points: 
  • Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, is proud to host the Adobe Digital Government Technology Seminar (ADGTS) Series .
  • ADGTS will consist of five seminar sessions that highlight how integrated technologies establish successful digital government and customer experience (CX) projects.
  • Register at the 2022 Adobe Digital Government Technology Seminar Series website.
  • Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets.

Faye is Awarded a Place on Bob Scott's VAR Stars List for 2021

Retrieved on: 
Thursday, January 13, 2022 - 4:05pm

Members of the VAR Stars were selected based on the principle of quality, not revenue.

Key Points: 
  • Members of the VAR Stars were selected based on the principle of quality, not revenue.
  • "Each year, 100 VAR Stars are picked from the best organizations that market financial software.
  • It is always an honor to recognize those who contribute to the development of our business," Bob Scott said.
  • "We're very proud to be selected as a member of the VAR Stars for 2021," said David Faye, CEO of Faye.

Evoke Attracts Leading Global Innovation, Strategy and Creative Talent to Strengthen Executive Leadership in Their Mission to Make Health More Human™

Retrieved on: 
Thursday, January 13, 2022 - 3:52pm

NEW YORK, Jan. 13, 2022 /PRNewswire/ -- Today, leading global health and wellness agency, Evoke , announced three key leadership hires to its executive team.

Key Points: 
  • NEW YORK, Jan. 13, 2022 /PRNewswire/ -- Today, leading global health and wellness agency, Evoke , announced three key leadership hires to its executive team.
  • Will Reese joins the agency as Evoke's Chief Innovation Officer operating on a global scale and supporting all Evoke agency brands.
  • Additionally, Evoke North America has added Rachel McCready as Chief Creative Officer and Alexis Penty as Chief Strategy Officer.
  • "I am thrilled to welcome Will, Rachel and Alexis to Evoke and our leadership teams," said Reid Connolly, CEO and Founder of Evoke.

Alorica Named on Two of Comparably’s Coveted 2021 Lists: Best Companies for Diversity and Best Companies for Women

Retrieved on: 
Thursday, January 13, 2022 - 2:00pm

Alorica Inc. , a trusted global leader in digital customer experience (CX) solutions , has recently been recognized on Comparablys top 100 large companies for 2021 for both Best Companies for Diversity and Best Companies for Women.

Key Points: 
  • Alorica Inc. , a trusted global leader in digital customer experience (CX) solutions , has recently been recognized on Comparablys top 100 large companies for 2021 for both Best Companies for Diversity and Best Companies for Women.
  • The two recognitions underscore Aloricas DEI efforts through its global programs TIDE (Together for Inclusivity, Diversity & Equity) and Womens Initiative.
  • Were excited to see Alorica recognized on two of our leading lists for Best Companies for Diversity and Best Companies for Women, said Comparably CEO Jason Nazar.
  • For more information on Comparablys studies and annual Best Places to Work & Best Brands Awards, visit www.comparably.com/news .

NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana Research

Retrieved on: 
Thursday, January 13, 2022 - 11:51am

NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research.
  • NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report.
  • "Our analysis of agent management tools found that many vendors are focusing on helping organizations cope with the lasting disruption from the pandemic, continued Keith Dawson.
  • These categories were mapped across the product experience and customer experience axes, classifying NICE as the overall leader in Ventana Researchs Value Index for Agent Management report.

Prove Ranked as Identity Verification Leader by G2 Users

Retrieved on: 
Wednesday, January 12, 2022 - 1:55pm

Prove Identity, Inc. (Prove), the leader in digital identity, today announced G2.com, Inc. users have ranked the company as a top leader in Identity Verification Software for G2.com's Winter 2021 Report .

Key Points: 
  • Prove Identity, Inc. (Prove), the leader in digital identity, today announced G2.com, Inc. users have ranked the company as a top leader in Identity Verification Software for G2.com's Winter 2021 Report .
  • Rankings on G2 reports are based on data provided to us by real users, said Michael Fauscette, Chief Research Officer, G2.
  • Examples of what G2 users have to say about Prove include:
    Prove Pre-Fill is API-based so implementation was fast and fairly simple.
  • Prove Identity, Inc. (Prove), formerly Payfone, Inc., is the modern way for businesses to enable their customers to prove their identities with just a phone.

Customers Rank Cloud Contact Center Provider UJET #1 in User Satisfaction for the 7th Consecutive Quarter

Retrieved on: 
Wednesday, January 12, 2022 - 1:00pm

UJET, Inc. , the worlds first and only CCaaS 3.0 cloud contact center provider, announced today that it has been named the leader in G2s 2022 Winter Grid Report for User Satisfaction in Contact Center Operations Software for the seventh consecutive quarter with a score of 98 out of 100.

Key Points: 
  • UJET, Inc. , the worlds first and only CCaaS 3.0 cloud contact center provider, announced today that it has been named the leader in G2s 2022 Winter Grid Report for User Satisfaction in Contact Center Operations Software for the seventh consecutive quarter with a score of 98 out of 100.
  • Best usability including easiest setup and user adoption for both enterprise and mid-market customers, including #1 in users most likely to recommend UJET in the enterprise segment.
  • We provide our customers with top-notch service and cutting-edge technology that outperforms legacy contact center systems, said Vasili Triant, Chief Operating Officer of ujet.cx.
  • To learn more about UJETs G2 rankings, visit https://www.g2.com/products/ujet/reviews
    UJET is the worlds first and only cloud contact center platform for smartphone era CX.

Camden National Corporation to Announce Quarter and Year Ended December 31, 2021 Financial Results on January 25, 2022

Retrieved on: 
Tuesday, January 11, 2022 - 9:15pm

Camden National Corporation (NASDAQ:CAC) is the largest publicly traded bank holding company in Northern New England with $5.5 billion in assets and approximately 600 employees.

Key Points: 
  • Camden National Corporation (NASDAQ:CAC) is the largest publicly traded bank holding company in Northern New England with $5.5 billion in assets and approximately 600 employees.
  • Camden National Bank, its subsidiary, is a full-service community bank founded in 1875 in Camden, Maine.
  • For the past three years, Camden National Bank was named a Customer Experience (CX) Leader by leading independent research firm, Greenwich Associates.
  • Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management.