Customer experience

Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience

Wednesday, August 12, 2020 - 2:00pm

TORONTO, Aug. 12, 2020 /PRNewswire-PRWeb/ --Ada, the market leader in Automated Customer Experience (ACX), today announced deeper integrations with Salesforce to help organizations benefit from an automation-first digital strategy that makes it easy to create personalized customer experiences at scale.

Key Points: 
  • TORONTO, Aug. 12, 2020 /PRNewswire-PRWeb/ --Ada, the market leader in Automated Customer Experience (ACX), today announced deeper integrations with Salesforce to help organizations benefit from an automation-first digital strategy that makes it easy to create personalized customer experiences at scale.
  • With Ada's AI-powered, personalized chatbot platform, businesses can automate more than 80% of customer inquiries and boost live agent productivity, improving the overall customer support experience while saving millions in support costs.
  • By contrast, with Ada, businesses can deliver exponentially more meaningful customer interactions at scale, without incurring the skyrocketing costs of growing headcount and software licenses," said Ada co-founder and CEO Mike Murchison.
  • "Innovative, market-leading companies like Zoom, Aeropost, and Air Asia use Ada alongside Salesforce to deliver a meaningful, scalable automation-first customer experience."

Amperity's CDP to Fuel Customer Personalization Capabilities for Kroger

Wednesday, August 12, 2020 - 2:00pm

SEATTLE, Aug. 12, 2020 /PRNewswire/ -- Amperity , the leading enterprise customer data platform, today announced that The Kroger Co has selected Amperity as its Customer Data Platform (CDP).

Key Points: 
  • SEATTLE, Aug. 12, 2020 /PRNewswire/ -- Amperity , the leading enterprise customer data platform, today announced that The Kroger Co has selected Amperity as its Customer Data Platform (CDP).
  • These holistic profiles will support Kroger on its mission to serve its customers by enhancing personalization and providing more sophisticated analytics and targeting for its enterprise partners.
  • The economics of better data have also proven conclusive: personalization and better experiences drive significant increases in revenue and customer lifetime value.
  • This multi-patented unified view improves marketing performance, fuels accurate customer insights, and enables world-class customer experiences.

MasonHub Introduces Returnly Integration, Enabling Full Automation of Online Returns Lifecycle

Wednesday, August 12, 2020 - 1:31pm

"Our integration merges Returnly's user-friendly experience with our powerful back-end operations platform to create an incredibly seamless returns experience for online retailers.

Key Points: 
  • "Our integration merges Returnly's user-friendly experience with our powerful back-end operations platform to create an incredibly seamless returns experience for online retailers.
  • Bringing MasonHub and Returnly together empowers retailers to grow with the peace of mind that their returns process is now as accurate and automated as their inventory management," said MasonHub Founder and CEO Donny Salazar.
  • "In high-touch luxury retail, it's critical to ensure our customers have a seamless returns experience to keep them coming back.
  • Returnly has also developed a turn-key solution around financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.

TEKBRANDS ANNOUNCES NEW CEO

Wednesday, August 12, 2020 - 1:46pm

She has also served as a member of the TekBrands Board of Advisors for the last 7 years.

Key Points: 
  • She has also served as a member of the TekBrands Board of Advisors for the last 7 years.
  • "For years, TekBrands has been investing in product, technology and the customer experience to drive the growth we are enjoying today.
  • TekBrands is female-owned and 4 of the 5 members of the executive team are strong female leaders.
  • Headquartered in Omaha, Neb., TekBrands is home to a series of multi-channel marketers providing premier solutions across a multitude of industries.

Aceyus Completes Redesign, Rebrand with Launch of New Website

Wednesday, August 12, 2020 - 1:05pm

The Aceyus platform has been repositioned as a broader, integrated approach to unify complex reporting while producing easy to consume dashboards that can be customized at all levels.

Key Points: 
  • The Aceyus platform has been repositioned as a broader, integrated approach to unify complex reporting while producing easy to consume dashboards that can be customized at all levels.
  • Aceyus' end-to-end solution (fast and easy-to-use) captures and analyzes Contact Center, Workforce Management, and QA System data to understand more of the customer experience.
  • "We know contact center data inside and out, and how to use it to best meet business objectives," said Mike Ary, president at Aceyus.
  • "The Aceyus rebrand exemplifies this adaptability and the solutions that deliver real-time actionable reporting to help our customers' teams do their job better at every level."

Kitchen Cabinets Satisfaction at All-Time High, J.D. Power Finds

Wednesday, August 12, 2020 - 1:00pm

Kitchen Cabinets Satisfaction Study,SM released today.

Key Points: 
  • Kitchen Cabinets Satisfaction Study,SM released today.
  • Kitchen Cabinets Satisfaction Study (Graphic: Business Wire)
    The factor with the highest satisfaction is order and delivery, which means retailers and manufacturers are doing well throughout the critical customer touch points, said Christina Cooley, director of the @home practice at J.D.
  • Power.
  • Kitchen Cabinets Satisfaction Study is based on responses from 1,478 customers who purchased cabinets within the previous 12 months.

Front debuts vision to transform work into impact through customer communication

Tuesday, August 11, 2020 - 8:00pm

SAN FRANCISCO, Aug. 11, 2020 /PRNewswire/ -- Front , the leading Customer Communication Platform , has introduced a bold vision for the future of work in which people throughout organizations will be empowered to make an impact with radically transparent access to customer communication.

Key Points: 
  • SAN FRANCISCO, Aug. 11, 2020 /PRNewswire/ -- Front , the leading Customer Communication Platform , has introduced a bold vision for the future of work in which people throughout organizations will be empowered to make an impact with radically transparent access to customer communication.
  • Full read/write access to any customer communication: Point solutions have forced individual teams into invisible cloud silos that create fragmented customer experiences.
  • Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life.
  • More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact.

Insights on the Customer Experience Management Global Market to 2025 - Featuring Adobe Systems, Oracle & SAP Among Others

Tuesday, August 11, 2020 - 7:30pm

The Global Customer Experience Management Market is driven by the growing need to enhance customer experience and improve the customer satisfaction levels.

Key Points: 
  • The Global Customer Experience Management Market is driven by the growing need to enhance customer experience and improve the customer satisfaction levels.
  • To estimate and forecast the market size of the Global Customer Experience Management Market from 2019 to 2025 and growth rate until 2025.
  • To identify and analyze the profile of leading players operating in the Global Customer Experience Management Market.
  • To identify key sustainable strategies adopted by market players in the Global Customer Experience Management Market.

BlueRush Announces Multi-Year IndiVideo US$1.17 Million Contract with Major U.S. Financial Services Company

Tuesday, August 11, 2020 - 5:36pm

"This is a significant win for BlueRush and IndiVideo, and a great way to start the 2021 fiscal year," saidSteve Taylor, CEO of BlueRush.

Key Points: 
  • "This is a significant win for BlueRush and IndiVideo, and a great way to start the 2021 fiscal year," saidSteve Taylor, CEO of BlueRush.
  • Recurring revenue, including the minimum subscription and consumption elements, is US$274,510 in year one, US$329,515 in year two and US$421,000 in year three.
  • There is an additional annual services retainer of US$50,000 for advisory services BlueRush will provide to the customer.
  • IndiVideo enables BlueRush clients to capture knowledge and data from their customers' video interaction, creating new and compelling data driven customer insights.

The Top Employee Advocacy Software Vendors According to the FeaturedCustomers Summer 2020 Customer Success Report Rankings

Tuesday, August 11, 2020 - 5:00pm

SUNRISE, Fla., Aug. 11, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Summer 2020 Employee Advocacy Software Customer Success Report to give prospects better insight on which Employee Advocacy Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., Aug. 11, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Summer 2020 Employee Advocacy Software Customer Success Report to give prospects better insight on which Employee Advocacy Software would work best for their business according to real customer references.
  • The highest rated vendors according to the Summer 2020 Employee Advocacy Software Customer Success Report are:
    Market Leaders PostBeyond, Dynamic Signal, LumApps, and Oktopost were given the highest "Market Leader" award.
  • About the Employee Advocacy Software Customer Success Report:
    The customer success report is based on over 500 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomers' Employee Advocacy Software category, 13 vendors met the minimum requirements needed to be considered for the customer success report.