Customer experience

Quebecor Inc. announces election of directors

Thursday, May 13, 2021 - 8:47pm

b"Quebecor, a Canadian leader in telecommunications, entertainment, news media and culture, is one of the best-performing integrated communications companies in the industry.

Key Points: 
  • b"Quebecor, a Canadian leader in telecommunications, entertainment, news media and culture, is one of the best-performing integrated communications companies in the industry.
  • Driven by their determination to deliver the best possible customer experience, all of Quebecor's subsidiaries and brands are differentiated by their high-quality, multiplatform, convergent products and services.\nQuebecor (TSX: QBR.A, QBR.B) is headquartered in Qubec and employs more than 10,000 people in Canada.\nA family business founded in 1950, Quebecor is strongly committed to the community.
  • Every year, it actively supports more than 400 organizations in the vital fields of culture, health, education, the environment, and entrepreneurship.\n"

51% of Marketing Teams Are Agile -- According to the 4th Annual State of Agile Marketing Report from AgileSherpas and Forrester Research

Thursday, May 13, 2021 - 4:18pm

We guide marketing departments toward high performance by translating successful Agile practices to work inside the marketing profession.

Key Points: 
  • We guide marketing departments toward high performance by translating successful Agile practices to work inside the marketing profession.
  • Learn more at AgileSherpas.com.\nForrester is one of the most influential research and advisory firms in the world.
  • We help leaders across technology, marketing, customer experience, product, and sales functions use customer obsession to accelerate growth.
  • To learn more, visit Forrester.com.\nView original content to download multimedia: http://www.prnewswire.com/news-releases/51-of-marketing-teams-are-agile-...\n'

TechSee Taps Chief Digital Officer from Switzerland's Largest Telecom for Board Seat

Thursday, May 13, 2021 - 2:00pm

Reinhard, currently the Chief Digital and Customer Officer at UPC, Switzerland\'s largest cable provider,will bring his extensive expertise in digital transformation to TechSee as it continues to bring the most advanced computer vision artificial intelligence to market.\nTechSee has grown exponentially since its founding in 2015 by rapidly reducing customer friction points for enterprises by improving the customer experience (CX).

Key Points: 
  • Reinhard, currently the Chief Digital and Customer Officer at UPC, Switzerland\'s largest cable provider,will bring his extensive expertise in digital transformation to TechSee as it continues to bring the most advanced computer vision artificial intelligence to market.\nTechSee has grown exponentially since its founding in 2015 by rapidly reducing customer friction points for enterprises by improving the customer experience (CX).
  • The solution has proven to be effective across numerous industries as it enables customers and technicians to resolve technical issues by themselves in real time.
  • It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.
  • TechSee is led by industry veterans with years of experience in mobile technologies, articial intelligence and big data.

Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos

Thursday, May 13, 2021 - 2:00pm

b'Talkdesk\xc2\xae, Inc. , the global customer experience leader for customer-obsessed companies, today launched Talkdesk Flexible Shopping \xe2\x80\x93 an end-to-end customer experience solution designed to help retailers and brands ready their contact centers to support post-pandemic shopper expectations.\nTalkdesk Flexible Shopping equips retailers with integrated, cloud-based contact center tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications.

Key Points: 
  • b'Talkdesk\xc2\xae, Inc. , the global customer experience leader for customer-obsessed companies, today launched Talkdesk Flexible Shopping \xe2\x80\x93 an end-to-end customer experience solution designed to help retailers and brands ready their contact centers to support post-pandemic shopper expectations.\nTalkdesk Flexible Shopping equips retailers with integrated, cloud-based contact center tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications.
  • Retailers can manage services through multiple communication channels, including voice, messaging, email, chat and social channels from one solution.
  • Talkdesk Flexible Shopping uses automation and artificial intelligence (AI) to help retailers and brands improve cross-channel and omnichannel customer experiences, which enhances overall brand experiences and increases customer-lifetime value.\n\xe2\x80\x9cCreating great customer experiences has always been critical for brands and retailers, but the events of the past year have considerably upped the stakes.
  • In her new role at Talkdesk, Shannon will lead cross-functional teams to reimagine the role of the contact center along the customer journey, asking how brands can solve friction points, enhance experiences and build long-lasting relationships.\nTalkdesk Flexible Shopping is the fifth industry solution introduced by Talkdesk this year, alongside: Talkdesk Small Business Lending Solution , Talkdesk Vaccine Administration Solution , Talkdesk Vacation Now and Talkdesk Digital Lending Solution .

InVastor, the Ecommerce Marketplace Startup That Wants to Turn 32 Million US Businesses to one Great Shopping Experience

Thursday, May 13, 2021 - 1:36pm

A consumer should be able to buy insurance, pay a cable bill, buy coffee, shop for grocery and cloths at the same time.

Key Points: 
  • A consumer should be able to buy insurance, pay a cable bill, buy coffee, shop for grocery and cloths at the same time.
  • Businesses need to connect and complement each other, than compete.
  • Those who can\'t offer customers a great experience will not survive as can be seen with the bankruptcies of many major businesses.
  • InVastor wants to connect businesses to provide a great experience for customers.\n'

MoneyLion and NFP Partner to Provide Nationwide Insurance and Financial Wellness Offerings to MoneyLion Members

Thursday, May 13, 2021 - 1:00pm

"As a leader in digital technology, insurance underwriting and customer service, Nationwide is a natural fit to help our members evaluate the insurance options that are right for them.

Key Points: 
  • "As a leader in digital technology, insurance underwriting and customer service, Nationwide is a natural fit to help our members evaluate the insurance options that are right for them.
  • "Partnering with NFP to provide a digital solution utilizing MoneyLion\'s Marketplace will enhance the customer experience and attract consumers who want to quickly and simply quote and purchase insurance online.
  • "\n"MoneyLion\'s focus on introducing innovative solutions aligns well with our efforts to help clients solve problems and enhance outcomes," said Brett Woodward, Managing Director of NFP Personal Risk.
  • This is a great combination of expertise, innovation and collaboration that delivers meaningful value to MoneyLion members.

Insurify Accelerates Growth and Announces New Office in Bulgaria

Thursday, May 13, 2021 - 12:30pm

b'Insurify , the AI-powered insurance comparison platform, has opened its first international office in Sofia, Bulgaria, the digital capital and vibrant tech hub of Eastern Europe.

Key Points: 
  • b'Insurify , the AI-powered insurance comparison platform, has opened its first international office in Sofia, Bulgaria, the digital capital and vibrant tech hub of Eastern Europe.
  • In an effort to provide the best fully integrated customer experience, Insurify is also growing its in-house insurance agency.
  • The team is uniquely qualified to help Insurify enhance its understanding of customer shopping behavior.
  • Powers brings over 15 years of experience running one of the largest service centers in America.

Customer Experience Management Market Size Worth $27.12 Billion By 2028: Grand View Research, Inc.

Thursday, May 13, 2021 - 9:05am

b'SAN FRANCISCO, May 13, 2021 /PRNewswire/ -- The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028, according to a new report by Grand View Research, Inc.

Key Points: 
  • b'SAN FRANCISCO, May 13, 2021 /PRNewswire/ -- The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028, according to a new report by Grand View Research, Inc.
  • The increasing importance of understanding consumer behavior and their preferences is driving various organizations and brands to adopt customer experience strategies for providing the best service performance in real-time.
  • Moreover, the growing use of digital channels by consumers to communicate with brands and organizations is expected to boost market growth over the coming years.
  • Customer experience management signifies evolving sets of technologies and practices to make a constant transformation within organizations to meet and go beyond consumer expectations.

Customer Experience Management Market Size Worth $27.12 Billion By 2028: Grand View Research, Inc.

Thursday, May 13, 2021 - 9:05am

b'SAN FRANCISCO, May 13, 2021 /PRNewswire/ -- The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028, according to a new report by Grand View Research, Inc.

Key Points: 
  • b'SAN FRANCISCO, May 13, 2021 /PRNewswire/ -- The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028, according to a new report by Grand View Research, Inc.
  • The increasing importance of understanding consumer behavior and their preferences is driving various organizations and brands to adopt customer experience strategies for providing the best service performance in real-time.
  • Moreover, the growing use of digital channels by consumers to communicate with brands and organizations is expected to boost market growth over the coming years.
  • Customer experience management signifies evolving sets of technologies and practices to make a constant transformation within organizations to meet and go beyond consumer expectations.

AEG Europe Extends Agreement with Realife Tech as Contactless Technology Remains Central to Their Five-year Digital Strategy

Thursday, May 13, 2021 - 9:00am

As our venues emerge from COVID-19, the need to move towards contactless customer experiences becomes ever clearer.

Key Points: 
  • As our venues emerge from COVID-19, the need to move towards contactless customer experiences becomes ever clearer.
  • Learn more at www.realifetech.com .\nFounded in 2014 with headquarters in London and Los Angeles, Realife Tech is a venue app personalisation platform that unifies data from venue systems.
  • Realife Tech is the recipient of four Event Technology Awards for Best Festival Technology, Best Venue Installation, Best use of Technology for Engagement and Interaction and Best Venue Solution.
  • For more information, visit www.realifetech.com .\nHeadquartered in London, AEG Europe is a subsidiary of AEG, the world\'s leading sports and live entertainment company.