Customer experience

Country Music Association Chooses Qualtrics CoreXM, the Software to Design Breakthrough Experiences

Friday, January 22, 2021 - 3:15pm

SALT LAKE CITY and SEATTLE, Jan. 22, 2021 /PRNewswire/ -- Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Country Music Association has selected Qualtrics CoreXM.

Key Points: 
  • SALT LAKE CITY and SEATTLE, Jan. 22, 2021 /PRNewswire/ -- Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Country Music Association has selected Qualtrics CoreXM.
  • CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market.
  • Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time action.
  • Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of businesscustomer, employee, product, and brand.

MySize Attending NRF 2021 and Showcasing Its Omni-Channel Solution Tackling Returns

Friday, January 22, 2021 - 2:00pm

(the "Company" or "My Size") (NASDAQ: MYSZ) (TASE: MYSZ), the developer and creator of smartphone measurement applications, is attending the annual NRF convention.

Key Points: 
  • (the "Company" or "My Size") (NASDAQ: MYSZ) (TASE: MYSZ), the developer and creator of smartphone measurement applications, is attending the annual NRF convention.
  • The company's focus will be in highlighting its easily embedded MySizeID app, to solve returns issues and allow retailers to offer a truly omnichannel shopping experience.
  • The MySizeID solution, thanks to its partnership with GK Software, developed a plug-in into GK's cloud4retail omnipos platform that enables all channels, including in-store touchpoints.
  • This year, at NRF the MySize team will present its MySizeID apparel and footwear solutions.

Influitive Bolsters Consulting Practice with Senior Industry Experts

Thursday, January 21, 2021 - 7:25pm

TORONTO, Jan. 21, 2021 /PRNewswire-PRWeb/ -- Influitive Corporation a leading provider of customer advocacy and engagement softwaretoday announced the appointment of Erica Anderson as Sr.

Key Points: 
  • TORONTO, Jan. 21, 2021 /PRNewswire-PRWeb/ -- Influitive Corporation a leading provider of customer advocacy and engagement softwaretoday announced the appointment of Erica Anderson as Sr.
  • Additionally, Caroline Papadatos, a best-practice advisor and independent consultant, will expand her advisory role with Influitive to support strategic client and product initiatives involving customer experience, loyalty and digital transformation.
  • Practice Director, Advocacy and Events, Erica and Jami will bring their decades of client experience and business acumen to form Influitive's Practice Management team.
  • "As the worlds of customer advocacy, community, and customer experience continue to converge, our customers are asking for more strategic advice," said Dan McCall, CEO at Influitive.

BullseyeEngagement Appoints Raquel Furrer as Chief Customer Success Officer

Thursday, January 21, 2021 - 7:12pm

BullseyeEngagement LLC today announced that it has named Raquel Furrer as its Chief Customer Success Officer.

Key Points: 
  • BullseyeEngagement LLC today announced that it has named Raquel Furrer as its Chief Customer Success Officer.
  • In this role, Furrer will be responsible for both expanding Bullseyes customer base and ensuring that all customers have an outstanding experience using Bullseyes human capital management software solutions.
  • Furrer joined Bullseye in late 2019 as Vice President of Client Services and Success after more than 15 years experience as a human resource executive in global companies.
  • Before assuming corporate management roles, Furrer started her own staffing and consulting firm, providing services to many Fortune 500 firms over several years.

Jenzabar Makes Senior Management Additions to its Business Development and Customer Operations Teams

Thursday, January 21, 2021 - 6:40pm

DiComes brings more than 20 years of software delivery and customer operations experience to Jenzabar where he will be responsible for leading the companys cloud operations, professional services, and support organizations as well as expanding and enhancing the customer experience for Jenzabars rapidly growing installed base.

Key Points: 
  • DiComes brings more than 20 years of software delivery and customer operations experience to Jenzabar where he will be responsible for leading the companys cloud operations, professional services, and support organizations as well as expanding and enhancing the customer experience for Jenzabars rapidly growing installed base.
  • Prior to joining Jenzabar, DiComes held senior services and support roles at ACI Worldwide and Sophos.
  • The company is a proven leader in higher education technology with an innovative spirit and deep customer focus.
  • Prior to joining Jenzabar, Riaz was the Chief Growth Officer at SOCO.ai, a university spin-out from Carnegie Mellon, where he led the go-to-market product strategy and business development initiatives.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, Calif., Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, California, Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

Reciprocity Introduces ZenMaster Customer Program

Thursday, January 21, 2021 - 4:53pm

Reciprocity, the company behind the industry-leading information security risk and compliance solution ZenGRC, today introduced the ZenMaster customer program, created to reward customers who are actively engaged with Reciprocity and provide new opportunities for customers to connect with one another.

Key Points: 
  • Reciprocity, the company behind the industry-leading information security risk and compliance solution ZenGRC, today introduced the ZenMaster customer program, created to reward customers who are actively engaged with Reciprocity and provide new opportunities for customers to connect with one another.
  • At Reciprocity, we prioritize engaging with our customers every bit as much as we prioritize the solutions and services we provide, said Rob Schmeltzer, Vice President of Customer Success at Reciprocity.
  • With the ZenMaster program, were creating a dynamic community that empowers ZenGRC users to increase their knowledge, skills and success.
  • ZenMaster participants enjoy exclusive opportunities including:
    Building a strong and vibrant customer community helps maximize the value our customers gain from ZenGRC, said Jenny Victor, Vice President of Product and Customer Marketing.

Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

Thursday, January 21, 2021 - 4:01pm

With the customer experience more important than ever before, having the right strategies to meet customers where they are can make or break a business success, said Shawna Wolverton, Executive Vice President, Product, Zendesk.

Key Points: 
  • With the customer experience more important than ever before, having the right strategies to meet customers where they are can make or break a business success, said Shawna Wolverton, Executive Vice President, Product, Zendesk.
  • The fundamentals of business remain the same, but the need for relationship-driven, conversational customer service accelerated at an unprecedented rate.
  • Sixty-four percent of customers have tried a new way to get in touch with customer service in the last year.
  • Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

Upcoming Five9 Webinar Series: How to Take Advantage of Contact Center Trends in 2021 and Deliver Business Value

Thursday, January 21, 2021 - 2:00pm

This upcoming Five9 industry expert webinar series outlines the top modernization and investment initiatives to prioritize in the contact center as businesses move into 2021 to help ensure your success.

Key Points: 
  • This upcoming Five9 industry expert webinar series outlines the top modernization and investment initiatives to prioritize in the contact center as businesses move into 2021 to help ensure your success.
  • A holistic contact center strategy that covers new technology and agent engagement is key to successfully navigating customer expectations in the new year.
  • Join leading industry analysts, Five9 customers and other contact center experts to explore how the latest contact center technology can translate into your effective business strategy.
  • The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results.