Customer experience

New Automotive Grade Linux Platform Release Adds Cloud-Native Functionality, RISC-V Architecture and Flutter-Based Applications

Retrieved on: 
Thursday, May 9, 2024

SAN FRANCISCO, May 9, 2024 /PRNewswire/ -- Automotive Grade Linux (AGL), a collaborative cross-industry effort developing an open source platform for all Software-Defined Vehicles (SDVs), has announced the latest code release of the AGL platform, UCB 17.0 or "Quirky Quillback."

Key Points: 
  • "Established brands and fast-growing startups within the automotive industry are all embracing SDV technologies," said Stefano Marzani, worldwide technology leader, SDV, AWS.
  • The latest release also includes a vehicle-to-cloud demo application that can be used to access KUKSA.val and CAN signals remotely.
  • Quirky Quillback also includes Toyota's automotive embedded version of Flutter , an open source app and UI development toolkit, that was designed specifically for automotive applications.
  • "We are excited that Automotive Grade Linux is now the home for automotive embedded Flutter, which we believe will become the de facto standard for developing in-vehicle applications."

Artera Harmony Named "Best Patient Communication Solution" in 8th Annual MedTech Breakthrough Awards Program

Retrieved on: 
Thursday, May 9, 2024

SANTA BARBARA, Calif., May 9, 2024 /PRNewswire/ -- Artera, the SaaS digital health leader in patient communications, today announces that the Artera Harmony platform has been selected as the winner of the "Best Patient Communication Solution" award in the 8th annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global digital health and medical technology market.

Key Points: 
  • The breakthrough platform delivers unparalleled visibility into vendor-to-patient communication cadence, content and timing across a health system's disparate vendor solutions.
  • The SaaS patient engagement platform streamlines patient communications, minimizes message overload and consolidates various channels for personalized care delivery.
  • Artera Harmony combines omnichannel strengths with modern technologies to transform patient conversations from simple texts to intelligent conversational messaging via AI.
  • "Artera Harmony streamlines patient communications, minimizes message overload and consolidates various channels for personalized care delivery, and we're thrilled to name it our 'Best Patient Communication Solution' award winner for 2024."

Direct Travel Continues Growth Momentum with New Additions to Executive Team

Retrieved on: 
Thursday, May 9, 2024

Former executives at Talend and SAP Concur, Michelle and Dave will help Direct Travel scale and establish a culture of continuous innovation.

Key Points: 
  • Former executives at Talend and SAP Concur, Michelle and Dave will help Direct Travel scale and establish a culture of continuous innovation.
  • “Our leadership team is vital to the ongoing success and evolution of Direct Travel.
  • We are very pleased to have Michelle and Dave join us during a time of investment and growth as we look to set the global standard for The Perfect Trip,” said Christal Bemont, CEO, Direct Travel.
  • These additions are intended to accelerate the company’s new era of growth and innovation following the news of its acquisition by prominent venture capitalist Steve Singh and a leading group of investors.

ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report

Retrieved on: 
Thursday, May 9, 2024

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report.

Key Points: 
  • ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report.
  • “ResultsCX has been placed as a ‘Horizon 1 Disruptor’ in HFS’s inaugural Customer Experience (CX) Services Horizon report for its core elements of experience, digital domain, and analytics.
  • Leveraging its Digital Solution Suite , ResultsCX is able to provide customers with digital tools that combine automated and assisted experiences across channels,” said Melissa O’Brien, Executive Research Leader, HFS Research.
  • “Clients of ResultsCX appreciate the provider’s flexibility and nimble approach to services delivery.”
    The HFS Horizons report serves as a resource for businesses seeking to embrace CX innovations as they search for the best service providers.

InvoiceCloud Launches New POSPay Terminals to Streamline Payment Experiences

Retrieved on: 
Monday, May 6, 2024

InvoiceCloud , a leading solution for digital bill payment services, today announced the launch of new terminals for their POSPay point-of-sale solution, designed to simplify in-person payments for billers and their customers.

Key Points: 
  • InvoiceCloud , a leading solution for digital bill payment services, today announced the launch of new terminals for their POSPay point-of-sale solution, designed to simplify in-person payments for billers and their customers.
  • POSPay seamlessly integrates with the InvoiceCloud biller portal, eliminating manual processes and streamlining the payment experience for all parties.
  • Improved Customer Experience: POSPay enables customers to pay multiple invoices at once and auto-completes returning customer card information, reducing friction and expediting the payment process.
  • “By bringing together convenience and integration, POSPay empowers billers to improve their operational efficiency and provide their customers with a faster payment experience,” concluded Schult.

Kore.ai's Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven Solutions

Retrieved on: 
Tuesday, May 7, 2024

Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction.

Key Points: 
  • Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction.
  • Contact Centers are Lagging- 72% of agents express a strong desire for IVAs, but contact centers are lagging in implementation, with 62% of agents reporting a lack of AI use cases.
  • Win-Win with IVAs- 71% of customer service agents view increased automated assistant usage for assessing and routing customer needs as mutually beneficial for both consumers and agents.
  • "Our latest research shows increased engagement and satisfaction with AI solutions among agents and consumers," said Raj Koneru, CEO of Kore.ai.

transcosmos Improves Company CX Efficiency Through Talkbot in Indonesia

Retrieved on: 
Tuesday, May 7, 2024

TOKYO, May 7, 2024 /PRNewswire-PRWeb/ -- Indonesia's Customer Experience (CX) sector is currently experiencing a significant metamorphosis. Cutting-edge technologies such as chatbots, talkbot, and Artificial Intelligence (AI) are introducing unprecedented efficiencies into the CX landscape. The integration of these technologies is revolutionizing the way companies engage with their customers, leading to an enhancement in the overall quality of service.

Key Points: 
  • For instance, transcosmos , a digital business service company in the electronics industry, has harnessed talkbot to conduct customer satisfaction surveys.
  • Vice President Director of transcosmos Indonesia , Ardi Sudarto, said, "The incorporation of technologies like talkbot in Customer Experience (CX) strategies is a testament to the transformative power of Artificial Intelligence (AI) in enhancing efficiency and productivity.
  • transcosmos Indonesia is a provider of customer experience and digital business services, a subsidiary of transcosmos Inc., a company headquartered in Japan established in 1966. transcosmos Indonesia offers integrated services to support various aspects of clients' businesses, including CX technology.
  • For more information, visit the transcosmos Indonesia website, transcosmos Indonesia Instagram, and transcosmos Indonesia Linkedin.

CINC Systems launches Cephai, the CAM Industry's First GenAI Solution

Retrieved on: 
Monday, May 6, 2024

DULUTH, Ga., May 6, 2024 /PRNewswire/ -- CINC Systems, the leading provider of software solutions for the community association management (CAM) industry, announced the launch of Cephai (pronounced see-fee-i), a revolutionary generative artificial intelligence platform with the ability to answer common homeowner questions. Breaking new ground in the CAM space, Cephai is set to transform how homeowners and community managers interact, making the business of community less tedious and more meaningful.

Key Points: 
  • Cephai can answer most association-related questions asked by homeowners, from questions related to architectural requests, like "Can I build a fence?"
  • Ryan Davis, Chief Executive Officer of CINC Systems, expressed pride in being the pioneer in offering Generative AI technology to CAM clients, "CINC is focused on driving technology and app adoption to simplify the lives of managers and community members.
  • As the leader in the CAM space, CINC is well-positioned to continue developing new features to drive efficiency for its customers.
  • Additional features will be introduced soon, such as Cephai integration into the CINC Manager app, AI-powered email assistance, and more.

The Wendy's Company Adds U.S. Chief Marketing Officer Lindsay Radkoski to Senior Leadership Team

Retrieved on: 
Monday, May 6, 2024

DUBLIN, Ohio, May 6, 2024 /PRNewswire/ -- The Wendy's Company (Nasdaq: WEN) announced that Lindsay Radkoski, U.S. Chief Marketing Officer, will join the Company's Senior Leadership Team and report to President and Chief Executive Officer Kirk Tanner.

Key Points: 
  • DUBLIN, Ohio, May 6, 2024 /PRNewswire/ -- The Wendy's Company (Nasdaq: WEN) announced that Lindsay Radkoski, U.S. Chief Marketing Officer, will join the Company's Senior Leadership Team and report to President and Chief Executive Officer Kirk Tanner.
  • Radkoski joined the Company in 2011 in the Investor Relations function and worked in roles of increasing responsibility in Finance and Marketing, including Vice President of National Marketing before being appointed U.S. Chief Marketing Officer in March 2023.
  • "Under Lindsay's leadership of our U.S. Marketing efforts, Wendy's® has built consistent year-over-year growth and a thriving digital business.
  • I'm excited to bring her expertise to the Senior Leadership Team with a focus on ensuring that every interaction we have with our customers is brand-building."

WNS Named a Market Leader in HFS Research First CX Service Providers Horizon Report

Retrieved on: 
Friday, May 3, 2024

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, has been recognized as a Market Leader (Horizon 3) in HFS Research’s inaugural HFS Horizons Report: Customer Experience Service Providers, 2024 .

Key Points: 
  • WNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, has been recognized as a Market Leader (Horizon 3) in HFS Research’s inaugural HFS Horizons Report: Customer Experience Service Providers, 2024 .
  • WNS was one of only 6 firms named to the ‘Horizon 3’ level out of 22 providers evaluated.
  • WNS was described in the HFS report as “an industry-focused CX services innovator,” delivering transformative experiences, emphasizing digital and analytics.
  • “WNS was placed as a Horizon 3 Market Leader in our inaugural CX Service Providers Horizon report for its industry expertise, investments in technology, and analytics capabilities,” said Melissa O’Brien, Executive Research Leader, HFS Research.