Customer experience

Lily AI Expands Internationally Powered by Strong North American Growth

Retrieved on: 
Wednesday, April 3, 2024
E-commerce, Ted Baker, Growth, Veteran, Customer experience, Lilium, Naim, Customer, Digital, Senior, Harrods, Burberry, Sales

“Fueled by our accelerated growth in the U.S., we are bullish on bringing our robust capabilities to retailers and brands across Europe,” said Purva Gupta, Co-founder and Chief Executive Officer, Lily AI.

Key Points: 
  • “Fueled by our accelerated growth in the U.S., we are bullish on bringing our robust capabilities to retailers and brands across Europe,” said Purva Gupta, Co-founder and Chief Executive Officer, Lily AI.
  • Leading Lily AI’s European expansion, Christopher Roye, former Head of Global Sales at Astound Commerce, has been named Senior Director EMEA, and will report directly to Ahmed Naiem, President, Lily AI.
  • “I’m pleased to welcome Chris, Terry and Martin to the Lily AI team as we increase our presence in the EMEA region.
  • Lily AI’s European business will mirror its North American product suite, providing AI-powered solutions for operations across the entire retail value chain.

Coveo Introduces Two New Groundbreaking GenAI Business Applications and 15+ AI Innovations in the New Coveo Spring Release

Retrieved on: 
Thursday, March 28, 2024
Cloud, Online, Software as a service, Customer experience, SAN, SAP, Chrome, AI, CVO, Table, Commerce, TSX, Catalog, IPX, Agent, Merchandising, Machine learning, Workplace, Generative, UI, Online shopping

Coveo also announced more than 15 additional enhancements to the Coveo AI PlatformTM .

Key Points: 
  • Coveo also announced more than 15 additional enhancements to the Coveo AI PlatformTM .
  • Last year, Coveo launched Relevance Generative Answering for self-service and commerce use cases, and it's already delivering significant results for early adopters.
  • Today, adding to the breadth of Coveo’s GenAI offering, Relevance Generative Answering supports the agent and in-app search experiences with additional enhancements.
  • Want to dig deeper and achieve an AI-Experience Advantage with the latest innovations from Coveo?

ResultsCX Named ‘Major Player’ in NelsonHall’s NEAT Vendor Evaluation for CX Services Transformation

Retrieved on: 
Tuesday, April 9, 2024
Technology, Human Resources, Consulting, Professional Services, Business, Software, Training, Education, Artificial Intelligence, Other Professional Services, Element, Automation, Customer experience, Growth, CXM, Health, Partnership, Social media, Acquisition, AI, CX, Overalls, Workforce, BFSI, Sales

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was named a ‘Major Player’ in the Overall market segment of analyst/advisory firm NelsonHall ’s NEAT vendor evaluation for CX Services Transformation .

Key Points: 
  • ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was named a ‘Major Player’ in the Overall market segment of analyst/advisory firm NelsonHall ’s NEAT vendor evaluation for CX Services Transformation .
  • This recognition underlines ResultsCX’s ability to provide clients with immediate benefits and meet their future customer experience needs as well.
  • The evaluation highlights ResultsCX’s domain expertise and its strong presence in the U.S. healthcare payer market.
  • “This report recognizes the power of AI automation in optimizing CX and acknowledges the positive, cost-effective impact of rightshoring destinations,” said Rajesh Subramaniam, CEO of ResultsCX.

Cyara Named 2024 SIIA CODiE Award Finalist in Best DevOps Tool Category

Retrieved on: 
Monday, April 8, 2024
Communications, Technology, Software, Networks, Other Communications, Artificial Intelligence, Internet, EST, Organization, Education, Customer experience, Best, Educational technology, SIIA, NLP, CX, Marketing

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category.

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category.
  • Cyara Botium was selected as a finalist across dozens of Business Technology and Education Technology categories, among hundreds of nominations.
  • "The 2024 CODiE Award Finalists are a showcase of those products and individuals who have been identified by industry experts as being at the forefront of innovation,” said the SIIA CODiE awards organizers.
  • “We’re honored that Cyara Botium has been recognized by industry experts and peers as a finalist in the SIIA CODiE Awards,” said Janet Vito, SVP Marketing, Cyara.

Zingtree Empowers B2C Companies to Handle 160 Million+ Customer Interactions with AI-Driven Automation

Retrieved on: 
Tuesday, April 9, 2024
Automation, Growth, Allianz, Customer experience, Knowledge, AI, CX, B2C, Senior, Sales

NEW YORK, April 9, 2024 /PRNewswire/ -- Zingtree, a leading AI-enabled customer experience (CX) automation platform, reached significant milestones in its journey to empower enterprises with the tools to leverage AI for CX automation. With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.

Key Points: 
  • With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.
  • Zingtree's CX Automation platform tackles this challenge by unifying all back-end systems, data, and knowledge into a no-code environment to power context, decisions, policies, and automation for customer experience.
  • "As we continue to scale, Zingtree is poised to revolutionize the way businesses leverage AI to deliver exceptional customer experiences."
  • With Zingtree's CX Automation platform, enterprises have the potential to automate up to 95% of interactions, driving efficiency and improving customer satisfaction.

Orange Expands Partnership With Google Cloud to Use AI and GenAI Across Workstreams and Geographies With New Solutions, Closer to Operations

Retrieved on: 
Tuesday, April 9, 2024
Cloud, Automation, GDC, Environment, Customer experience, Intelligence, Partnership, Classification, AI, Root cause analysis, LAS

Through the use of Google Distributed Cloud, Orange can meet local requirements for cloud environments, accelerate AI adoption and benefits for customers, and foster an open and value-driven approach.

Key Points: 
  • Through the use of Google Distributed Cloud, Orange can meet local requirements for cloud environments, accelerate AI adoption and benefits for customers, and foster an open and value-driven approach.
  • Designed with AI and data-intensive workloads in mind, GDC will enable Orange to take a pivotal step towards accelerating AI adoption into its operations across the 26 countries it serves.
  • Operational Efficiency: Orange will be able to run gen AI models on-premise in an environment that is very elegantly integrated into similar Vertex AI services on Google Cloud.
  • Over the last three years, Orange has migrated 13 petabytes of data to Google Cloud and has many strategic use cases in production across ten countries running on Google Cloud.

Onit Expands Executive Team with Key Leadership Additions

Retrieved on: 
Tuesday, April 9, 2024
Automation, CLM, SAP Concur, Software as a service, Growth, ELM, Customer experience, Intelligence, General counsel, SVP, ERP, Talent, Acquisition, AI, Worldpay, Peirson, Small business, Zywave, Professional services, Data Axle, Human resources, Corporation, Management

HOUSTON, April 9, 2024 /PRNewswire/ -- Onit, the leading provider of legal workflow solutions including enterprise legal management (ELM) and contract lifecycle management (CLM), today announced three new senior executive leadership team members. Michelle Culp has joined the company as Chief Revenue Officer, responsible for all go-to-market functions. Nathan Peirson has joined as Chief People Officer, leading the company's global human resources organization and driving Onit's strategic talent goals. Laura Fese has joined Onit as Chief Legal Officer, leading the company's global legal operations. Melanie Shafer has been promoted to the new Chief Customer Officer position, where she will be responsible for the company's services and customer success functions. They join recently appointed CEO Michael Farlekas and CFO Austin Owens, who joined in June 2023.

Key Points: 
  • HOUSTON, April 9, 2024 /PRNewswire/ -- Onit, the leading provider of legal workflow solutions including enterprise legal management (ELM) and contract lifecycle management (CLM), today announced three new senior executive leadership team members.
  • Laura Fese has joined Onit as Chief Legal Officer, leading the company's global legal operations.
  • Shafer's primary focus is to create a scalable service experience for Onit customers, regardless of their maturity stage in legal operations.
  • "Together with our exceptional employees, they will be instrumental in transforming Onit into the leading legal operations software platform company serving companies of all sizes worldwide," said Michael Farlekas, CEO of Onit.

Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience Services Powerhouse

Retrieved on: 
Monday, March 25, 2024
Knowledge, MIAMI, BPO, Benchmarking, Software as a service, Growth, Customer experience, Case management, Social media, Acquisition, CX, Data collection, MCI, Artificial intelligence, Human, Retail

Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite Customer Experience (CX) services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better.

Key Points: 
  • Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite Customer Experience (CX) services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better.
  • Market Force Information specializes in providing solutions to enhance the customer experience for businesses through improved satisfaction, customer loyalty and retention.
  • In addition, Market Force provides digital and voice call center services, tech-support, customer service, customer survey solutions, employee satisfaction/engagement programs, complaint resolution services, social media management/monitoring, and SG&A support services.
  • Market Force services are available with or without its industry leading SaaS Platform Knowledge Force.

Daxor Corporation Acquires Volumex® and Megatope® From Its Existing Supplier Along With Glofil® to Enhance Existing Suite of Diagnostics

Retrieved on: 
Monday, March 25, 2024
GFR, Commercialization, BVA, Customer experience, Iodine (125I) human albumin, Glomerular filtration rate, Blood volume, Pharmaceutical industry

Oak Ridge, TN, March 25, 2024 (GLOBE NEWSWIRE) -- Daxor Corporation (Nasdaq: DXR), the global leader in blood volume measurement technology, announces today it has entered into a definitive agreement to acquire exclusive and worldwide rights and intellectual property to manufacture from its existing supplier for Volumex and Megatope from privately-held Iso-Tex Diagnostics, Inc. Daxor has also acquired the exclusive rights to Glofil, a drug that measures glomerular filtration rate (GFR), which Iso-Tex has been selling directly to its customer base.

Key Points: 
  • Daxor projects the acquisitions to be cash flow positive and accretive to earnings immediately upon transfer of the manufacturing.
  • This is due to the embedded revenue streams of the drugs and significantly higher margins that will be achieved with internalized production.
  • No payments will come due until manufacturing is fully transitioned to Daxor over the next 6-9 months.
  • The transaction is subject to customary conditions, including receipt of applicable regulatory approvals.

First Orion Announces First Real-Time, Out-of-Band Authentication Solution for Branded Calling Now Available Across All Major U.S. Carriers

Retrieved on: 
Thursday, March 14, 2024
CIO, Communication, Customer experience, Risk, Consumer, Enterprise, Pair, Insurance, API, Federal Trade Commission, FTC, Online shopping

NORTH LITTLE ROCK, Ark., March 14, 2024 (GLOBE NEWSWIRE) -- First Orion , the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired , is now available across all major U.S. carriers.

Key Points: 
  • NORTH LITTLE ROCK, Ark., March 14, 2024 (GLOBE NEWSWIRE) -- First Orion , the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired , is now available across all major U.S. carriers.
  • INFORM Paired ensures bad actors cannot impersonate a branded call from a legitimate enterprise and, as a result, reduces the risk of consumers getting scammed.
  • Consumers reported losing more than $10 billion to fraud in 2023, according to newly released data from the Federal Trade Commission (FTC).
  • Of that, scammers contacting people on the phone cost consumers an average of $1,480 per person, the highest of any communication channel.