Customer experience

Customer Experience Management Market worth $16.9 billion by 2026 - Exclusive Report by MarketsandMarkets™

Wednesday, October 20, 2021 - 3:30pm

The overall services segment has a major influence on the Customer Experience Management Market's growth.

Key Points: 
  • The overall services segment has a major influence on the Customer Experience Management Market's growth.
  • By Organization size, large enterprises are expected to hold the largest market size during the forecast period, as compared to SMEs.
  • North America is expected to hold the largest market size in the global Customer Experience Management Marketduring the forecast period.
  • These players have adopted several organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions, to expand their offerings and market shares in the global Customer Experience Management Market.

Customer Experience Management Market worth $16.9 billion by 2026 - Exclusive Report by MarketsandMarkets™

Wednesday, October 20, 2021 - 3:30pm

The overall services segment has a major influence on the Customer Experience Management Market's growth.

Key Points: 
  • The overall services segment has a major influence on the Customer Experience Management Market's growth.
  • By Organization size, large enterprises are expected to hold the largest market size during the forecast period, as compared to SMEs.
  • North America is expected to hold the largest market size in the global Customer Experience Management Marketduring the forecast period.
  • These players have adopted several organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions, to expand their offerings and market shares in the global Customer Experience Management Market.

UserTesting Announces the Illumi Award Winners for the 2021 Human Insight World Tour

Tuesday, October 19, 2021 - 2:00pm

UserTesting, Inc. , a leading provider of human insight, delivered through a video-first, enterprise SaaS platform, today announced the winners of the illumi Awards at the Human Insight World Tour (#HiWorld21).

Key Points: 
  • UserTesting, Inc. , a leading provider of human insight, delivered through a video-first, enterprise SaaS platform, today announced the winners of the illumi Awards at the Human Insight World Tour (#HiWorld21).
  • This years illumi winners have demonstrated a commitment to being customer-centric organizations and we are proud to recognize their achievements leveraging human insight to deliver the best possible customer experiences, said Andy MacMillan, CEO of UserTesting.
  • The illumi Awards highlight the incredible work our customers are doing to create exceptional experiences using the UserTesting Human Insight Platform.
  • Winning organizations demonstrated an ability to leverage human insight from UserTesting to achieve customer experience excellence, faster and better product and marketing innovation, and higher team success.

DataRobot Names Nenshad Bardoliwalla as Chief Product Officer

Tuesday, October 19, 2021 - 2:00pm

AI Cloud leader DataRobot today announced the elevation of Nenshad Bardoliwalla as the companys Chief Product Officer.

Key Points: 
  • AI Cloud leader DataRobot today announced the elevation of Nenshad Bardoliwalla as the companys Chief Product Officer.
  • Bardoliwalla joined DataRobot in early 2020 through the acquisition of Paxata, where he was the Co-Founder and Chief Product Officer.
  • His elevation to Chief Product Officer reflects our commitment to unlock the power of AI Cloud for users of all backgrounds and skill sets to deliver the greatest possible value for our customers.
  • In August 2021 , DataRobot added Sirisha Kadamalakalva as the companys first Chief Strategy Officer and Steve Jenner as Chief Customer Officer, following the appointment of Damon Fletcher as Chief Financial Officer in May 2021 .

Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters

Tuesday, October 19, 2021 - 1:00pm

When it comes to customer service, the study found that the biggest disconnect between consumers and businesses is the desire to solve an issue the first time a customer contacts a company.

Key Points: 
  • When it comes to customer service, the study found that the biggest disconnect between consumers and businesses is the desire to solve an issue the first time a customer contacts a company.
  • Businesses instead prioritize focusing on professionalism and friendliness (48%) in customer service interactions and being quick to respond to requests (38%).
  • With 70% of consumers believing a company is only as good as its customer service, it's clear the customer experience can be a significant business advantage when done well.
  • The number of consumers interacting with customer service through messaging, mobile apps, chatbots, social media and video calling more than doubled between 2017 and 2021.

TTEC Recognized as a Strong Performer in Customer Analytics Service Providers Analyst Report

Tuesday, October 19, 2021 - 12:00pm

DENVER, Oct. 19, 2021 /PRNewswire/ --TTEC Holdings, Inc.(NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was named a "Strong Performer"in The Forrester Wave: Customer Analytics Service Providers, Q3 2021.

Key Points: 
  • DENVER, Oct. 19, 2021 /PRNewswire/ --TTEC Holdings, Inc.(NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was named a "Strong Performer"in The Forrester Wave: Customer Analytics Service Providers, Q3 2021.
  • According to the Forrester report, "...TTEC has become a force to be reckoned with in the customer analytics market."
  • The report states, "Today, TTEC's value proposition is strongest in cases where enterprises employ the provider for both BPO and analytics, as TTEC owns both analytics and implementation in those cases.
  • "We are thrilled to be included in Forrester's list of top analytics providers," commented Marcy Riordan, Head of Data Analytics and Insights at TTEC Digital.

Photo Release -- WSFS Bank Names Shari Kruzinski to Executive Vice President, Chief Customer Officer

Monday, October 18, 2021 - 6:38pm

WILMINGTON, Del., Oct. 18, 2021 (GLOBE NEWSWIRE) -- WSFS Bank, the primary subsidiary of WSFS Financial Corporation (Nasdaq: WSFS), today announced that Shari Kruzinski has been named Executive Vice President, Chief Customer Officer (CCO) reporting to Rodger Levenson, Chairman, President and CEO.

Key Points: 
  • WILMINGTON, Del., Oct. 18, 2021 (GLOBE NEWSWIRE) -- WSFS Bank, the primary subsidiary of WSFS Financial Corporation (Nasdaq: WSFS), today announced that Shari Kruzinski has been named Executive Vice President, Chief Customer Officer (CCO) reporting to Rodger Levenson, Chairman, President and CEO.
  • In her new role, she will lead the Banks Customer division including Customer Experience and enterprise-wide Customer initiatives.
  • Shari is a respected leader with more than 30 years experience in banking and at WSFS, said Levenson.
  • Kruzinski was integral in the integrations of First National Bank of Wyoming, Alliance Bank, Penn Liberty Bank, and Beneficial Bank into WSFS Bank and is one of the executives leading WSFS current combination with Bryn Mawr Trust.

Majority of Consumers Will Actively Help Companies Improve Their Customer Experience, but Believe Brands Aren’t Listening: Alida Study

Monday, October 18, 2021 - 1:00pm

Customers, however, are willing to help companies improve their CX, but feel their voices are not being heard.

Key Points: 
  • Customers, however, are willing to help companies improve their CX, but feel their voices are not being heard.
  • Ninety-five per cent (95%) of consumers, however, are willing to help brands improve in these and other areas.
  • Unfortunately, 75% believe brands are simply not listening to their feedback, and one in ten believe businesses will never use customer feedback to inform business decisions.
  • Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.

New Brand Campaign Takes Imaginative Journey Through Honda's Innovative Efforts to Use Technology to Help People

Monday, October 18, 2021 - 11:30am

The "Origin of Determination" campaign kicks off with a new 60-second TV spot ( https://honda.us/theoriginofdetermination ) highlighting over 100 of Honda's pioneering products, while pointing toward Honda's future.

Key Points: 
  • The "Origin of Determination" campaign kicks off with a new 60-second TV spot ( https://honda.us/theoriginofdetermination ) highlighting over 100 of Honda's pioneering products, while pointing toward Honda's future.
  • The new, multi-channel brand campaign brings to life many of the company's most iconic products.
  • Throughout the spot, viewers will see a rapidly expanding supernova of products flowing out in all directions, representing the origin story of Honda.
  • In 2020, more than two-thirds of the Honda and Acura automobiles sold in the U.S. were produced in America.

The New Home Company Wins “Community of the Year” and Several More Honors at Prestigious Southern California Homebuilding Awards Show

Friday, October 15, 2021 - 7:27pm

NEW HOME has now won 28 Community of the Year awards since the company was formed in 2009, establishing it as Californias most awarded builder of the last decade plus.

Key Points: 
  • NEW HOME has now won 28 Community of the Year awards since the company was formed in 2009, establishing it as Californias most awarded builder of the last decade plus.
  • The SoCal MAME Awards, presented by the Greater Sales & Marketing Council and Building Industry Association of Southern California, were held on October 9 at the recently opened Westin Resort of Anaheim.
  • The awards encompass all facets of sales, marketing, merchandising and design in the Southern California homebuilding industry.
  • NEW HOME won Detached Community of the Year for Atlas at Rise in the Great Park Neighborhoods in Irvine.