Customer experience

Former EVP Client Experience at Dixon Hughes Goodman Named Chief Experience Officer at CEO Coaching International

Retrieved on: 
Monday, June 5, 2023
Small business, Executive, University, Dixon Hughes Goodman, Marketing, Curriculum, Organizational culture, Mentorship, Customer experience, Organization, Scientist, XM, Collection, Managed services, Tutoring, Management

MIAMI, June 5, 2023 /PRNewswire/ -- CEO Coaching International, the leading CEO coaching firm for growth-focused CEOs and entrepreneurs globally, is pleased to announce that Saari Gardner has been appointed Chief Experience Officer.

Key Points: 
  • MIAMI, June 5, 2023 /PRNewswire/ -- CEO Coaching International, the leading CEO coaching firm for growth-focused CEOs and entrepreneurs globally, is pleased to announce that Saari Gardner has been appointed Chief Experience Officer.
  • In this role, Gardner will be responsible for optimizing the end-to-end client experience, managing the client journey, and championing client impact.
  • Prior to that position, Gardner was the Executive Vice President, Client Experience at Dixon Hughes Goodman LLP.
  • "I'm pleased to welcome Saari to CEO Coaching International," said Randy Dewey , President and Chief Operating Officer at CEO Coaching International.

CGS Appoints Cathrine Jooste as President of Global Outsourcing and Customer Experience Division

Retrieved on: 
Thursday, June 1, 2023
CGS, RPA, Health, DXC, Atento, Customer experience, Automation, Dictionary of American Regional English, BPO, Accenture, Management

NEW YORK, June 01, 2023 (GLOBE NEWSWIRE) -- CGS , a global provider of business applications, enterprise learning and outsourcing services, today announced the appointment of Cathrine Jooste as the new President of CGS’ Global Outsourcing and Customer Experience division.

Key Points: 
  • NEW YORK, June 01, 2023 (GLOBE NEWSWIRE) -- CGS , a global provider of business applications, enterprise learning and outsourcing services, today announced the appointment of Cathrine Jooste as the new President of CGS’ Global Outsourcing and Customer Experience division.
  • With an illustrious career spanning over 25 years in the consulting, business process and customer care outsourcing industries, Jooste brings extensive expertise and a proven track record of success to CGS.
  • “We are delighted to welcome Cathy to the CGS family as the President of our Global Outsourcing and Customer Experience division,” said Phil Friedman, President and CEO for CGS.
  • “Her extensive experience, industry expertise, and leadership skills will be invaluable as we expand our global presence and enhance our client-centric solutions.

Mphasis launches 'Mphasis.ai' business unit to help enterprises leverage the power of Generative AI to drive business outcomes and efficiency

Retrieved on: 
Thursday, June 1, 2023
Cloud, BSE, LLM Communications, Experience, Partnership, Retail, Contact center telephony, Mphasis, Health care, Business operations, Synthetic media, Google Cloud Platform, YouTube Next Lab and Audience Development Group, GCP, Intelligence, Microsoft, Information technology, Bank, Research, Conversation, Customer experience, Creativity, NSE, Organization, Chatbot, Reinforcement, Prompt engineering, City centre, Engineering, Generative, Artificial intelligence, Growth, Ecosystem, Azure, AI, Travel, AWS, Databricks, Sales, Insurance, Hyperscale computing

LONDON, June 1, 2023 /PRNewswire/ -- Mphasis, (BSE: 526299) (NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in cloud and cognitive services, today launched 'Mphasis.ai', a first-of-its-kind business unit, focused on transforming organizations globally by unlocking the potential of Artificial Intelligence (AI) to maximize business outcomes. The business unit seamlessly integrates AI capabilities into existing technology landscapes, enabling organizations to improve customer intimacy and experience and enhance operational efficiency while minimizing disruption.

Key Points: 
  • The business unit seamlessly integrates AI capabilities into existing technology landscapes, enabling organizations to improve customer intimacy and experience and enhance operational efficiency while minimizing disruption.
  • Today, we are thrilled to announce the launch of the Mphasis.ai business unit and embrace a new era of innovation.
  • We are laser-focused on enabling enterprises to leverage the potential of AI, helping them maximize business outcomes.
  • "Generative AI technology has become a catalyst for enterprises to drive creativity and efficiency in a rapidly evolving technology landscape.

Mphasis launches 'Mphasis.ai' business unit to help enterprises leverage the power of Generative AI to drive business outcomes and efficiency

Retrieved on: 
Thursday, June 1, 2023
Cloud, BSE, LLM Communications, Experience, Partnership, Retail, Contact center telephony, Mphasis, Health care, Business operations, Synthetic media, Google Cloud Platform, YouTube Next Lab and Audience Development Group, GCP, Intelligence, Microsoft, Information technology, Bank, Research, Conversation, Customer experience, Creativity, Organization, Chatbot, Reinforcement, Prompt engineering, City centre, Engineering, Generative, Artificial intelligence, Growth, Ecosystem, Azure, AI, Travel, AWS, Databricks, Sales, Insurance, Hyperscale computing

NEW YORK, June 1, 2023 /PRNewswire/ -- Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in cloud and cognitive services, today launched 'Mphasis.ai', a first-of-its-kind business unit, focused on transforming organizations globally by unlocking the potential of Artificial Intelligence (AI) to maximize business outcomes. The business unit seamlessly integrates AI capabilities into existing technology landscapes, enabling organizations to improve customer intimacy and experience and enhance operational efficiency while minimizing disruption.

Key Points: 
  • The business unit seamlessly integrates AI capabilities into existing technology landscapes, enabling organizations to improve customer intimacy and experience and enhance operational efficiency while minimizing disruption.
  • The Mphasis.ai business unit delivers various benefits to enterprise clients that include:
    Offerings that drive business outcomes, starting with AI Advisory to help assess and identify key AI interventions to complete archetypes such as contact center transformation, customer experience transformation etc.
  • We are laser-focused on enabling enterprises to leverage the potential of AI, helping them maximize business outcomes.
  • "Generative AI technology has become a catalyst for enterprises to drive creativity and efficiency in a rapidly evolving technology landscape.

Jitterbit Survey Reveals Automation Enhances Customer Experience, Offers Key Competitive Advantage for Organizations

Retrieved on: 
Wednesday, May 31, 2023
Organization, CX, B2G, Customer experience, Marketing, Martech, Automation, Sales, Online shopping

The data reveals that CX is becoming one of the most critical differentiators for organizations in today’s hyper competitive marketplace.

Key Points: 
  • The data reveals that CX is becoming one of the most critical differentiators for organizations in today’s hyper competitive marketplace.
  • According to survey respondents, customer experience ranked second, just after IT, in terms of having the most automated business processes.
  • Application proliferation, IT resource constraints and manual integration are key challenges organizations face in delivering a seamless customer experience.
  • To gain insights from the complete survey findings, download the survey results on the Jitterbit website .

William O'Neil + Company Announces the Passing of William J. O'Neil

Retrieved on: 
Tuesday, May 30, 2023
Finance, Data Analytics, Consulting, Professional Services, Asset Management, News, Database, India, Data, Life, Information technology, News Corp, The Wall Street Journal, BBC World Service, IBD, Depression, ODS, Health care, Customer experience, Southern Methodist University, Data collection, Author, Flower, American Dream, Digital Solutions, Multimedia, Research, Investor's Business Daily, History, Hayden, Entrepreneurship, Retirement, Service provider, Great Depression, Methodist University, United States Department of the Air Force, HP, Registered investment adviser, Family, Privatization fund, Data science, Financial adviser, Management, Cryptocurrency

View the full release here: https://www.businesswire.com/news/home/20230529005167/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20230529005167/en/
    Bill exemplified the American spirit and firmly believed that through hard work, anyone could attain prosperity.
  • He was a vocal proponent of a free enterprise system and its contributions to his own achievement of the American Dream.
  • He was a trailblazer in many rights and his legacy continues onward today through his companies and nonprofit efforts.
  • And in 1963, he founded his first company, William O'Neil + Company .

75% of Shoppers Would Pay More for Beauty Products to Get Personalized Online Shopping Experiences, Says New Survey

Retrieved on: 
Wednesday, May 31, 2023
Learning, Male, Partnership, Baby boomers, Generation Z, Silent Generation, Gen, Clamorous reed warbler, Research, Millennials, Customer experience, Bolt, Beauty, SAN, YouGov, Growth, AI, SVP, Generation X, Shoppers Drug Mart, Skin, Female, Retail, Online shopping

SAN FRANCISCO, May 31, 2023 /PRNewswire/ -- Bolt, a leading checkout technology company, today unveiled a new report which offers shopper insights for beauty and skincare brands hoping to improve their businesses. Like the entire technology landscape, AI is making a mark in the beauty industry—specifically with consumer expectations. The report—which consisted of a survey of over one thousand U.S. consumers—also found that brands are increasingly shifting beauty standards to accommodate a new generation of shoppers keen on products that are inclusive and hyper-personalized.

Key Points: 
  • According to the report, 75% of shoppers would pay more for beauty and skincare products if they got personalized online shopping experiences.
  • In fact, 72% of Gen Z consumers are willing to pay more than 10% for beauty products.
  • Interestingly, 57% of Gen Z have the appetite to pay as much as 11-20% more for their beauty purchases if they involve custom and curated online shopping journeys.
  • This marks an opportunity for brands to personalize in order to create genuine connections with shoppers, especially younger generations.

SANDSIV Expands African Footprint through exclusive Partnership with The CX Group

Retrieved on: 
Wednesday, May 31, 2023
Partnership, Financial services, Customer experience, Human voice, VOC, The, CXM, Growth, Tourism, Development, Retail, Sales, Hospitality, African, CX

ZURICH, May 31, 2023 /PRNewswire/ -- SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced the exclusive partnership with The CX Group, a leading South African consulting firm specializing in CX strategy, advisory, and implementation.

Key Points: 
  • ZURICH, May 31, 2023 /PRNewswire/ -- SANDSIV , the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced the exclusive partnership with The CX Group , a leading South African consulting firm specializing in CX strategy, advisory, and implementation.
  • "Our partnership with The CX Group is a game-changer for South African businesses seeking to transform their customer experience," said Frank R. Warnsing, Head of Strategic Alliances & Co-Founder of SANDSIV.
  • Yugesh Frylinck, Founder and CEO of The CX Group, added: "At The CX Group, we know that a world-class CXM platform is the key to providing exceptional services to our clients.
  • | https://sandsiv.com/
    The CX Group is a customer experience consulting and training business based in South Africa, dedicated to helping brands and individuals become mature CX destinations.

SANDSIV Expands African Footprint through exclusive Partnership with The CX Group

Retrieved on: 
Wednesday, May 31, 2023
Partnership, Financial services, Customer experience, Human voice, VOC, The, CXM, Growth, Tourism, Development, Retail, Sales, Hospitality, African, CX

ZURICH, May 31, 2023 /PRNewswire/ -- SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced the exclusive partnership with The CX Group, a leading South African consulting firm specializing in CX strategy, advisory, and implementation.

Key Points: 
  • ZURICH, May 31, 2023 /PRNewswire/ -- SANDSIV , the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced the exclusive partnership with The CX Group , a leading South African consulting firm specializing in CX strategy, advisory, and implementation.
  • "Our partnership with The CX Group is a game-changer for South African businesses seeking to transform their customer experience," said Frank R. Warnsing, Head of Strategic Alliances & Co-Founder of SANDSIV.
  • Yugesh Frylinck, Founder and CEO of The CX Group, added: "At The CX Group, we know that a world-class CXM platform is the key to providing exceptional services to our clients.
  • | https://sandsiv.com/
    The CX Group is a customer experience consulting and training business based in South Africa, dedicated to helping brands and individuals become mature CX destinations.

Aventon Partners with Oyster to Provide Specialized Coverage Wherever Customers Buy

Retrieved on: 
Tuesday, May 30, 2023
Insurance, Theft, Partnership, Customer experience, Oyster, Sale

This strategic partnership allows Aventon customers to add personalized ebike insurance in a few clicks at point-of-sale or any time after purchase.

Key Points: 
  • This strategic partnership allows Aventon customers to add personalized ebike insurance in a few clicks at point-of-sale or any time after purchase.
  • "Theft and damage is top of mind for customers when purchasing an ebike," noted Aventon Director of Customer Experience, James Dieckmeyer.
  • The Oyster platform also provides Aventon and its dealers a hassle-free integration process, and gives Aventon a competitive edge by offering a unique add-on that sets the brand apart from the rest of the industry.
  • "We're excited to partner with Aventon to provide tailored insurance to their customers and elevate the purchase experience of their brand."