EGHT

8x8 Receives Multiple Awards for Continued Innovation

Retrieved on: 
Tuesday, March 19, 2024
Technology, VoIP, Other Technology, Audio, Video, Telecommunications, Software, Internet, Constellation, Momentum, Research, City centre, High, EGHT, CX, SLA, SMS, Small business, CRN, Unified communications, Report

8x8 Contact Center was recognized in the 2024 Constellation ShortList for Contact Center as a Service (CCaaS).

Key Points: 
  • 8x8 Contact Center was recognized in the 2024 Constellation ShortList for Contact Center as a Service (CCaaS).
  • 8x8 Work was recognized in the 2024 Constellation ShortList for Unified Communications as a Service (UCaaS).
  • 8x8 was a winner in G2’s 2024 Best Software Awards in the categories of Customer Service Products and Collaboration and Productivity Products.
  • 8x8 received highly commended recognition in CX Today’s CX Awards 2024 in the categories of Best Mid-Market Contact Center Platform and Most Innovative Product.

8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization

Retrieved on: 
Thursday, February 29, 2024
Data Management, Technology, Audio, Video, Telecommunications, Software, Networks, Internet, Research, EGHT, Cognitive load, City centre, Security (finance), CX, Sales

According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.

Key Points: 
  • According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.
  • “In today’s CX-driven world, 8x8 is further bridging the customer experience gaps that exist across an organization.
  • AI-powered features, such as speech analytics and interaction summarization, reduce cognitive load and ensure effective customer handling with smart action items for an enhanced customer experience.
  • Centralized customer interaction journey analytics across the entire organization eliminate data silos across CX apps, uncovers actionable business insights, and provides predictive, contextual customer metrics.

8x8, Inc. Announces Participation in Upcoming Investor Events

Retrieved on: 
Thursday, February 29, 2024
Apps, Applications, Technology, Mobile, Wireless, Telecommunications, Audio, Video, Software, Networks, Internet, VoIP, EGHT

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and communications platform provider, today announced investor events for the fourth fiscal quarter.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and communications platform provider, today announced investor events for the fourth fiscal quarter.
  • The above presentations will be webcast.
  • Links to live and archived webcasts will be available from the investor relations section of the company’s website at https://8x8.gcs-web.com/news-events/events-presentations .

Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns

Retrieved on: 
Wednesday, February 28, 2024
Audio, Video, VoIP, Technology, Telecommunications, Software, SLA, Weather, API, Marketing, Drive, EGHT, SMS, City centre, WhatsApp, Organization, Automation, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center , enhancing customer messaging capabilities and eliminating the reactive nature of customer service.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center , enhancing customer messaging capabilities and eliminating the reactive nature of customer service.
  • By leveraging 8x8's programmable SMS and WhatsApp capabilities natively in 8x8 Contact Center, organizations can now provide a seamless end-to-end customer experience to send highly personalized, outbound messaging campaigns at scale, with inbound responses directly routing to their agents or bots with full context and rich reporting.
  • “Now, instead of ‘do not reply to this SMS’ companies can offer a direct transfer to contact center agents when required.”
    For industries in which proactive customer messaging and engagement is especially important, this new solution promises tremendous opportunities to enhance customer engagement.
  • Specific examples include:
    Key benefits of Proactive Outreach for 8x8 customers include:
    Proactive Customer Engagement: Increase customer awareness, engagement, and satisfaction for organizations through proactive rather than reactive engagement.

King Power Corporation Drives Operational Cost Reduction and Enhanced Customer Experiences with 8x8

Retrieved on: 
Wednesday, March 6, 2024
Technology, VoIP, Telecommunications, Software, Networks, Internet, Human, Communication, Digital, EGHT, API, SMS

King Power Corporation, one of the largest duty-free retailers in the world, sought a strategic partner to optimize its e-commerce operations by elevating customer and employee communication experiences.

Key Points: 
  • King Power Corporation, one of the largest duty-free retailers in the world, sought a strategic partner to optimize its e-commerce operations by elevating customer and employee communication experiences.
  • King Power Corporation selected the 8x8 SMS API, enabling it to efficiently reach customers anywhere, anytime by automating notifications, one-time passwords, reminders, and alerts.
  • Since deploying the 8x8 SMS API, King Power Corporation has experienced improvements in SMS delivery rates.
  • “King Power Corporation currently sends SMS messages to over 850,000 customers annually,” said Boonthavee Jarudomrongsak, VP of Digital Delivery Management at King Power Corporation.

8x8, Inc. Issues New Employee Inducement Grants

Retrieved on: 
Tuesday, February 20, 2024
Communications, Technology, Audio, Video, Software, Other Communications, Internet, Compensated emancipation, EGHT, Employment

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 granted restricted stock units for up to 689,104 shares of 8x8’s common stock to 11 employees.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 granted restricted stock units for up to 689,104 shares of 8x8’s common stock to 11 employees.
  • The awards vest over periods of up to three years, subject to the recipient’s continued employment or other association with 8x8 or any of its subsidiaries.
  • The awards were granted under 8x8’s Amended and Restated 2017 New Employee Inducement Incentive Plan and approved by the independent directors of 8x8’s Compensation Committee as material inducements to the hiring of the new employees in accordance with Nasdaq Listing Rule 5635(c)(4).
  • These awards were given under normal company business practices with terms similar to those received by other employees.

8x8 Bridges the Customer Engagement Gap, Empowering Customer-Facing Employees with Tailored Tools to Deliver Exceptional Customer Experiences Across the Entire Organization

Retrieved on: 
Wednesday, January 31, 2024
Software, Technology, Networks, Internet, EGHT, Research, Security (finance), System, Samuel Wilson, Organization, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced beta availability of a new product line that will enable organizations to deliver effective customer engagement across the entire organization.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced beta availability of a new product line that will enable organizations to deliver effective customer engagement across the entire organization.
  • This beta is in progress for qualified 8x8 customers.
  • This underserved user base plays a pivotal role in customer engagement and are increasingly responsible for successful customer outcomes, yet have not been equipped with the right-fit tools and capabilities to enable consistent, positive customer experiences.
  • 8x8 undertakes no obligation to update any forward-looking statements.

8x8, Inc. Reports Third Quarter Fiscal 2024 Financial Results

Retrieved on: 
Wednesday, January 31, 2024
VoIP, Software, Mobile, Wireless, Professional Services, Internet, Data Management, Technology, Artificial Intelligence, Other Communications, Other Professional Services, Marketing, Communications, Telecommunications, Momentum, Carbon, Price, CX, FrontRunner, Magic, Bank statement, GAAP, EGHT, City centre, Note, Unified communications, Housing, Public housing, Adjustment, Investment, Policy, Microsoft, Council, Environmental policy, Communication, Software as a service, Webcast

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the third quarter of fiscal 2024 ended December 31, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the third quarter of fiscal 2024 ended December 31, 2023.
  • Third Quarter Fiscal 2024 Financial Results:
    Total revenue of $181.0 million, compared to $184.4 million in the third quarter of fiscal 2023.
  • "At the beginning of this fiscal year we outlined a plan to return $250 million to our investors primarily through debt repayment in fiscal years 2024 through fiscal 2026.
  • Third Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $707 million at quarter-end, an increase of 1% from the end of the same period last year.

8x8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations

Retrieved on: 
Thursday, January 25, 2024
Telecommunications, Software, Networks, Internet, Audio, Video, Artificial Intelligence, Data Management, Technology, Speech analytics, Unified communications, Stiffness, Human voice, MoEngage, API, Seamless, WhatsApp, AI, Visibility, Language, Action, SMS, Directory, CRM, Salesforce, SLA, EGHT, Organization, CSV, Control panel, Security (finance), City centre

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform.
  • Enhancements to 8x8 Contact Center include:
    AI Summarization for Improved Speech Analytics: For customers who utilize 8x8 Speech Analytics, 8x8 has begun a limited beta of AI summarization.
  • The new features highlight 8x8’s continued focus on platform innovation and delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency.
  • 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

8x8 Announces New Technology Partner Ecosystem Tier to Empower Technology Partners to Solve Compelling Business Use Cases

Retrieved on: 
Tuesday, January 23, 2024
VoIP, Software, Professional Services, Data Management, Technology, Artificial Intelligence, Other Communications, Data Analytics, Other Professional Services, Marketing, Communications, Telecommunications, Partnership, AI, Ecosystem, Business development, SMS, SLA, EGHT, Organization

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced SellWith8™, an exclusive tier within the 8x8 Technology Partner Ecosystem , allowing technology partners to solve compelling business use cases for customers.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced SellWith8™, an exclusive tier within the 8x8 Technology Partner Ecosystem , allowing technology partners to solve compelling business use cases for customers.
  • This new SellWith8 tier allows select partners to sell directly with 8x8, increase go-to-market efforts, improve the depth of integration, and jointly solve customer pain points.
  • Additional tier features include:
    A highly curated tier of invite-only partners selected for their fit with relevant use cases, capabilities, security features, and more.
  • Over 72% of customers in 8x8's ideal customer profile have already deployed 8x8 Technology Partner Ecosystem integrations.