Voice of the customer

MGI Research Names Icertis Top Contract Lifecycle Management Vendor

Retrieved on: 
Monday, April 8, 2024
Software, Technology, Artificial Intelligence, Data Management, Research, Microsoft, CLM, Growth, Face, Artificial intelligence, SAP, Customer, AI, Human voice, Contract lifecycle management, Voice of the customer, Lifecycle management

Icertis , the global leader in AI-powered contract intelligence, received the highest 360-degree rating from MGI Research in the firm’s latest Contract Lifecycle Management (CLM) Buyer’s Guide, earning the top position among CLM vendors.

Key Points: 
  • Icertis , the global leader in AI-powered contract intelligence, received the highest 360-degree rating from MGI Research in the firm’s latest Contract Lifecycle Management (CLM) Buyer’s Guide, earning the top position among CLM vendors.
  • “2023 was a landmark year for Icertis in terms of performance and growth.
  • The company remains one of the leading CLM options for complex, multi-national enterprises looking to address their contract management challenges,” said Andrew Dailey, Managing Director, MGI Research.
  • By structuring contract data and connecting it to core business operations, the Icertis Contract Intelligence platform leverages the power of AI and the Icertis Data Lake of more than 10 million contracts to grow revenue, control costs, mitigate risk, and ensure compliance for the world’s largest enterprises.

As Salesforce Growth Eases, U.S. Firms Map Out Projects

Retrieved on: 
Monday, April 8, 2024
Consulting, Data Management, Technology, Professional Services, Security, Research, Data Analytics, Software, Artificial Intelligence, Internet, Science, Cloud, Organization, Pressure, Growth, Face, Infosys, Salesforce, TCS, Wipro, Customer, ISG, IBM, Slalom, LTIMindtree, Marketing, Persistent Systems, Human voice, Accenture, Perficient, Research report, Voice of the customer

The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for the U.S. finds that Salesforce growth rates above 20 percent in recent years slowed to between 10 and 15 percent in 2023.

Key Points: 
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for the U.S. finds that Salesforce growth rates above 20 percent in recent years slowed to between 10 and 15 percent in 2023.
  • The cooling of the market has made it easier for some enterprises to plan sustainable Salesforce initiatives, ISG says.
  • Salesforce is strongly emphasizing its industry-specific applications, encouraging clients to migrate to these new platforms from current function-based tools, the report says.
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage .

Huawei launches Europe Enterprise Roadshow 2024 to accelerate industrial intelligence with green and digital technologies

Retrieved on: 
Tuesday, April 9, 2024
Customer, Optics, Learning, Health, Digital, ISP, Education, Wireless, Travel, Transport, City, MSP, Computer data storage, DCS, FTTH, Voice of the customer, FTTR, Data-rate units, ICT, Network equipment provider

The 2024 roadshow began its inaugural journey with stops in France and Spain and will visit 54 cities in 21 countries over the course of next three months.

Key Points: 
  • The 2024 roadshow began its inaugural journey with stops in France and Spain and will visit 54 cities in 21 countries over the course of next three months.
  • "The European Enterprise Roadshow 2024 is a strong manifestation of our unwavering commitment to innovation and technological excellence," said Willi Song, President, Huawei European Enterprise Business.
  • In this year's edition, Huawei is looking at how the convergence of green and digital transition drives the sustainable development of European industries.
  • Among key technologies on show will be Datacom for which Huawei was named Leader in the 2024 Gartner® Magic Quadrant™ in Enterprise Wired and Wireless LAN Infrastructure.

Seismic extends AI leadership with Winter 2024 Release; New features focus on seamless collaboration, enhanced personalization and increased rep efficiency

Retrieved on: 
Tuesday, February 27, 2024
Marketing, Communications, Technology, Other Technology, Software, Artificial Intelligence, Internet, Cloud, Social media, Human voice, AI, News, System, DSR, Customer, Organization, Meeting, Esophageal varices, Revolut, Voice of the customer, Sales

Seismic , the global leader in enablement, today announced its Winter 2024 Product Release with advancements in generative AI, Seismic for Meetings, and Digital Sales Rooms (DSRs).

Key Points: 
  • Seismic , the global leader in enablement, today announced its Winter 2024 Product Release with advancements in generative AI, Seismic for Meetings, and Digital Sales Rooms (DSRs).
  • In an increasingly competitive market, connecting with buyers quickly, efficiently and with a personalized touch is crucial for go-to-market success.
  • With the help of AI-powered Page Authoring, enablement teams can create highly effective playbooks for product launches, sales plays, and industries in minutes.
  • To learn more about the latest additions to the Seismic Enablement Cloud within the Winter 2024 Release, visit the Seismic Blog and view all recent product news on the Seismic Product Innovation Center .

Picus Security Is Named a Customers' Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Breach and Attack Simulation

Retrieved on: 
Wednesday, February 7, 2024
Intelligence, SAN, BAS, AI, DNA, AV, Interest, Security, Environment, Human voice, EDR, Organization, Risk management, Customer, Database, Voice of the customer, FW, Risk, WAF, Breach

SAN FRANCISCO, Feb. 6, 2024 /PRNewswire/ -- Picus Security, the Security Validation company, today announced it has been recognized by Gartner® Peer Insights™ as a Customers' Choice for 2024 in the Breach and Attack Simulation (BAS) Tools category. 63 verified customers of Picus Security contributed their reviews to Gartner Peer Insights, sharing their hands-on experiences as of November 2023. 95% of reviewers are willing to recommend Picus Security for BAS - the highest rating across all recognized vendors.

Key Points: 
  • SAN FRANCISCO, Feb. 6, 2024 /PRNewswire/ -- Picus Security, the Security Validation company, today announced it has been recognized by Gartner® Peer Insights™ as a Customers' Choice for 2024 in the Breach and Attack Simulation (BAS) Tools category.
  • With an overall Gartner Peer Insights rating of 4.8 out of 5.0, Picus Security was the highest rated vendor.
  • Picus Security reviews on Gartner Peer Insights include:
    "Picus is one of the best and most efficient products in the cyber security industry.
  • Read the Gartner Voice of Customer Report and learn why Picus Security has been named a Customers' Choice for Breach and Attack Simulation Tools in 2024.

Picus Security Is Named a Customers' Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer for Breach and Attack Simulation

Retrieved on: 
Wednesday, February 7, 2024
Intelligence, SAN, BAS, AI, DNA, AV, Interest, Security, Environment, Human voice, EDR, Organization, Risk management, Customer, Database, Voice of the customer, FW, Risk, WAF, Breach

SAN FRANCISCO, Feb. 6, 2024 /PRNewswire/ -- Picus Security, the Security Validation company, today announced it has been recognized by Gartner® Peer Insights™ as a Customers' Choice for 2024 in the Breach and Attack Simulation (BAS) Tools category. 63 verified customers of Picus Security contributed their reviews to Gartner Peer Insights, sharing their hands-on experiences as of November 2023. 95% of reviewers are willing to recommend Picus Security for BAS - the highest rating across all recognized vendors.

Key Points: 
  • SAN FRANCISCO, Feb. 6, 2024 /PRNewswire/ -- Picus Security, the Security Validation company, today announced it has been recognized by Gartner® Peer Insights™ as a Customers' Choice for 2024 in the Breach and Attack Simulation (BAS) Tools category.
  • With an overall Gartner Peer Insights rating of 4.8 out of 5.0, Picus Security was the highest rated vendor.
  • Picus Security reviews on Gartner Peer Insights include:
    "Picus is one of the best and most efficient products in the cyber security industry.
  • Read the Gartner Voice of Customer Report and learn why Picus Security has been named a Customers' Choice for Breach and Attack Simulation Tools in 2024.

Qualtrics Again Named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer

Retrieved on: 
Tuesday, February 6, 2024
CX, Magic, Magic Quadrant, Ecosystem, Research, Human voice, XM, Publication, Partner, Organization, Voice of the customer, VOC, BMW, Completeness, Software, Qualtrics, MAGIC, Customer service

PROVO, Utah and SEATTLE, Feb. 6, 2024 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, has once again been named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer*. Qualtrics is positioned highest for its Ability to Execute and Completeness of Vision.

Key Points: 
  • PROVO, Utah and SEATTLE, Feb. 6, 2024 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, has once again been named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer*.
  • "Qualtrics' is a 3rd time Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer which we believe, underscores our commitment to continued innovation in our products and rapidly growing customer base," said Brad Anderson, Qualtrics President of Product, User Experience, Engineering and Ecosystem.
  • Gartner® defines Voice of the Customer (VoC) as "software applications that integrate feedback collection, analysis, distribution and action into a single, interconnected platform to help understand and improve the customer experience (CX)."
  • *Gartner, Magic Quadrant for Voice of the Customer Platforms, 31 January 2024, Michael Maziarka, et.

InMoment Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer

Retrieved on: 
Monday, February 5, 2024
Technology, Consulting, Marketing, Communications, Professional Services, Software, Digital Marketing, Data Analytics, Artificial Intelligence, CX, Today, Magic, Magic Quadrant, Research, Human voice, Publication, Organization, Voice of the customer, VOC, G2, Experience, Ability, Completeness, MAGIC

InMoment® , the leading provider of Experience Improvement solutions, has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer.

Key Points: 
  • InMoment® , the leading provider of Experience Improvement solutions, has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer.
  • The company is confident that this recognition solidifies its position as a top choice for organizations considering an investment in customer experience (CX) software .
  • At the conclusion of the analysis, InMoment was once again named a Leader, marking the third time it has been placed in the Leaders’ Quadrant of the Gartner Magic Quadrant Voice of the Customer (VoC) report.
  • The full Gartner Magic Quadrant for Voice of the Customer report is available here .

PG Forsta Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer

Retrieved on: 
Monday, February 5, 2024
Technology, Content Marketing, Communications, Professional Services, Software, Digital Marketing, Data Analytics, Data Management, Search Engine Marketing, CX, Market research, Growth, Magic Quadrant, Research, PX, Health, Challenger, Human voice, Safety, Customer experience, Publication, Organization, HX, Voice of the customer, VOC, Visionaries, Data, Ability, Completeness, Human, MAGIC, Management

The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute its Voice of the Customer (VoC) offering.

Key Points: 
  • The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute its Voice of the Customer (VoC) offering.
  • The research enables organizations to get the most from market analysis in alignment with unique business and technology needs.
  • PG Forsta has healthcare’s largest integrated dataset of experience, safety and clinical measures, comprising 5.4 billion patient interactions, covering 312 million people.
  • Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact.

Omada Marks Fourth Consecutive Year of Sustained Momentum with Industry-leading Contract Value and Recurring Revenue Growth

Retrieved on: 
Tuesday, January 30, 2024
Cloud, IGA, Customer, ACV, GRR, Traction, Software as a service, NRR, Administration, ARR, Acquisition, Voice of the customer, Human voice, Growth, Management

COPENHAGEN, Denmark, Jan. 30, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), closed a fourth consecutive year of strong performance leading into 2024. The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year. Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.

Key Points: 
  • The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year.
  • Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.
  • Other key financial highlights for 2023 include 32% growth in software revenue, 114% in net revenue retention (NRR), 98% in gross revenue retention (GRR) and 40% growth in new annual contract value (ACV).
  • Omada has gained significant traction with its full featured IGA SaaS solution Omada Identity Cloud, that can be deployed in less than 90 days.