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SEOHost.Net Principal: Facebook's Outage Could Be the Final Nail in the Coffin

Friday, October 15, 2021 - 8:00am

At around 11:30 AM EST on October 4, Facebook went offline and would remain so for more than eight hours.

Key Points: 
  • At around 11:30 AM EST on October 4, Facebook went offline and would remain so for more than eight hours.
  • In addition to Facebook, Instagram, and WhatsApp, all of Facebook's internal tools were taken offline, including access control systems.
  • The backlash that resulted from this prolonged outage was significant, with the company's shares dropping nearly 5%.
  • "The Facebook outage was just the latest in a chain of unfortunate events for the social network," says Cane.

ICME Awarded Grant From the DFINITY Foundation to Build on the Internet Computer

Thursday, October 14, 2021 - 4:50pm

ICME was awarded a grant from the DFINITY Foundation s developer program to build on the Internet Computer.

Key Points: 
  • ICME was awarded a grant from the DFINITY Foundation s developer program to build on the Internet Computer.
  • ICME is a trailblazing no-code website and application builder for the Internet Computer.
  • Open and accessible to developers and beginners alike, ICME exists to help visionaries turn their dreams into reality.
  • The DFINITY Developer Grant Program aims to catalyze the growth of the Internet Computer ecosystem and make the Internet Computer accessible and approachable to more developers around the world by providing support to promising entrepreneurs, developers and teams.

Why Facebook Outage and Twitch Breach Matter to Business Leaders

Thursday, October 14, 2021 - 2:30pm

In the past year alone, 36% of companies suffered a serious cloud security leak or breach due to cloud misconfiguration, according to The State of Cloud Security 2021 Report .

Key Points: 
  • In the past year alone, 36% of companies suffered a serious cloud security leak or breach due to cloud misconfiguration, according to The State of Cloud Security 2021 Report .
  • Whats notable here is that Facebook and Twitch are essentially customers of their own cloud platforms.
  • The word configuration can feel like a small detail, but in the cloud, configuration is a big deal.
  • A single misconfiguration can have a huge blast radius in terms of system downtime or a data breach and the resulting loss of revenue and customer trust.

Vendorflow Raises $1.3M to Build the Communications Layer of Logistics

Thursday, October 14, 2021 - 1:15pm

Vendorflow is solving the communication fragmentation challenge in the trucking and logistics industry.

Key Points: 
  • Vendorflow is solving the communication fragmentation challenge in the trucking and logistics industry.
  • Proliferation of logistics apps has created an environment where truckers are expected to use dozens of bespoke apps to perform day-to-day activities.
  • Offline communications impede managerial visibility into human processes, limiting their ability to learn and deepen relationships between carrier and customer.
  • project44 CEO Jett McCandless said, "Vendorflow is closing a major visibility gap created from offline communications by bringing everyday logistics partner interactions into core supply-chain systems."

Kaleyra Listed as a Representative Vendor in Gartner Market Guide for CPaaS

Thursday, October 14, 2021 - 1:02pm

The study identified 20 representative vendors of the CPaaS market who offer a diverse portfolio of services to enterprises spanning North America, Europe, Africa, Asia/Pacific, and Latin America.

Key Points: 
  • The study identified 20 representative vendors of the CPaaS market who offer a diverse portfolio of services to enterprises spanning North America, Europe, Africa, Asia/Pacific, and Latin America.
  • CPaaS vendors have moved to advanced messaging capabilities (led by WhatsApp with omnichannel that combines traditional modes of communications) with advanced components to enhance customer engagement.
  • 1Gartner, "Market Guide for Communications Platform as a Service" Lisa Unden-Farboud, Brian Doherty, Daniel O'Connell, September 27, 2021.
  • Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.

New Authentication Technology by Eckoh Reduces Identity Fraud in Contact Centres

Thursday, October 14, 2021 - 11:57am

It allows customers to verify the identity of who is calling them without disconnecting and to share information securely to complete transactions.

Key Points: 
  • It allows customers to verify the identity of who is calling them without disconnecting and to share information securely to complete transactions.
  • The new patents to be granted are for Reverse Contact Centre Authentication.
  • This new technology dramatically improves security and convenience for end customers when receiving unsolicited calls from organisations, helping to prevent them from becoming fraud victims.
  • We underpin our data and payment solutions globally with technology that is owned and patented by Eckoh.

Scammers Are Winning: €41.3 ($47.8) Billion Lost in Scams, Up 15%

Thursday, October 14, 2021 - 9:00am

The amount lost grew from 36 ($41.7) to 41 ($47.8) billion.

Key Points: 
  • The amount lost grew from 36 ($41.7) to 41 ($47.8) billion.
  • The money lost per victim differs strongly by country as well as the type of scam.
  • From less than 10 for fake shops, counterfeiters, and subscription traps to several 100,000 for ransomware, Business Email Compromise (BEC), and investment/crypto scams.
  • With the "zero-interest" economy and boredom, people, especially men, proved to be willing victims to "investment opportunities".

Verint Recognized for Customer Engagement Leadership in 2021 CRM Industry Leader Awards

Wednesday, October 13, 2021 - 1:30pm

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced it was recognized in The 2021 CRM Industry Leader Awards by CRM Magazine in the Best Workforce Optimization (WFO) and Best Contact Center Analytics categories.

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced it was recognized in The 2021 CRM Industry Leader Awards by CRM Magazine in the Best Workforce Optimization (WFO) and Best Contact Center Analytics categories.
  • CRMs Annual Industry Leader Awards are given to the top five vendors in 10 categories spanning sales, marketing, and customer service.
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close The Engagement Capacity Gap.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

New report finds 83% of consumers worldwide would browse or buy products in messaging conversations

Wednesday, October 13, 2021 - 1:30pm

The survey, which fielded responses from over 5,000 participants worldwide, found that consumers are looking to browse and buy through messaging now more than ever before.

Key Points: 
  • The survey, which fielded responses from over 5,000 participants worldwide, found that consumers are looking to browse and buy through messaging now more than ever before.
  • According to the global survey, consumers are looking to browse and buy through messaging now more than ever before.
  • A large majority of respondents (83%) said that they would browse or buy products in messaging conversations.
  • It's clear that consumers trust conversations over cookies when it comes to creating trusted personalized experiences," said LivePerson CMO Amber Armstrong.

Clickatell Announces Chat Commerce Platform with New Payment Capabilities

Wednesday, October 13, 2021 - 1:01pm

REDWOOD CITY, Calif., Oct. 13, 2021 /PRNewswire/ -- Today Clickatell , a leader in mobile communications and chat commerce, announced it will unveil new payment capabilities via its Chat Commerce Platform at Money 20/20 Las Vegas, Oct. 24-27.

Key Points: 
  • REDWOOD CITY, Calif., Oct. 13, 2021 /PRNewswire/ -- Today Clickatell , a leader in mobile communications and chat commerce, announced it will unveil new payment capabilities via its Chat Commerce Platform at Money 20/20 Las Vegas, Oct. 24-27.
  • "1 Starting in 2011, Clickatell already recognized the need for chat commerce and moved to the model that combines communication and commerce.
  • "With billions of consumers actively chatting on chat apps, we believe Chat Commerce is the future of digital commerce enabling brands to connect, interact, and transact where their customers are," said Pieter de Villiers, CEO and co-founder at Clickatell.
  • Founded in 2000 with now over 10,000 customers, Clickatell is powering the digital commerce transformation through Chat Commerce.