BroadVoice

Broadvoice Awarded 2023 Global Excellence Award from Acquisition International Magazine

Retrieved on: 
Wednesday, February 28, 2024
Cloud, News, AI Global Media, PBX, Salesforce, UC, Microsoft, BroadVoice, Research, Webhook, ROI

LOS ANGELES, Feb. 28, 2024 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that it was named a winner of Acquisition International (AI) Magazine's 2023 Global Excellence Awards for Best SME Cloud Communications Company. 

Key Points: 
  • LOS ANGELES, Feb. 28, 2024 /PRNewswire/ -- Broadvoice , an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that it was named a winner of Acquisition International (AI) Magazine's 2023 Global Excellence Awards for Best SME Cloud Communications Company.
  • They recognize innovative companies, teams and individuals who are driving change, surpassing expectations and excelling across the vast corporate landscape.
  • Broadvoice technology supports the ways small and mid-market businesses connect and interact with customers, regardless of the channel or location.
  • "Earning AI Magazine's Global Excellence Award confirms that we're delivering critical business-building solutions that help our partners effectively scale their operations and boost customer experience."

Broadvoice Introduces New AI-Driven Workflow Builder

Retrieved on: 
Wednesday, January 17, 2024
Customer service, Human, BroadVoice, IVA, IVR, AI, Microsoft, ROI

LOS ANGELES, Jan. 17, 2024 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of its new AI-driven workflow builder, Broadvoice AI. Using intelligent virtual agents (IVA) and advanced interactive voice response (IVR) capabilities, the next-generation tool improves the customer experience and boosts operational efficiency and productivity.

Key Points: 
  • LOS ANGELES, Jan. 17, 2024 /PRNewswire/ -- Broadvoice , an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of its new AI-driven workflow builder, Broadvoice AI.
  • "Broadvoice AI is simple to deploy and use and has an immediate impact on agents and operations.
  • Broadvoice AI goes beyond traditional, prompt-based self-service menus to allow open-ended inquiries that address customer needs in real-time.
  • Customers using Broadvoice AI experienced an 80% success in voice bot efficiency and a 42% reduction in time using IVR navigation.

Broadvoice Awarded 2023 Unified Communications Excellence Award from INTERNET TELEPHONY Magazine

Retrieved on: 
Tuesday, December 19, 2023
Microsoft, INTERNET, TMC, BroadVoice, Parent, UC, Student, Mobile phone

LOS ANGELES, Dec. 19, 2023 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that the Broadvoice b-hive UCaaS platform was named a recipient of the 2023 Unified Communications Excellence Award presented by TMC's INTERNET TELEPHONY magazine.

Key Points: 
  • LOS ANGELES, Dec. 19, 2023 /PRNewswire/ -- Broadvoice , an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that the Broadvoice b-hive UCaaS platform was named a recipient of the 2023 Unified Communications Excellence Award presented by TMC's INTERNET TELEPHONY magazine .
  • The Unified Communications Excellence Awards recognize companies with exceptional unified communications solutions.
  • Broadvoice deployed the b-hive platform to connect staff, students and parents using a modern, always-on communications platform backed by award-winning customer support.
  • "We're proud to offer unified communications solutions that are flexible and affordable for our small and mid-market customers, and we're honored to be recognized by INTERNET TELEPHONY magazine."

Broadvoice Wins Best Service Provider in the 2023 UC Partner Awards

Retrieved on: 
Thursday, December 7, 2023
RH1, BroadVoice, Microsoft, Spiff, UCAA, Senior, CCAA men's basketball tournament, UC, Marketing, Video game, Online shopping

LOS ANGELES, Dec. 7, 2023 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market businesses and BPOs, announced today that it has been named the Best Service Provider in the 2023 UC Partner Awards hosted by UC Today.

Key Points: 
  • LOS ANGELES, Dec. 7, 2023 /PRNewswire/ -- Broadvoice , an omnichannel contact center platform and unified communications provider for small and mid-market businesses and BPOs, announced today that it has been named the Best Service Provider in the 2023 UC Partner Awards hosted by UC Today .
  • It's a fiercely competitive space, so [the Best Service Provider] is a highly coveted award," said David Dungay, Editor-in-Chief at UC Today, during the UC Partner Awards ceremony .
  • UC Today is the leading international news publication honoring excellence in unified communications and collaboration technology, and the UC Partner Awards have become a beacon of recognition for companies and professionals pushing the envelope in the UC and collaboration technology sphere.
  • A panel of leading UC and channel experts judge the awards, evaluating applicants' abilities to demonstrate innovation, improved experience and execution.

Broadvoice Receives 2023 Contact Center as a Service Product of the Year Award from CUSTOMER Magazine

Retrieved on: 
Wednesday, November 29, 2023
Smart, CX, Microsoft, Social media, TMC, Statistics, Organization, Human, Sales, BroadVoice

LOS ANGELES, Nov. 29, 2023 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market businesses and BPOs, announced today that TMC named the Broadvoice CCaaS platform as a winner of the 2023 CCaaS Product of the Year Award.

Key Points: 
  • The CUSTOMER CCaaS Product of the Year Awards honor individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable and feature-rich contact center solutions to businesses of all sizes.
  • The Broadvoice CCaaS platform launched in the U.S. in January 2023 as a breakthrough cloud-native contact center designed to simplify operations.
  • "We're thrilled that the Broadvoice CCaaS platform has been recognized as a CUSTOMER CCaaS Product of the Year," said George Mitsopoulos, Chief Product Officer at Broadvoice.
  • "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Broadvoice with a 2023 CCaaS Product of the Year Award," said TMC CEO Rich Tehrani .

Broadvoice Wins 2023 INTERNET TELEPHONY Excellence Award

Retrieved on: 
Thursday, November 16, 2023
BroadVoice, Zoho Corporation, TMC, INTERNET, Microsoft, UCAA, Microsoft Teams, PBX, IP, Salesforce, UC, Webhook, Mobile phone

LOS ANGELES, Nov. 16, 2023 /PRNewswire/ -- Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market businesses, announced today that TMC has named the b-hive UCaaS platform a recipient of the 2023 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

Key Points: 
  • LOS ANGELES, Nov. 16, 2023 /PRNewswire/ -- Broadvoice , an omnichannel contact center platform and unified communications provider for small and mid-market businesses, announced today that TMC has named the b-hive UCaaS platform a recipient of the 2023 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.
  • "Congratulations to Broadvoice for being honored with an INTERNET TELEPHONY Excellence Award for innovation in IP communications.
  • The b-hive UCaaS platform has demonstrated outstanding quality and has delivered exceptional, measurable, tangible results for its users," said TMC CEO Rich Tehrani .
  • "We're honored to be recognized by INTERNET TELEPHONY magazine for our b-hive UCaaS platform, which supports the evolving needs of modern distributed workforces," said Broadvoice Chief Product Officer George Mitsopoulos.

Broadvoice Named to Inc.'s Second Annual Power Partner Awards

Retrieved on: 
Wednesday, November 1, 2023
UCAA, Health, UC, Life, Microsoft, Organization, B2B, Entrepreneurship, Advertising, ROI, Salesforce, Marketing, BroadVoice, Record, Microsoft Teams, PBX, Video game

LOS ANGELES, Nov. 1, 2023 /PRNewswire/ -- This week Inc. Business Media recognized Broadvoice as a recipient of the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting entrepreneurs and helping startups grow. This is the second consecutive year Broadvoice has earned the award, which is based on customer ratings.

Key Points: 
  • LOS ANGELES, Nov. 1, 2023 /PRNewswire/ -- This week Inc. Business Media recognized Broadvoice as a recipient of the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting entrepreneurs and helping startups grow.
  • This is the second consecutive year Broadvoice has earned the award, which is based on customer ratings.
  • "We're thrilled to receive the Inc. Power Partner Award for the second year in a row," said Jim Murphy, CEO of Broadvoice.
  • Broadvoice technology supports the ways small and mid-market businesses connect, regardless of their channel or location.

BAI Connect Welcomes Industry Leader Kevin Connor as CFO, Paving the Way for Growth and Value Maximization

Retrieved on: 
Thursday, October 19, 2023
Technology, Residential Building & Real Estate, Other Technology, Construction & Property, Networks, Internet, Hardware, CFO, BroadVoice, Growth, Accounting, MDU, Telecommunications, Management

BAI Connect, one of the nation's leading providers of hybrid fiber/wireless internet services, recently named Kevin Connor as its new Chief Financial Officer (CFO).

Key Points: 
  • BAI Connect, one of the nation's leading providers of hybrid fiber/wireless internet services, recently named Kevin Connor as its new Chief Financial Officer (CFO).
  • Connor brings a wealth of experience in the telecommunications and finance industries and will oversee the company's financial planning, reporting, accounting, regulatory and tax activities.
  • Connor's appointment as CFO comes at a pivotal moment in BAI Connect's growth journey.
  • Connor expressed his excitement about joining the company, saying, "I'm delighted to join BAI Connect during a cycle of expansion.

Broadvoice Awarded 2023 INTERNET TELEPHONY Hosted VoIP Excellence Award

Retrieved on: 
Wednesday, October 18, 2023
UCAA, Microsoft, UC, INTERNET, Human, Hosting, Salesforce, BroadVoice, Learning curve, TMC, PBX, SLA, Webhook, CCAA, Voice over IP, Mobile phone, Video game, IP

LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.

Key Points: 
  • LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.
  • "Congratulations to Broadvoice for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications.
  • Broadvoice has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers," said TMC CEO Rich Tehrani .
  • "We're honored to win the Hosted VoIP Excellence Award from INTERNET TELEPHONY for the third consecutive year," said Broadvoice Chief Product Officer George Mitsopoulos.

ArenaCX Launches CXHub, An Outsourcing Program In Partnership With Broadvoice

Retrieved on: 
Thursday, October 12, 2023
Partnership, Microsoft, Human, CCAA, LOS, BPO, RFP, Software, Emergency, CX, UCAA, Video game, Sales, BroadVoice

LOS ANGELES AND NASHVILLE, Tenn., Oct. 12, 2023 /PRNewswire-PRWeb/ -- Today, during Nashville's Customer Contact Week, ArenaCX announced the launch of CXHub, a new outsourcing and staff augmentation program in partnership with Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS).

Key Points: 
  • CXHub, powered by ArenaCX, offers seamless access to top-quality, global BPOs for Broadvoice customers and customers of other CCaaS and UCaaS systems.
  • "95% of Fortune 500 companies leverage outsourcing, and for good reason," says Alan Pendleton, CEO of ArenaCX.
  • Improved operational flexibility: Staff augmentation and outsourcing allow users to leverage seasonality, new product launches, skills gaps, and changes in call volume.
  • With this program, ArenaCX also becomes an authorized partner of Broadvoice software, which complements the ArenaCX contact center technology stack of hardware, software, staff augmentation (BPO), and professional services.