UCAA

Revolutionizing Customer Service: The Rise of Contact Center as a Service Market | Brandessence Market Research

Retrieved on: 
Thursday, February 9, 2023
Cloud, Organization, Call centre, Insurance, NICE, Human, Services marketing, UCAA, City centre, Automation, Customer communications management, API, Transcription, ServiceNow, Patient, Automatic call distributor, Telephone, Software, IVR, Intelligence, Health care, Amazon Web Services, Video interaction guidance, Automation Anywhere, Communication, COVID-19, ACD, Social media, AI, Interactive voice response, Mobile phone, Online shopping, Risk management, Sales, CCAA

Call centers and telemarketing firms that make outbound calls, take orders from customers via telephone, and offer customer service.

Key Points: 
  • Call centers and telemarketing firms that make outbound calls, take orders from customers via telephone, and offer customer service.
  • Various companies are now focusing on such AI-based cloud contact center solutions to better meet customer demands.
  • As technology, particularly cloud technology, continued to develop, so too did contact center technology, eventually leading to the development of CCaaS (contact center as a service).
  • On Special Contact Center as a Service Market Report is also available for below region:

Revolutionizing Customer Service: The Rise of Contact Center as a Service Market | Brandessence Market Research

Retrieved on: 
Thursday, February 9, 2023
Cloud, Organization, Call centre, Insurance, NICE, Human, Services marketing, UCAA, City centre, Automation, Customer communications management, API, Transcription, ServiceNow, Patient, Automatic call distributor, Telephone, Software, IVR, Intelligence, Health care, Amazon Web Services, Video interaction guidance, Automation Anywhere, Communication, COVID-19, ACD, Social media, AI, Interactive voice response, Mobile phone, Online shopping, Risk management, Sales, CCAA

Call centers and telemarketing firms that make outbound calls, take orders from customers via telephone, and offer customer service.

Key Points: 
  • Call centers and telemarketing firms that make outbound calls, take orders from customers via telephone, and offer customer service.
  • Various companies are now focusing on such AI-based cloud contact center solutions to better meet customer demands.
  • As technology, particularly cloud technology, continued to develop, so too did contact center technology, eventually leading to the development of CCaaS (contact center as a service).
  • On Special Contact Center as a Service Market Report is also available for below region:

Broadvoice Recognized in TrustRadius Winter 2023 'Best of' Awards

Retrieved on: 
Tuesday, February 7, 2023
BroadVoice, CCAA men's basketball tournament, Pleasure, Research, Human, Best Value, SIP, PBX, LOS, UC, UCAA, Online shopping, Voice over IP

LOS ANGELES, Feb. 7, 2023 /PRNewswire/ -- TrustRadius has recognized Broadvoice®, a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS) and SIP Trunking services for small and mid-market businesses, in their Winter 2023 'Best of' awards.

Key Points: 
  • TrustRadius Reviewers Honor Broadvoice in Relationship, Value for Price and Feature Set Categories
    LOS ANGELES, Feb. 7, 2023 /PRNewswire/ -- TrustRadius has recognized Broadvoice® , a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS) and SIP Trunking services for small and mid-market businesses, in their Winter 2023 'Best of' awards.
  • TrustRadius launched the Best Feature Set Award in 2021 to highlight solutions with the best features based on customer satisfaction.
  • "Broadvoice is honored to be recognized once again by the TrustRadius community for the Broadvoice b-hive unified communications platform.
  • "Broadvoice has won the Winter 2023 awards for Best Feature Set, Best Value for Price and Best Relationship in the UCaaS category," said Megan Headley, Vice President of Research at TrustRadius.

AudioCodes Reports Fourth Quarter and Full Year 2022 Results and Declares Semi-Annual Dividend of 18 cents per share

Retrieved on: 
Tuesday, February 7, 2023
Bank statement, Novation Companies, AudioCodes, Eastern Time Zone, Human, Microsoft Teams, Investment, Tel Aviv Stock Exchange, Interest, Acquisition, TCV, Table, Microsoft, OEM, GAAP, Webcast, Share repurchase, AUDC, CX, Zoom, Music, Video game, Cryptocurrency, Reinsurance, Bank, Holding company, Magazine, UCAA

Revenues for the fourth quarter of 2022 were $70.7 million compared to $69.7 million for the third quarter of 2022 and $66.1 million for the fourth quarter of 2021.

Key Points: 
  • Revenues for the fourth quarter of 2022 were $70.7 million compared to $69.7 million for the third quarter of 2022 and $66.1 million for the fourth quarter of 2021.
  • Net income was $7.5 million, or $0.23 per diluted share, for the fourth quarter of 2022 compared to $7.3 million, or $0.22 per diluted share, for the fourth quarter of 2021.
  • On a Non-GAAP basis, net income was $11.9 million, or $0.36 per diluted share, for the fourth quarter of 2022 compared to $13.4 million, or $0.39 per diluted share, for the fourth quarter of 2021.
  • Net cash provided by operating activities was $0.4 million for the fourth quarter of 2022 and $8.3 million for 2022.

Broadvoice Names Sean Johnston New VP of Channel Partnerships and Alliances

Retrieved on: 
Thursday, February 2, 2023
Cloud, Human, CDW, UCAA, Mitel, CCAA, Senior, VARS, Member of the Scottish Parliament, BroadVoice, SIP, Airline, Video game

LOS ANGELES, Feb. 2, 2023 /PRNewswire/ -- Broadvoice®, a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS) and SIP Trunking services for small and mid-market businesses, has named cloud communications channel veteran Sean Johnston as its new Vice President of Channel Partnerships and Alliances.

Key Points: 
  • In this role, Johnston will lead Broadvoice's channel strategy as the company grows and scales its partner-led go-to-market approach.
  • "Broadvoice is known for its partner-friendly channel program, which helps partners grow their cloud communications business by giving them tools to attract and retain customers.
  • Sean's experience working with partners in the U.S. and Canada makes him a great fit for our expanding Broadvoice channel team."
  • Previously, Johnston rose through the ranks at Mitel from Agent Channel Account Manager to Channel Account Manager–UCaaS to Senior Channel Account Manager for their CDW account.

North American VoIP Access and SIP Trunking Services Market Report 2022: VoIP Services Find New a New Role in Cloud PBX Integrations - Forecasts to 2028

Retrieved on: 
Friday, January 27, 2023
Cloud, UC, Microsoft, Marketing, SIP, Human, CPE, IP, UCAA, Voice over IP, Growth, PBX, Organization, Research, Mobile phone, Cable television

DUBLIN, Jan. 27, 2023 /PRNewswire/ -- The "Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2028" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Jan. 27, 2023 /PRNewswire/ -- The "Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2028" report has been added to ResearchAndMarkets.com's offering.
  • This research study discusses market drivers and restraints that are positively or negatively impacting the North American VoIP access and SIP trunking services market, as well as overall market and technology trends.
  • For VoIP access and SIP trunking services, modern on-premises unified communications platforms are already optimized for SIP trunking rather than legacy communications services becomes a significant factor pushing businesses to the service.
  • This study delivers market sizing, growth forecasts, and market share analysis in the next-generation voice access services market comprising:

Calero-MDSL Rebrands to Reflect Simple Clarity of Product: Calero

Retrieved on: 
Monday, January 23, 2023
Philosophy, Software as a service, UCAA, Software, Telecom, TEM, Video game, Mobile phone

This unveiling includes the simplification of its name to Calero, and the renaming of its platform to Calero.com, accompanied by a new logo and refreshed visual identity.

Key Points: 
  • This unveiling includes the simplification of its name to Calero, and the renaming of its platform to Calero.com, accompanied by a new logo and refreshed visual identity.
  • TEM market leader Calero-MDSL rebrands to Calero, launching new visual identity and renaming its platform to Calero.com.
  • "As we looked at our roadmap to the future, we realized that our brand and image needed to reflect our philosophy of simplicity and our technology-first approach to solving expense management problems.
  • Shortening to Calero embraces the familiarity of the name, while the new visual identity embodies our 'always on' energy," said Scott Gilbert, Chief Executive Officer.

Calero-MDSL Rebrands to Reflect Simple Clarity of Product: Calero

Retrieved on: 
Monday, January 23, 2023
Philosophy, Software as a service, UCAA, Software, Telecom, TEM, Video game

This unveiling includes the simplification of its name to Calero, and the renaming of its platform to Calero.com, accompanied by a new logo and refreshed visual identity.

Key Points: 
  • This unveiling includes the simplification of its name to Calero, and the renaming of its platform to Calero.com, accompanied by a new logo and refreshed visual identity.
  • "As we looked at our roadmap to the future, we realized that our brand and image needed to reflect our philosophy of simplicity and our technology-first approach to solving expense management problems.
  • Shortening to Calero embraces the familiarity of the name, while the new visual identity embodies our 'always on' energy," said Scott Gilbert, Chief Executive Officer.
  • As exciting as this announcement is, I am even more excited about what is to come in the remainder of 2023.

NAIC's 2021 Robert Dineen Award Recipients Share More than 120 Years of Service to the Insurance Industry

Retrieved on: 
Tuesday, December 14, 2021
Education, Insurance, Service, National Association of Insurance Commissioners, Public Health Service Outstanding Service Medal, Financial statement analysis, Financial services, Michigan Department of Insurance and Financial Services, Woman, National Accreditation Program for Rectal Cancer, SAN, Texas Department of Insurance, View, Contribution, Health, Mississippi Insurance Department, Regulation, Handbook, Multimedia, Human, Support, Review, Senior, National Association, Society, NAIC, Industry, UCAA, Slape, Financial adviser, Risk management

SAN DIEGO, Dec. 13, 2021 /PRNewswire/ --The National Association of Insurance Commissioners (NAIC) recognizes three state insurance regulators with its 2021 Robert Dineen Award.

Key Points: 
  • SAN DIEGO, Dec. 13, 2021 /PRNewswire/ --The National Association of Insurance Commissioners (NAIC) recognizes three state insurance regulators with its 2021 Robert Dineen Award.
  • This year's Robert Dineen Award recipients are Nancy Cross, Statutory Compliance Director for the Mississippi Insurance Department, Doug Slape, Chief Deputy Commissioner for the Texas Department of Insurance, and Judy Weaver, Senior Deputy Director at the Michigan Department of Insurance & Financial Services.
  • Nancy Cross joined the Mississippi department of insurance in December of 1958 as the administrative assistant to the Deputy Commissioner.
  • The Robert Dineen Award was established in June of 1989 for Outstanding Service and Contribution to the State Regulation of Insurance and named in honor of the founder of the NAIC's Support and Services Office.