UCAA

NUSO Acquires Integrated Customer Experience Software-as-a-Service Company

Retrieved on: 
Wednesday, December 13, 2023
VoIP, Software, Mobile, Wireless, Networks, Internet, Data Management, Technology, Other Communications, Satellite, Communications, Other Technology, Telecommunications, HIPAA, Acquisition, GDPR, City centre, TMT, Multimedia, CX, UCAA, Microsoft Teams, PBX, Microsoft, Transport, Network equipment provider, Video game

(Graphic: Business Wire)

Key Points: 
  • (Graphic: Business Wire)
    This combination enriches NUSO’s core customer experience (CX) offer to its cloud communications applications.
  • “We are excited to add Mida’s core capabilities around Contact Center and Compliance Recorder solutions to the NUSO portfolio,” said Matt Siemens, NUSO CEO.
  • In addition, this move anchors NUSO directly in the global service provider and critical infrastructure markets serving transportation and emergency services.
  • “NUSO’s acquisition of Mida Solutions broadens the portfolio of solutions our partners can offer their customers,” said Ryan Henley, NUSO CRO.

Ty Chooses 8x8 XCaaS for Enhanced Customer Experiences and Employee Collaboration

Retrieved on: 
Tuesday, December 12, 2023
Toys, Retail, Technology, Audio, Video, Telecommunications, Software, Communication, SLA, UCAA, CCAA men's basketball tournament, SMS, EGHT, Online shopping, Ty

With the company’s previous communication system about to be discontinued, Ty knew it needed a new cloud contact center and unified communications solution capable of providing enhanced experiences and connecting its customers and employees, regardless of location.

Key Points: 
  • With the company’s previous communication system about to be discontinued, Ty knew it needed a new cloud contact center and unified communications solution capable of providing enhanced experiences and connecting its customers and employees, regardless of location.
  • Ty turned to IT consultant Morgan Birge for expert advice to modernize their communications and collaboration infrastructure.
  • Since deploying 8x8, Ty has realized a yearly savings of $75,000 by switching to a cloud-based, single-vendor contact center and unified communications platform.
  • Additionally, Ty has begun offering an enhanced experience by giving customers a callback option when calling the contact center, with 91.7% of customers opting for this feature.

8x8 Named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service

Retrieved on: 
Tuesday, December 5, 2023
Technology, Other Communications, Telecommunications, Communications, Software, Internet, Data Management, Artificial Intelligence, VoIP, Research, Magic Quadrant, PSTN, City centre, SLA, Unified communications, Worldwide, UCAA, CCAA men's basketball tournament, EGHT, Microsoft, MAGIC, Publication, SMS, Human, Online shopping, Gartner

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has been named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service 1.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has been named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service 1.
  • In addition to being named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service , 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service 2.
  • [1] Gartner Magic Quadrant for Unified Communications as a Service , Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2023.
  • This Magic Quadrant report name has changed from 2015 onwards- 2015-2023: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.

RingCentral Named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report for Ninth Year in a Row

Retrieved on: 
Tuesday, December 5, 2023
Data Management, Technology, Other Communications, Communications, Telecommunications, Software, Artificial Intelligence, Networks, Internet, VoIP, Mobile, Wireless, Research, NYSE, RingCentral, Unified communications, Telephony, UCAA, RNG, Magic Quadrant, Health, MAGIC, Publication, Worldwide, Gartner

We are truly proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS, Worldwide report.

Key Points: 
  • We are truly proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS, Worldwide report.
  • To download a complimentary copy of the 2023 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report, click here .
  • Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.
  • Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Pankil Sheth, Megan Fernandez, November 30, 2023.

Rainbow, Alcatel-Lucent Enterprise's Cloud-based Telephony and Collaboration Solution, Obtains Prestigious CSPN Certification From ANSSI

Retrieved on: 
Wednesday, November 22, 2023
Data Management, Security, Technology, Telecommunications, Mobile, Wireless, Software, Networks, Cloud, DNA, Policy, Confidentiality, ANSSI, Information system, Alcatel-Lucent Enterprise, CSPN, UCAA, Communication, Certification, Rainbow, ALE, Network equipment provider

This certification, based on Rainbow's private cloud infrastructure, underscores ALE's ongoing commitment to information security and customer data protection.

Key Points: 
  • This certification, based on Rainbow's private cloud infrastructure, underscores ALE's ongoing commitment to information security and customer data protection.
  • "This certification, issued on the basis of our private cloud infrastructure, is one of the most demanding in terms of information security.
  • ANSSI's CSPN certification reinforces Alcatel-Lucent Enterprise customers' confidence in the security of their communications and data when using Rainbow.
  • Enhanced trust: This independent, market-recognised certification allows ALE’s customers to have absolute confidence in the security of their communications when using Rainbow.

2600Hz, an Ooma Company, Wins Best White Label Solution Award from UC Today

Retrieved on: 
Tuesday, November 21, 2023
Apps, Applications, Mobile, Wireless, Technology, Publishing, Security, Communications, Software, Networks, Internet, Data Management, Kazoo, Best, Heart, API, UCAA, CCAA men's basketball tournament, Growth, UC, Ooma, Nectar

Ooma, Inc ., a smart communications platform for businesses and consumers, today announced that the Kazoo communications solution from 2600Hz, an Ooma company, has been named the Best White Label Solution in the prestigious UC Partner Awards 2023 from the publication UC Today.

Key Points: 
  • Ooma, Inc ., a smart communications platform for businesses and consumers, today announced that the Kazoo communications solution from 2600Hz, an Ooma company, has been named the Best White Label Solution in the prestigious UC Partner Awards 2023 from the publication UC Today.
  • At the heart of the Kazoo is a dedication to the success of 2600Hz’s service provider and reseller partners.
  • “2600Hz’s exceptional work in creating a white label solution has truly set the industry standard, and we are thrilled to see their accomplishments acknowledged at UC Partner Awards 2023," said David Dungay, UC Today editor in chief.
  • “We are thrilled that UC Today has named Kazoo the Best White Label Solution,” said Patrick Sullivan, vice president of Kazoo Ecosystems at Ooma.

Securonix Appoints Scott Sampson as Chief Revenue Officer

Retrieved on: 
Thursday, November 16, 2023
Security, Defense, Technology, Other Defense, Software, Vonage, DailyPay, Acquisition, Senior, Organization, Magic Quadrant, IBM, Chief commercial officer, UCAA, NewVoiceMedia, CCAA, ChatGPT, Growth, Management, SIEM

Securonix, Inc. , a leader in Unified Defense SIEM, today announced the appointment of Scott Sampson as Chief Revenue Officer.

Key Points: 
  • Securonix, Inc. , a leader in Unified Defense SIEM, today announced the appointment of Scott Sampson as Chief Revenue Officer.
  • “We are excited to welcome Scott to Securonix and have him join our executive leadership team,” said Nayaki Nayyar, Chief Executive Officer, Securonix.
  • He most recently served as the Chief Revenue and Commercial Officer at DailyPay, Inc., a leading on-demand pay solution provider.
  • In addition to serving as Chief Revenue Officer of NewVoiceMedia through its acquisition by Vonage, Sampson spent 10 years at IBM in North American and global enterprise sales leadership positions.

Mutare Receives 2023 Contact Center as a Service (CCaaS) Product of the Year Award from CUSTOMER Magazine

Retrieved on: 
Friday, December 15, 2023
VTF, Organization, Human voice, CX, TMC, UCAA, CCAA women's basketball tournament, Mobile phone

CHICAGO, Dec. 15, 2023 /PRNewswire/ -- Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, announced today that TMC, a global, integrated media company, has named Mutare Voice Traffic Filter as a 2023 CUSTOMER  CCaaS Product of the Year Award winner.

Key Points: 
  • "We are very grateful to be in a position to receive prestigious industry awards for our flagship platform, the Mutare Voice Traffic Filter."
  • The 2023 CUSTOMER CCaaS Product of the Year Awards honor individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable, and feature-rich contact center solutions to businesses of all sizes.
  • "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Mutare with a 2023 CCaaS Product of the Year Award," said Rich Tehrani , CEO, TMC.
  • "Its Voice Traffic Filter solution has proven deserving of this elite status and I look forward to continued innovation from Mutare in 2024 and beyond."

Reinvent Telecom Receives 2023 Unified Communications Product of the Year Award

Retrieved on: 
Thursday, December 14, 2023
Channel, Telecom, SIP, Keyword Services Platform, MMS, Product management, TMC, INTERNET, UCAA, Microsoft Teams, PBX, Microsoft, SMS, Mobile phone

SCOTTSDALE, Ariz., Dec. 14, 2023 /PRNewswire-PRWeb/ -- Reinvent Telecom, a provider of private-labeled unified communications, SIP trunking, business messaging, direct routing for Microsoft Teams and contact center as a service solutions, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Reinvent Unified Communications & Collaboration as a Service Platform as a 2023 Unified Communications Product of the Year Award winner.

Key Points: 
  • SCOTTSDALE, Ariz., Dec. 14, 2023 /PRNewswire-PRWeb/ -- Reinvent Telecom , a provider of private-labeled unified communications, SIP trunking, business messaging, direct routing for Microsoft Teams and contact center as a service solutions, announced today that TMC , a global, integrated media company helping clients build communities in print, in person and online, has named Reinvent Unified Communications & Collaboration as a Service Platform as a 2023 Unified Communications Product of the Year Award winner.
  • "It's an honor to be recognized by TMC for Unified Communications Product of the Year," said Jeff Kramarczyk, Director of Product Management for Reinvent Telecom.
  • Reinvent Telecom built and operates a private-label communications platform that empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers.
  • Winners of the 2023 Unified Communications Product of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine online.

Vyopta Integrates Zoom QSS to Enhance Real-Time Monitoring and Analytics for Zoom Phone Users

Retrieved on: 
Tuesday, December 12, 2023
QSS, Organization, Investment, API, Partnership, MTTR, Growth, Government, Telescopic sight, Risk management, Zoom, UCAA

This integration signifies a major step in providing real-time reporting and diagnostics for users of Zoom Phones, leveraging the new APIs introduced by Zoom for enhanced monitoring capabilities.

Key Points: 
  • This integration signifies a major step in providing real-time reporting and diagnostics for users of Zoom Phones, leveraging the new APIs introduced by Zoom for enhanced monitoring capabilities.
  • Vyopta's partnership with Zoom around its QSS feature is set to revolutionize how enterprises understand and manage the quality of experience for their Zoom Phone users.
  • By utilizing Zoom QSS, Vyopta can now offer actionable insights and analytics in real-time, enabling immediate responses to call quality issues.
  • Vyopta's intelligent monitoring and alerts engine, combined with contextual intelligence and customizable dashboards, ensures a comprehensive view of the digital collaboration estate.