Unified communications

Mitel Appoints Christian Jessel to Drive Newly Created DACH Sales Region

Retrieved on: 
Thursday, February 22, 2024

Mitel®, a global leader in business communications, today announced the creation of a dedicated DACH sales region and the appointment of Christian Jessel as Head of Mitel DACH.

Key Points: 
  • Mitel®, a global leader in business communications, today announced the creation of a dedicated DACH sales region and the appointment of Christian Jessel as Head of Mitel DACH.
  • View the full release here: https://www.businesswire.com/news/home/20240222743954/en/
    Christian Jessel, Head of Mitel DACH (Photo: Business Wire)
    In his new role, Christian will lead the DACH sales strategy and execution, driving growth in critically important markets such as Germany, Austria and Switzerland.
  • We have a leading presence in this market through both direct and indirect sales channels, which allows us to better respond to the needs of our customers and partners and offer customized solutions,” commented Christian Jessel as Head of DACH region at Mitel.
  • DACH is a key region for us as part of our plans to drive continued growth and I’m convinced that Christian and his team will set this region up for success.“

RingCentral Announces Fourth Quarter and Fiscal Year 2023 Results

Retrieved on: 
Tuesday, February 20, 2024

Revenue: Total revenue was $571 million for the fourth quarter of 2023, up from $525 million in the fourth quarter of 2022, representing 9% growth.

Key Points: 
  • Revenue: Total revenue was $571 million for the fourth quarter of 2023, up from $525 million in the fourth quarter of 2022, representing 9% growth.
  • Adjusted, unlevered free cash flow for the fourth quarter of 2023 was a record $97 million, or 17.0% of total revenue, compared to $0.4 million, or 0.1% of total revenue, for the fourth quarter of 2022.
  • The Company also repurchased over $60 million in shares during the fourth quarter of 2023 under the plans authorized in May and November of 2023.
  • What: RingCentral financial results for the fourth quarter and fiscal year 2023 and outlook for the first quarter and fiscal year 2024.

Intermedia Cloud Communications Drives Service Provider Success with Expanded Partner Program

Retrieved on: 
Thursday, February 29, 2024

SUNNYVALE, Calif., Feb. 29, 2024 /PRNewswire/ -- Intermedia Cloud Communications, a leading provider of cloud communications, collaboration, and productivity solutions to over 135,000 businesses and 7,500 channel partners, today announced a strategic expansion of its partner program tailored to meet the distinct challenges faced by Service Providers (SPs). With a proven track record of success in building cloud communications and collaboration businesses for partners, including many SPs, Intermedia is intensifying its focus on the SP community to help them deliver competitive and profitable unified communications, collaboration and customer experience solutions under their own brand.

Key Points: 
  • Intermedia's award-winning cloud solutions and holistic approach to partner success help Service Providers strengthen their brands, own their customer relationships, realize greater revenues, and thrive in the highly competitive and changing unified communications space
    SUNNYVALE, Calif., Feb. 29, 2024 /PRNewswire/ -- Intermedia Cloud Communications , a leading provider of cloud communications, collaboration, and productivity solutions to over 135,000 businesses and 7,500 channel partners, today announced a strategic expansion of its partner program tailored to meet the distinct challenges faced by Service Providers (SPs).
  • Couple this with Intermedia's innovative reseller partner program and 360-degree approach to partner support, and the formula for SP unified communications success emerges.
  • Jonathan McCormick, COO and CRO at Intermedia, commented: "As the cloud communications market continues its evolution, so do the incredible opportunities for Service Providers.
  • Click here to learn more about Intermedia's Partner Program for Service Providers, including more about its 360-degree approach to partner success.

Tenant, Inc., Unveils New Features for Its Cloud-Based Self-Storage SaaS Software Platform at the Storelocal® 10th Annual Innovation Summit 2024 Conference

Retrieved on: 
Tuesday, February 27, 2024

This allows marketers to create targeted, feature-specific campaigns that direct visitors to specialized landing pages for  a more streamlined sales funnel.

Key Points: 
  • This allows marketers to create targeted, feature-specific campaigns that direct visitors to specialized landing pages for  a more streamlined sales funnel.
  • By visualizing the data in Looker Studio, self-storage operators can now easily gain valuable insight with the data visualization flexibility they need.
  • Tenant Warehouse - Tenant, Inc., has differentiated itself from other players in the self-storage software industry by offering a data abstraction layer.
  • The Innovation Summit was the perfect venue for us to demonstrate our enhanced capabilities."

Managed Network Services Market worth $89.9 billion by 2028 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Monday, February 26, 2024

The segment dedicated to managed network security is poised for the most significant growth within the Managed Network Services Market.

Key Points: 
  • The segment dedicated to managed network security is poised for the most significant growth within the Managed Network Services Market.
  • The healthcare vertical within the Managed Network Services Market anticipates accelerated growth driven by its significant technology investments.
  • Analyze each submarket concerning individual growth trends, prospects, and contributions to the overall Managed Network Services Market.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Managed Network Services Market.

Managed Network Services Market worth $89.9 billion by 2028 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Monday, February 26, 2024

The segment dedicated to managed network security is poised for the most significant growth within the Managed Network Services Market.

Key Points: 
  • The segment dedicated to managed network security is poised for the most significant growth within the Managed Network Services Market.
  • The healthcare vertical within the Managed Network Services Market anticipates accelerated growth driven by its significant technology investments.
  • Analyze each submarket concerning individual growth trends, prospects, and contributions to the overall Managed Network Services Market.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Managed Network Services Market.

NextPlane Brings GenAI and Seamless Interconnection Between Microsoft Teams, UCaaS, and CX Platforms

Retrieved on: 
Wednesday, February 21, 2024

NextPlane enables subscribers to upgrade their Microsoft Teams calls with an advanced AI companion that transcribes and analyzes voice and video calls.

Key Points: 
  • NextPlane enables subscribers to upgrade their Microsoft Teams calls with an advanced AI companion that transcribes and analyzes voice and video calls.
  • NextPlane serves as a dynamic interoperability layer, future-proofing integration with the Microsoft Graph API or SIP Gateway.
  • This latest feature enhances CX platforms by matching consumers with agents using sentiment analysis for personalized interactions.
  • NextPlane OpenAxys functions as an abstraction layer, bridging the gap between UC platforms, custom applications, AI tools, and LLMs.

Expansion of Partner Business: ASC Announces Partnership with CDM

Retrieved on: 
Monday, February 19, 2024

HÖSBACH, Germany, Feb. 19, 2024 /PRNewswire/ -- ASC Technologies AG, one of the world's leading providers for cutting-edge software and cloud solutions, specialized in compliance recording and analysis of communication, has announced the partnership with CDM (Communications Design & Management), one of Australia's leading ICT service providers.

Key Points: 
  • The partnership brings together CDM's expertise in IT network infrastructure and service delivery with ASC's many years of experience in compliance recording and AI-driven analytics.
  • CDM's Unified Communications Manager commented: "Providing the right solution for the best possible outcome for our customers is a key focus of CDM.
  • Within our Unified Communications practice, we have chosen ASC to provide class-leading recording and analytics across our entire technology stack.
  • Our partnership will unlock the full potential of Microsoft Teams, backed by the power of Microsoft Azure and OpenAI."

Smart IMS Inc. Expands APAC Presence Through ITCS Group Acquisition

Retrieved on: 
Wednesday, February 14, 2024

"We are excited to welcome ITCS Group to the Smart IMS family," said Nagesh Gouravaram, COO of Smart IMS.

Key Points: 
  • "We are excited to welcome ITCS Group to the Smart IMS family," said Nagesh Gouravaram, COO of Smart IMS.
  • "By integrating ITCS expertise and market presence, we are expanding our portfolio and solidifying our commitment to enable enterprise efficiency with assured outcomes," said Drushti Modukuru, Vice President, Smart IMS Inc. Asia Pacific.
  • The acquisition of ITCS Group is a significant milestone in Smart IMS's digital transformation and infrastructure managed service operation growth.
  • "Among the numerous parties from all over the world who expressed interest in ITCS, Smart IMS was the most suitable buyer and we are confident that Smart IMS will take ITCS to new heights with its global presence and diverse suite of services," said Gavyn Ng and Ellyn Tan, partners of the Financial Services Advisory team at Mazars, Singapore.

Southern Cross Credit Union Boosts Customer Engagement with Vonage Fusion

Retrieved on: 
Wednesday, February 7, 2024

HOLMDEL, N.J., Feb. 7, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been chosen by Southern Cross Credit Union (SCCU), a community-based organization committed to its purpose of supporting customers through their financial life stages. With Vonage Fusion, a Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution, SCCU is leveraging a common, flexible platform where these solutions can work in harmony across various departments and to scale up or down as needed.

Key Points: 
  • The organization has been heavily investing in more streamlined digital solutions, choosing Vonage Fusion to better support customers across Australia and to continue expanding its reach without compromising on quality of service.
  • And, by leveraging its existing investment in Salesforce, coupling Vonage Fusion's contact center capabilities with deep integration into Service Cloud, SCCU is driving engagement for both employees and customers at every touchpoint.
  • * Vonage Fusion is the perfect choice for businesses wanting to become more agile, build differentiation and accelerate customer loyalty to create seamless and personalized employee and customer experiences through a single solution.
  • "With solutions like Vonage Fusion, we are helping customers of all sizes build seamless and personalized employee and customer engagement through complementary communications solutions," said Ron Maayan, SVP Product Management for Vonage.