Call centre

TeleVox Showcases Patient Relationship Management Platform with SMART SMS at ViVE 2024

Retrieved on: 
Wednesday, February 21, 2024

LOS ANGELES, Feb. 21, 2024 (GLOBE NEWSWIRE) -- TeleVox , the industry-leading provider of omnichannel patient relationship management technology, will display its platform designed to help healthcare providers move from simple, episodic patient interactions to more comprehensive and meaningful relationships at ViVE 2024 (booth 1730), held February 25-28 at the Los Angeles Convention Center.

Key Points: 
  • LOS ANGELES, Feb. 21, 2024 (GLOBE NEWSWIRE) -- TeleVox , the industry-leading provider of omnichannel patient relationship management technology, will display its platform designed to help healthcare providers move from simple, episodic patient interactions to more comprehensive and meaningful relationships at ViVE 2024 (booth 1730), held February 25-28 at the Los Angeles Convention Center.
  • ViVE attendees will get a firsthand look at TeleVox’s Enterprise Edition , which redefines patient engagement, turning episodic interactions into continuous, evolving relationships.
  • Leveraging SMART SMS, this omnichannel solution enhances patient experiences, optimizes care, lightens the staff workload, and contributes to the financial success of health systems.
  • “The transition towards patient relationship management (PRM) is essential as we navigate the shift to value-based care in the face of escalating healthcare costs,” said Vik Krishnan, President of TeleVox.

MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua

Retrieved on: 
Monday, February 19, 2024

MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.

Key Points: 
  • MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.
  • The MCI acquisition furthers MCI's strategic expansion of MCI’s global footprint and enhancement of its tech offerings.
  • BYC, headquartered in Cape Town, South Africa, is a rapidly growing global BPO, delivering exceptional Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquee South African, Australian, and United Kingdom enterprise clients.
  • Anthony Marlowe, CEO of MCI, expresses MCI’s enthusiasm of the BYC acquisition: "The addition of BYC Aqua to the MCI Group propels our global and technology mission forward in MCI’s ability to offer CX worldwide.

New West Technologies Announces Q1 Release of KnoxPay for Microsoft Dynamics 365

Retrieved on: 
Thursday, February 15, 2024

PORTLAND, Ore., Feb. 15, 2024 /PRNewswire/ -- In a significant advancement for Microsoft Dynamics 365 users, New West Technologies Inc. is proud to announce the Q1 release of KnoxPay for D365, an innovative payment solution developed in partnership with CardKnox, a Fidelity Payments Company.

Key Points: 
  • PORTLAND, Ore., Feb. 15, 2024 /PRNewswire/ -- In a significant advancement for Microsoft Dynamics 365 users, New West Technologies Inc. is proud to announce the Q1 release of KnoxPay for D365, an innovative payment solution developed in partnership with CardKnox, a Fidelity Payments Company.
  • KnoxPay for D365 ushers in a new era of transactional fluidity, enabling subscribers to process payments on demand, whether online, mobile, in-person, or through unattended solutions.
  • KnoxPay for D365 allows customers to use their preferred payment methods, such as EMV credit, debit, NFC (Apple Pay, GPay Samsung Pay, etc.
  • Dan King, the visionary at the helm of New West Technologies Inc., expressed his excitement about the release: "The introduction of KnoxPay for D365 at the kickoff of Q1 symbolizes our commitment to expanding the horizons for our clients.

SDS Takes Home ASTORS Platinum Award, Capping Off a Year of Prestigious Accolades

Retrieved on: 
Wednesday, December 27, 2023

The American Security Today’s (AST) ASTORS Platinum Award for Best Gunshot Detection Solution.

Key Points: 
  • The American Security Today’s (AST) ASTORS Platinum Award for Best Gunshot Detection Solution.
  • This recent achievement caps off a year of numerous recognitions and highlights the company's innovative SDS Indoor Gunshot Detection System.
  • The award-winning SDS Indoor Gunshot Detection System and its technology advancements in 2023 now includes the groundbreaking feature called ResponderLink.
  • The ASTORS Platinum Award is the crowning achievement in a year of industry recognition for SDS.

Earphones and Headphones Global Strategic Business Report 2023 - ResearchAndMarkets.com

Retrieved on: 
Friday, December 8, 2023

Rise in Music Streaming & Preference for Deeper, More Immersive, Personal & Emotional Music Listening Experience Drive Demand for Headphones and Earphones: Global Market for Music Streaming for Years 2020, 2022, 2024, 2026 and 2028

Key Points: 
  • Rise in Music Streaming & Preference for Deeper, More Immersive, Personal & Emotional Music Listening Experience Drive Demand for Headphones and Earphones: Global Market for Music Streaming for Years 2020, 2022, 2024, 2026 and 2028
    Roust Outlook for Call Centers Supported by the Ever-Important Focus on Customer Relations to Benefit Demand for Headphones to Ensure Employee Mobility & Productivity: Global Market for Call Centers (In US$ Billion) for Years 2020, 2022, 2024, 2026 and 2028
    Headphones Are Critical for Successful Operations of a Call Center, Here's Why
    Healthy Demand for Smartphones Creates a Parallel Market for Headphones & Earphones: Global Shipments of Smartphones (in Million Units) for 2020, 2021 & 2022
    Headphones can Save a Podcast & Make it More Effective & Immersive: Global Podcasting Market (In US$ Million) for Years 2020, 2022, 2024, and 2026
    High Quality Audio Rises in Importance as Telemedicine Gains Momentum, Driving Demand for Premium Headsets & Earphones: Global Telemedicine Opportunity (In US$ Billion) for Years 2021, 2023, 2025 and 2027
    Growing Use of Videoconferencing Amid the WFH Trend Drives Demand for Business-Grade Headsets: Global Opportunity for Web & Video Conferencing (In US$ Million) for Years 2020, 2022, 2024 & 2026
    Living in Times of Persistent Disruption Means Millions Are Transitioned to Remote Working: WFH Employees as a % of the Total Workforce
    Search for Immersive Gaming Experience in the Robustly Growing Gaming Industry to Drive Demand for Gaming Headphones: Global Opportunity for Video Games (In US$ Billion) for Years 2021, 2023, 2025 & 2027

Global Call Centers Strategic Business Report 2023: Market to Reach $494.7 Billion by 2030 from $314.5 Billion in 2022 - U.S. is Estimated at $110 Billion, While China is Forecast to Grow at 6.6% CAGR - ResearchAndMarkets.com

Retrieved on: 
Wednesday, December 6, 2023

In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the end of the analysis period.

Key Points: 
  • In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the end of the analysis period.
  • Growth in the Outsourced segment is estimated at 6.1% CAGR for the next 8-year period.
  • The call center industry has been undergoing significant changes in recent years, driven by various factors including technology transitions and expanding applications.
  • The U.S. Market is Estimated at $110.6 Billion, While China is Forecast to Grow at 6.6% CAGR
    The Call Centers market in the U.S. is estimated at US$110.6 Billion in the year 2022.

Global Call Centers Market Report 2023-2030 - Omnichannel Engagement as Latest Buzzword for Unified Customer Experience

Retrieved on: 
Wednesday, December 6, 2023

DUBLIN, Dec. 6, 2023 /PRNewswire/ -- The "Call Centers - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Dec. 6, 2023 /PRNewswire/ -- The "Call Centers - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • The call center industry has been undergoing significant changes in recent years, driven by various factors including technology transitions and expanding applications.
  • The market outlook for call centers in 2023 is influenced by these evolving dynamics.
  • Overall, the industry continues to adapt to changing customer and market demands while leveraging technological advancements.

Call Center AI Market size to grow by USD 2.72 billion between 2022 - 2027, Growth Driven by Rising adoption of cloud-based call centers - Technavio

Retrieved on: 
Wednesday, November 29, 2023

The potential growth difference for the call center AI market between 2022 and 2027 is USD 2.72 billion.

Key Points: 
  • The potential growth difference for the call center AI market between 2022 and 2027 is USD 2.72 billion.
  • The rising adoption of cloud-based call centers drives the global call center AI market growth.
  • Get deeper insights into the market size, current market scenario, future growth opportunities, major growth driving factors, the latest trends, and much more.
  • Buy the full report here
    Market Challenge - Integration issues between front-end and back-end knowledge bases challenge the global call center AI market growth.

El Paso Water Receives Level II Finalist for Innovation in Field Automation

Retrieved on: 
Thursday, November 2, 2023

El Paso Water, a KloudGin customer, was awarded a Level II Finalist award for Innovation in Field Automation by CS Week in the 2023 Expanding Excellence Awards (EEA).

Key Points: 
  • El Paso Water, a KloudGin customer, was awarded a Level II Finalist award for Innovation in Field Automation by CS Week in the 2023 Expanding Excellence Awards (EEA).
  • El Paso Water partnered with Infosys and KloudGin to revolutionize their field operations.
  • “We are proud to drive utility innovation in the El Paso community and beyond, and this recognition is a testament to our work with El Paso Water and KloudGin.
  • Infosys, a global leader in next-generation digital services and consulting, teamed up with KloudGin to deploy the mobile field service solution at El Paso Water.

India's Only Speech-Tech & Voice AI Focussed Conference & Exhibition

Retrieved on: 
Wednesday, May 31, 2023

Designed to host industry experts, in charge of the

Key Points: 
  • Designed to host industry experts, in charge of the
    speech or voice technology in the Indian market, the B2B platform
    the summit will be the perfect combination of informative sessions,
    with actionable insights into their business strategies.
  • Some of
    the key topics that will be covered during these 2-days are:
    technology in BPO & Call Centers, BFSI, Retail & E-commerce,
    Media & Entertainment Industry.
  • Apart from covering these sectors,
    the attendees can also expect:
    dominating the Speech sphere – be it Alexa, Google
    think Speech will change it all.
  • To be a part of
    India only speech technology- focussed conference & exhibition,