Customer

New Contract Expands ServiceSource Customer Success Solution with Existing Cloud-based Client

Tuesday, May 11, 2021 - 9:07pm

Through this expansion, ServiceSource expects the value of this client partnership will increase approximately 50 percent over the contract\xe2\x80\x99s two-year term.\n\xe2\x80\x9cCustomers are buying outcomes, not just products or services.

Key Points: 
  • Through this expansion, ServiceSource expects the value of this client partnership will increase approximately 50 percent over the contract\xe2\x80\x99s two-year term.\n\xe2\x80\x9cCustomers are buying outcomes, not just products or services.
  • \xe2\x80\x9cFast-growing businesses sometimes lack the resources they need to ensure that smaller and mid-market relationships begin, and stay, on the right track.
  • Our expert sales professionals, data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX\xe2\x84\xa2) into profitable business outcomes.
  • Backed by more than 20 years of experience, ServiceSource drives billions of dollars in client value annually, conducting commerce in 45 languages and 178 countries.

Simplr's New Conversational Commerce Suite Helps Brands Convert More Buyers and Drive Repeat Purchases Through Exceptional Customer Service

Tuesday, May 11, 2021 - 3:27pm

"\nClick here for more information on Simplr\'s Conversational Commerce capabilities.\nSimplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels.

Key Points: 
  • "\nClick here for more information on Simplr\'s Conversational Commerce capabilities.\nSimplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels.
  • Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision.
  • With Simplr\'s NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans.
  • Simplr is funded by Asurion , which continues to support its growth.\nView original content to download multimedia: http://www.prnewswire.com/news-releases/simplrs-new-conversational-comme...\n'

Vericast Introduces Unique Solution Connecting Consumers with Banking Products

Tuesday, May 11, 2021 - 3:00pm

b'Vericast , a leading marketing solutions company, together with its Harland Clarke line of customer experience solutions, today introduces Account Advisor, which uniquely matches customer needs with relevant financial products.

Key Points: 
  • b'Vericast , a leading marketing solutions company, together with its Harland Clarke line of customer experience solutions, today introduces Account Advisor, which uniquely matches customer needs with relevant financial products.
  • In fact, valuable recommendations lead to a 40% increase in customer satisfaction.
  • \xe2\x80\x9cBy utilizing information gathered from guided conversations, we will be able to better tailor our marketing messages.
  • Every day, Vericast influences purchasing and transaction behavior of more than 120 million households \xe2\x80\x93 impacting where they eat, shop, buy, save and borrow.

43% of Consumers Are Likely to Recommend Products & Services Based on the Onboarding Process, Highlighting the Importance of a Valuable User Experience

Tuesday, May 11, 2021 - 1:54pm

"\nWord-of-mouth is a particularly effective form of marketing, helping companies secure new customers.\nBusinesses generate value by satisfying customers\' expectations for the onboarding process and encourage their endorsements.\nNearly a third of consumers (29%) prefer to learn about newly purchased products or services through video tutorials and 28% like accessible resources like FAQs.

Key Points: 
  • "\nWord-of-mouth is a particularly effective form of marketing, helping companies secure new customers.\nBusinesses generate value by satisfying customers\' expectations for the onboarding process and encourage their endorsements.\nNearly a third of consumers (29%) prefer to learn about newly purchased products or services through video tutorials and 28% like accessible resources like FAQs.
  • Our blog is a great source of information that keeps clients on our radar.
  • Use The Manifest as an approachable tour guide through every stage of the buyer journey.
  • With three main offerings data-driven benchmarks, step-by-step guides, and agency shortlists The Manifest strives to make your business goals a reality.\n'

EveryoneSocial Named a 'Strong Performer' in Sales Social Engagement Solutions, Q1 2021 Report by Independent Research Firm

Tuesday, May 11, 2021 - 12:30pm

Social is where prospects live and it\'s where they want to be engaged.

Key Points: 
  • Social is where prospects live and it\'s where they want to be engaged.
  • The good news is that it\'s not too late for those who haven\'t joined the party; there\'s never been a better time to deploy a social sales solution such as EveryoneSocial," stated EveryoneSocial\'s CEO, Cameron Brain.\nAccording to the 2021 report:\n"With some of the world\'s best-known global technology and professional services firms as its customers, the vendor [EveryoneSocial] delivers white-glove service through its dedicated implementation and customer success teams.
  • While the reference customers we heard from want more integrations with their other market-facing systems, they also told us they value the platform\'s ease of use and the vendor\'s \'incredible customer service.\' EveryoneSocial is a good fit for companies with a large global footprint that want to activate hundreds of users with ease.
  • "\nEveryoneSocial is the leading employee advocacy platform trusted by the world\'s highest-performing organizations to best engage employees and empower marketing, sales, recruiting, and communications through social media.\nEveryoneSocial customers range in size from pre-IPO unicorns to Fortune 100 enterprises, spanning industries including high-tech, bio-pharmaceutical, telecommunications, financial and professional services, staffing, and real estate.\n'

NRC Health Announces Top 10 Winners of the 2021 Customer Approved and Employee Approved Awards

Monday, May 10, 2021 - 4:30pm

b'LINCOLN, Neb., May 10, 2021 (GLOBE NEWSWIRE) -- NRC Health , the leading provider of in-depth customer insights in healthcare, today announced the winners of its third annual 2021 Customer Approved and Employee Approved Awards .

Key Points: 
  • b'LINCOLN, Neb., May 10, 2021 (GLOBE NEWSWIRE) -- NRC Health , the leading provider of in-depth customer insights in healthcare, today announced the winners of its third annual 2021 Customer Approved and Employee Approved Awards .
  • These awards recognize senior living organizations across the country for delivering exceptional customer and employee experiences.
  • \xe2\x80\x9cWe are incredibly moved by the dedication these winning organization have made towards the health and well-being of both their patients and their staff.
  • We applaud them today and every day for what they do for the people they serve.\xe2\x80\x9d\nWinners of the Customer Approved Awards were selected based on performance ratings received from family and residents while winners of the Employee Approved Awards are based on feedback given by employees \xe2\x80\x93 all information collected through organizational outreach distributed by NRC Health.

Cozy Corner Patio Announces Launch of New Luxury Collection Just in Time for Summer

Monday, May 10, 2021 - 1:36pm

Cozy Corner Patio provides exceptional quality outdoor furniture with elegant designs, posh seating and unbeatable customer service.

Key Points: 
  • Cozy Corner Patio provides exceptional quality outdoor furniture with elegant designs, posh seating and unbeatable customer service.
  • When curating this line, the Cozy Corner team knew they wanted to bring a level of extravagance to people\'s patio.
  • Unlike traditional outdoor teak wood used for many patio dcor items, Cozy Corner elevated this launch to ensure a high-quality foundation.
  • Cozy Corner is committed to customer satisfaction and believes that customers should not have to sacrifice quality for price when it comes to buying outdoor furniture.\n'

CalExpress Offers e-Filing and Electronic Recording in All Participating Counties Throughout California

Friday, May 7, 2021 - 5:00pm

Founded by Jim Koontz in 1988, our company strives to tailor its performance to cater to each customer's current and future legal support service needs.

Key Points: 
  • Founded by Jim Koontz in 1988, our company strives to tailor its performance to cater to each customer's current and future legal support service needs.
  • We are a value-oriented company where customer satisfaction is our highest priority.
  • CalExpress is available on an on-call basis, 24 hours a day, 7 days a week.
  • Jim transitioned to California for the 1988 Election cycle.\nDeciding to remain in Southern California, Jim founded CalExpress, becoming a self-employed entrepreneur.

BluSky names Brad Hamilton as Seattle vice president

Friday, May 7, 2021 - 1:00pm

b'SEATTLE, May 7, 2021 /PRNewswire-PRWeb/ -- BluSky Restoration Contractors, LLC, a leading national restoration company, today announced the appointment of Brad Hamilton as vice president of its Seattle, Washington, office.

Key Points: 
  • b'SEATTLE, May 7, 2021 /PRNewswire-PRWeb/ -- BluSky Restoration Contractors, LLC, a leading national restoration company, today announced the appointment of Brad Hamilton as vice president of its Seattle, Washington, office.
  • In his new role, Hamilton will be responsible for managing all of BluSky\'s Seattle branch operations including business development, customer relationships, project management, and administration.\n"We are excited about the strong leadership Brad brings to Seattle," said Todd Smith, BluSky northwest regional vice president.
  • "He has a focused commitment to customer service, teamwork, quality, and integrity that our clients count on every day.
  • For more information about BluSky Restoration Contractors, please visit GoBluSky.com or call (800) 266-5677.\n'

ShopFluency Turns Numbers into Loyal Customers for E-commerce Companies

Thursday, May 6, 2021 - 12:26am

b'DULUTH, Ga., May 5, 2021 /PRNewswire/ -- For E-commerce companies, the key to converting site visitors into loyal customers is always in the data.

Key Points: 
  • b'DULUTH, Ga., May 5, 2021 /PRNewswire/ -- For E-commerce companies, the key to converting site visitors into loyal customers is always in the data.
  • ShopFluency, a software solution that delivers fact-based, data-rich customer profiles, is empowering E-commerce companies with insights that support a chain-reaction marketing strategy toward increased sales.
  • Unexpectedly, the profiles ShopFluency provided revealed a large portion of their consumers were more affluent than they had believed.
  • However, an analysis by ShopFluency showed that their best customers were actually either older and affluent or young business professionals.