IVR

LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers

Thursday, October 14, 2021 - 1:00pm

LiveVox Holdings, Inc. (LiveVox or the Company), a leading cloud-based provider of customer service and digital engagement tools, today launched the SmartStart Program .

Key Points: 
  • LiveVox Holdings, Inc. (LiveVox or the Company), a leading cloud-based provider of customer service and digital engagement tools, today launched the SmartStart Program .
  • Contact center managers often wait weeks or months to use their newly purchased contact center software.
  • We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards.
  • LiveVox is dedicated to removing obstacles that stand between a contact center agent and the experience they should deliver to customers.

Vendorflow Raises $1.3M to Build the Communications Layer of Logistics

Thursday, October 14, 2021 - 1:15pm

Vendorflow is solving the communication fragmentation challenge in the trucking and logistics industry.

Key Points: 
  • Vendorflow is solving the communication fragmentation challenge in the trucking and logistics industry.
  • Proliferation of logistics apps has created an environment where truckers are expected to use dozens of bespoke apps to perform day-to-day activities.
  • Offline communications impede managerial visibility into human processes, limiting their ability to learn and deepen relationships between carrier and customer.
  • project44 CEO Jett McCandless said, "Vendorflow is closing a major visibility gap created from offline communications by bringing everyday logistics partner interactions into core supply-chain systems."

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

Tuesday, October 12, 2021 - 3:00pm

The increased focus on channel enablement aligns with the booming Contact Center as a Service (CCaaS) market, which Gartner projects reaching $17.9 billion by 2024 at Compound Annual Growth Rate (CAGR) of 29% [1] .

Key Points: 
  • The increased focus on channel enablement aligns with the booming Contact Center as a Service (CCaaS) market, which Gartner projects reaching $17.9 billion by 2024 at Compound Annual Growth Rate (CAGR) of 29% [1] .
  • She successfully pioneered a large partner program at Cisco Systems and developed extensive go-to-market partner practices across various IT companies.
  • Infovista acquired Empirix in April 2021, enabling its contact center end-to-end testing and assurance business to expand its footprint and reinforce its market leadership.
  • The largest contact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience and business outcomes.

PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability

Tuesday, October 12, 2021 - 2:00pm

PCI Pal (LON: PCIP), the global provider of secure payment solutions, today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.

Key Points: 
  • PCI Pal (LON: PCIP), the global provider of secure payment solutions, today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.
  • Customers using Amazon Connect with PCI Pal will be able to reduce contact center exposure to sensitive cardholder data, descoping their infrastructure from the requirements of PCI DSS.
  • Additionally, Amazon Connect Delivery Partners and AWS Consulting Partners, who help companies build cloud contact centers with Amazon Connect, will now also be able to sell PCI Pal omnichannel payment solutions.
  • Through this integration with PCI Pal, Amazon Connect customers can access the highest levels of security and compliance whether working from a traditional contact center or at home.

Zappix and Partner Intelidata Announce Mitsui Sumitomo Seguros as Newest Visual IVR Customer

Tuesday, October 12, 2021 - 3:00pm

The hybrid system empowers users with visual self-service via Zappix Visual IVR and allows customers to transfer to a live customer service representative if needed.

Key Points: 
  • The hybrid system empowers users with visual self-service via Zappix Visual IVR and allows customers to transfer to a live customer service representative if needed.
  • "Zappix Visual IVR is an innovative solution that brings visual and audio self-service to our customer experience journey," says Bruno Porte, Director of IT, Claims, and Operations at Mitsui Sumitomo.
  • "The Zappix Visual Self-Service solution brings cutting-edge technology and benefits to our customers like Mitsui," said Alvaro Castro, president of Intelidata.
  • Zappix delivers AI-powered On-Demand Visual Self-Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, Agent Assist, and Robotic Process Automation (RPA).

Vow Inc. joins portfolio of K1, a leading investment firm focusing on high-growth software companies globally

Thursday, October 7, 2021 - 6:00pm

Together, the combined businesses establish an industry leading portfolio of solutions that automate pharmacy operations and enhance patient communications through its core solutions: Patient Engagement Platform, interactive voice response (IVR), website, and mobile app.

Key Points: 
  • Together, the combined businesses establish an industry leading portfolio of solutions that automate pharmacy operations and enhance patient communications through its core solutions: Patient Engagement Platform, interactive voice response (IVR), website, and mobile app.
  • It will subsume Digital Pharmacist's IVR operations and products, migrating the company's customers to Vow's platform in 2022.
  • "Digital Pharmacist's strategic combination with Vow positions us to deliver best-in-class interoperable IVR, website, and mobile app products to our pharmacy customers and their patients.
  • Vow, headquartered in Boiling Springs, South Carolina, is a leading provider of interactive phone systems to the pharmacy industry where its solutions operate in nearly two-thousand pharmacies.

Invoca Announces 2021 Invoca Summit Award Winners in Conversation Intelligence Excellence

Wednesday, October 6, 2021 - 5:30pm

SANTA BARBARA, Calif., Oct. 6, 2021 /PRNewswire/ --During its 7th annual Invoca Summit conference, Invoca , the leader in conversation intelligence for revenue teams, announced its 2021 Invoca Summit Award winners .

Key Points: 
  • SANTA BARBARA, Calif., Oct. 6, 2021 /PRNewswire/ --During its 7th annual Invoca Summit conference, Invoca , the leader in conversation intelligence for revenue teams, announced its 2021 Invoca Summit Award winners .
  • Each year, Invoca recognizes customer and partner teams for their innovative use of conversation intelligence to achieve outstanding business results.
  • "The Invoca Summit Awards recognizes the most sophisticated and innovative customers and partners who push the envelope with conversation intelligence.
  • Verizon Business Group (VBG) won this award for hitting the ground running and quickly expanding its conversation intelligence footprint across its marketing, analytics, and digital teams.

i2c and Bancrédito Partner in Launch of American Express Black Card for Puerto Rico

Wednesday, October 6, 2021 - 3:27pm

i2c , a leading provider of digital payment and banking technology, has partnered with Puerto Ricos Bancrdito International Bank & Trust Corporation (Bancrdito) to power its new American Express Black Card in Puerto Rico.

Key Points: 
  • i2c , a leading provider of digital payment and banking technology, has partnered with Puerto Ricos Bancrdito International Bank & Trust Corporation (Bancrdito) to power its new American Express Black Card in Puerto Rico.
  • The American Express Black Card is one of the most exclusive credit cards on the market for premium clients seeking experiences focused on lifestyle and travel.
  • The Bancrdito Black American Express Card includes contactless technology for purchases, a metal presentation, curated benefits, travel memberships, a loyalty program and more.
  • Financial institutions and fintechs benefit from the brand recognition of American Express and the flexibility of the i2c platform to quickly launch highly-differentiated products.

Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

Wednesday, October 6, 2021 - 3:45pm

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3).

Key Points: 
  • Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3).
  • The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights.
  • Analytics competition winners were selected from a field of customer applicants and will share $100,000 in prize money to use in their contact centers.
  • In appreciation of this years ONE Award winners, Calabrio donated more than $8,000 to a group of charities chosen by the winners.

Cyara Announces Boxing-Themed “Xchange Virtual Summit 2021,” Focused on The Future of CX Post-Pandemic

Wednesday, October 6, 2021 - 4:00pm

Cyara , provider of the award-winning Automated CX Assurance Platform , today announced full details surrounding the companys annual summit, Cyara Xchange 2021 .

Key Points: 
  • Cyara , provider of the award-winning Automated CX Assurance Platform , today announced full details surrounding the companys annual summit, Cyara Xchange 2021 .
  • This years annual Xchange 2021 virtual event will convene CX experts to discuss and deliberate how businesses have adjusted their approach to CX amidst the pandemic, as well as the future of CX technology and strategies.
  • The Xchange 2021 Virtual Summit is a place for like-minded CX professionals and business executives to learn how CX experts have managed the turbulent pandemic experience.
  • Cyara Xchange 2021 Virtual Summit Sponsors include top CX solution providers AWS, Cognizant, Genesys, Infinit.CX, Nuance, Splunk, Voxai, and Waterfield Technologies.