IVR

PainReform’s Non-Opiate Topical Treatment for Post-Surgical Pain Relief Outperforms Leading Competitor Under Various Testing Conditions

Retrieved on: 
Tuesday, April 9, 2024
Patient safety, Pain management, Therapy, Patient, IVR, TEL, Pharmaceutical industry

These findings underscore PainReform's commitment to advancing non-opiate pain relief options and mark a significant milestone in the development of long-lasting pain management solutions.

Key Points: 
  • These findings underscore PainReform's commitment to advancing non-opiate pain relief options and mark a significant milestone in the development of long-lasting pain management solutions.
  • Leveraging the latest IVR technology, which automates the testing of drug release from formulations over time, PainReform conducted comprehensive studies to evaluate the performance of PRF-110.
  • Over a 72-hour industry-standard duration, and extending to 96 hours, PRF-110 exhibited remarkably higher rates of analgesic drug release compared to a market-leading post-surgical pain product.
  • Results indicated that PRF-110 released between 34%-77% more drug over a span of 96 hours under various testing conditions.

Empower Semiconductor Announces European Sales Expansion Through Representation and Distribution Agreement with Dimac Red Spa

Retrieved on: 
Wednesday, April 3, 2024
IVR, SOC, Empower, Partnership, SAN, Geography, Engineering, Silicon, Video game

SAN JOSE, Calif., April 03, 2024 (GLOBE NEWSWIRE) -- Empower Semiconductor, the world leader in integrated voltage regulators (IVRs), today announced a representation and distribution agreement with Dimac Red Spa, a professional sales and engineering organization dedicated to serving the European market with innovative and high-reliability electronics products, design services and engineering consultancy.

Key Points: 
  • SAN JOSE, Calif., April 03, 2024 (GLOBE NEWSWIRE) -- Empower Semiconductor, the world leader in integrated voltage regulators (IVRs), today announced a representation and distribution agreement with Dimac Red Spa, a professional sales and engineering organization dedicated to serving the European market with innovative and high-reliability electronics products, design services and engineering consultancy.
  • Headquartered near Milan, Italy, with regional offices in Germany, France, United Kingdom, Spain, and Turkey, Dimac Red will serve as representative and European distributor for the Empower IVR and ECAP products.
  • This collaboration is poised to accelerate market penetration and enhance accessibility to Empower’s innovative solutions for customers throughout Europe.
  • Along with Dimac Red, we share the same commitment to be a solution provider to our focus markets in embedded systems, telecom and medical.”
    According to Marco Di Bartolo, Dimac Red CEO, “We are excited to partner with Empower Semiconductor.

ibex Wave iX Wins 2024 CUSTOMER Product of the Year Award

Retrieved on: 
Thursday, March 14, 2024
CRM, BPO, IVR, TMC, ERP, News, CX, Sales

WASHINGTON, March 14, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named ibex’s AI-powered Wave iX solution suite a winner of the 2024 CUSTOMER Product of the Year Award .

Key Points: 
  • WASHINGTON, March 14, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named ibex’s AI-powered Wave iX solution suite a winner of the 2024 CUSTOMER Product of the Year Award .
  • The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time.
  • “We’re proud to receive the CUSTOMER Product of the Year Award for a third consecutive year and more specifically for our latest customer experience (CX) innovation, Wave iX, to receive this honor,” said Jim Ferrato, Chief Information Officer at ibex.
  • “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ibex with a 2024 Product of the Year Award,” said Rich Tehrani , CEO, TMC.

Cyara to Exhibit at Enterprise Connect 2024, the Leading Conference and Exhibition for Enterprise Communications and Customer Experience

Retrieved on: 
Thursday, March 21, 2024
Technology, Other Communications, Communications, Business, Professional Services, Software, Internet, Data Management, Artificial Intelligence, IVR, Customer experience, Risk, Connect, AI, CX, Enterprise, Senior, Marketing, Exhibition, Consultant, Human, Management

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024 , the leading conference and exhibition for enterprise communications and customer experience, at booth #1135.

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024 , the leading conference and exhibition for enterprise communications and customer experience, at booth #1135.
  • For more than 30 years, Enterprise Connect has brought corporate IT decision-makers together with industry vendors, analysts, consultants, and channel partners to focus on the issues central to enterprise communications and CX.
  • This year, Cyara Botium was named as a finalist in the Best of Enterprise Connect awards for Overall Best of Enterprise Connect and in the Most Innovative Use of AI category.
  • “Enterprise Connect is the premier event for the enterprise communications and CX industry, and we're thrilled to be Silver Sponsors and finalists in two Best of Enterprise Connect award categories this year,” said Janet Vito, Senior Vice President of Marketing at Cyara.

Montana DPHHS and Netsmart Announce Successful Launch of State Solution for Electronic Visit Verification

Retrieved on: 
Tuesday, March 19, 2024
Data Management, Health, Technology, Other Technology, Software, General Health, Internet, Organization, IVR, EVV, Public health, Workforce management, GPS, Human services, EHR, Medicare, CMS, Nursing

Netsmart , the industry-leading provider of software and services for payers, providers and state Medicaid Agencies, has announced the successful deployment of the Netsmart electronic visit verification ( EVV ) system for the Montana Department of Public Health & Human Services (DPHHS).

Key Points: 
  • Netsmart , the industry-leading provider of software and services for payers, providers and state Medicaid Agencies, has announced the successful deployment of the Netsmart electronic visit verification ( EVV ) system for the Montana Department of Public Health & Human Services (DPHHS).
  • As Montana’s designated aggregator, Netsmart has established an open vendor and provider model designed to support compliance and maximize provider choice and satisfaction.
  • Montana providers utilizing the Netsmart EVV solution, MobileCaregiver+, have completed more than 85,000 visits, enhancing provider experience and supporting member outcomes for more than 1,700 individuals.
  • In collaboration with DPHHS, Netsmart has provided ongoing provider and stakeholder education and training, resulting in increased adoption and provider satisfaction.

Enterprise Connect’s Expo Hall Features Hundreds of Innovative Products and Services to Improve Communication, Collaboration, and CX Strategies

Retrieved on: 
Monday, March 18, 2024
Hardware, IOT (Internet of Things), Social Media, Content Marketing, Technology, Public Relations, Investor Relations, Communications, Apps, Applications, Artificial Intelligence, Media, Telecommunications, Software, Networks, Internet, Mobile, Wireless, Cloud, Knowledge, Theta, Software as a service, Administrator, CX, Enterprise, SMS, Goto, Generative, AX, Pulse, Investment, Zoom, USB, Conversation, Shure, Cisco Webex, Genesys, Microsoft, BPO, TEAMS, EX, Partnership, BMA, RingCentral, AWS, Disruption, Nectar, Booth, Exhibition, RSI, PBX, System, EGain, ROI, Organization, DSP, IVR, Communication, Theatre, Chatbot, Secure, GDPR, VERSA, ASC, Cisco, Fortune 500, Aura, Microsoft Teams, Sinch, API, Expo Hall, NexGen, GoTo Resolve, LED, USB-to-serial adapter, Motus, KMS (hypertext), Culture, Logitech, AudioCodes, AVANT, CIC, Original design manufacturer, Intelligence cycle, Human, Sales

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.
  • “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location.
  • Attendees will have the opportunity to see the hundreds of innovative products and service available to ensure they make the best purchasing decisions to improve their communication, collaboration, and CX strategies,” said Eric Krapf, General Manager, Enterprise Connect.
  • Afiniti , Booth #1311: Afiniti is a CX AI pioneer, delivering measurable business outcomes for Fortune 500 companies since 2006.

Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award

Retrieved on: 
Monday, March 18, 2024
Technology, Electronic Commerce, Communications, Software, Media, Audio, Video, Digital Marketing, Retail, Artificial Intelligence, Online Retail, TMC, Conversation, Chatbot, CRM, Multimedia, IVR, NLU, Workforce, Customer service

Cognigy , a global leader in AI-driven customer service solutions, announced today that TMC , a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.

Key Points: 
  • Cognigy , a global leader in AI-driven customer service solutions, announced today that TMC , a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.
  • View the full release here: https://www.businesswire.com/news/home/20240318048292/en/
    Cognigy.AI has been named a 2024 Product of the Year Award winner by CUSTOMER magazine.
  • In response to the award, Philipp Heltewig, CEO & Co-founder of Cognigy, stated, "We are proud to receive the 2024 CUSTOMER magazine Product of the Year Award.
  • “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cognigy with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC.

UKG Partners of the Year Help Create Great Workplaces

Retrieved on: 
Wednesday, March 13, 2024
Software, Human Resources, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, Cloud, UKG, Automation, Certification, Partner, HR, Culture, IVR, Organization, Communication, Partnership, Strategic planning, Acquisition, Investment, HCM, PayActiv, Vertex, Workforce, Accenture, Workplace, Jubilant, G2, Work

“Highly extensible technology, a deep understanding of culture, and the collaborative spirit of our entire partner network help customers keep workplaces centered on people, not processes.”

Key Points: 
  • “Highly extensible technology, a deep understanding of culture, and the collaborative spirit of our entire partner network help customers keep workplaces centered on people, not processes.”
    Each year, UKG recognizes partners for going above and beyond in their efforts to create exceptional experiences for UKG customers and their employees.
  • This includes technology partners that deliver new innovations or extensible solutions that enhance IT experiences, and services partners that implement UKG suites as a cornerstone of culture and workplace transformations.
  • The UKG 2023 Technology and Services Partners of the Year:
    Innovator of the Year recognizes partners that showcase innovative technology, creative solutions, and strategic planning and execution for joint customers.
  • Technology Partner Recipient: CloudApper , for its suite of generative AI, no-code, and low-code tools that help UKG customers quickly create apps and integrations.

Sandbox Banking Partners with Plaid to Strengthen Identity Verification and Elevate Banking Solutions

Retrieved on: 
Wednesday, March 27, 2024
Account verification, Automation, IVR, Customer experience, Partnership, IVA, Identity theft, Ecosystem, Cloud-based integration, Identity, Integration platform, Cryptocurrency

A key highlight of this collaboration is the integration of Plaid's advanced Identity Verification capabilities with Sandbox Banking's proprietary Customer Experience workflows.

Key Points: 
  • A key highlight of this collaboration is the integration of Plaid's advanced Identity Verification capabilities with Sandbox Banking's proprietary Customer Experience workflows.
  • Customer360 seamlessly integrates customer data across platforms, ensuring real-time updates while Plaid Identity Verification strengthens onboarding processes, preventing identity theft and ensuring secure account creation.
  • "Partners like Sandbox Banking offer accessible innovation for financial institutions, which is a key element of impending open banking regulation. "
  • By combining Plaid's cutting-edge identity verification technology with Sandbox Banking's forward-thinking banking solutions, the collaboration aims to elevate the standard of security, efficiency, and user experience in the financial services industry.

AudioCodes and Tata Tele Business Services Collaborate to Deliver Integrated Voice Calling for Microsoft Teams under its Smartflo UCaaS product line

Retrieved on: 
Monday, March 25, 2024
Microsoft, AUDC, Communication, IVR, Software as a service, TEAMS, AudioCodes, Phonation, Marketing, Microsoft Teams, CIC, TTBS, Human, Video game

LOD, Israel, March 25, 2024 /PRNewswire/ --

Key Points: 
  • As a result of this collaboration, TTBS will use AudioCodes Live Platform for Microsoft Teams to offer Smartflo UCaaS (Unified Communication as a Service), a voice solution integrated with Microsoft Teams, to their enterprise customers in India.
  • AudioCodes Live Platform, a white label, multi-tenant SaaS solution, enables TTBS to streamline the delivery of Smartflo UCaaS on Microsoft Teams via Direct Routing and Operator Connect voice connectivity from a single platform integrated into their existing core network.
  • By leveraging AudioCodes Live Platform, TTBS will be able to deliver high-quality, reliable and cost-effective Smartflo UCaaS voice calling capabilities to enhance the productivity and collaboration of Microsoft Teams users.
  • "We are delighted to join forces with Tata Tele Business Services to enable Microsoft Teams Phone connectivity for their customers in India," said Lior Aldema, Chief Business Officer at AudioCodes.