Computer telephony integration

RingLogix and Mondago Announce Partnership Enabling Voice, Contact Center Integration with Leading CRM Providers

Retrieved on: 
Wednesday, August 16, 2023
Technology, Other Technology, Telecommunications, Professional Services, Software, Networks, Internet, Data Management, VoIP, Other Professional Services, Zoho Corporation, Partnership, Computer telephony integration, CCAA, Microsoft, Human, Multimedia, HubSpot, UCAA, Wonders of the World, Member of the Scottish Parliament, Managed services, UC, Voice over IP, City centre, CRMS, CRM, CTI, Growth, Salesforce, Sales, Video game, Online shopping

RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.

Key Points: 
  • RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.
  • View the full release here: https://www.businesswire.com/news/home/20230816087134/en/
    RingLogix and Mondago integration (Graphic: Business Wire)
    Mondago's CTI connector has an impressive portfolio of over 200 proven integrations with CRM and business system applications.
  • This robust integration aligns with RingLogix's RingOS white label UCaaS platform, further enriching its voice and Contact Center as a Service (CCaaS) solutions.
  • Mondago is a recognized leader in Computer Telephony Integration (CTI) solutions, offering features such as presence, desktop call control, call center toolbar, softphone, and CRM integration (click to dial, caller preview, add contact pop contact, activity tracking) with over 250 CRM and contact orientated business applications.

AI Technology Revolutionizes Customer Care - Driving Growth in the Contact Center Software Market - ResearchAndMarkets.com

Retrieved on: 
Monday, August 14, 2023
Software, Technology, Artificial Intelligence, Cloud, IVR, Interactivity, Computer telephony integration, Integration, Business analyst, Support, Cognizant, Social media, ID, Dialer, Traction, CTI, Managed services, Growth, AI, Automatic call distributor, NICE Ltd., Interactive voice response, ACD, Automation, Organization, Geography, Video game, Online shopping

The contact center software market comprises various automated processes that streamline integral functions associated with contact centers.

Key Points: 
  • The contact center software market comprises various automated processes that streamline integral functions associated with contact centers.
  • The escalating adoption of contact center software by large enterprises and the increasing popularity of cloud-based contact center software are expected to drive market growth.
  • AI Technology Revolutionizing Customer Care: The growing demand for automating customer care services using AI technology has led to increased adoption of contact center software.
  • The contact center software market is set to experience substantial growth, driven by the adoption of AI technology and omnichannel solutions.

AMC Technology announces new integration application for RingCentral

Retrieved on: 
Tuesday, July 11, 2023
Organization, Leonardo da Vinci, Ecosystem, Partnership, Computer telephony integration, SAP, RingCentral, AMC, Sales, Online shopping

RICHMOND, Va., July 11, 2023 /PRNewswire-PRWeb/ -- AMC Technology, a leading provider of contact center integration solutions, announced today its new application for RingCentral. The partnership enables turnkey unification between RingCentral, leading Customer Relationship Management systems and AMC's flagship product DaVinci, an interaction orchestration platform created specifically for contact centers.

Key Points: 
  • The new application joins ecosystem of turnkey integration solutions available on DaVinci's interaction orchestration platform.
  • RICHMOND, Va., July 11, 2023 /PRNewswire-PRWeb/ -- AMC Technology, a leading provider of contact center integration solutions, announced today its new application for RingCentral.
  • "Our customers have been asking for an easy unified solution for RingCentral for a long time, so I'm thrilled to provide this cohesive solution for them and future users," said Praveen Ravela, Chief Technical Officer at AMC Technology.
  • The combination of DaVinci and RingCentral amplifies flexibility in the contact center by increasing integration scenarios, providing advanced Computer Telephony Integration features, and allowing for more control of the agent experience through AMC's open framework platform.

NovelVox Announces Omnichannel Amazon Connect CTI Connectors for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics

Retrieved on: 
Wednesday, April 19, 2023
Computer telephony integration, Lead, Human, ID, Amazon Web Services, Human voice, Amazon, CRM, CTI, ServiceNow, Salesforce, Online shopping

ROSWELL, Ga., April 19, 2023  /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently launched new omnichannel CTI connectors for Amazon Connect contact centers. The new offering will enable brands to utilize Amazon Connect Voice and Chat capabilities within a CRM/CSM application for improved agent and customer experience.

Key Points: 
  • NovelVox's Smart CTI connectors are now available for Amazon Connect Contact Centers; features such as omnichannel and custom workflow integration have been announced.
  • ROSWELL, Ga., April 19, 2023 /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently launched new omnichannel CTI connectors for Amazon Connect contact centers .
  • The new offering will enable brands to utilize Amazon Connect Voice and Chat capabilities within a CRM/CSM application for improved agent and customer experience.
  • With Amazon Connect CTI Connectors, we are excited to transform the disintegrated agent experience into more simplified and productive workflows.

Recent Advancements in Telecom Sector will Boost Call Center Market to Reach US$ 47.6 Bn by 2029. Get Latest Analytical Data from Future Market Insights, Inc.

Retrieved on: 
Monday, October 17, 2022
Computer telephony integration, Feedback, Government, Growth, Cisco Systems, BFSI, Interactivity, 8x8, Organization, CAGR, Entertainment, Confidentiality, IBM, FMI, City centre, Software, Industry, SAP, Internet service provider, Awareness, Automatic call distributor, NICE, Environment, Maintenance, Alcatel-Lucent Enterprise, Travel, Nikkei 225, SME, Network equipment, Renewable energy, Marketing, Telecommunication, Video game, Online shopping, Genesys

NEWARK, Del., Oct. 17, 2022 /PRNewswire/ -- The global call center market is predicted to reach a value of US$ 47.6 Bn in 2029, with sales growing at a robust CAGR of 10.8% from 2022 to 2029. Driven by the need for lead generation as well as providing customer service, the market for call centers will likely reach an estimated US$ 22.2 Bn by the end of 2022. Creating awareness about upcoming offers, receiving feedback, and increasing the consumer base are factors that help expand the scope of the target market during the forecast period.

Key Points: 
  • This encourages many telecom firms set up new call centers and provide their customers whenever they see fit or need assistance.
  • In the past few years, contact centers worldwide have played a critical role in customer support.
  • Thus, the market for call centers recorded heightened demand in the past decade and registered a high CAGR of 8.9% during 2014-2021.
  • Apart from the U.S., India, too will exhibit exponential growth potential in the call centers market.

Recent Advancements in Telecom Sector will Boost Call Center Market to Reach US$ 47.6 Bn by 2029. Get Latest Analytical Data from Future Market Insights, Inc.

Retrieved on: 
Monday, October 17, 2022
Computer telephony integration, Feedback, Government, Growth, Cisco Systems, BFSI, Interactivity, 8x8, Organization, CAGR, Entertainment, Confidentiality, IBM, FMI, City centre, Software, Industry, SAP, Internet service provider, Awareness, Automatic call distributor, NICE, Environment, Maintenance, Alcatel-Lucent Enterprise, Travel, Nikkei 225, SME, Network equipment, Renewable energy, Marketing, Telecommunication, Video game, Online shopping, Genesys

NEWARK, Del., Oct. 17, 2022 /PRNewswire/ -- The global call center market is predicted to reach a value of US$ 47.6 Bn in 2029, with sales growing at a robust CAGR of 10.8% from 2022 to 2029. Driven by the need for lead generation as well as providing customer service, the market for call centers will likely reach an estimated US$ 22.2 Bn by the end of 2022. Creating awareness about upcoming offers, receiving feedback, and increasing the consumer base are factors that help expand the scope of the target market during the forecast period.

Key Points: 
  • This encourages many telecom firms set up new call centers and provide their customers whenever they see fit or need assistance.
  • In the past few years, contact centers worldwide have played a critical role in customer support.
  • Thus, the market for call centers recorded heightened demand in the past decade and registered a high CAGR of 8.9% during 2014-2021.
  • Apart from the U.S., India, too will exhibit exponential growth potential in the call centers market.

Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions

Retrieved on: 
Wednesday, March 16, 2022
Telecommunications, Software, Networks, Internet, Data Management, Technology, VoIP, Other Technology, Cloud, Solution, Google Cloud, Partnership, Investment, Chrome OS, Organization, Workplace, COVID-19, Google Chrome, OS, Glass, Computer telephony integration, CTI, Communication, CEO, Gartner, Industry, Forrester, Efficiency, Google Voice, Mobile phone, Network equipment, Dialling (telephony), Google, Chrome

Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions.

Key Points: 
  • Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions.
  • The inclusion of Dialpad Ai Contact Center and Dialpad Talk in Chrome Enterprise Recommended, and the launch of its Computer Telephony Integration (CTI) Chrome extension for Dialpad, expands on the companys technology investments with Google.
  • As a Chrome Enterprise Recommended partner, Dialpads unified suite of business communications and contact center solutions are optimized for Chrome OS to improve productivity, efficiency, and modernize the user experience for employees and contact center agents whether in office, fully remote, or a hybrid work environment.
  • Chrome OS is excited to welcome Dialpad Ai Contact Center and Dialpad Talk as Chrome Enterprise Recommended solutions, said Gregg Fiddes, Head of Chrome Enterprise Technology Partnerships at Google.

Inbenta Adds New Zendesk Sunshine Conversations Integration to Boost its Omnichannel Capabilities

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Thursday, November 4, 2021
Knowledge, NLU, Customer, Churn, Organization, Knowledge management, CEO, Technology, Chatbot, Zendesk, AI, Partnership, Silicon, Computer telephony integration, Customer interaction management, Enterprise search, Mobile phone, Customer service, Video game console

Inbenta Technologies, a global leader in Symbolic AI-based Customer Interaction applications, announced new integrations with Zendesk, Inc as part of the company's focus to bolster its omnichannel capabilities and customer experience.

Key Points: 
  • Inbenta Technologies, a global leader in Symbolic AI-based Customer Interaction applications, announced new integrations with Zendesk, Inc as part of the company's focus to bolster its omnichannel capabilities and customer experience.
  • "We are very happy to expand the capabilities of Inbenta with this cooperation with Zendesk Sunshine Conversations and help teams optimize their chatbot's potential," said Jordi Torras, CEO of Inbenta.
  • "The integration of Inbenta's platform with Zendesk Sunshine Conversations enables organizations to deploy chatbots that can engage in complex conversations with minimal training using Inbenta's technologies, while seamlessly catering to new customer demands across multiple channels and platforms with Zendesk Sunshine Conversations."
  • "Our partnership with Zendesk Sunshine Conversations will really help Inbenta customers extend the power of our Symbolic AI to multiple channels all at once.

Digerati Technologies Reports 142% Revenue Growth to $3.787 Million for Fourth Quarter FY2021

Retrieved on: 
Wednesday, October 27, 2021
Failure, Twitter, Organization, Partnership, Health, Operating cost, U.S. Securities and Exchange Commission, NetSuite, Communication, Nature, Acquisition, GLOBE, Culture, Tax, EBITDA, EPS, CFO, GAAP, CCAA, Adjustment, PBX, Security (finance), Insurance, Unified communications, Income, City centre, Company, Customer relationship management, Solution, CRM, Administration, Education, Computer telephony integration, SAN, Industry, Oracle, Foodservice, Net, CTI, SEC, OTCQB, Technology, CEO, Growth, News, General officer, WAN, LinkedIn, Contract, Depreciation, Facility, Cryptocurrency, Animal, Self storage, Bookkeeping, Retail, Video game console, Airline, Online gambling, Film, Health insurance

SAN ANTONIO, Texas, Oct. 27, 2021 (GLOBE NEWSWIRE) -- Digerati Technologies, Inc. (OTCQB: DTGI) ("Digerati" or the "Company"), a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the small to medium-sized business (“SMB”) market, announced today financial results for the three and twelve months ended July 31, 2021, the Company’s fourth quarter and annual year end for its Fiscal Year 2021.

Key Points: 
  • Key Financial Highlights for the Fourth Quarter Fiscal Year 2021 (Ended July 31, 2021)
    Revenue increased by 142% to $3.787 million compared to $1.567 million for Q4 FY2020.
  • Non-GAAP operating EBITDA (OPCO EBITDA) improved to income of $0.910 million, excluding corporate expenses, compared to a non-GAAP operating EBITDA of $0.342 million for Q4 FY2020.
  • Antonio Estrada, CFO of Digerati, stated, We exited our fiscal year end July 31, 2021 in a much-improved financial position with annual run-rates of $15.148 million in revenue, $2.100 million in Non-GAAP Adjusted EBITDA and $3.640 million in Non-GAAP operating EBITDA.
  • Digerati Technologies, Inc. (OTCQB: DTGI ) is a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the business market.

Novelvox, The Genesys Premium Partner, Introduces Banking, Credit Union, Insurance and Healthcare Agent Accelerators, CTI Connectors and Wallboards on Genesys App Foundry

Retrieved on: 
Tuesday, July 27, 2021
Computer telephony integration, Daly City, California, Genesys, CTI, Information technology

The advanced solutions by the company are available under the following labels - CTI connector, Wallboard, and Agent Accelerator.

Key Points: 
  • The advanced solutions by the company are available under the following labels - CTI connector, Wallboard, and Agent Accelerator.
  • The Universal Agent Accelerator is available across all industries, including healthcare, retail, telecom, banking, insurance, government, and more.
  • NovelVox Universal CTI connector for Genesys cloud, Pure Engage, and Genesys Pure Connect is an embedded CTI within the 3rd party application.
  • There is a range of integrated CTI connectors from NovelVox on Genesys AppFoundry, including Epic, ServiceNow, Zendesk, Salesforce, Freshdesk, MS Dynamics CTI connector, and more.