Companies Still Struggle With Integrated Communications
The 2024 Ventana Research Buyers Guide for Digital Communications notes dozens of software providers and tools for digital communications are used across the typical enterprise with little to no integration or interoperability.
- The 2024 Ventana Research Buyers Guide for Digital Communications notes dozens of software providers and tools for digital communications are used across the typical enterprise with little to no integration or interoperability.
- According to a Ventana Research forecast, through 2027, only one-quarter of enterprises will have standardized their digital communications to provide the highest level of resilience and unification.
- Increasingly, use of generative AI like ChatGPT and large language models are becoming integrated into digital communications platforms, the study notes.
- For its 2024 Buyers Guide study, Ventana Research evaluated software providers across four digital communications categories – Communications as a Platform (CPaaS), Premium Suites, Basic Suites and Overall Digital Communications (Combining Premium Suites and CPaaS) – and produced a separate Buyers Guide for each.