Customer success

Stratasys Elevates Customer Service and Operations, Welcoming a New COO

Retrieved on: 
Monday, April 8, 2024
Technology, Packaging, Engineering, Chemicals, Plastics, Automotive Manufacturing, Aerospace, Manufacturing, Machinery, Other Technology, Software, Hardware, Other Manufacturing, Electronic Design Automation, Consumer Electronics, MIS, Real estate, Customer success, Facility, Global Operations, Operation, Multimedia, Stratasys

Stratasys Ltd. (NASDAQ: SSYS) today announced the appointment of Amir Kleiner as Chief Operating Officer.

Key Points: 
  • Stratasys Ltd. (NASDAQ: SSYS) today announced the appointment of Amir Kleiner as Chief Operating Officer.
  • The 12-year Stratasys veteran will lead the company’s Global Operations, MIS, and Quality team, while continuing to manage the Customer Success team.
  • The appointment is set to strengthen the connection between the Customer Success organization and the Operations and Supply Chain divisions.
  • View the full release here: https://www.businesswire.com/news/home/20240408469494/en/
    Kleiner has served in numerous leadership positions during his Stratasys career.

SONIFI Health expands support for hospital virtual care with telehealth partnerships and system optimizations

Retrieved on: 
Tuesday, April 9, 2024
Hospital, Customer success, Health, Patient, Tablet, Education, Nursing, CTI, Workflow, Investment, Safety, EHR, Vidyo

SONIFI Health's virtual care-integrated platform upgrades how smart hospital rooms can benefit clinicians and patients.

Key Points: 
  • SONIFI Health's virtual care-integrated platform upgrades how smart hospital rooms can benefit clinicians and patients.
  • SONIFI Health integrates with a broad range of telehealth solutions—including those from Amwell, care.ai, CareView, CTI, Vidyo, Vitalchat and more—to incorporate virtual care onto its interactive TV system.
  • SONIFI Health has been collaborating with their customers and telehealth vendors to enable multiple virtual care use cases that help clinicians work more efficiently and effectively, including remote patient consults and virtual nursing.
  • SONIFI Health is proud to support and enable this next step for smart hospital rooms, where technology is improving care while benefiting both clinicians and patients."

OpenText Strengthens Leadership Team; Appoints Three Presidents, including Todd Cione as incoming President WW Sales

Retrieved on: 
Monday, April 8, 2024
Information management, Microsoft, OpenText, Growth, Apple, EVP, CFO, Trust, Customer success, Cione, AI, TSX, Teradata, Corporate development, Corporation, Management

Each of Mr. Cione, Mr. Duggan and Ms. Ranganathan will directly report to OpenText CEO & CTO Mark J. Barrenechea.

Key Points: 
  • Each of Mr. Cione, Mr. Duggan and Ms. Ranganathan will directly report to OpenText CEO & CTO Mark J. Barrenechea.
  • He brings to OpenText more than 30 years of experience in global sales at large multi-national technology organizations, including Teradata, Apple, Microsoft, and Oracle.
  • "I believe OpenText's strategy of Information Management, in the cloud, at scale, is a winning strategy," said Todd Cione, President of Worldwide Sales.
  • For full biographical information on Todd Cione, Paul Duggan, and Madhu Ranganathan, as well as the entire OpenText Executive Leadership Team, please visit here .

Electude, the leader in automotive and truck e-learning, now offers customers expert customer success support!

Retrieved on: 
Friday, March 15, 2024
MST, PST, Customer success, EST, CST, Teaching, Central Time Zone, Nursing

Electude's Customer Success program is designed to help every customer maximize their use of and success with Electude products.

Key Points: 
  • Electude's Customer Success program is designed to help every customer maximize their use of and success with Electude products.
  • Whether a new customer needing basic training or an experienced user looking to navigate our latest technologies or solve problems, Electude’s Customer Success team has the teaching and technical knowledge needed to provide excellent support.
  • His experience includes automotive technician, automotive instructor, education administrator, and curriculum support, and has been using Electude since 2020.
  • We have great confidence Electude customers who engage with our customer success team will be pleased with the results.”

Quickbase and Aeries Technology Enter Strategic Partnership to Enhance Global Technology and Innovation

Retrieved on: 
Tuesday, March 12, 2024
Business, Organization, Business process management, Growth, Partnership, Customer success, Technical support, Digital transformation, Professional services, Operation

BANGALORE, India, March 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (Nasdaq: AERT), a global professional services and consulting partner, today announced a new strategic partnership with Quickbase, a prominent, dynamic work management platform. This collaboration marks a significant milestone in Quickbase's strategy to harness world-class talent and provide top-tier technical expertise to its customers, positioning Quickbase as a global driver of technology and innovation.

Key Points: 
  • BANGALORE, India, March 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (Nasdaq: AERT), a global professional services and consulting partner, today announced a new strategic partnership with Quickbase, a prominent, dynamic work management platform.
  • This collaboration marks a significant milestone in Quickbase's strategy to harness world-class talent and provide top-tier technical expertise to its customers, positioning Quickbase as a global driver of technology and innovation.
  • With Aeries as an innovation partner, Quickbase will establish efficiencies and bolster global technology for its engineering practices, tapping into India's vast pool of exceptional talent.
  • Dalan Winbush, Chief Information Officer of Quickbase, shared his enthusiasm: "This partnership with Aeries Technology is pivotal for Quickbase as we expand our innovative capabilities with a new establishment in Bangalore, India.

Trellix Launches Cybersecurity’s Next-Generation Customer Success Program

Retrieved on: 
Wednesday, March 27, 2024
Software, Technology, Artificial Intelligence, Security, Intelligence, Customer success, Senior, Education, Health, XDR

Trellix , the cybersecurity company delivering the future of extended detection and response (XDR), today announced the launch of Trellix Thrive , an innovative customer success product available immediately worldwide.

Key Points: 
  • Trellix , the cybersecurity company delivering the future of extended detection and response (XDR), today announced the launch of Trellix Thrive , an innovative customer success product available immediately worldwide.
  • Trellix Thrive connects support, education, and professional services for any Trellix solution, providing customers with the tools needed to drive efficiencies and build a resilient cybersecurity posture.
  • “CISOs are under immense pressure to stay ahead of threat actors, maintaining strong defenses and establishing secure cyber postures in a shifting landscape with limited resources,” said Ashley Arbuckle, Senior Vice President, Customer Success at Trellix.
  • Team Trellix Support: Available for advice, support, training, and optimization of technology solutions, Team Trellix ensures in-house resources are focused and executing on strategic priorities.

Q2 Expands Executive Leadership Team with Promotion of Katharine Briggs to Chief Product Officer

Retrieved on: 
Wednesday, March 27, 2024
Professional Services, Technology, Finance, Software, Fintech, Banking, CPO, Certified Public Accountant, Customer success, Wells Fargo, Empowerment, PwC, BlackRock, Engineering, Small business, Management

Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of digital transformation solutions for financial services, today announced that Katharine Briggs has been promoted to the newly created role of Chief Product Officer (CPO) and will become a member of Q2’s executive leadership team.

Key Points: 
  • Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of digital transformation solutions for financial services, today announced that Katharine Briggs has been promoted to the newly created role of Chief Product Officer (CPO) and will become a member of Q2’s executive leadership team.
  • “We are very excited to welcome Katharine to the executive leadership team as our new Chief Product Officer,” said Q2 President Kirk Coleman.
  • Before joining Q2, Briggs was Chief Operating Officer of a Blackstone-owned specialty finance company, responsible for launching new products.
  • As Chief Product Officer, I’m eager to continue our nearly twenty-year focus on innovation and outcomes so that Q2 remains the leader in digital transformation.”

Verint Announces Q4 FYE 2024 Results

Retrieved on: 
Wednesday, March 27, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, Cloud, PIN, Uncertainty, Automation, Software as a service, EPS, Customer success, Verint Systems, Customer engagement, Acquisition, VRNT, Investment, FYE, Highlander, GAAP

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).
  • For the year ended January 31, 2024, diluted EPS was $0.28 on a GAAP basis and $2.73 on a non-GAAP basis.
  • Our outlook reflects the divestiture of a managed service offering on January 31, 2024 that generated $25 million in FYE 24 revenue.
  • ET to discuss our results for the three months and year ended January 31, 2024 and outlook.

FundGuard Closes $100M Series C Funding Round

Retrieved on: 
Monday, March 25, 2024
Professional Services, Consumer Electronics, Technology, Finance, Software, Venture Capital, Investment management, Growth, Entrepreneurship, Data science, Partner (business rank), Partnership, Blumberg Capital, Customer success, Acquisition, Capital, AI, Cryptocurrency

FundGuard , the industry’s first fully cloud-native, AI-powered, multi-asset class investment accounting platform for asset managers, asset owners, custodian banks and fund administrators today announced the successful closure of its Series C funding round, amounting to $100 million.

Key Points: 
  • FundGuard , the industry’s first fully cloud-native, AI-powered, multi-asset class investment accounting platform for asset managers, asset owners, custodian banks and fund administrators today announced the successful closure of its Series C funding round, amounting to $100 million.
  • The round also saw strong participation from existing strategic investors, plus the company’s earliest financial investors: Blumberg Capital and Team8.
  • Founded in 2018, FundGuard is transforming investment operations by leveraging cloud-native technology and AI capabilities to modernize and streamline investment accounting operations and workflows.
  • “FundGuard is shaping the future of investment and fund accounting,” said Lior Yogev, CEO and Co-Founder, FundGuard.

FanCompass Announces Expanded Fan Engagement Toolset, Curated from a Decade of Customer Success.

Retrieved on: 
Wednesday, March 20, 2024
Software, Mobile, Wireless, Networks, Entertainment, Sports, Internet, Mobile Entertainment, Data Management, Apps, Applications, Technology, Other Sports, Casino, Gaming, Customer success, CRM, FC, Sport

FanCompass, the leading fan engagement and data technology company for sports organizations and brands, today announced an expansion of the FC CORE digital activation suite.

Key Points: 
  • FanCompass, the leading fan engagement and data technology company for sports organizations and brands, today announced an expansion of the FC CORE digital activation suite.
  • The new tools were thoughtfully designed based on the top-performing fan activations across individual clubs, leagues, and brand customers on the FC CORE platform over the past decade.
  • “We analyzed tens of thousands of customer campaigns and the millions of fans who have engaged with our product to determine which new tools would add the most value to our customers,” said Ryan Breuner, Director, FC CORE for FanCompass.
  • FanCompass Director of Customer Success, Aaron Mendle said, “We have an incredible retention rate because we know our customers and we work tirelessly to meet their needs.