XM

First Insight Announces Next-Gen XM Platform Applications Supporting ESG and Sustainability Initiatives

Retrieved on: 
Wednesday, December 29, 2021
Software, Environment, Marketing, Communications, Technology, Fashion, Luxury, Retail, Petro, Goal, CEO, Technology, Health, Adoption, CPG, XM, ESG, Retail

As reports show sustainability (a core ESG component) becoming increasingly important in consumers purchase decisions, companies are leveraging the First Insight platform to meet consumer expectations and strengthen their positioning as sustainable brands.

Key Points: 
  • As reports show sustainability (a core ESG component) becoming increasingly important in consumers purchase decisions, companies are leveraging the First Insight platform to meet consumer expectations and strengthen their positioning as sustainable brands.
  • By powering sustainable processes and better business decisions, First Insight enables efficient operations that enhance profitability while reducing environmental impact.
  • First Insight customers have recently reported significant business impact through leveraging the platform for sustainable, effective operations.
  • A leading retail chain using First Insight to test their products before launch discovered that their customers found a particular design to be offensive.

Qualtrics Verifies COVID-19 Documents through CLX Health to Help Organizations Protect Employee Safety and Well-Being

Retrieved on: 
Thursday, December 16, 2021
Technology, Infectious Diseases, Human Resources, Professional Services, Software, Networks, Internet, General Health, Health, Data Management, Organization, Health, Hospital, COVID, Solution, Vaccination, Workplace, Ecosystem, COVID-19 testing, Physician, Global Television Network, Nasdaq, Environment, Qualtrics, COVID-19, Emotion, XM, Research, Safety, Travel, Laboratory, Partnership, Pharmaceutical industry, Vaccine, Management, CLX Health, Qualtrics, CLX HEALTH, QUALTRICS

Through the integration, CLX Health will verify documents uploaded through Qualtrics so that organizations can view testing and vaccination results on the Qualtrics platform.

Key Points: 
  • Through the integration, CLX Health will verify documents uploaded through Qualtrics so that organizations can view testing and vaccination results on the Qualtrics platform.
  • Organizations can also schedule and administer COVID tests via Qualtrics, managed through CLX Health.
  • As employers work towards meeting evolving vaccination and safety requirements, Qualtrics can help them more easily and securely comply, while also protecting employee safety and well-being.
  • Its critical for organizations to have a comprehensive solution like Qualtrics that gives them the confidence to quickly comply with new requirements and protect employee safety and privacy.

First Insight Industry-Leading Platform Capabilities for Marketing and Segmentation

Retrieved on: 
Wednesday, December 15, 2021
Technology, Department Stores, Other Retail, Home Goods, Software, Fashion, Retail, Supply Chain Management, Online Retail, Petro, Risk, CEO, Marketing, Time, Technology, Efficiency, XM, Retail, Online shopping, Merchandising

These new segmentation and survey capabilities enable teams to create personas effectively, track preference trends over time, and act on specific insights to create experiences that will delight their target customers.

Key Points: 
  • These new segmentation and survey capabilities enable teams to create personas effectively, track preference trends over time, and act on specific insights to create experiences that will delight their target customers.
  • First Insight customers are using the new survey and segmentation capabilities in a number of ways:
    They are using First Insight data to craft assortments and experiences that will resonate with their target personas.
  • Companies are leveraging these new capabilities to create segments and collect data based on channels and brands shopped.
  • Our customers are blown away by the speed, scale, efficiency, and added value of these new marketing and segmentation enhancements, said Petro.

ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences

Retrieved on: 
Wednesday, December 15, 2021
Professional Services, Data Management, Technology, Human Resources, Software, Networks, Internet, Organization, Customer, CIO, Solution, Gaps, Human voice, Empathy, Customer retention, Growth, NYSE, Emotion, NASDAQ, XM, Ingredion, M&T Bank, Research, Work, VP, NOW Platform DA and PAS, Technology, GVP, Online shopping, Management, Customer service, Sales, Qualtrics, ServiceNow, Qualtrics, ServiceNow, QUALTRICS, SERVICENOW

ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) today announced the availability of new joint capabilities that enable companies to deliver personalized service experiences.

Key Points: 
  • ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) today announced the availability of new joint capabilities that enable companies to deliver personalized service experiences.
  • The experiences that companies deliver today can become their greatest competitive advantage tomorrow, said Jay Choi, Chief Product Officer at Qualtrics.
  • Customers can access the Qualtrics CustomerXM and ServiceNow CSM, and Qualtrics EmployeeXM for IT and ServiceNow ITSM, integration on the ServiceNow Store and the Qualtrics Marketplace today.
  • ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Qualtrics Announces New Reston Office and Plans to Create More than 400 New Tech Jobs in the Washington Metro Area

Retrieved on: 
Thursday, December 9, 2021
Data Management, Commercial Building & Real Estate, Technology, Construction & Property, Software, Qualtrics, Emotion, Workforce, Organization, Machine learning, Clarabridge, Churn, XM, Marketing, Nasdaq, Social media, Artificial intelligence, Investment, Management, Public relations

The investments come as businesses and governments increasingly turn to Qualtrics to help them deliver incredible customer, employee, brand and product experiences.

Key Points: 
  • The investments come as businesses and governments increasingly turn to Qualtrics to help them deliver incredible customer, employee, brand and product experiences.
  • The company plans to more than double its workforce in the D.C. metro area, hiring across all functions, including sales, professional services engineering, operations, customer success and marketing.
  • Qualtrics' Reston office will span 85,000 square feet in Reston Station, a rapidly growing area for top tech, defense and service companies.
  • Virginia offers access to the highest concentration of tech talent in the United States, said Governor of Virginia Ralph Northam.

Experience Management Software Leader Qualtrics to Expand in Fairfax County, Creating 400 New Jobs

Retrieved on: 
Thursday, December 9, 2021
Search Engine Marketing, Professional Services, Marketing, Advertising, Communications, Mobile, Wireless, Other Science, Research, Science, Security, Other Retail, Other Technology, Supply Chain Management, Online Retail, Software, Networks, Internet, Data Management, Technology, Retail, Urban Planning, Other Professional Services, Legal, Human Resources, Finance, Commercial Building & Real Estate, Consulting, Construction & Property, Social Media, Search Engine Optimization, Economic development, Twitter, Falls Church, Virginia, YouTube, Fairfax County Economic Development Authority, Fairfax County Board of Supervisors, CEO, Organization, City, XM, Prince, Manassas Park, Virginia, LinkedIn, Nasdaq, Investment, Renewable energy

Ralph Northam today announced that Qualtrics (Nasdaq: XM), an experience management software company, will invest $15.9 million to expand in Fairfax County.

Key Points: 
  • Ralph Northam today announced that Qualtrics (Nasdaq: XM), an experience management software company, will invest $15.9 million to expand in Fairfax County.
  • Organizations everywhere are undergoing an experience transformation and Qualtrics has an incredible opportunity in front of us.
  • With its strong talent pool, Virginia is a perfect place for Qualtrics to grow, said Qualtrics CEO Zig Serafin.
  • Qualtrics is the leader and creator of the experience management (XM) category, one of the fastest-growing software markets.

Qualtrics Leases 85,000 Square Feet at Reston Station

Retrieved on: 
Thursday, December 9, 2021
Cosmos, Income, Rolls-Royce North America, Phillumeny, Experience management, IWG plc, CHCI, Virginia State Route 267, Dulles International Airport, Silver Line, Wiehle–Reston East station, CVS, XM, Scissors, Dulles Corridor, Founding Farmers, Neustar, Nasdaq, Annual report, Tenant, Forward-looking statement, GLOBE, Contract, EV, Private Securities Litigation Reform Act, Organization, Farmer, Marketing, Risk, Tysons, Virginia, Securities & Exchange Commission of Pakistan, Foot, Security (finance), Emotion, Thought, Dulles Corridor Users Group, Reston Station, ICF, JW, Starbucks, Metro, U.S. Securities and Exchange Commission, Solar Winds, JW Marriott Hotels, Company, NASDAQ, Rolls-Royce Limited, CACI, Hotel, Management, Retail

With this lease, Comstock has completed the lease-up of its third Trophy-Class office tower at Reston Station, located at 1906 Reston Metro Plaza.

Key Points: 
  • With this lease, Comstock has completed the lease-up of its third Trophy-Class office tower at Reston Station, located at 1906 Reston Metro Plaza.
  • The buildings amenities include a 9,825 square foot state-of-the-art conference center with multiple meeting rooms, a fitness center with locker rooms, a 6,956 square foot sky garden with catering kitchen and indoor-outdoor serving station, a 5,400 square foot patio reserved for the exclusive use of Qualtrics and a 2,275 square foot rooftop deck.
  • The New Remarkable, Reston Station is home to corporate tenants including Google, ICF, Neustar, Spotify, Clarabridge, and Rolls-Royce of America.
  • CHCIs managed portfolio includes two of the largest transit-oriented, mixed-use developments in the Washington, D.C. area; Reston Station, a 5+ million square foot transit-oriented and mixed-use development in Reston, Virginia, and Loudoun Station, a nearly 2.5 million square foot transit-oriented, mixed-use development in Ashburn, Virginia, and additional development assets.

Gen Z’s Passion for Sustainability Boosts Resale Market, First Insight’s New Report Finds

Retrieved on: 
Thursday, December 9, 2021
Environment, Luxury, Teens, Department Stores, Specialty, Fashion, Consumer, Retail, Online Retail, Petro, Research, Health, Gen, Jay, Wendell Pritchett, Wharton School of the University of Pennsylvania, The RealReal, Faculty, CEO, Industry, Baby boomers, Partnership, XM, Center, University, Generation, Adoption, Shoe, Baker, Recommerce, Millennials, Traction, Student, Online shopping, Retail

Gen Z, the demographic cohort born after 1997, has historically been the most vocal about the health of the planet.

Key Points: 
  • Gen Z, the demographic cohort born after 1997, has historically been the most vocal about the health of the planet.
  • The report found that Gen Z leads the way in sustainability and has outsize impact on older generations, especially their Generation X parents.
  • Gen Zs influence extends to shopping behaviors, with sustainable-first purchase decisions more prevalent among all generations.
  • When we fielded our first sustainability report in 2019, resale and recommerce were used by more than half of our respondents regardless of generation.

Grocery Brands Top Qualtrics 2022 Experience Index

Retrieved on: 
Wednesday, December 8, 2021
Technology, Department Stores, Supermarket, Software, Networks, Restaurant, Bar, Retail, Data Management, Online Retail, Online, Visa, Research, Etsy, Cooking, Qualtrics, Emotion, Amazon, Safety, Consumer Assessment of Healthcare Providers and Systems, Â, Organization, XM, Kroger, Android, Robotics, Nasdaq, Bose, Online shopping

Major grocery brands held half of the top 10 spots in the annual ranking of customer trust and loyalty.

Key Points: 
  • Major grocery brands held half of the top 10 spots in the annual ranking of customer trust and loyalty.
  • The 2022 Experience Index asked 4,000 US consumers about their experiences with 180 companies across 25 different industries.
  • Within the top 25 brands, 67% of consumers ranked a good customer experience as a top driver for brand loyalty.
  • To view the full 2022 Experience Index, please visit: qualtrics.com/experience-index-2022/
    The Qualtrics XM Institute asked nearly 4,000 US consumers about their experiences with 180 companies across 25 different industries.

Feedtrail Recognized in KLAS Report of Patient Experience Improvement Vendors

Retrieved on: 
Tuesday, December 7, 2021
Twitter, ThePlatform, Experience management, Technology, CAHPS, Caregiver, View, Patient, CEO, Industry, Organization, KLAS, Entrepreneurship, XM, Multimedia, VP, LinkedIn, Solution, Human, Patient experience, Public relations, Medicine

RALEIGH, N.C., Dec. 7, 2021 /PRNewswire/ -- Feedtrail , a leading provider of healthcare experience management solutions, has been recognized in the recent KLAS report, Patient Experience Improvement 2021 , that examines the opportunity for healthcare to augment a CAHPS-centric approach to patient experience with more customizable capabilities.

Key Points: 
  • RALEIGH, N.C., Dec. 7, 2021 /PRNewswire/ -- Feedtrail , a leading provider of healthcare experience management solutions, has been recognized in the recent KLAS report, Patient Experience Improvement 2021 , that examines the opportunity for healthcare to augment a CAHPS-centric approach to patient experience with more customizable capabilities.
  • Comparing the Overall Satisfaction Scores of the five vendors highlighted in the Patient Experience Improvement 2021 report, the average Overall Satisfaction Score is 90.5, putting Feedtrail 4.2 points above the average.
  • Feedtrail is a trailblazer in the patient experience space, offering real time feedback and unique flexibility that allows organizations to dig a level deeper into their data to understand the true drivers of experience.
  • The above commentary collected about Feedtrail by KLAS 2021, KLAS 2021, for a complete view,visit klasresearch.com .