Patient experience

The Beryl Institute Announces Launch of Global Council, Expanding the Global Experience Movement

Tuesday, February 23, 2021 - 6:40pm

NASHVILLE, Tenn., Feb. 23, 2021 /PRNewswire-PRWeb/ --In expanding its commitment to elevate the human experience in healthcare, The Beryl Institute introduces its inaugural Global Council.

Key Points: 
  • NASHVILLE, Tenn., Feb. 23, 2021 /PRNewswire-PRWeb/ --In expanding its commitment to elevate the human experience in healthcare, The Beryl Institute introduces its inaugural Global Council.
  • The Council consists of professionals committed to elevating the conversation on human experience and expanding the global experience movement by collaborating with one another, sharing ideas and growing the global engagement of individuals and organizations in The Beryl Institute Community.
  • "As a global community of practice, ensuring a comprehensive and global view of experience has always been an essential part of what we do," said Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute.
  • Global Council members represent 6 continents and 16 countries and have demonstrated a clear passion for patient experience .

Seven out of 10 patient experience professionals identify contact center as a high priority and strategic asset

Tuesday, February 16, 2021 - 2:00pm

According to a new report by Talkdesk, Inc. Research, The Patient Experience Revolution in Health Care, seven out of 10 patient experience (PX) professionals recognize the contact center as a high priority and strategic asset.

Key Points: 
  • According to a new report by Talkdesk, Inc. Research, The Patient Experience Revolution in Health Care, seven out of 10 patient experience (PX) professionals recognize the contact center as a high priority and strategic asset.
  • Despite the importance placed on the contact center, most professionals identify legacy on-premises systems as a significant barrier to improving the patient experience.
  • The Patient Experience Revolution in Health Care research report from Talkdesk analyzes interviews with nearly 700 patients and more than 150 health care professionals worldwide, including leadership and management for patient service, patient experience and operations.
  • Tweet this: Patient Experience Revolution in Health Care report from @Talkdesk Research reveals 70% of PX pros see the contact center as a high priority, strategic asset.

NextGen® Patient Experience Platform Adopted by Lone Star Circle of Care Network

Thursday, February 11, 2021 - 1:00pm

NextGen Healthcare, Inc. (Nasdaq: NXGN), a leading provider of ambulatory-focused technology solutions, today announced that Lone Star Circle of Care (LSCC) is leveraging its NextGen Patient Experience Platform to make services more accessible to patients thereby increasing patient loyalty and engagement.

Key Points: 
  • NextGen Healthcare, Inc. (Nasdaq: NXGN), a leading provider of ambulatory-focused technology solutions, today announced that Lone Star Circle of Care (LSCC) is leveraging its NextGen Patient Experience Platform to make services more accessible to patients thereby increasing patient loyalty and engagement.
  • LSCC, a federally qualified health center (FQHC) operating clinics throughout Texas, recently extended its use of NextGen Healthcares integrated ambulatory platform with NextGen PxP Portal, NextGen Virtual Visits, NextGen Patient Self-Scheduling and NextGen Pay.
  • By using the integrated NextGen Patient Experience Platform, we were able to optimize staff time while offering a better patient experience, said Kachina Gayton, director of clinical technologies for Lone Star Circle of Care.
  • Click here to read a recent case study about how Lone Star Circle of Care has benefitted from using NextGen Patient Experience Platform.

Cedar and Yale New Haven Health Announce New Partnership to Improve the Patient Financial Experience

Wednesday, January 27, 2021 - 2:00pm

NEW YORK and NEW HAVEN, Conn., Jan. 27, 2021 /PRNewswire/ -- Yale New Haven Health (YNHHS), one of the nation's leading Academic Medical Centers, and Cedar, an innovative patient engagement and financial technology platform, announced an Innovation Partnership to streamline the overall financial and billing experience.

Key Points: 
  • NEW YORK and NEW HAVEN, Conn., Jan. 27, 2021 /PRNewswire/ -- Yale New Haven Health (YNHHS), one of the nation's leading Academic Medical Centers, and Cedar, an innovative patient engagement and financial technology platform, announced an Innovation Partnership to streamline the overall financial and billing experience.
  • Through the Innovation Partnership, YNHHS and Cedar will work together strategically to improve patient satisfaction and financial results, in addition to developing new forward-looking features.
  • "We are committed to improving the health status of the communities we serve and delivering an absolute best-in-class patient experience.
  • Recently recognized as a leading solution provider in the patient financial experience space by KLAS Research, Cedar facilitates patient-centric financial engagement across the care journey.

UBC Virtual Assistant, Linda, Demonstrates Improvement in Patient Engagement and Therapy Adherence in Patient Support Programs

Friday, January 22, 2021 - 6:40pm

Linda is enabling clients to deliver more tailored touchpoints and critical care updates to the mobile devices of patients.

Key Points: 
  • Linda is enabling clients to deliver more tailored touchpoints and critical care updates to the mobile devices of patients.
  • From enrollment, to real-time automated benefits, coverage determination and coordination, UBC Pathways Engage allows pharmaceutical and biotechnology manufacturers, healthcare providers and systems to transform traditional patient access and adherence programs.
  • UBC Pathways Engage and Linda is improving patient experiences across the entire care continuum above and beyond patient support programs including REMS, clinical development, decentralized trials and long-term safety surveillance programs.
  • Comprehensive, end-to-end services cover product and patient population characterization during development and market entry, as well as a focus on the patient experience, safety and adherence.

Nobl Team Members Earn Top Certification as Patient Experience Professionals

Tuesday, December 15, 2020 - 12:00pm

In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.

Key Points: 
  • In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
  • "As the patient experience movement grows, we recognize the important contribution professionals attaining certification as CPXPs will have.
  • This designation is significant as it underscores and reinforces the critical focus on the patient and family experience in today's healthcare environment," said Jason A. Wolf, President, Patient Experience Institute.
  • CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.

Health Care Provider Continues to Partner with Bridgeline for its Software and Professional Services

Tuesday, December 8, 2020 - 2:30pm

This engagement consists of a six-figure investment in professional services to implement improvements and upgrade their physician finder database.

Key Points: 
  • This engagement consists of a six-figure investment in professional services to implement improvements and upgrade their physician finder database.
  • The medical center will leverage Bridgelines User-Centered Design, Digital Strategy, and Application Development to deploy the enhancements to their patient-facing digital experience.
  • The services will be implemented in their independent environment using the Bridgeline Unbound platform.
  • Bridgeline Unbound provides best-in-class marketing technology to enable healthcare organizations to provide an optimal patient experience, says Ari Kahn, CEO for Bridgeline.

Riverchase Dermatology and Cosmetic Surgery Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Friday, November 20, 2020 - 8:41pm

FORT MYERS, Fla., Nov. 20, 2020 /PRNewswire/ --Riverchase Dermatology and Cosmetic Surgery is pleased to announce it has been named a 2020 Guardian of Excellence Awardwinner by Press Ganey .

Key Points: 
  • FORT MYERS, Fla., Nov. 20, 2020 /PRNewswire/ --Riverchase Dermatology and Cosmetic Surgery is pleased to announce it has been named a 2020 Guardian of Excellence Awardwinner by Press Ganey .
  • The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.
  • The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care.
  • Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.

Patient Experience Journal Releases Fall 2020 Issue: Volume 7, Issue 3

Thursday, November 12, 2020 - 3:00pm

NASHVILLE, Tenn., Nov. 12, 2020 /PRNewswire-PRWeb/ --The Beryl Institute announces the publication of Volume 7, Issue 3 of Patient Experience Journal (PXJ), an international, open access, peer-reviewed journal focused on research and proven practices around understanding and improving patient experience.

Key Points: 
  • NASHVILLE, Tenn., Nov. 12, 2020 /PRNewswire-PRWeb/ --The Beryl Institute announces the publication of Volume 7, Issue 3 of Patient Experience Journal (PXJ), an international, open access, peer-reviewed journal focused on research and proven practices around understanding and improving patient experience.
  • "Volume 7, Issue 3 has the distinction of publishing at a critical time, one that could be deemed a moment in which scholarship suffers.
  • Learn more: https://pxjournal.org/cgi/viewcontent.cgi?article=1515&context=journal
    Patient Experience Journal (PXJ) is a peer-reviewed, open-access journal published in association with The Beryl Institute .
  • We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Patient Experience Tops Hospitals’ 2021 Priorities, According to New Lumeon Research

Tuesday, November 10, 2020 - 12:00pm

The research uncovers the biggest challenges encountered by patient access leaders during COVID-19 among them, the fragmentation of the patient experience, processes, and technology.

Key Points: 
  • The research uncovers the biggest challenges encountered by patient access leaders during COVID-19 among them, the fragmentation of the patient experience, processes, and technology.
  • The research also reveals how the pandemic is impacting patient access leaders priorities for 2021.
  • According to the research, patient access leaders say patient experience (90%) and access to care (81%) will be the most important differentiators for winning and retaining patients in 2021, far ahead of attracting top clinical talent (62%), offering patients more services (40%), or adding new services lines (33%).
  • The research consisted of a quantitative survey, shared with 58 patient access leaders, and in-depth interviews conducted with 10 patient access leaders.