Customer retention

Medallia Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Report

Retrieved on: 
Tuesday, March 19, 2024
Social Media, Data Management, Technology, Audio, Video, Marketing, Communications, Apps, Applications, Professional Services, Artificial Intelligence, Other Technology, Software, Digital Marketing, Networks, Data Analytics, Internet, Mobile, Wireless, VOC, Organization, Customer retention, Research, CX, Overalls, Human voice, Customer service, Human, Mobile phone

Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC).

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC).
  • Medallia was named a leader for its Ability To Execute’ and Completeness Of Vision.
  • “Medallia is so proud to be named a leader in the Gartner Magic Quadrant™ for Voice of Customer,” said Joe Tyrrell, CEO at Medallia.
  • Magic Quadrants position vendors in a market, while Critical Capabilities provides a deeper dive into the providers’ product and service offerings.

Zeda.io Unveils Insights 2.0: The New AI Copilot Redefining Product Management

Retrieved on: 
Thursday, March 14, 2024
VOC, Customer retention, Software as a service, Intercom, SAN, AI, Silicon, Human voice, B2B, Multimedia, Feedback, Human

SAN FRANCISCO, March 14, 2024 /PRNewswire-PRWeb/ -- Zeda.io, the leading customer insights hub, today announced the launch of Insights 2.0, the latest evolution in AI-driven tools designed to revolutionize how product leaders leverage customer feedback for revenue-driven product development.

Key Points: 
  • Insights 2.0 by Zeda.io marks a significant leap forward in product management, offering a sophisticated AI Copilot that seamlessly transforms the voice of customers into actionable insights, driving revenue-focused product strategies.
  • It helps product managers to capture centralize Voice of Customer (VoC) product feedback from multiple channels to uncover critical customer issues, and discover new product opportunities.
  • Key features include auto-capture of insights from Slack or Intercom, personalized insights for vital product areas, and real-time revenue impact analysis to deliver foresight in product planning.
  • "AI and ML models need a significant amount of sample data to generate useful insights from feedback and customer data.

RDA Ranks #1 in Customer Satisfaction from Digital Clarity Group

Retrieved on: 
Tuesday, January 16, 2024
RDA, Customer retention, Investment, HUNT, Facial muscles, DCG, Customer satisfaction, Marketing, Voice of the customer, Human voice

HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.

Key Points: 
  • For the second consecutive year, RDA has been awarded the highest honor in Customer Satisfaction for technology consulting services.
  • HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.
  • VOCalis is DCG's Voice of the Customer assessment program that uses customer feedback to bring transparency to the performance of digital agencies, consultancies, and integrators when implementing or servicing marketing technology solutions.
  • Based on their ratings, this award distinguishes RDA as an exceptional provider of marketing technology services according to its clients," said Digital Clarity Group CEO Scott Liewehr.

Global Healthcare Cybersecurity Survey Trends Report - Key Responses of Enterprise Decision-Makers Who Influence Cybersecurity Budgets in the Healthcare Industry

Retrieved on: 
Monday, January 8, 2024
Investment, Internet, Customer retention, COVID-19, Human voice, Medical device

Dublin, Jan. 8, 2024 /PRNewswire/ -- The "Voice of Customer: Global Healthcare Cybersecurity Trends" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • Dublin, Jan. 8, 2024 /PRNewswire/ -- The "Voice of Customer: Global Healthcare Cybersecurity Trends" report has been added to ResearchAndMarkets.com's offering.
  • Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems.
  • The publisher conducted a Voice of Customer survey of healthcare organizations globally to understand their cybersecurity operations, organizational management, technology investment, threat awareness, and other factors that play into the decision-making process for new cybersecurity purchases.
  • Of the healthcare representatives surveyed, 40% have a C-level position at their organization, followed by manager level and VP level positions at 21% and 20%, respectively.

SANDSIV and Applied Consulting Transform the Italian CX Landscape

Retrieved on: 
Thursday, November 23, 2023
Human voice, Customer experience, Voice of the customer, CXM, Operational excellence, CX, Partnership, Growth, Customer retention, Sales, Online shopping, Customer

ZURICH, Nov. 23, 2023 /PRNewswire/ -- SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.

Key Points: 
  • This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence.
  • The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV's cutting-edge sandsiv+ CX solution.
  • Experience the impact of SANDSIV's technological prowess embodied by the sandsiv+ platform, as it collaborates with Applied Consulting to lead a global CX revolution at https://sandsiv.com/partner-program/ .
  • Cristiana Luzi, Partner at Applied Consulting, remarked, "Witnessing the market's growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+.

SANDSIV and Applied Consulting Transform the Italian CX Landscape

Retrieved on: 
Thursday, November 23, 2023
Human voice, Customer experience, Voice of the customer, CXM, Operational excellence, CX, Partnership, Growth, Customer retention, Sales, Online shopping, Customer

ZURICH, Nov. 23, 2023 /PRNewswire/ -- SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.

Key Points: 
  • This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence.
  • The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV's cutting-edge sandsiv+ CX solution.
  • Experience the impact of SANDSIV's technological prowess embodied by the sandsiv+ platform, as it collaborates with Applied Consulting to lead a global CX revolution at https://sandsiv.com/partner-program/ .
  • Cristiana Luzi, Partner at Applied Consulting, remarked, "Witnessing the market's growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+.

My-Take Named a Top Innovator in Market Research for the Fourth Consecutive Year

Retrieved on: 
Tuesday, November 14, 2023
Social media, Automation, Research, AI, Customer retention, VOC, Human voice, Pardon My Take, Human, Greenbook, Heart, Boston, Sales, Greater Boston

Our unwavering commitment to continuous improvement and enhancing our customers' experience remains at the heart of our values.

Key Points: 
  • Our unwavering commitment to continuous improvement and enhancing our customers' experience remains at the heart of our values.
  • Achieving this industry recognition for four consecutive years demonstrates our dedication to integrating the voice of the customer into everything we do.
  • Through our ongoing focus on creating new research capabilities and time saving automation, we aim to 'future proof' our clients' communities."
  • In addition, My-Take has unveiled two new cutting-edge survey question types: mockshop simulated online shopping experience and a social media simulation.

Proactive Worldwide Welcomes Two Strategic Hires to Enhance Its Competitive Intelligence Operations

Retrieved on: 
Monday, October 30, 2023
Knowledge, Allergy, Yoder, Avery, Intelligence, Political science, Headache, CPG, Hematology, Dermatology, Insurance industry in China, Nephrology, Customer retention, Research, Prostate, Crohn's disease, Lung, University, PWW, Asthma, Osteoporosis, Human voice, Melanoma, Alzheimer's disease, Pain, Moses Austin, Bachelor of Science in Human Biology, Bachelor of Arts in Organizational Psychology, Fortune 500, Retail, Pharmaceutical industry, Insurance

SCHAUMBURG, Ill., Oct. 30, 2023 /PRNewswire/ -- In a strategic move to accommodate the increased demand for their competitive research and analysis services, Proactive Worldwide (PWW) is thrilled to announce the onboarding of two new senior analysts, Heather Yoder and Avery Ekman. These latest hires reflect PWW's commitment to offer the finest expertise in the competitive intelligence sector.

Key Points: 
  • These latest hires reflect PWW's commitment to offer the finest expertise in the competitive intelligence sector.
  • Dr. Heather Yoder shifted from the medical field into the realm of pharmaceutical competitive intelligence.
  • Her experience spans over 10 years, with remarkable achievements in primary and secondary research, analysis, as well as project management.
  • Their combined expertise will further ensure that our clients continue to receive actionable insights and value, backed by extensive research and analysis."

LG Labs Introduces DUOBO "Essential Edition" in Response to Customer Feedback

Retrieved on: 
Thursday, August 31, 2023
Human voice, Kickstarter, Coffee, HD, VOC, Multimedia, Customer retention, Temperature, Sensation, Mobile phone

NEW YORK, Aug. 31, 2023 /PRNewswire/ -- LG Labs, the pioneering force behind the revolutionary DUOBO capsule coffee machine, is thrilled to announce the launch of the DUOBO "Essential Edition."

Key Points: 
  • NEW YORK, Aug. 31, 2023 /PRNewswire/ -- LG Labs, the pioneering force behind the revolutionary DUOBO capsule coffee machine, is thrilled to announce the launch of the DUOBO "Essential Edition."
  • This new iteration of the DUOBO coffee machine comes as a direct response to the valuable feedback received from its backers, and it reflects LG Labs' commitment to delivering innovative products that align with customer preferences.
  • The DUOBO "Essential Edition" retains the core features that have made the original DUOBO a sensation among coffee enthusiasts.
  • The introduction of the DUOBO "Essential Edition" represents LG Labs' dedication to continuous innovation and customer-centricity.

Emplifi Unveils Unified Analytics, Providing Comprehensive Insights into the Entire Customer Journey

Retrieved on: 
Tuesday, August 22, 2023
Technology, Publishing, Public Relations, Investor Relations, Marketing, Advertising, Communications, Social Media, Search Engine Optimization, Search Engine Marketing, Blogging, Software, IDC, Analytics, Human voice, VOC, Head, Commerce, System, Customer retention, Social media, Sales, Emplifi

Emplifi , the leading customer engagement platform, today announced the launch of Unified Analytics, an integrated solution that aggregates, analyzes, and presents customer data in an easily digestible format.

Key Points: 
  • Emplifi , the leading customer engagement platform, today announced the launch of Unified Analytics, an integrated solution that aggregates, analyzes, and presents customer data in an easily digestible format.
  • As an integral component of Emplifi’s Customer Engagement platform, Unified Analytics provides deep business insights that can vastly improve the customer experience by bringing together social media data, customer service and care case management data, Voice of Customer (VoC) insights, and influencer marketing analytics.
  • “Unified Analytics is more than just another analytics tool – it’s the engine for analyzing and presenting data from diverse customer touch points in one unified view,” said Emplifi CMO, Zarnaz Arlia.
  • “It's a significant step towards a more unified, efficient, and insightful future.”
    Unified Analytics is available as part of the Emplifi Customer Engagement Platform.