- However, one area receiving less attention is the tool’s usefulness as a conversationalist and – dare we say – as a potential friend.
- Microsoft’s Bing chatbot alarmed users earlier this year when it threatened and attempted to blackmail them.
- While generative AI itself is relatively new, the fields of belonging and human-computer interaction have been explored reasonably well, with results that may surprise you.
Can you make friends with a robot?
- When social media became popular about a decade later, interest in this space exploded.
- The 2021 Nobel Prize-winning book Klara and the Sun explores how humans and life-like machines might form meaningful relationships.
- And with increasing interest came increasing concern, borne of evidence that belonging (and therefore loneliness) can be impacted by technology use.
The rise of robot companions
As researchers in the fields of technology, leadership and psychology, we wanted to investigate how ChatGPT might influence people’s feelings of loneliness and supportedness. Importantly, does it have a net positive benefit for users’ wellbeing and belonging? To study this, we asked 387 participants about their usage of AI, as well as their general experience of social connection and support. We found that:
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AI friends are okay, but you still need people
- Overall our results indicate that social support can come from either humans or AI – and that working with AI can indeed help people.
- So while making friends with AI may not combat loneliness, it can still help us feel connected, which is better than nothing.
The takeaway
- When used in moderation, a relationship with an AI bot could provide positive functional and emotional benefits.
- Acknowlegement: the authors would like to acknowledge Bianca Pani for her contributions to the research discussed in this article.
The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their academic appointment.