Omnichannel

Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester

Thursday, October 22, 2020 - 4:45pm

Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, announced today it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players.

Key Points: 
  • Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, announced today it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players.
  • The Forrester Wave: Global Omnichannel Customer Services Outsourcers comprehensively evaluated the strengths and weaknesses of each company against 29 separate criteria on a completely independent basis.
  • Regarding this specific report, we are pleased to be independently recognized by Forrester as a global leader among the most significant omnichannel customer services outsourcing companies.
  • It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services.

Contact Center Software Market Worth $ 67.97 Billion, Globally, by 2027 at 18.7% CAGR: Verified Market Research

Thursday, October 22, 2020 - 2:14pm

JERSEY CITY, N.J., Oct. 22, 2020 /PRNewswire/ -- Verified Market Research recently published a report, " Contact Center Software Market by Component (Software, Services), by Deployment (Cloud-based, On-premise), by End-User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government), Geography".

Key Points: 
  • JERSEY CITY, N.J., Oct. 22, 2020 /PRNewswire/ -- Verified Market Research recently published a report, " Contact Center Software Market by Component (Software, Services), by Deployment (Cloud-based, On-premise), by End-User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government), Geography".
  • According to Verified Market Research, the Global Contact Center Software Market was valued at USD 17.20 Billion in 2019 and is projected to reach USD 67.97 Billion by 2027, growing at a CAGR of 18.7% from 2020 to 2027.
  • The emergence of the omnichannel customer experience towards contact center software is expected to accelerate the growth over the forecast period.
  • Verified Market Research has segmented the Global Contact Center Software Market on the basis of Component, Deployment, End User, and Geography.

Contact Center Software Market Worth $ 67.97 Billion, Globally, by 2027 at 18.7% CAGR: Verified Market Research

Thursday, October 22, 2020 - 2:14pm

JERSEY CITY, N.J., Oct. 22, 2020 /PRNewswire/ -- Verified Market Research recently published a report, " Contact Center Software Market by Component (Software, Services), by Deployment (Cloud-based, On-premise), by End-User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government), Geography".

Key Points: 
  • JERSEY CITY, N.J., Oct. 22, 2020 /PRNewswire/ -- Verified Market Research recently published a report, " Contact Center Software Market by Component (Software, Services), by Deployment (Cloud-based, On-premise), by End-User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government), Geography".
  • According to Verified Market Research, the Global Contact Center Software Market was valued at USD 17.20 Billion in 2019 and is projected to reach USD 67.97 Billion by 2027, growing at a CAGR of 18.7% from 2020 to 2027.
  • The emergence of the omnichannel customer experience towards contact center software is expected to accelerate the growth over the forecast period.
  • Verified Market Research has segmented the Global Contact Center Software Market on the basis of Component, Deployment, End User, and Geography.

PICKUP and Postmates Announce Partnership To Elevate Nationwide, Same-Day Delivery for Omnichannel Retailers

Thursday, October 22, 2020 - 2:00pm

PICKUP Enterprise manages the end-to-end customer experience including access to the top-rated PICKUP Good Guy network , which specializes in delivery and assembly of big and heavy goods.

Key Points: 
  • PICKUP Enterprise manages the end-to-end customer experience including access to the top-rated PICKUP Good Guy network , which specializes in delivery and assembly of big and heavy goods.
  • Since launching PICKUP Enterprise earlier this year, retailers have seen over 2x growth basket sizes and 23% lift over BOPIS (Buy-Online-Pickup-In-Store).
  • The partnership between PICKUP and Postmates will further expand retailers fulfillment capabilities for all items - from holiday dcor and gifts, to furniture.
  • PICKUP has partnered with leading retailers to transform their omnichannel delivery experience with solutions that enable Buy Anywhere, Deliver Anywhere.

PROS Control and PROS Guidance Now Available for Online Purchase on SAP® App Center

Thursday, October 22, 2020 - 2:00pm

PROS (NYSE: PRO), a provider of AI-powered solutions that optimize selling in the digital economy, today announced that its PROS Control: Dynamic Price Management and PROS Guidance: Real-Time Dynamic Price Optimization pricing solutions are now available for online purchase on SAP App Center , the digital marketplace for SAP partner offerings.

Key Points: 
  • PROS (NYSE: PRO), a provider of AI-powered solutions that optimize selling in the digital economy, today announced that its PROS Control: Dynamic Price Management and PROS Guidance: Real-Time Dynamic Price Optimization pricing solutions are now available for online purchase on SAP App Center , the digital marketplace for SAP partner offerings.
  • PROS Control and PROS Guidance integrate with SAP Commerce to deliver pricing excellence that accelerates digital omnichannel selling, enabling a streamlined customer experience that todays buyers demand.
  • PROS Control and PROS Guidance enable businesses that use SAP solutions to power eCommerce with real-time pricing to meet the omnichannel buyers demands.
  • And for each purchase made on SAP App Center, SAP will plant a tree.

Vision, an H.I.G. Capital Portfolio Company, Completes Acquisition of DX Marketing

Thursday, October 22, 2020 - 11:00am

"), a leading global alternative investment firm with over $41 billion of equity capital under management, announced today that its portfolio company, Vision Integrated Graphics Group LLC (Vision), has acquired DX Marketing, LLC (DXM or the Company).

Key Points: 
  • "), a leading global alternative investment firm with over $41 billion of equity capital under management, announced today that its portfolio company, Vision Integrated Graphics Group LLC (Vision), has acquired DX Marketing, LLC (DXM or the Company).
  • The Companys impressive team and data-driven offerings will immediately enhance Visions omnichannel marketing solutions focused on customer acquisition and engagement.
  • DXMs talented team, marketing technology platform, and proven one-to-one targeting practices align with our mission of providing differentiated solutions to our clients.
  • DX Marketing is an award-winning insights company that leverages unique consumer knowledge to inform business strategy and provide a quantifiable ROI on marketing spend.

Vision Integrated Graphics Group, LLC ("Vision") completes acquisition of DX Marketing

Wednesday, October 21, 2020 - 1:30pm

BOLINGBROOK, Ill., Oct. 21, 2020 /PRNewswire-PRWeb/ --Vision Integrated Graphics Group LLC ("Vision") announced today that it has acquired DX Marketing, LLC ("DXM" or the "Company").

Key Points: 
  • BOLINGBROOK, Ill., Oct. 21, 2020 /PRNewswire-PRWeb/ --Vision Integrated Graphics Group LLC ("Vision") announced today that it has acquired DX Marketing, LLC ("DXM" or the "Company").
  • The Company's impressive team and data-driven offerings will immediately enhance Vision's omnichannel marketing solutions focused on customer acquisition and engagement.
  • DX Marketing is an award-winning insights company that leverages unique consumer knowledge to inform business strategy and provide a quantifiable ROI on marketing spend.
  • Vision is a leading provider of data-driven, omni-channel marketing solutions focused on customer acquisition and engagement.

Semcasting Launches Activate: Self-Serve Identity Resolution, Audience Design and Attribution in an Integrated Platform

Wednesday, October 21, 2020 - 2:00pm

NORTH ANDOVER, Mass., Oct. 21, 2020 (GLOBE NEWSWIRE) -- Semcasting , creators of the patented IP, location and device-targeting Smart Zones technology, today announced the general availability of Activate , its self-serve, end-to-end identity (ID) resolution, audience design and attribution platform.

Key Points: 
  • NORTH ANDOVER, Mass., Oct. 21, 2020 (GLOBE NEWSWIRE) -- Semcasting , creators of the patented IP, location and device-targeting Smart Zones technology, today announced the general availability of Activate , its self-serve, end-to-end identity (ID) resolution, audience design and attribution platform.
  • The Activate platform was built in direct response to the demand for better control and more transparency in the management of first-party data.
  • Activates third-party Audience Design workflow is integrated into the audience building process.
  • Semcasting, a data-as-a-service provider, created the next-generation end-to-end audience design solution, Activate, which includes omnichannel onboarding, audience design and attribution in one self-serve platform.

Aceyus Leverages AWS to Streamline Contact Center Operations

Wednesday, October 21, 2020 - 1:03pm

The cloud-based platform is built on AWS and provides mid-market to global brands with real-time and historical contact center insights, allowing customers to optimize contact center efficiency and improve the customer experience.

Key Points: 
  • The cloud-based platform is built on AWS and provides mid-market to global brands with real-time and historical contact center insights, allowing customers to optimize contact center efficiency and improve the customer experience.
  • Additionally, Aceyus is collaborating with AWS to integrate its Aceyus VUE cloud platform with Amazon Connect.
  • Over the last year, Aceyus joined the AWS Partner Network (APN) and began working with AWS to migrate workloads and develop its Aceyus VUE cloud platform.
  • The collaboration to integrate Aceyus VUE cloud platform with Amazon Connect was driven by the launch of an Aceyus customer that moved from an on-premises contact center solution, supporting more than 4,000 agents, to Amazon Connect earlier this year.The shift to a comprehensive omnichannel contact center, such as Amazon Connect, allowed the Aceyus customer to streamline operations and leverage key product tools to help repurpose and reskill agents, resulting in increased operational efficiency and overall cost-savings.

Syneos Health® Launches Kinetic™ Omnichannel Capability to Accelerate Modern Customer Engagement

Wednesday, October 21, 2020 - 11:30am

MORRISVILLE, N.C., Oct. 21, 2020 (GLOBE NEWSWIRE) -- Syneos Health (Nasdaq:SYNH), the only fully integrated biopharmaceutical solutions organization, today introduced Kinetic , a modern customer engagement capability that makes fully integrated omnichannel solutions accessible to biopharmaceutical organizations.

Key Points: 
  • MORRISVILLE, N.C., Oct. 21, 2020 (GLOBE NEWSWIRE) -- Syneos Health (Nasdaq:SYNH), the only fully integrated biopharmaceutical solutions organization, today introduced Kinetic , a modern customer engagement capability that makes fully integrated omnichannel solutions accessible to biopharmaceutical organizations.
  • Kinetic is centered on Intelligence, Experience and Performance three pillars that are mission-critical to success in todays technology-enabled engagement landscape.
  • Kinetic delivers personally relevant healthcare engagement, providing organizations of all sizes omnichannel fluency with the flexibility to access full-scale integration or point solutions.
  • Our Company, including a Contract Research Organization (CRO) and Contract Commercial Organization (CCO), is purpose-built to accelerate customer performance to address modern market realities.