Omnichannel

goeasy Ltd. Announces Election of Directors

Thursday, May 13, 2021 - 10:01pm

Supported by more than 2,200 employees, the Company offers a wide variety of financial products and services including unsecured and secured instalment loans.

Key Points: 
  • Supported by more than 2,200 employees, the Company offers a wide variety of financial products and services including unsecured and secured instalment loans.
  • Customers can transact seamlessly through an omni-channel model that includes an online and mobile platform, over 400 locations across\xc2\xa0Canada, and point-of-sale financing offered in the retail, power sports, automotive, home improvement and healthcare verticals, through more than 4,000 merchants across Canada.
  • common shares are listed on the TSX under the trading symbol \xe2\x80\x9cGSY\xe2\x80\x9d.
  • goeasy is rated BB- with a stable trend from S&P and Ba3 with a stable trend from Moody\xe2\x80\x99s.

Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos

Thursday, May 13, 2021 - 2:00pm

b'Talkdesk\xc2\xae, Inc. , the global customer experience leader for customer-obsessed companies, today launched Talkdesk Flexible Shopping \xe2\x80\x93 an end-to-end customer experience solution designed to help retailers and brands ready their contact centers to support post-pandemic shopper expectations.\nTalkdesk Flexible Shopping equips retailers with integrated, cloud-based contact center tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications.

Key Points: 
  • b'Talkdesk\xc2\xae, Inc. , the global customer experience leader for customer-obsessed companies, today launched Talkdesk Flexible Shopping \xe2\x80\x93 an end-to-end customer experience solution designed to help retailers and brands ready their contact centers to support post-pandemic shopper expectations.\nTalkdesk Flexible Shopping equips retailers with integrated, cloud-based contact center tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications.
  • Retailers can manage services through multiple communication channels, including voice, messaging, email, chat and social channels from one solution.
  • Talkdesk Flexible Shopping uses automation and artificial intelligence (AI) to help retailers and brands improve cross-channel and omnichannel customer experiences, which enhances overall brand experiences and increases customer-lifetime value.\n\xe2\x80\x9cCreating great customer experiences has always been critical for brands and retailers, but the events of the past year have considerably upped the stakes.
  • In her new role at Talkdesk, Shannon will lead cross-functional teams to reimagine the role of the contact center along the customer journey, asking how brands can solve friction points, enhance experiences and build long-lasting relationships.\nTalkdesk Flexible Shopping is the fifth industry solution introduced by Talkdesk this year, alongside: Talkdesk Small Business Lending Solution , Talkdesk Vaccine Administration Solution , Talkdesk Vacation Now and Talkdesk Digital Lending Solution .

New Survey from Semafone Reveals Brands are Missing a Critical Step When It Comes to Omnichannel Payments

Thursday, May 13, 2021 - 10:00am

b'Semafone \xc2\xae, the leading provider of data security and compliance solutions for call and contact centers, today released data from its Omnichannel Payments Consumer Trust survey.

Key Points: 
  • b'Semafone \xc2\xae, the leading provider of data security and compliance solutions for call and contact centers, today released data from its Omnichannel Payments Consumer Trust survey.
  • The research reveals that while ecommerce and social shopping are on the rise, consumer confidence in the privacy and security of omnichannel payments is low.
  • Key findings include:\nAs shoppers have increased their screen time, platforms like Twitter, TikTok and Pinterest have invested in social shopping capabilities.
  • To learn more, visit www.semafone.com and follow us on LinkedIn , Twitter and Facebook .\nView source version on businesswire.com: https://www.businesswire.com/news/home/20210513005171/en/\n'

Macy’s, Inc. to Present at Cowen’s 2nd Annual New Retail Ecosystem CEO Summit

Wednesday, May 12, 2021 - 9:15pm

b'Macy\xe2\x80\x99s, Inc. (NYSE: M) today announced that Adrian Mitchell, chief financial officer, will present at Cowen\xe2\x80\x99s 2nd Annual New Retail Ecosystem CEO Summit: Innovation & Digitization at 8:15 a.m.

Key Points: 
  • b'Macy\xe2\x80\x99s, Inc. (NYSE: M) today announced that Adrian Mitchell, chief financial officer, will present at Cowen\xe2\x80\x99s 2nd Annual New Retail Ecosystem CEO Summit: Innovation & Digitization at 8:15 a.m.
  • Media and investors may access a live audio webcast of the presentation at www.macysinc.com/investors on Wednesday, May 26, 2021.
  • A replay of the webcast will also be available on the company\xe2\x80\x99s website.\nMacy\xe2\x80\x99s, Inc. (NYSE: M) is one of the nation\xe2\x80\x99s premier omnichannel retailers.
  • Headquartered in New York City, the company comprises three retail brands: Macy\xe2\x80\x99s, Bloomingdale\xe2\x80\x99s and Bluemercury.

HungerRush Acquires Online Omnichannel Ordering and Digital Marketing Software Company 9Fold

Wednesday, May 12, 2021 - 5:54pm

9Fold\'s FullRail solution is a customer facing digital marketing softwareapplicationthat increases customer loyalty and engagement through both direct email and text messages.\n"The addition of 9Fold to our portfolio of innovative omni-channel digital ordering offerings will empower our customers to grow their businesses by knowing their customers better," saidPerry Turbes, HungerRush CEO.

Key Points: 
  • 9Fold\'s FullRail solution is a customer facing digital marketing softwareapplicationthat increases customer loyalty and engagement through both direct email and text messages.\n"The addition of 9Fold to our portfolio of innovative omni-channel digital ordering offerings will empower our customers to grow their businesses by knowing their customers better," saidPerry Turbes, HungerRush CEO.
  • "This acquisition will help the restaurant industry move further away from relying on third party delivery providers.
  • "\n9Fold empowers restaurants to drive online revenue in-house by providing digital tools that elevate brands of all sizes to compete at an enterprise level.
  • 9Fold\'s custom branded online ordering system combined with our proprietaryFullRailmarketing system puts customer ordering data to use in real time through sophisticated email, SMS/MMS, and gamification campaigns.

Whiplash appoints Leslie Karr to new post of Vice President of Customer Success

Wednesday, May 12, 2021 - 3:23pm

In addition, Karr will draw on cross-functional resources to strategically guide fast-growing customers in delivering their brand experience.\n"I\'m excited to work with Whiplash in elevating the role of customer success, and meeting our customer\'s needs head-on during such a significant time for the retail sector," Karr said.

Key Points: 
  • In addition, Karr will draw on cross-functional resources to strategically guide fast-growing customers in delivering their brand experience.\n"I\'m excited to work with Whiplash in elevating the role of customer success, and meeting our customer\'s needs head-on during such a significant time for the retail sector," Karr said.
  • We\'re here to assist brands in making strategic decisions that will place them in a favorable position as we recover.
  • "As the retail landscape rapidly evolves toward more omnichannel activity, Leslie will lead our customer success team to strategize with customers on what this means for them and how they can keep delivering the very best customer experience.
  • "\nWhiplash is a leading provider of direct-to-consumer fulfillment and retail logistics, including end-to-end customer care, transportation, distribution, and value-added warehouse services.

Point Park University Selects Sextant Marketing as Online Programs Strategic Growth Partner

Wednesday, May 12, 2021 - 2:00pm

b'TAMPA, Fla., May 12, 2021 /PRNewswire-PRWeb/ --After an extensive review process, Sextant Marketing has been chosen by Point Park University to develop comprehensive marketing and enrollment strategies to grow its online programs.

Key Points: 
  • b'TAMPA, Fla., May 12, 2021 /PRNewswire-PRWeb/ --After an extensive review process, Sextant Marketing has been chosen by Point Park University to develop comprehensive marketing and enrollment strategies to grow its online programs.
  • Sextant, a fee-for-service higher education marketing company, delivers omnichannel marketing and end-to-end enrollment solutions exclusively to higher education clients.\nNelson Chipman, Assistant Vice President of Point Park University Online, said the University wants to build on the success of its online programs and enhance enrollment marketing efforts.\n"We wanted to grow our online programs, originally created under an OPM model, with a partner that is aligned, innovative, and collaborative in helping us build our own capabilities and accomplish our mission," said Chipman.
  • "We\'re excited Point Park chose us as their partner, and we look forward to working with their team to achieve their goals, build their brand, and accomplish their mission.
  • "\nDecades of experience across the full continuum of higher education marketing and enrollment have helped Sextant lead the way into the next iteration of higher ed marketing.

eGain to Present at the 16th Annual Needham Virtual Technology & Media Conference on May 17, 2021

Wednesday, May 12, 2021 - 11:30am

b'SUNNYVALE, Calif., May 12, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that management is scheduled to present at the 16th Annual Needham Virtual Technology & Media Conference on Monday, May 17, 2021 at 3:45 pm ET, with virtual one-on-one meetings with investors held throughout the day.\nTo access a live audio webcast or replay of eGain\xe2\x80\x99s presentation, please click on the following link https://wsw.com/webcast/needham108/egan/2217225 or visit the investor relations section of eGain\xe2\x80\x99s website at http://www.egain.com/company/investors .\nFor additional information or to schedule a meeting with eGain management, please contact either your Needham representative, or MKR Investor Relations, eGain\xe2\x80\x99s investor relations firm, at egan@mkr-group.com .\neGain customer engagement solutions deliver digital transformation for leading brands \xe2\x80\x93 powered by virtual assistance, AI, knowledge, and analytics.

Key Points: 
  • b'SUNNYVALE, Calif., May 12, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that management is scheduled to present at the 16th Annual Needham Virtual Technology & Media Conference on Monday, May 17, 2021 at 3:45 pm ET, with virtual one-on-one meetings with investors held throughout the day.\nTo access a live audio webcast or replay of eGain\xe2\x80\x99s presentation, please click on the following link https://wsw.com/webcast/needham108/egan/2217225 or visit the investor relations section of eGain\xe2\x80\x99s website at http://www.egain.com/company/investors .\nFor additional information or to schedule a meeting with eGain management, please contact either your Needham representative, or MKR Investor Relations, eGain\xe2\x80\x99s investor relations firm, at egan@mkr-group.com .\neGain customer engagement solutions deliver digital transformation for leading brands \xe2\x80\x93 powered by virtual assistance, AI, knowledge, and analytics.
  • Our comprehensi v e suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
  • To find out more about eGain, visit http://www.egain.com .\neGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries.
  • All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.\n'

Frost & Sullivan Finds That Customer Experience Is a Top Driver for Digital Transformation

Tuesday, May 11, 2021 - 10:42pm

, which highlights how agent experience drives customer experience, the advantages of seamless customer engagement, and the benefits of proactive risk mitigation.\nThe link between agent experience and customer experience has become increasingly evident given the remote work environments many are currently experiencing.

Key Points: 
  • , which highlights how agent experience drives customer experience, the advantages of seamless customer engagement, and the benefits of proactive risk mitigation.\nThe link between agent experience and customer experience has become increasingly evident given the remote work environments many are currently experiencing.
  • In response, contact centers are looking to bolster their omnichannel experiences to both assist their agents by providing actionable information at the moment of engagement and to provide seamless customer journeys.
  • The adoption of new technologies, like AI, are also top of mind for organizations as they push forward in their digital transformation initiatives.
  • By seamlessly integrating omnichannel communications, customer relationship management (CRM), and workforce optimization (WFO), LiveVox delivers exceptional agent and customer experiences, while helping to reduce compliance risk.

Sleep Country Canada Announces Election of Directors

Tuesday, May 11, 2021 - 9:07pm

b'The Company is Canada\'s leading omnichannel specialty sleep retailer with a national retail store network and robust eCommerce platforms.

Key Points: 
  • b'The Company is Canada\'s leading omnichannel specialty sleep retailer with a national retail store network and robust eCommerce platforms.
  • The Company operates under three retail banners: "Sleep Country Canada", with omnichannel operations in Canada excluding Qubec; "Dormez-vous?"
  • As of May 11, 2021, Sleep Country has 283 stores and 17 distribution centres across Canada.
  • Sleep Country is a purpose-led company dedicated to transforming lives by awakening Canadians to the power of sleep.