Omnichannel

Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications

Thursday, January 21, 2021 - 5:00pm

ZURICH, Switzerland, Jan. 21, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced Mitto Conversations, a new solution that empowers brands to seamlessly and more efficiently manage omnichannel customer communications within a single pre-built, no-code platform.

Key Points: 
  • ZURICH, Switzerland, Jan. 21, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced Mitto Conversations, a new solution that empowers brands to seamlessly and more efficiently manage omnichannel customer communications within a single pre-built, no-code platform.
  • Mitto Conversations provides businesses with a single unified inbox for all customer engagement channels and a wide range of content, including messaging, videos and emojis, giving brands the channel and content flexibility required to effectively engage today's consumers.
  • Conversations democratizes customer engagement, giving anyone from customer support to experience teams access to a single tool and a variety of communications channels to immediately reach and interact with customers for more natural, personalized two-way conversations.
  • Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, Calif., Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, California, Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

siffron and MTI Partner to Accelerate the Retail Industry’s Digital Transformation to Smart Retail

Thursday, January 21, 2021 - 2:00pm

The siffron and MTI partnership combines intelligent security hardware with cloud-based software to create real-time visibility into merchandised product performance.

Key Points: 
  • The siffron and MTI partnership combines intelligent security hardware with cloud-based software to create real-time visibility into merchandised product performance.
  • siffron is laser focused on innovation and providing total retail solutions, stated Brent Ewing, siffron VP of Product Development and Strategic Partnerships.
  • Digital transformation is needed to create a Smart Retail ecosystem that drives growth and delivers an integrated, omnichannel customer experience.
  • MTI is a global solutions innovator in retail security and smart retail, serving the largest and most highly regarded global brands.

Sailthru Delivered Product and Performance Growth for Customers in 2020

Wednesday, January 20, 2021 - 3:23pm

In 2020, the company invested significantly into areas of the platform that allow customers to scale more efficiently and access data more effectively.

Key Points: 
  • In 2020, the company invested significantly into areas of the platform that allow customers to scale more efficiently and access data more effectively.
  • Not only were customers able to make strategic sending decisions with the help of Sailthru, but they also sent more than 100 billion emails in 2020, with 4.9 billion unique profiles under management in December 2020 as well.
  • Sailthru customers also experienced unprecedented performance increases as people became more engaged in email, and many businesses increased their use of Sailthrus testing and personalization features, creating:
    Throughout 2020, we supported our customers with robust, scalable technology that delivered the highest volume and performance in our history.
  • Sailthru rolled out advancements to testing and personalization, new integrations and workflows, as well as Sailthru Connect, a comprehensive data export suite that enhances omnichannel marketing and measurement for our customers.

Rocky Mountain Chocolate Factory Unlocks Omnichannel with Teamwork Commerce

Wednesday, January 20, 2021 - 2:48pm

TAMPA, Fla., Jan. 20, 2021 /PRNewswire/ --Rocky Mountain Chocolate Factory (RMCF) headquartered in British Columbia, Canada, has officially enabled omnichannel through Teamwork Commerce OMS.

Key Points: 
  • TAMPA, Fla., Jan. 20, 2021 /PRNewswire/ --Rocky Mountain Chocolate Factory (RMCF) headquartered in British Columbia, Canada, has officially enabled omnichannel through Teamwork Commerce OMS.
  • Rocky Mountain Chocolate Factory has been serving confectionary consumers in Canada since its first store opened in Whistler Village back in 1988.
  • Rocky Mountain Chocolate Factory has enabled a COVID-friendly shopping experience, ensuring their customers can get their chocolate safely, conveniently and quickly.
  • Top retailers in the world use Teamwork Commerce to create a customer centric omnichannel experience, boost sales, and achieve frictionless commerce.

Port Logistics Group welcomes Happy Returns to their Whiplash Partnership Integrations Network

Wednesday, January 20, 2021 - 2:15pm

LOS ANGELES, Jan. 20, 2021 /PRNewswire/ -- Port Logistics Group (PLG), one of the nation's leading providers of omnichannel logistics services is announcing its new partnership with returns management provider Happy Returns, adding to its rapidly expanding Whiplash partner integration network .

Key Points: 
  • LOS ANGELES, Jan. 20, 2021 /PRNewswire/ -- Port Logistics Group (PLG), one of the nation's leading providers of omnichannel logistics services is announcing its new partnership with returns management provider Happy Returns, adding to its rapidly expanding Whiplash partner integration network .
  • "Effective returns management has never been more important for merchant profitability," said David Sobie co-founder and CEO of Happy Returns.
  • Happy Returns provides the operating system for ecommerce returns, including return portal software, a return drop off network and integrated reverse logistics.
  • Port Logistics Group (PLG), one of the nation's leading providers of omnichannel logistics services, announced its acquisition of Whiplash Merchandising, Inc in April of 2019.

Launching Infosys Cortex: AI-First, Cloud-First Customer Engagement Platform, Part of Infosys Cobalt, to Humanize Customer Experience, Empower Agents and Drive Intelligent Operations for Enterprises

Wednesday, January 20, 2021 - 11:11am

Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale.

Key Points: 
  • Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale.
  • Infosys Cortex will tightly integrate with Genesys Engage, a robust omnichannel engagement solution built on a multicloud architecture.
  • As enterprises prepare for the next normal, Infosys Cortex will help them harness AI services from Google Cloud.
  • With Infosys Cortex, we can now share with them the digital capabilities to future-proof their customer relationships," saidRavi Kumar, President at Infosys.

Launching Infosys Cortex: AI-First, Cloud-First Customer Engagement Platform, Part of Infosys Cobalt, to Humanize Customer Experience, Empower Agents and Drive Intelligent Operations for Enterprises

Wednesday, January 20, 2021 - 10:59am

Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale.

Key Points: 
  • Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale.
  • Infosys Cortex will tightly integrate with Genesys Engage, a robust omnichannel engagement solution built on a multicloud architecture.
  • As enterprises prepare for the next normal, Infosys Cortex will help them harness AI services from Google Cloud.
  • With Infosys Cortex, we can now share with them the digital capabilities to future-proof their customer relationships," saidRavi Kumar, President at Infosys.

Shift4 Payments Releases Transaction Data Update

Tuesday, January 19, 2021 - 11:56pm

This comprehensive update provides unique insights into the COVID-19 pandemics impact on merchants in various industries, based on the companys gateway transaction data which it posts daily on shift4cares.com.

Key Points: 
  • This comprehensive update provides unique insights into the COVID-19 pandemics impact on merchants in various industries, based on the companys gateway transaction data which it posts daily on shift4cares.com.
  • View the full release here: https://www.businesswire.com/news/home/20210119006162/en/
    Shift4 Gateway Transaction Activity (Graphic: Business Wire)
    Overall, the data shows a decline in transaction activity when compared with November volumes.
  • December was an expectedly challenging month for hospitality merchants across the country," said Jared Isaacman, founder and CEO of Shift4 Payments.
  • Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of commerce-enabling services.