IntelePeer

IntelePeer Receives 2023 CUSTOMER Magazine Contact Center Analytics Product of the Year Award

Retrieved on: 
Monday, January 29, 2024
Technology, VoIP, Telecommunications, Software, Networks, Artificial Intelligence, Call, TMC, AI, IntelePeer, Automation, Dashboard, Sales

IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.

Key Points: 
  • IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.
  • “IntelePeer is honored that our SmartFlows Call Summary Dashboard is being recognized for its game-changing ability to pinpoint cost-savings opportunities for business,” said IntelePeer CEO Frank Fawzi.
  • The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate that their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty, and thrive in an increasingly competitive marketplace.
  • “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor IntelePeer with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani , CEO, of TMC.

IntelePeer Studies Customer Interactions to Determine the ‘Why’ Behind the Contact

Retrieved on: 
Thursday, January 4, 2024
Marketing, Communications, Technology, Other Technology, Software, Artificial Intelligence, PHI, IntelePeer, AI, Protected health information, Insurance, PII, Automation, Fawzi, ROI

The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.

Key Points: 
  • The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.
  • The analysis has been used to define and prioritize the interactions that can be automated.
  • “Our methodology allows businesses to shift focus toward high value revenue-generating customer interactions, delivering immediate cost savings realized within the same quarter as deployment.”
    AI is going to transform every business starting with customer interactions.
  • With the IntelePeer AI Intent Study, companies receive:
    AI analysis of and a detailed report regarding the reasons behind customer contact to one’s business.

IntelePeer Delivers Generative AI Solutions to its Customers

Retrieved on: 
Tuesday, December 19, 2023
Professional Services, Technology, VoIP, Telecommunications, Software, Networks, Artificial Intelligence, Heart, IntelePeer, Omnichannel, Investment, FAQ, Transport, AI, Automation, CX, Education, Sales

IntelePeer , a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers.

Key Points: 
  • IntelePeer , a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers.
  • “This has been an exciting year for IntelePeer as we lead the communications automation marketplace and grow our AI practice to capitalize upon the powers of generative AI,” commented IntelePeer CEO Frank Fawzi.
  • “IntelePeer is delivering game-changing solutions to our customers, with the vast majority seeing in-quarter return on their investments.
  • The AI Hub is a one-stop-shop for IntelePeer engineers, CX experts, and partners, allowing them to quickly ingest customer data, test and deploy AI-driven solutions for customers.

IntelePeer Appoints Geoff Chretien to Senior Vice President of Channels

Retrieved on: 
Wednesday, December 13, 2023
Technology, Other Technology, VoIP, Telecommunications, Software, Artificial Intelligence, Genesys, Senior, Chrétien, Florida Southern College, Marketing, Automation, Business administration, IntelePeer, CCAA, Software as a service, Growth, AI, Sales, Management, Channel

IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.
  • Prior to IntelePeer, he was at Genesys, serving as the company’s Vice President of Partner Sales North America.
  • Before that position, he was Vice President, Channel Sales.
  • Likewise, his experience includes tenure at NICE inContact as the Vice President Channel Sales.

Communication Platform-as-a-Service (CPaaS) Market to grow by USD 10.19 billion between 2021 - 2026 | 8x8 Inc., Alvaria Inc., Avaya Holdings Corp., and more among the key companies in the market

Retrieved on: 
Tuesday, November 7, 2023
Communication, As a service, Certification, Security, SSL, General Data Protection Regulation, Environment, Growth, IntelePeer, Transport Layer Security, ISO 9001:2015, Component, OS, GDPR, ISO, Geography

With ISO 9001:2015 certification, Technavio has proudly partnered with more than 100 Fortune 500 companies for over 16 years.

Key Points: 
  • With ISO 9001:2015 certification, Technavio has proudly partnered with more than 100 Fortune 500 companies for over 16 years.
  • The potential growth difference for the communication platform-as-a-service (CPaaS) market between 2021 and 2026 is USD 10.19 billion.
  • Ltd. Get deeper insights into the market size, current market scenario, future growth opportunities, major growth driving factors, the latest trends, and much more.
  • Buy the full report here
    Market Driver - Streamlined application management is driving market growth.

IntelePeer Partners with Dental Robot

Retrieved on: 
Thursday, October 26, 2023
VoIP, Software, Networks, General Health, Professional Services, Data Management, Technology, Artificial Intelligence, Dental, Insurance, Other Technology, Health, Q&A, Revenue cycle management, Human, Automation, CAP, Omnichannel, RCM, DSO, Partnership, IntelePeer, Customer service, CRM, AI, Patient, Medical device, Sales

IntelePeer , a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot , the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot , the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years.
  • “We’re excited to introduce the power of generative AI to the Dental Robot platform, taking the patient experience to the next level through the use of AI and automation,” commented Frank Fawzi, CEO at IntelePeer.
  • “Working together, IntelePeer and Dental Robot solve two major pain points for the industry – insurance processing and the ability for patients to effectively self-serve without the need of costly human intervention.
  • “By partnering with IntelePeer, we’ll continue to improve both front- and back-office experiences for dental practices nationwide,” said Manuel Barroso, Chief Executive Officer, Dental Robot.

IntelePeer Solidifies its Position as a Leading AI-powered Communications Automation Provider

Retrieved on: 
Monday, October 2, 2023
Telecommunications, Software, Digital Marketing, Public Relations, Investor Relations, Marketing, Artificial Intelligence, Communications, Technology, AI, CX, IntelePeer, Fawzi, Automation, Customer service, Sales

IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.
  • Additionally, the Company introduces its new AI Hub for facilitating the secure integration of AI technologies and customer data into its suite of Smart products to enhance customer interaction automation and workflow capabilities exponentially.
  • “This evolution reinforces our strategic direction as AI being foundational to all our products and solutions moving forward,” said IntelePeer CEO, Frank Fawzi.
  • AI Hub users helps the rapid building and deployment of bots to handle both inbound and outbound communications, fulfilling specific business needs.

IntelePeer Welcomes Marc Loney as Vice President of New Logo Sales

Retrieved on: 
Thursday, September 28, 2023
Apps, Applications, Mobile, Wireless, Technology, Security, Software, Networks, Internet, Hardware, Data Management, Artificial Intelligence, Global Accounting Alliance, Marketing, Nimble Storage, California State University, IntelePeer, Genesys, Acquisition, Machine learning, CRM, SAP Ariba, Region, Automation, Sales, AI

IntelePeer , a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales.
  • In the position, Loney will also oversee and manage the sales team to meet or exceed sales revenue and booking targets and will contribute to the overall profitability of IntelePeer.
  • “We could not be happier to have an experienced sales leader like Marc join the IntelePeer team to grow our generative AI and automation outreach,” said IntelePeer CEO Frank Fawzi.
  • Additionally, as Regional Vice President of Sales at SAP Ariba, Loney led the region to become the top performer in SAP’s cloud business unit.

IntelePeer Launches SmartOffice Solution to Provide AI-Powered Communications Automation to Regional Offices and Retail Outlets

Retrieved on: 
Wednesday, September 27, 2023
Technology, Other Technology, Telecommunications, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, VoIP, Insurance, AI, ROI, IntelePeer, Fawzi, Health, Automation, Sales, Online shopping, Customer service

IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.
  • “SmartOffice is a unique approach to handling a company’s local-level communications needs,” said IntelePeer CEO Frank Fawzi.
  • “With generative AI as its backbone, the solution can preserve customer context and data intelligence across the entire enterprise, helping regional offices and retail outlets maintain a professional, hassle-free experience for customers.
  • “At IntelePeer, we are committed to simplifying and automating business communications by tapping into the power of AI,” continued Fawzi.

IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform

Retrieved on: 
Thursday, September 14, 2023
Technology, Other Technology, Telecommunications, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, VoIP, Call, IBM, Synthetic media, Watson, CX, Human, Conversation, IntelePeer, Amazon Lex, CRM, Generative, AI, ROI, Fawzi, Automation, Sales, Customer service

At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.

Key Points: 
  • At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.
  • “The IntelePeer team of customer experience (CX) experts are committed to meeting the demands of our enterprise customers looking to deliver best-in-class, automated customer interactions,” said Frank Fawzi, CEO of IntelePeer.
  • Through analytics, customers can evaluate contained calls completed by IntelePeer and determine how much they saved using IntelePeer’s AI-powered virtual SmartAgents – rather than a live agent.
  • “With rich analytics at their fingertips, businesses can increase operational efficiencies, enhance CX and make more data-driven decisions,” continued Fawzi.