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TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities

Retrieved on:

Tuesday, August 29, 2023

DENVER , Aug. 29, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities.

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DENVER , Aug. 29, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities.
This offering, TTEC Digital Contact Center Intelligence powered by AWS, enables customers to add AI capabilities to their existing contact center infrastructure without technology replacements or major infrastructure upgrades.
"TTEC Digital has a long, successful history of investing and integrating AI technology from AWS into our customer solutions," said Christian Wagner, global AWS vice president at TTEC Digital.
TTEC Digital has orchestrated more than 500 AWS CX engagements with more than 150 dedicated professionals.

ReconMR Welcomes Chris Riepe as Senior Vice President of Consumer Insights and Research

Retrieved on:

Friday, August 25, 2023

IVR, Senior, Public opinion, Public policy, Research, Growth, SMS, Insight, Management

AUSTIN-SAN MARCOS, Texas, Aug. 25, 2023 /PRNewswire-PRWeb/ -- ReconMR, a prominent marketing research company and trusted provider of public opinion and strategic insights, is thrilled to announce the addition of Christian (Chris) Riepe as the Senior Vice President of Consumer Insights and Research. In his new role, Chris will spearhead ReconMR's newly established Insights and Analytics Division, leveraging his extensive experience and expertise in the industry.

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AUSTIN-SAN MARCOS, Texas, Aug. 25, 2023 /PRNewswire-PRWeb/ -- ReconMR , a prominent marketing research company and trusted provider of public opinion and strategic insights, is thrilled to announce the addition of Christian (Chris) Riepe as the Senior Vice President of Consumer Insights and Research.
In his new role, Chris will spearhead ReconMR's newly established Insights and Analytics Division, leveraging his extensive experience and expertise in the industry.
Our Insights and Analytics growth strategy maintains our core expertise in research for public policy, energy, financial services, and community engagement sectors.
Chris brings more than two decades of market research and strategy consulting experience to the ReconMR team.

Engageware Acquires Aivo, Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform Powered by Conversational & Generative AI

Retrieved on:

Thursday, August 24, 2023

Engageware, the market leader in cloud-based customer engagement software, today announced the acquisition of Aivo, a globally recognized leader and innovator in conversational and generative AI technology.

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Engageware, the market leader in cloud-based customer engagement software, today announced the acquisition of Aivo, a globally recognized leader and innovator in conversational and generative AI technology.
"We are thrilled to welcome Aivo to the Engageware family," said Nina Vellayan, Chief Executive Officer at Engageware.
"It is essential that organizations leverage technology to improve customer experiences, drive operational efficiency, automate customer service, and reduce workload for call center employees.
“I’m thrilled to have Aivo join forces with the leader in U.S. customer engagement in Engageware.

NEC Enhances Healthcare Communications with New Integrations: UNIVERGE BLUE ENGAGE Contact Center + Leading Electronic Healthcare Record Systems

Retrieved on:

Wednesday, August 23, 2023

These integrations seamlessly connect the omni-channel UNIVERGE BLUE ENGAGE contact center solution with industry-leading electronic health record (EHR) systems, including Epic®, ORACLE Cerner® and MEDITECH®.

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These integrations seamlessly connect the omni-channel UNIVERGE BLUE ENGAGE contact center solution with industry-leading electronic health record (EHR) systems, including Epic®, ORACLE Cerner® and MEDITECH®.
With the evolution of remote work and virtual healthcare, NEC's UNIVERGE BLUE Healthcare Solutions practice is at the forefront of innovating cloud-based communication and collaboration solutions.
“The integration of UNIVERGE BLUE ENGAGE Contact Center with leading electronic health record systems exemplifies our unwavering commitment to empowering healthcare professionals and fostering seamless, secure and patient-centered interactions.
These integrations are available directly to customers and through NEC’s UNIVERGE BLUE Channel Partner ecosystem as an add-on service for the UNIVERGE BLUE ENGAGE contact center solution.

Transcom ranked as Technology & Service Leader in the 2023 SPARK Matrix™ Contact Center Outsourcing Services by Quadrant Knowledge Solutions consecutively for the second year

Retrieved on:

Wednesday, August 23, 2023

Knowledge, Universe, Omni, IVR, HP Technology Services, Contact, Quadrant, SPARK, CRM, VOIP, AI, Transcom, Sales, CX

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.

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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.
MIDDLETON, Mass., Aug. 23, 2023 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Transcom as the 2023 technology & service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2023 consecutively for the second year.
The Quadrant Knowledge Solutions' SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, "Transcom has emerged as a comprehensive contact center outsourcing service provider.

Transcom ranked as Technology & Service Leader in the 2023 SPARK Matrix™ Contact Center Outsourcing Services by Quadrant Knowledge Solutions consecutively for the second year

Retrieved on:

Wednesday, August 23, 2023

Knowledge, Universe, Omni, IVR, HP Technology Services, Contact, Quadrant, SPARK, CRM, VOIP, AI, Transcom, Sales, CX

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.

Key Points:

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.
MIDDLETON, Mass., Aug. 23, 2023 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Transcom as the 2023 technology & service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2023 consecutively for the second year.
The Quadrant Knowledge Solutions' SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, "Transcom has emerged as a comprehensive contact center outsourcing service provider.

8x8 Named a Top Five Provider in Metrigy 2023 Contact Center as a Service (CCaaS) MetriRank Report

Retrieved on:

Tuesday, August 22, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.

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8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.
8x8 earned the ranking based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
“8x8 received the highest possible score in customer sentiment and the highest score of the group for customer business success.
8x8 Contact Center is delivered through the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud contact center and unified communications platform, which includes integrated cloud contact center , business phone , team chat, video meetings , and SMS capabilities.

NICE Named Top Leader in Metrigy’s Inaugural CCaaS Provider Ranking

Retrieved on:

Monday, August 21, 2023

NICE (Nasdaq: NICE) today announced that it has been named the leader in Metrigy’s inaugural Contact Center-as-a-Service MetriRank 2023 report, out of 11 companies ranked.

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NICE (Nasdaq: NICE) today announced that it has been named the leader in Metrigy’s inaugural Contact Center-as-a-Service MetriRank 2023 report, out of 11 companies ranked.
“NICE is the undisputed leader in our inaugural CCaaS MetriRank report, with the largest market share, strong financials, and full marks for product mix.
Barry Cooper, President, CX Division, NICE, said, “We are proud to be recognized as the undisputed leader for CCaaS in Metrigy’s inaugural MetriRank report.
We are eager to continue to cement our status as the market leader in CCaaS and look forward to what’s to come thanks to NICE’s ongoing investment in CX innovation.”

Cenlar Continues to Outpace the Industry Standard on Digital Adoption Rates

Retrieved on:

Monday, August 21, 2023

Thanks to this commitment, Cenlar is outpacing the industry standard on digital adoption across every measurable metric, according to a Mortgage Bankers Association (MBA) 2023 Servicing Operations Study and Forum.

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Thanks to this commitment, Cenlar is outpacing the industry standard on digital adoption across every measurable metric, according to a Mortgage Bankers Association (MBA) 2023 Servicing Operations Study and Forum.
The key metrics used within the study included: website/mobile app registration, self-service payments, automated payments and paperless adoption.
Self-service digital payments reached a dramatic 93% compared to the industry’s standard of 85%.
“Cenlar is leading the way in mortgage servicing with its digital self-service offerings that improve the homeowner experience,” said Chief Digital Officer Josh Reicher.

Five9 Announces the Winners of its Third Annual Reimagine CX Awards

Retrieved on:

Thursday, August 17, 2023

Five9, Inc. (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced the winners of its third annual Reimagine CX (Customer Experience) Awards.

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Five9, Inc. (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced the winners of its third annual Reimagine CX (Customer Experience) Awards.
These awards recognize organizations that are using Five9 solutions to improve business outcomes and deliver a more personalized, joyful customer, agent, partner and employee experience.
The winners were announced during the opening keynote at Five9 CX Summit , taking place through August 17 at the Aria Resort & Casino in Las Vegas.
Alaska Airlines estimates they have been able to realize annual notable savings by moving from on-premises to the Five9 Intelligent CX platform.