IVA

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
Tuesday, April 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

OptionMetrics Head Quantitative Researcher Garrett DeSimone Ph.D. to Give Keynote at QuantVision Conference in New York City on April 4

Retrieved on: 
Wednesday, April 3, 2024
Technology, Finance, Fintech, Consulting, Professional Services, Software, Data Analytics, Data Management, Asset Management, Artificial Intelligence, Conference, Risk management, Risk, IVA, Research, University, Doctor of Philosophy, DeSimone, University of Delaware, Economics, Financial economics, Quantitative research

OptionMetrics Head of Quantitative Research Garrett DeSimone Ph.D. will give a keynote on Risk Neutral Factors – Implied Variance Asymmetry and Beta at Fordham’s Quantitative Conference – QuantVision – on April 4 in New York City.

Key Points: 
  • OptionMetrics Head of Quantitative Research Garrett DeSimone Ph.D. will give a keynote on Risk Neutral Factors – Implied Variance Asymmetry and Beta at Fordham’s Quantitative Conference – QuantVision – on April 4 in New York City.
  • DeSimone, who holds a Ph.D. in Financial Economics from University of Delaware, where he served as an adjunct lecturer, will propose a new, combined factor for institutional investors to leverage in assessing risk.
  • “A common drawback of utilizing volatility as a measure to assess stocks with upside potential and risk is that it treats upside gains and downside losses as having the same relative riskiness.
  • Our research at OptionMetrics shows how integrating existing factors such as implied beta and implied variance asymmetry (IVA) into portfolio construction can provide another useful tool to assess risk,“ says DeSimone .

Alight’s Latest Release of Alight Worklife® to Unlock Value for Organizations and Their People

Retrieved on: 
Thursday, March 28, 2024
Professional Services, Technology, Insurance, Human Resources, Software, Artificial Intelligence, Well, Financial management, Synthetic media, HR, ROI, EVP, IVA, Single sign-on, Generative, Long-term care, Investment, SSO, Therapy, Collection, ACA, Health insurance

Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital and technology services provider, today announced the first major release of Alight Worklife for 2024.

Key Points: 
  • Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital and technology services provider, today announced the first major release of Alight Worklife for 2024.
  • The release introduces AI-powered workforce support, comprehensive benefits management, and holistic financial and wellbeing capabilities to improve the employee experience and help generate increased ROI for employers.
  • Native to Alight Worklife, Alight Pay delivers on- and off-cycle payroll in various jurisdictions internationally, with built-in SOC controls and defensive queries to improve payroll accuracy and minimize leakage.
  • With over 60 new features, this is the first of two major releases in 2024 for Alight Worklife.

Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement

Retrieved on: 
Wednesday, April 3, 2024
Nevada Health Link, Prevalence, SBM, IVA, AI, MNsure, Medicare, CMS, Customer service, Artificial intelligence, State, Online shopping

MOUNTAIN VIEW, Calif., April 3, 2024 /PRNewswire/ -- In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance exchange technology, Nevada Health Link proudly announces the successful integration of Artificial Intelligence (AI) into its State-Based Marketplace (SBM) platform. This first-of-its-kind initiative underscores Nevada Health Links's unwavering commitment to innovation, transparency, and consumer-centric strategies.

Key Points: 
  • Nevada Health Link is the first marketplace to have Centers for Medicare & Medicaid Service's (CMS) approval for the use of AI-based Interactive Virtual Agents to enhance the customer service experience.
  • "Given the prevalence of gig workers and individuals with unconventional work schedules in Nevada's diverse workforce, the integration of AI into the Nevada Health Link platform ensures that essential support is available round-the-clock," said Russell Cook, Executive Director of Nevada Health Link.
  • Nevada Health Link concluded its Open Enrollment Period on January 15, with a significant uptick in enrollments compared to the previous year.
  • By leveraging AI capabilities, Nevada Health Link gained valuable insights into customer behavior and preferences, paving the way for data-driven decision-making and improved service personalization.

Sandbox Banking Partners with Plaid to Strengthen Identity Verification and Elevate Banking Solutions

Retrieved on: 
Wednesday, March 27, 2024
Account verification, Automation, IVR, Customer experience, Partnership, IVA, Identity theft, Ecosystem, Cloud-based integration, Identity, Integration platform, Cryptocurrency

A key highlight of this collaboration is the integration of Plaid's advanced Identity Verification capabilities with Sandbox Banking's proprietary Customer Experience workflows.

Key Points: 
  • A key highlight of this collaboration is the integration of Plaid's advanced Identity Verification capabilities with Sandbox Banking's proprietary Customer Experience workflows.
  • Customer360 seamlessly integrates customer data across platforms, ensuring real-time updates while Plaid Identity Verification strengthens onboarding processes, preventing identity theft and ensuring secure account creation.
  • "Partners like Sandbox Banking offer accessible innovation for financial institutions, which is a key element of impending open banking regulation. "
  • By combining Plaid's cutting-edge identity verification technology with Sandbox Banking's forward-thinking banking solutions, the collaboration aims to elevate the standard of security, efficiency, and user experience in the financial services industry.

C1 Enables Organizations to Unlock New Possibilities for Efficiency and Innovation Through Automation with GenAI

Retrieved on: 
Thursday, March 14, 2024
Research, Authenticity, Uncertainty, CRM, HR, Organization, Customer success, IVA, Artificial intelligence, ERP, Internet, Travel, AI, Human, ITSM, Hallucination, Innovation system, Multimedia, Marketing, Artificial Intelligence Center, AVP

BLOOMINGTON, Minn, March 14, 2024 /PRNewswire/ -- C1, the global technology solution provider elevating connected human experiences, today announced the launch of C1 Elly™, a groundbreaking vendor-agnostic, GenAI-powered assistant that enables organizations to take advantage of all data across all of a company's applications, including voice and digital data that has historically been siloed in CRM, ERP, and ITSM systems. C1 Elly monitors the quality and accuracy of person-to-technology interactions in real time using its exclusive Human Experience Quality Index (HXQi) to ensure an ever-increasing level of answer quality, efficiency, and innovation.

Key Points: 
  • This led C1's Artificial Intelligence Center of Excellence to develop C1 Elly, which enables customers to successfully take advantage of the power of GenAI to launch automation initiatives across the organization.
  • "C1 Elly is the first cross-platform AI tool that creates a single experience that spans all of a business's applications and data.
  • Working with the C1 team has ensured we're able to realize the potential of those possibilities."
  • Model Development, Training: C1 tailors C1 Elly to deliver responses that align with a brand's standards and values.

Providence and Microsoft Enable AI Innovation at Scale to Improve the Future of Care

Retrieved on: 
Friday, March 8, 2024
Cloud, Caregiver, CVP, AI, HIMSS, Azure, Health, Create, Health care, Responsibility, Physician, Organization, Creativity, Patient, Clinical trial, Trust, CIO, IVA, Microsoft, Research, Partnership, Medical device

BURLINGTON, Mass., March 8, 2024 /PRNewswire/ -- Nuance Communications, Inc., a Microsoft Company, and Providence, a not-for-profit health system serving the Western U.S., have announced that the organizations are working to accelerate AI innovation at scale, propel in-house solutions development, advance clinical research and spur further collaborations between health systems and healthcare IT vendors.

Key Points: 
  • "Microsoft and Nuance's unparalleled expertise, depth of AI applications, and scale enables us to uplevel our innovation, with each organization bringing tremendous value to the partnership," said BJ Moore, Executive Vice President and CIO at Providence.
  • The Azure-based cloud platform also helps expand secure, privacy-protected data access to accelerate the development and adoption of AI solutions at scale across the industry.
  • Providence has been piloting Copilot for Microsoft 365, providing employees with real-time intelligent assistance to enhance productivity and creativity across key Microsoft 365 apps.
  • The Nuance and Microsoft healthcare solutions are built on a foundation of trust and Microsoft's Responsible AI principles .

Five9 Named as a Leader in Aragon’s Research Globe™ for Conversational AI in the Intelligent Contact Center, 2024

Retrieved on: 
Thursday, February 8, 2024
Apps, Applications, Technology, Content Marketing, Other Communications, Marketing, Communications, Software, Digital Marketing, Data Management, Artificial Intelligence, IVA, CX, Inc., Transform, Acquisition, Intelligent agent, AI, System, Intelligence, Automation, Chatbot, ICC, Conversation, Sales

Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, has been named a leader in the second annual Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC) 2024.

Key Points: 
  • Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, has been named a leader in the second annual Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC) 2024.
  • The Globe identified Five9 for its strengths, notably its growing range of offerings like Intelligent Virtual Agent (IVA), Agent Assist, and AI Insights.
  • “Five9 is honored to be identified as a leader in this 2024 Conversational AI report,” said Jonathan Rosenberg, CTO and Head of AI at Five9.
  • Five9 was formally presented with the award on December 5th, 2023, at Transform 2023, the annual Aragon Research awards ceremony.

GITAI Autonomous Robotic Arm Arrives at Space Station to Conduct ISAM External Tech-Demo

Retrieved on: 
Thursday, February 1, 2024
TRL, Nanoracks Bishop Airlock, ISAM, International Space Station, IVA, ISS, ISA, SpaceX, Space station, Spacecraft, S2, Lunar rover, Falcon 9, NASA, Technology readiness level, Communications satellite

TORRANCE, Calif., Feb. 1, 2024 /PRNewswire/ -- GITAI USA Inc. (GITAI), the world's leading space robotics startup, is pleased to announce that its 1.5-meter-long autonomous dual robotic arm system (S2) has successfully arrived today to the International Space Station (ISS) aboard the SpaceX Falcon 9 rocket (NG-20) to conduct an external demonstration of in-space servicing, assembly, and manufacturing (ISAM) while onboard the ISS. The success of the S2 tech-demo will be a major milestone for GITAI, confirming the feasibility of this technology as a fully operational system in space.

Key Points: 
  • TORRANCE, Calif., Feb. 1, 2024 /PRNewswire/ -- GITAI USA Inc. (GITAI), the world's leading space robotics startup, is pleased to announce that its 1.5-meter-long autonomous dual robotic arm system (S2) has successfully arrived today to the International Space Station (ISS) aboard the SpaceX Falcon 9 rocket ( NG-20 ) to conduct an external demonstration of in-space servicing, assembly, and manufacturing (ISAM) while onboard the ISS.
  • The success of the S2 tech-demo will be a major milestone for GITAI, confirming the feasibility of this technology as a fully operational system in space.
  • By demonstrating this technology in space, GITAI aims to achieve Technology Readiness Level (TRL) 7 and establish ISAM capabilities.
  • To learn more about GITAI, future missions and space robotics capabilities, visit: GITAI.tech .

Qortex Announces Key Leadership Appointments amid Dramatic Growth Signaling Increased Demand for Pioneering AI Solutions

Retrieved on: 
Thursday, January 25, 2024
Entrepreneurship, IVA, Head, SSPS, Sal Abbatiello, Advertising, AI, Language, ENG, Veteran, CTV, DOOH, DSPS, SpotX, Marketing, Enthusiast Gaming, Management

NEW YORK, Jan. 25, 2024 /PRNewswire-PRWeb/ -- Qortex, the go-to intelligent video analytics (IVA) company for the media and advertising industry, today announced executive appointments to its leadership team as the company is poised for exponential expansion in 2024. Powered by AI, Qortex is the IVA company the world's top brands and enterprises partner with to analyze and turn the most meaningful video insights into enriching experiences, actions and business outcomes.

Key Points: 
  • "We are thrilled to add these world-class leaders to help us level up as an organization," said Zack Rosenberg, Co-Founder and CEO of Qortex.
  • "Each brings something unique to Qortex that will help us create more opportunities for our partners to win the moment™."
  • Ton will lead marketing initiatives at Qortex as the company continues to pursue aggressive expansion in 2024 and meet increased industry demand for IVA solutions.
  • Qortex is currently hiring across several strategic leadership positions, and more information about these openings can be found at www.linkedin.com/company/qortexai/jobs .