Workforce management

Fourth Launches New AI Platform to Power HotSchedules, MacromatiX and PeopleMatter

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Thursday, March 21, 2024
Technology, Professional Services, Restaurant, Bar, Data Analytics, Lodging, Data Management, Retail, Tourist Attractions, Artificial Intelligence, Travel, Forecasting, Pizza Hut, Algorithm, Workforce management, Acquisition, AI, Senior, Creativity, Workforce, Data, Brinker International, Sales

The new set of AI capabilities lets managers focus on people, service, and creativity, rather than on constant firefighting.

Key Points: 
  • The new set of AI capabilities lets managers focus on people, service, and creativity, rather than on constant firefighting.
  • Brinker International has deployed HotSchedules on the Fourth AI platform across a number of their US sites to power their workforce deployment.
  • “Harnessing AI through the Fourth platform gives them a substantial competitive advantage in the industry."
  • AI has the power to genuinely transform our industry for the better.”
    The Fourth AI Platform is generally available today, offering AI for scheduling and AI-driven bidding for talent acquisition.

Montana DPHHS and Netsmart Announce Successful Launch of State Solution for Electronic Visit Verification

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Tuesday, March 19, 2024
Data Management, Health, Technology, Other Technology, Software, General Health, Internet, Organization, IVR, EVV, Public health, Workforce management, GPS, Human services, EHR, Medicare, CMS, Nursing

Netsmart , the industry-leading provider of software and services for payers, providers and state Medicaid Agencies, has announced the successful deployment of the Netsmart electronic visit verification ( EVV ) system for the Montana Department of Public Health & Human Services (DPHHS).

Key Points: 
  • Netsmart , the industry-leading provider of software and services for payers, providers and state Medicaid Agencies, has announced the successful deployment of the Netsmart electronic visit verification ( EVV ) system for the Montana Department of Public Health & Human Services (DPHHS).
  • As Montana’s designated aggregator, Netsmart has established an open vendor and provider model designed to support compliance and maximize provider choice and satisfaction.
  • Montana providers utilizing the Netsmart EVV solution, MobileCaregiver+, have completed more than 85,000 visits, enhancing provider experience and supporting member outcomes for more than 1,700 individuals.
  • In collaboration with DPHHS, Netsmart has provided ongoing provider and stakeholder education and training, resulting in increased adoption and provider satisfaction.

symplr Empowers Healthcare HR Leaders with Actionable Performance Analytics through Expanded Visier Partnership

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Wednesday, April 3, 2024
HR, Organization, Workforce management, Talent management, Partnership, Patient, Embedded analytics, Senior, Alpine, Analytics, Management

HOUSTON, April 3, 2024 /PRNewswire-PRWeb/ -- symplr®, a leading provider of enterprise healthcare operations software, today announced an expanded partnership with Visier to empower healthcare HR leaders with improved data and decision-making to engage and retain employees. Through the integration of Visier's embedded analytics into symplr Performance software, healthcare organizations can now gain fresh insights into employee performance and drive strategic workforce management initiatives.

Key Points: 
  • HOUSTON, April 3, 2024 /PRNewswire-PRWeb/ -- symplr ®, a leading provider of enterprise healthcare operations software, today announced an expanded partnership with Visier to empower healthcare HR leaders with improved data and decision-making to engage and retain employees.
  • Through the integration of Visier's embedded analytics into symplr Performance software , healthcare organizations can now gain fresh insights into employee performance and drive strategic workforce management initiatives.
  • "Our work with Visier provides healthcare organizations with actionable insights on their people and programs," said Karissa Fuller, Managing Director, Senior Vice President of Workforce Management at symplr.
  • symplr Performance Analytics tackles this challenge by providing actionable insights at a glance on both individual and team data.

Workforce Management for the Enterprise in the Digital Era - Empowering Employees through Self-Service and Gamification

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Tuesday, March 26, 2024
Automation, Algorithm, Workforce management, EX, Strategic planning, AI, CX, Enterprise, WFM, Empowerment, Artificial intelligence, Information, Human, Management

DUBLIN, March 26, 2024 /PRNewswire/ -- The "2024 Workforce Management for the Enterprise in the Digital Era" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, March 26, 2024 /PRNewswire/ -- The "2024 Workforce Management for the Enterprise in the Digital Era" report has been added to ResearchAndMarkets.com's offering.
  • Workforce management solutions remain essential contact center productivity tools, but today they are equally important for boosting employee engagement.
  • At the same time, management has new capabilities, including salary arbitrage and gamification points, to motivate agents to accept hard-to-fill hours.
  • The 2024 Workforce Management for the Enterprise in the Digital Era report features four WFM vendors: Alvaria, Calabrio, NICE, and Verint.

Huawei Released the Financial AI-based Contact Center Solution 2.0, Empowering the Global Financial Industry

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Tuesday, March 5, 2024
Workload, WFM, Emotion, AI, HD, MWC, Workforce, Applications of artificial intelligence, LLM, City centre, Huawei, Workforce management, Orientation

BARCELONA, Spain, March 5, 2024 /PRNewswire/ -- At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial industry.

Key Points: 
  • BARCELONA, Spain, March 5, 2024 /PRNewswire/ -- At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial industry.
  • Sophie Chen, Marketing Director of Huawei Software, and Frank Lu, Executive Solution Manager of the Huawei Digital Finance BU, discussed the trends of digitalization in the finance industry.
  • With 30-years experiences in contact centers, Huawei, a leader in the communication industry, has a deep understanding of 5G, AI, cloud, and HD video technologies.
  • With the launch of Huawei Financial AI-based Contact Center Solution 2.0, Huawei has reaffirmed its commitment to excellence in innovation and customer service.

Playvox Announces Partnership Integration with Five9 to Create Exceptional Experiences for Customers and Agents

Retrieved on: 
Tuesday, February 27, 2024
Cloud, WFM, Forecasting, PAN Foundation, WEM, Organization, Workforce management, Intelligence, Rothy's, Workforce, Partnership, Sales

SUNNYVALE, Calif., Feb. 27, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's intuitive and seamless technology with the Five9 Intelligent Cloud Contact Center.

Key Points: 
  • Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's intuitive and seamless technology with the Five9 Intelligent Cloud Contact Center.
  • It provides digital engagement, analytics, workflow automation, and workforce optimization, combined with practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
  • "Playvox is proud to align with Five9 to bring its full suite of solutions, including its award-winning Workforce Management (WFM) solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox.
  • Now, this partnership allows them to access these solutions from the Five9 integrated marketplace."

With Innovation at the Forefront, Harri Charges Full-Speed into 2024

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Thursday, February 15, 2024
Momentum, Lighthouse, AI, Intelligence, Forecasting, Share Our Strength, News, Growth, Acqui-hiring, Human, Chicago Vocational High School, Organization, Automation, Workforce management, Finger

The company’s active user base doubled annually, facilitating 7.2M job applications, 2.6M messages and the creation of 237K job listings.

Key Points: 
  • The company’s active user base doubled annually, facilitating 7.2M job applications, 2.6M messages and the creation of 237K job listings.
  • Harri was also recognized by Ventana Research’s Annual Digital Leadership Awards for its work with Michele Corkins of Hawaiian Bros Island Grill.
  • As the company moves into 2024, Harri has already shown no plans of slowing down, with its first quarterly release of the year rolling out today.
  • Harri has a robust roadmap planned for 2024 that harnesses intelligence and automation to simplify operations for frontline leaders and expands on Harri Engage to support the new hire experience and further improve employee retention.

symplr's Time and Attendance Solution Wins 2024 Best in KLAS Award

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Wednesday, February 7, 2024
Software, Feedback, Research, Patient, SVP, Exhibition, Workforce, Workforce management, Health care, Health, Trust, Conference, Human, Nursing

HOUSTON, Feb. 7, 2024 /PRNewswire-PRWeb/ -- symplr®, a leading provider of enterprise healthcare operations software, today announced the company's Workforce Management Time and Attendance solution received the Best in KLAS Award, marking over two decades as one of the industry leaders in the Software and Services Category. This recognition is evidence of symplr's commitment to simplify healthcare operations, ease staff frustrations, and align staffing with patients' needs to improve productivity, outcomes, and manage costs. This solution will be featured in the symplr booth #3921 at the HIMSS Conference & Exhibition in Orlando March 11-15.  

Key Points: 
  • This solution will be featured in the symplr booth #3921 at the HIMSS Conference & Exhibition in Orlando March 11-15.
  • The Best in KLAS awards are based on extensive feedback and evaluations from healthcare professionals across the nation.
  • Winning a Best in KLAS award, therefore, is not just about recognition; it shows the trust and confidence that healthcare providers place in the winning vendors.
  • To learn more about symplr's Workforce Management Time and Attendance solution, visit symplr.com/solutions/talent-management .

Dayforce Reports Fourth Quarter and Full Year 2023 Results

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Wednesday, February 7, 2024
Cloud, Shift, Newsweek, Silver medal, HCM, Transport, TSX, Exploration, Global health, Total, Ceridian, Completeness, Organization, Partnership, ADAM, Australian Red Cross, Viva Energy, Chair, HRIS, Depreciation, Gold, Ascender, Acquisition, Career, Growth, Magic, Tax, Automation, Volunteering, Benefit, HR, Silver, ASX, CFO, GAAP, APJ, Adjustment, Investment, Mining, Employment, Pension, Workforce management, Cryptocurrency

MINNEAPOLIS and TORONTO, Feb. 07, 2024 (GLOBE NEWSWIRE) --  Dayforce, Inc. ("Dayforce" or the “Company" formerly known as ("f/k/a") Ceridian HCM Holding Inc.) (NYSE:DAY) (TSX:DAY), a global leader in human capital management ("HCM") technology, today announced its financial results for the fourth quarter and fiscal year ended December 31, 2023.

Key Points: 
  • “Dayforce delivered another strong quarter underpinned by record enterprise go-lives and operating cash flows,” said David Ossip, Chair and CEO of Dayforce.
  • Tax migration from legacy infrastructure to the same platform as Dayforce completed in the first quarter of 2023 contributed approximately 440 basis points of growth to Dayforce recurring revenue, excluding float in the fourth quarter of 2023.
  • Tax migration from legacy infrastructure to the same platform as Dayforce completed in the first quarter of 2023 contributed approximately 490 basis points of growth to Dayforce recurring revenue, excluding float in the full year of 2023.
  • Dayforce will host a live webcast to discuss the fourth quarter and fiscal year 2023 earnings at 8:00 a.m. Eastern Time on February 7, 2024.

Cenlar Promotes Several Senior Leaders and Appoints a Vice President

Retrieved on: 
Tuesday, January 30, 2024
Professional Services, Residential Building & Real Estate, Commercial Building & Real Estate, Finance, Construction & Property, Consulting, Banking, Transfer, Business administration, AMP, Business, Small business, PHH, Problem solving, Senior, Risk management, JPMorgan Chase, Forecasting, Voya Financial, U.S. Bancorp, Consumer, Certified Public Accountant, Bowling Green State University, FSB, BIO, Tax, CPA, Gap Inc., P&L, Verizon Communications, Master of Business Administration, KPMG, Wesley College, Strayer University, Project management, Workforce management, Gap, Heidi, Workforce, Controller, Accounting, Management

Our Promoted Senior Leaders Include:

Key Points: 
  • Our Promoted Senior Leaders Include:
    Owen Amster, to Vice President and Controller.
  • Prior to joining Cenlar, Owen held multiple roles at KPMG, most recently as Senior Manager in the New York Financial Services practice.
  • Nick joined Cenlar in November 2020 as Vice President of Executive Client Management.
  • Prior to coming to Cenlar, Nick held executive level leadership roles at U.S. Bank, most recently as Senior Vice President of Consumer, Small Business and Commercial Default.