Verint Systems

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
Tuesday, April 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

Verint Announces Q4 FYE 2024 Results

Retrieved on: 
Wednesday, March 27, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, Cloud, PIN, Uncertainty, Automation, Software as a service, EPS, Customer success, Verint Systems, Customer engagement, Acquisition, VRNT, Investment, FYE, Highlander, GAAP

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).
  • For the year ended January 31, 2024, diluted EPS was $0.28 on a GAAP basis and $2.73 on a non-GAAP basis.
  • Our outlook reflects the divestiture of a managed service offering on January 31, 2024 that generated $25 million in FYE 24 revenue.
  • ET to discuss our results for the three months and year ended January 31, 2024 and outlook.

Verint Remains a Global Leader and Earns Perfect Customer Satisfaction Scores in New Contact Center Workforce Engagement Market Report

Retrieved on: 
Thursday, March 21, 2024
Technology, Software, Workforce, WEM, Verint Systems, Customer engagement, VRNT, Artificial intelligence, AI, Knowledge management, Retail

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its achievement of perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report*.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its achievement of perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report*.
  • Verint has also maintained its leadership position in contact center workforce engagement management (WEM) based on this latest report.
  • The report provides an in-depth analysis of the contact center WEM market, trends, competitive landscape, products, technology and innovation and focuses on the necessary transition of WEM Suites to next-gen platforms.
  • Perfect scores of 5.0 out of 5.0 were also achieved in all 10 categories for WEM product features satisfaction.

Verint to Announce Fourth Quarter and Full-Year Financial Results on Wednesday, March 27, 2024

Retrieved on: 
Monday, March 11, 2024
Data Management, Technology, Other Retail, Specialty, Other Communications, Marketing, Communications, Retail, Utilities, Energy, Finance, Consulting, Artificial Intelligence, Banking, Professional Services, Rail, Transport, Other Technology, Telecommunications, Software, Networks, Hardware, Verint Systems, PIN, VRNT

Verint® (NASDAQ: VRNT) will conduct a conference call on Wednesday, March 27, 2024 at 4:30 p.m.

Key Points: 
  • Verint® (NASDAQ: VRNT) will conduct a conference call on Wednesday, March 27, 2024 at 4:30 p.m.
  • ET to review its fourth quarter and full-year financial results (for the quarter and year ended January 31, 2024) and discuss its outlook.
  • A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page .
  • Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call.

Speech Analytics Market worth $7.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, February 28, 2024
Cloud, Google Cloud, OpenText, Acquisition, Algorithm, Human voice, Emotion, Voice over IP, AI, Delivery, Education, VOIP, Frustration, Verint Systems, City centre, Micro Focus, Human, Organization, Happiness, Data analysis, Speech, CX, SCA, AWS, Software, Partnership, Retail

Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.

Key Points: 
  • Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.
  • Speech analytics software increasingly integrates with VOIP (Voice over Internet Protocol) and messaging platforms to enhance customer interactions and glean valuable insights from communication channels.
  • The speech analytics software deployed across VOIP and messaging platforms offers organizations a comprehensive solution for monitoring, analyzing, and optimizing customer interactions across various communication channels.
  • To define, describe, and predict the Speech Analytics Market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.

Speech Analytics Market worth $7.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, February 28, 2024
Cloud, Google Cloud, OpenText, Acquisition, Algorithm, Human voice, Emotion, Voice over IP, AI, Delivery, Education, VOIP, Frustration, Verint Systems, City centre, Micro Focus, Human, Organization, Happiness, Data analysis, Speech, CX, SCA, AWS, Software, Partnership, Retail

Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.

Key Points: 
  • Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.
  • Speech analytics software increasingly integrates with VOIP (Voice over Internet Protocol) and messaging platforms to enhance customer interactions and glean valuable insights from communication channels.
  • The speech analytics software deployed across VOIP and messaging platforms offers organizations a comprehensive solution for monitoring, analyzing, and optimizing customer interactions across various communication channels.
  • To define, describe, and predict the Speech Analytics Market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

Retrieved on: 
Thursday, February 8, 2024
Data Management, Technology, Software, Networks, Artificial Intelligence, Hardware, Open Platform, CX, WFM, Organization, Automation, Customer engagement, QM, Verint Systems, Research, VRNT, Retail

The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.

Key Points: 
  • The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.
  • Verint's leadership status was further reinforced as it was named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape , solidifying the company’s position as a dominant player in contact center applications and operations.
  • Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader,” said Krishna Baidya, senior director at Frost & Sullivan.
  • Verint’s President Asia Pacific, Ady Meretz is delighted by the company's ongoing success and recognition across the region.

The Power of Remote Guarding

Retrieved on: 
Wednesday, February 7, 2024
Verint Systems

MIAMI, Feb. 7, 2024 /PRNewswire/ -- Today, Cloudastructure released a comprehensive report "The Power of Remote Guarding: How Cloudastructure's Remote Guarding is Transforming Multifamily Security." The report details the impact seamless Remote Guarding software and global guard services have had on the cloud-based AI Surveillance company as well as their early adoption enterprise customers in its inaugural year. 

Key Points: 
  • MIAMI, Feb. 7, 2024 /PRNewswire/ -- Today, Cloudastructure released a comprehensive report " The Power of Remote Guarding: How Cloudastructure's Remote Guarding is Transforming Multifamily Security ."
  • The report details the impact seamless Remote Guarding software and global guard services have had on the cloud-based AI Surveillance company as well as their early adoption enterprise customers in its inaugural year.

New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers

Retrieved on: 
Tuesday, February 6, 2024
Data Management, Technology, Software, Networks, Artificial Intelligence, Hardware, CX, Research, AI, City centre, Verint Systems, Content as a service, Artificial intelligence, Automation, VRNT, Workforce, Organization

The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.

Key Points: 
  • The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.
  • It evaluates the use of Contact Center as a Service (CaaS) solutions and their effectiveness in an era where AI is playing a starring role in customer engagement transformation.
  • In addition, 75 percent of survey respondents said they leverage CCaaS solutions for customer engagement.
  • Their main job responsibilities had to be related to the contact center at organizations in the U.S., U.K. and Australia with contact centers having at least 500 employees.

Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications

Retrieved on: 
Wednesday, January 31, 2024
Consulting, Data Management, Other Retail, Online Retail, Technology, Professional Services, Marketing, Communications, Retail, Software, Artificial Intelligence, CX, AI, Verint Systems, Human voice, Ecosystem, Customer engagement, Speech, Automation, VOC, Customer, IDC, VRNT, Human, Sales

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.
  • The report provides a thorough evaluation and assessment of 11 voice of the customer (VoC) application platforms including the most important selection criteria for companies looking to invest in such a solution.
  • Verint was named a Leader due to its scalability and open platform and ecosystem.
  • Customer satisfaction is a key business priority today, and VoC platforms like Verint are a key component of successful VOC and CX programs to understand, track, and improve that satisfaction," says Lou Reinemann, Research Director for Voice of the Customer Applications at IDC.