Voice of the customer

Malwarebytes Named a Customers' Choice for North America in the 2023 Gartner® Peer Insights™ Voice of the Customer for Endpoint Protection Platforms Report

Retrieved on: 
Tuesday, October 24, 2023
Feedback, Endpoint security, System administrator, Endpoint detection and response, MDR, CSM, Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, Organization, Research, Customer, Voice of the customer, Trust, Learning, Human voice, Information system, Education, Blog, EDR, Online shopping, Risk management, Malwarebytes, Gartner

SANTA CLARA, Calif., Oct. 24, 2023 /PRNewswire/ -- Malwarebytes, a global leader in real-time cyber protection, was peer-recognized as a Customers' Choice for North America in the 2023 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms report. From Malwarebytes' perspective, the recognition underscores the company's focus on protecting resource constrained IT organizations with effective, easy-to-use cybersecurity.

Key Points: 
  • SANTA CLARA, Calif., Oct. 24, 2023 /PRNewswire/ -- Malwarebytes, a global leader in real-time cyber protection, was peer-recognized as a Customers' Choice for North America in the 2023 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms report.
  • "We believe this peer recognition is a testament to the genuine feedback of actual users, who have relied on Malwarebytes to safeguard their organizations.
  • According to Gartner, "the "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • Gartner, Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, 18 September 2023.

Global MSSPs Select Fortinet Secure SD-WAN and SASE to Deliver Secure Networking Services to Customers

Retrieved on: 
Wednesday, October 11, 2023
Partnership, Certification, WAN, Education outreach, MSSP, Customer, MAGIC, Human, Magic Quadrant, Forrester, Innovation, Network, Organization, Fortinet, Human voice, SLA, Harman Connected Services, TM, SD, Voice of the customer, TAA, NSE, SASE, Publication, Public sector, SR, Converge, Cloud computing, EVP, ZTNA, Research, Management, Online shopping, Risk management, Clothing, Mobile phone, Video game, Satellite navigation device, HCLTech, Gartner

MSSPs continue to invest in Fortinet Secure Networking solutions as they seek new tools to stay competitive in the rapidly evolving networking market.

Key Points: 
  • MSSPs continue to invest in Fortinet Secure Networking solutions as they seek new tools to stay competitive in the rapidly evolving networking market.
  • Fortinet Secure SD-WAN is the foundation for organizations to seamlessly adopt advanced networking technologies, including secure access service edge (SASE), SD-Branch , and zero-trust network access (ZTNA).
  • MSSPs continue to adopt Fortinet Secure Networking solutions to drive better business outcomes and manage complex hybrid network environments for their enterprise customers without compromising on security.
  • Customers and third parties alike recognize Fortinet for its secure networking solutions:
    Forrester named Fortinet a Leader in The Forrester Wave™: Zero Trust Edge Solutions, Q3 2023 report .

MercuryGate Announces Virtual V3 User Conference Agenda Featuring Insights Into the Future of Transportation & Logistics Management

Retrieved on: 
Thursday, October 12, 2023
Other Manufacturing, Other Transport, Packaging, Trucking, Rail, Chemicals, Plastics, Maritime, Electronic Commerce, Air, Logistics, Supply Chain Management, Transport, Manufacturing, Delivery Services, Software, Other Retail, Supermarket, Convenience Store, Technology, Food, Beverage, Cosmetics, Retail, Home Goods, Online Retail, Discount, Variety, Department Stores, Investment, TMS, Multimedia, Knowledge, Customer, Velocity, Trimble, Travel, Human voice, PODS, SMC3, Transport law, Tractor Supply Company, DHL, Voice of the customer, Nightclub

MercuryGate® International, Inc ., (MercuryGate) the largest dedicated transportation and logistics management solutions provider, today announced details of its upcoming virtual user conference, V3, featuring customer case studies, value-driven presentations and product-focused fireside chats.

Key Points: 
  • MercuryGate® International, Inc ., (MercuryGate) the largest dedicated transportation and logistics management solutions provider, today announced details of its upcoming virtual user conference, V3, featuring customer case studies, value-driven presentations and product-focused fireside chats.
  • View the full release here: https://www.businesswire.com/news/home/20231012088619/en/
    “Our goal for V3 is to help customers gain new insights into product usage that increase efficiency and profitability in their transportation operations,” said MercuryGate President and CEO Joe Juliano.
  • MercuryGate was recently recognized in Gartner® Peer Insights™ Voice of the Customer: Transportation Management Systems report.
  • “V3 represents our ongoing commitment, and we thank our customers and partners for their overwhelming engagement of this initiative.”

Focus Brands Appoints New Supply Chain, Customer Engagement and Digital Leaders

Retrieved on: 
Monday, October 16, 2023
Focus Brands, Customer, Customer experience, Advertising, AI, Strategic planning, Kroll, Engagement, Human voice, Digital, The Home Depot, Electronics, Parvati, Voice of the customer, SVP, Ernst & Young, Supply, IHOP, Marketing, McAlister, Ernst, Corporate finance, Strategic management, IHG Hotels & Resorts, Applebee's, IHG, Supply chain, Central Group, Manuel, Sales, Retail

ATLANTA, Oct. 16, 2023 /PRNewswire/ -- Focus Brands® , parent company of iconic brands including Auntie Anne's® , Carvel® , Cinnabon® , Jamba® , McAlister's Deli® , Moe's Southwest Grill® and Schlotzsky's® , today announced the addition of three new leaders to its supply chain, digital, and customer engagement functions.

Key Points: 
  • ATLANTA, Oct. 16, 2023 /PRNewswire/ -- Focus Brands® , parent company of iconic brands including Auntie Anne's® , Carvel® , Cinnabon® , Jamba® , McAlister's Deli® , Moe's Southwest Grill® and Schlotzsky's® , today announced the addition of three new leaders to its supply chain, digital, and customer engagement functions.
  • More importantly, we're investing in the right talent to build industry-best technology and supply chain capabilities," said Jim Holthouser, CEO of Focus Brands.
  • He will be responsible for overseeing the supply chain, distribution, logistics and quality assurance functions for all seven brands in the Focus Brands portfolio globally.
  • Urvi Patel has been promoted to Focus Brands' Executive Leadership Team and named SVP of Customer Experience and Engagement, leading customer engagement and loyalty, branded currency, revenue management, insights and digital experience.

Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report

Retrieved on: 
Monday, September 18, 2023
Professional Services, Apps, Applications, Technology, Web3, Software, Consulting, Artificial Intelligence, Human voice, Chatbot, Trust, Voice of the customer, Conversation, Customer, Customer service

Cognigy , the leader in Conversational AI, has been recognized in the Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms as a Customers' Choice with 98% of Cognigy's customers willing to recommend Cognigy.

Key Points: 
  • Cognigy , the leader in Conversational AI, has been recognized in the Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms as a Customers' Choice with 98% of Cognigy's customers willing to recommend Cognigy.
  • In the recent Voice of the Customer report published by Gartner®, vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner® Peer Insights™ Customers’ Choice distinction, denoted with a Customers’ Choice badge.
  • The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.
  • "We are thrilled and honored to be recognized as a Customers’ Choice in the Gartner® Voice of the Customer report.

Bitdefender Named a 2023 Gartner Peer Insights™ Customers’ Choice for Endpoint Protection Platforms in EMEA

Retrieved on: 
Tuesday, September 19, 2023
Security, Data Management, Other Technology, Technology, Software, XDR, EPP, Risk management, Voice of the customer, Sale, Human voice, EDR, MDR, Endpoint security, Customer, Risk, AV, Ciso, Online shopping, Medical imaging, Gartner, Bitdefender, Education, Government

Bitdefender, a global cybersecurity leader, was named a Customers’ Choice in EMEA in the 2023 Gartner® Peer Insights Voice of the Customer for Endpoint Protection Platforms (EPP).¹ In addition, the company was named a Strong Performer for EPP overall evaluations and for North America (by region) and Midsize Enterprise & Public Sector, Governments, Education (by company size).

Key Points: 
  • Bitdefender, a global cybersecurity leader, was named a Customers’ Choice in EMEA in the 2023 Gartner® Peer Insights Voice of the Customer for Endpoint Protection Platforms (EPP).¹ In addition, the company was named a Strong Performer for EPP overall evaluations and for North America (by region) and Midsize Enterprise & Public Sector, Governments, Education (by company size).
  • 2023 Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms highlights include:
    Bitdefender named an EMEA Customers’ Choice for EPP.
  • Bitdefender named a Strong Performer for EPP overall, as well as North America (by region) and Midsize Enterprise & Public Sector, Governments, Education (by company size).
  • ¹Gartner, Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platforms, Peer Contributors, September 15, 2023
    Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates.

Customers Have Spoken: Gartner® Peer Insights™ Names BlackBerry a 2023 Customers' Choice for Endpoint Protection Platforms

Retrieved on: 
Wednesday, September 20, 2023
Magic Quadrant, Voice of the customer, Internet of things, Human voice, BlackBerry, Customer, Online shopping, Internet service provider, Gartner

WATERLOO, ON, Sept. 20, 2023 /PRNewswire/ -- BlackBerry Limited (NYSE: BB; TSX: BB) today announced it has been named a 2023 Customers' Choice for endpoint protection platforms (EPP) by Gartner® Peer Insights™. This follows the company being named the 2023 Customers' Choice for the Unified Endpoint Management (UEM) market by Gartner® Peer Insights™.

Key Points: 
  • Has Helped Us to Eliminate Ransomware
    Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers.
  • This aggregated peer perspective, along with the individual detailed reviews, can also complement expert-generated research such as Magic Quadrants and Market Guides.
  • To read the full report, Gartner Peer Insights 'Voice of the Customer': Endpoint Protection Platform Tools, visit Gartner.com .
  • Gartner, Voice of the Customer for Endpoint Protection Platforms, By Peer Contributors, 18 September 2023.

Cyara Drives CX Transformation with over 50% YoY Revenue Growth in FY23, Open AI Integration and Strategic Acquisitions

Retrieved on: 
Tuesday, September 12, 2023
Technology, VoIP, Audio, Video, Software, Artificial Intelligence, Internet, Cloud, Knowledge, Workforce, Enablement, Unified communications, Software as a service, Business development, Failure, NICE, Ernst & Young Entrepreneur of the Year Award, Nuance, CSO, Telecommunications, Culture, CCAA, CX, Channel, VOC, Human, Woman, VP/CSS, Customer experience, UCAA, Amazon Web Services, Human voice, NPS, Knowledge-centered support, Acquisition, WebRTC, City centre, Great Places, Heel, Zoom, Growth, Yoy, GTM, AI, Forrester, Voice of the customer, Customer service, Online shopping, Video game, Sales, Nursing, Pulse, Callictita cyara

Cyara , the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced it closed out FY23 with 50% year-over-year revenue growth, over 30% YoY SaaS bookings growth, and a Customer Net Promoter Score (NPS) of 67.

Key Points: 
  • Cyara , the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced it closed out FY23 with 50% year-over-year revenue growth, over 30% YoY SaaS bookings growth, and a Customer Net Promoter Score (NPS) of 67.
  • with direct links from wherever you are in the Cyara portal
    As the company continues to expand, Cyara made two noteworthy acquisitions.
  • This acquisition further enhances Cyara's product portfolio with advanced VOC and customer feedback capabilities, cementing its unique position in the CX Transformation market.
  • Cyara was also recognized in industry awards, including:
    TMC 2022 Communications Solutions Products of the Year Award.

Yellow.ai rated 4.5 out of 5 in Inaugural Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

Retrieved on: 
Wednesday, September 13, 2023
Peer, Challenger, Research, Conversation, Voice of the customer, Yellow.ai, Human voice, Organization, Chatbot, Publication, Customer, SAN, ARR, Magic, Yoy, Growth, Magic Quadrant, Online shopping, Gartner

SAN MATEO, Calif., Sept. 13, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced it has been named a Strong Performer in the inaugural 2023 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms. Yellow.ai has also been recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

Key Points: 
  • SAN MATEO, Calif., Sept. 13, 2023 /PRNewswire/ -- Yellow.ai , a global leader in Conversational AI, today announced it has been named a Strong Performer in the inaugural 2023 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms .
  • Yellow.ai has also been recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms .
  • The Voice of the Customer is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.

Yellow.ai rated 4.5 out of 5 in Inaugural Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

Retrieved on: 
Wednesday, September 13, 2023
Peer, Challenger, Research, Conversation, Voice of the customer, Yellow.ai, Human voice, Organization, Chatbot, Publication, Customer, SAN, ARR, Magic, Yoy, Growth, Magic Quadrant, Online shopping, Gartner

SAN MATEO, Calif., Sept. 13, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced it has been named a Strong Performer in the inaugural 2023 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms. Yellow.ai has also been recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

Key Points: 
  • SAN MATEO, Calif., Sept. 13, 2023 /PRNewswire/ -- Yellow.ai , a global leader in Conversational AI, today announced it has been named a Strong Performer in the inaugural 2023 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms .
  • Yellow.ai has also been recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms .
  • The Voice of the Customer is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.