Cloud computing

Jenzabar Makes Senior Management Additions to its Business Development and Customer Operations Teams

Thursday, January 21, 2021 - 6:40pm

DiComes brings more than 20 years of software delivery and customer operations experience to Jenzabar where he will be responsible for leading the companys cloud operations, professional services, and support organizations as well as expanding and enhancing the customer experience for Jenzabars rapidly growing installed base.

Key Points: 
  • DiComes brings more than 20 years of software delivery and customer operations experience to Jenzabar where he will be responsible for leading the companys cloud operations, professional services, and support organizations as well as expanding and enhancing the customer experience for Jenzabars rapidly growing installed base.
  • Prior to joining Jenzabar, DiComes held senior services and support roles at ACI Worldwide and Sophos.
  • The company is a proven leader in higher education technology with an innovative spirit and deep customer focus.
  • Prior to joining Jenzabar, Riaz was the Chief Growth Officer at SOCO.ai, a university spin-out from Carnegie Mellon, where he led the go-to-market product strategy and business development initiatives.

INW: Innovations in Nutrition + Wellness Implements Industry-Leading Cloud Financial Planning and Analysis Solution, OneStream XF

Thursday, January 21, 2021 - 6:00pm

OneStream software was named a Leader in the latest Gartner Magic Quadrant for Cloud Financial Planning and Analysis Solutions.

Key Points: 
  • OneStream software was named a Leader in the latest Gartner Magic Quadrant for Cloud Financial Planning and Analysis Solutions.
  • OneStream XF, a unified platform that simplifies financial consolidation, planning, reporting and analytics consolidated INW's various financial systems giving the company a singular tool that was fully in use in just 60 days.
  • OneStream XF provides internal stakeholders a more efficient, agile, and comprehensive financial picture.
  • Sources: Gartner Magic Quadrant for Cloud Financial Planning and Analysis Solutions, Robert Anderson, John Van Decker and Greg Leiter, 06 October 2020.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, Calif., Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Thursday, January 21, 2021 - 4:35pm

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability

Key Points: 
  • Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
    SOUTH SAN FRANCISCO, California, Jan. 21, 2021 /PRNewswire/ -- Bright Pattern , a leading provider of AI-powered cloud contact center software , announced today that it was deployed by United Power.
  • United Power's previous system lacked the reporting capabilities and features needed to power their customer experience.
  • United Power decided that Bright Pattern was the partner for them after looking at several competing cloud providers.
  • United Power saw immediate return-on-investment, better contact center KPIs, improved customer experience, and better agent experience.

Global $37.8B Cloud-based Office Productivity Software Market, 2027: COVID-19 Impact and Recovery Analysis by Region - ResearchAndMarkets.com

Thursday, January 21, 2021 - 4:57pm

The "Cloud Based Office Productivity Software - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Cloud Based Office Productivity Software - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.
  • This 132-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021.
  • A short-term phased recovery by key geography is also addressed.
  • The country currently accounts for a 28.77% share in the global market.

Aragon Identifies Digital Transaction Management As Key To Digitizing Customer and Employee Transactions

Thursday, January 21, 2021 - 4:00pm

PALO ALTO, Calif., Jan. 21, 2021 /PRNewswire-PRWeb/ --Aragon Research identifies 21 major providers in its Globe for Digital Transaction Management (DTM), 2021 , published today.

Key Points: 
  • PALO ALTO, Calif., Jan. 21, 2021 /PRNewswire-PRWeb/ --Aragon Research identifies 21 major providers in its Globe for Digital Transaction Management (DTM), 2021 , published today.
  • Together, these factors have made digital transaction management a must-have for enterprises.
  • "Offering a simplified customer journey and employee transactions is a must, and DTM contributes to that goal."
  • Aragon clients can access the Aragon Research Globe for Digital Transaction Management, 2021 , in the AIN client community or on aragonresearch.com.

Bridgecrew celebrates significant growth milestones in its first year of codified cloud security

Thursday, January 21, 2021 - 3:20pm

In furthering its mission to close the gap between cloud security and DevOps, Bridgecrew celebrated several milestones.

Key Points: 
  • In furthering its mission to close the gap between cloud security and DevOps, Bridgecrew celebrated several milestones.
  • Bridgecrew's robust cloud security capabilities and developer-first approach have contributed to its impressive adoption; in 2H 2020, both its customer base and monthly sign-ups tripled.
  • "Bridgecrew sets itself apart from traditional vendors in its ability to make cloud security feedback both accessible to developers and actionable to security."
  • Bridgecrew is the codified cloud security platform trusted by teams from BetterHelp, Robinhood, OneMain Financial, and more.

Open Source Innovations to Be Unveiled at Subsurface LIVE Winter 2021 Cloud Data Lake Conference

Thursday, January 21, 2021 - 3:44pm

Dremio, the innovation leader in data lake transformation, announces the speaker lineup and full agenda for Subsurface LIVE Winter 2021 , a two-day, live conference about the future of the cloud data lake industry.

Key Points: 
  • Dremio, the innovation leader in data lake transformation, announces the speaker lineup and full agenda for Subsurface LIVE Winter 2021 , a two-day, live conference about the future of the cloud data lake industry.
  • Cloud services such as Amazon S3 and Azure Data Lake Storage (ADLS) have become the default data stores in the cloud, enabling a vibrant ecosystem of technology providers and open source innovations.
  • Discussions at Subsurface LIVE Winter 2021 will provide both the technical knowledge and best practices required to be successful with a cloud data lake initiative.
  • The conference features talks from the creators and implementers of the latest open source and cloud technologies for data management, data transformation, data quality, data transfer, data visualization and more.

Infosec and Data Protection Research Provides New COVID, Cloud, and Compliance Insights for MSPs as 2021 Opens

Thursday, January 21, 2021 - 3:00pm

RESTON, Va., Jan. 21, 2021 /PRNewswire-PRWeb/ --Research from Infrascale, a cloud-based data protection company that provides industry-leading cloud backup and disaster recovery solutions, reveals new information security (infosec) insights important to MSPs in the new year.

Key Points: 
  • RESTON, Va., Jan. 21, 2021 /PRNewswire-PRWeb/ --Research from Infrascale, a cloud-based data protection company that provides industry-leading cloud backup and disaster recovery solutions, reveals new information security (infosec) insights important to MSPs in the new year.
  • The research survey highlights business executive input, from a security perspective, on COVID-19, on cloud adoption, and on standards compliance.
  • A robust segment of leaders, across different industries, specifically turn to Managed Service Providers (MSPs) for help.
  • By industry, the combined "extremely" or "very likely" enthusiasm for MSPs with cloud-based solutions was equally compelling:

CloudNatix Raises $4.5M Seed Round to Transform Cloud and On-Premise Infrastructure Operations

Thursday, January 21, 2021 - 3:00pm

"With the invention of containers, I saw a huge potential for improving data center infrastructure efficiency at Google.

Key Points: 
  • "With the invention of containers, I saw a huge potential for improving data center infrastructure efficiency at Google.
  • Now at CloudNatix, we are on the path to transform sub-optimal infrastructure operations by enabling enterprise customers to focus on their top-line growth."
  • In this market, the cloud infrastructure and workload management segment, in which Cloudnatix operates, is estimated to be $12B, according to Gartner.
  • CloudNatix takes a holistic approach of providing a whole infrastructure life cycle support to dramatically reduce the complexity of operations in heterogeneous computing environments.