User journey

Journey Announces Promotion of Robert Tarr to Chief Technology Officer

Retrieved on: 
Thursday, November 30, 2023
Knowledge, Defense, Smartphone, User journey, Business development, Federation, Journey

DENVER, Nov. 30, 2023 /PRNewswire/ -- Journey, a pioneering force in transforming customer experience, security, and efficiency in the contact center industry, is pleased to announce the promotion of Robert Tarr as Chief Technology Officer. With 30+ years of experience in key technology roles within the contact center industry, Robert has been a vital part of Journey for the past 1.5 years, serving as the Vice President of Business Development.

Key Points: 
  • DENVER, Nov. 30, 2023 /PRNewswire/ -- Journey, a pioneering force in transforming customer experience, security, and efficiency in the contact center industry, is pleased to announce the promotion of Robert Tarr as Chief Technology Officer.
  • With 30+ years of experience in key technology roles within the contact center industry, Robert has been a vital part of Journey for the past 1.5 years, serving as the Vice President of Business Development.
  • Robert has led the charge in establishing and nurturing relationships with Journey's key strategic partners.
  • This experience has given him a unique understanding of Journey's core technology, partner requirements, and customer needs.

Journey.ai, Inc, Biometric Authentication Capabilities Launch with Avaya Hybrid Cloud Services

Retrieved on: 
Tuesday, August 22, 2023
Cloud, Knowledge, Software as a service, DBA, Face, Disruption, Strong customer authentication, Patent, HCS, Risk, Entrepreneurship, Avaya, User journey, Network equipment provider, Security printing, Tourism, Journey

DENVER, Aug. 22, 2023 /PRNewswire/ -- Journey.ai, Inc (DBA: Journey), a groundbreaking cybersecurity software business, is expanding its suite of capabilities with Avaya, a leading contact center company. Journey's biometric authentication technology is now available with Avaya Hybrid Cloud Services (HCS), enabling Avaya premise-based contact centers to authenticate agents using biometrics instead of passwords, providing more robust security and an enhanced agent experience.

Key Points: 
  • Journey's biometric authentication technology is now available with Avaya Hybrid Cloud Services (HCS), enabling Avaya premise-based contact centers to authenticate agents using biometrics instead of passwords, providing more robust security and an enhanced agent experience.
  • Journey's biometric authentication use case with Avaya HCS enables agents to authenticate into their agent desktop applications biometrically.
  • Journey's Passwordless Agent Authentication capabilities enable a simple face scan to replace passwords.
  • "Enabling biometric authentication in HCS is a game changer for contact centers that want to operate more securely and efficiently.

Journey Acquires The Devhouse Agency, Expanding Their Metaverse Studio's World Building, Gaming, And Web3 Capabilities And Offerings

Retrieved on: 
Monday, October 24, 2022
Universe, Warner Music Group, Horizon, SuperHappyDevHouse, Entertainment Weekly, User journey, Growth, QA, Meta, AR, P&G, ICRAVE, Museum of Modern Art, Fortnite Creative, 3D, Marquee, NFT, HBO Max, GCP, The Wall Street Journal, Investment, Microsoft, Console, Clinique, Acquisition, Marketing, Industry, Growth Catalyst Partners, CEO, IP, Walmart, JetBlue, VR, Running, Solidity, STK, Procter & Gamble, VRChat, Engineering, AltspaceVR, Video game, Tourism, Roblox, Unreal, Journey, Metaverse

NEW YORK, Oct. 24, 2022 /PRNewswire/ -- Fresh off of the launch of Walmart Land, Universe of Play and the production Electric Fest inside Roblox, Metaverse-leading design and innovation consultancy, Journey, today announced the acquisition of The Devhouse Agency ("Devhouse"). This new addition to Journey's Metaverse Studio enhances the company's metaverse, gaming, and web3 business offerings at a time of rapid-growth and increased client demand for world building capabilities and Metaverse offerings. 

Key Points: 
  • This new addition to Journey's Metaverse Studio enhances the company's metaverse, gaming, and web3 business offerings at a time of rapid-growth and increased client demand for world building capabilities and Metaverse offerings.
  • Founded in 2018, Devhouse's team consists of highly-skilled and experienced Unity and Unreal engineers, 3D artists, Solidity developers, and game producers.
  • "The brands we work with are entering virtual worlds and launching web3 initiatives at record speed.
  • "Our capabilities are growing alongside our company's size and influence, and we are thrilled to have The Devhouse Agency's team joining us.

JOURNEY RINGS FIRST EVER OPENING BELL IN THE METAVERSE ON NASDAQ TO CELEBRATE THE LAUNCH OF NEW METAVERSE STUDIO

Retrieved on: 
Saturday, June 18, 2022
Metaverse, Decentraland, Warner Music Group, Solution, Education, Industry, User journey, The Wall Street Journal, The Opening Bell on Fox Business, Core (video game), ICRAVE, Entertainment Weekly, Running, Frog, Times Square, CEO, Museum of Modern Art, Clinique, B2C, Non-fungible token, IRL, Nasdaq MarketSite, STK, Work, Fortnite Creative, Procter & Gamble, URL, IOS, CMO, Futurist, Growth Catalyst Partners, VRChat, HBO, H&M, VR, Nike, Organization, NFT, JetBlue, Entertainment, Video game, Online shopping, Superplasticity, Studio, Nasdaq, Journey, Core

NEW YORK, June 17, 2022 /PRNewswire/ -- Fresh out of stealth, Journey, announces the launch of its Metaverse Studio and the opening of virtual offices in the Core Metaverse, Decentraland, The Sandbox, Roblox, Fortnite Creative, RecRoom, and VR Chat. To celebrate, the company, alongside Nasdaq, rang the opening bell in the metaverse for the first time.

Key Points: 
  • To celebrate, the company, alongside Nasdaq, rang the opening bell in the metaverse for the first time.
  • Together at Nasdaq, Journey CEO, Andrew Zimmerman and Journey Co-Founder and Chief Metaverse Officer, Cathy Hackl , rang the Opening Bell at the Nasdaq MarketSite in Times Square and simultaneously in the metaverse, in a virtual version built by Journey on the Core Metaverse platform.
  • Journey was joined by some of its Metaverse Studio clients and industry partners who helped them to celebrate this historic moment.
  • The Metaverse Studio is led by Journey's co-founder and Chief Metaverse Officer, Cathy Hackl.

Journey Is SOC 2 Certified

Retrieved on: 
Wednesday, May 18, 2022
Zero, Knowledge, Digital, CX, System and Organization Controls, Bell–LaPadula model, Confidentiality, American Institute of Certified Public Accountants, Gold, Solution, American Institute, SOC, AICPA, Review, TSP, Industry, Security, Efficiency, Certified Public Accountant, Commitment, Compliance, Human, Authentication, Control logic, User journey, CEO, Online shopping, Audit, Privacy

DENVER, May 18, 2022 /PRNewswire/ -- Journey, an award-winning provider of cloud-based identity verification, authentication and secure transaction solutions, has successfully undergone an audit process and earned its System and Organization Controls (SOC) 2 Type 1 Attestation.

Key Points: 
  • DENVER, May 18, 2022 /PRNewswire/ -- Journey, an award-winning provider of cloud-based identity verification, authentication and secure transaction solutions, has successfully undergone an audit process and earned its System and Organization Controls (SOC) 2 Type 1 Attestation.
  • The audit was conducted by Control Logics in accordance with the requirements of the American Institute of Certified Public Accountants.
  • SOC 2 Type 1 is considered the gold standard for data security and provides companies with assurance that Journey complies with stringent industry security standards.
  • Journey has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and Zero Knowledge Network .

New Executive Hire: David Rolling Joins Journey as Vice President of Customer Success

Retrieved on: 
Thursday, September 16, 2021
Zero, Knowledge, Software as a service, Knowledge Network, Verizon Communications, RingCentral, Privacy, Veteran, Customer success, Fraud, City centre, Avaya, Contact center telephony, Risk management, Solution, Software, Aspect, Friction, User journey, Online shopping

David is joining Journey as Vice President of Customer Success, where he will build out and lead the team for onboarding customers to Journey's patented and award-winning Trusted Identity Platform.

Key Points: 
  • David is joining Journey as Vice President of Customer Success, where he will build out and lead the team for onboarding customers to Journey's patented and award-winning Trusted Identity Platform.
  • His organization is responsible for ensuring customers are realizing maximum business value from Journey's identity solutions.
  • "We are thrilled to have David Rolling join our leadership team to continue our momentum as we bring customers onto Journey's Trusted Identity Platform.
  • The Trusted Identity Platform blends customer journeys across channels, eliminating the traditional tradeoff between fraud and friction while simultaneously solving for security, privacy and extraordinary customer experiences.

RWS: Tridion Customers Can Fine-tune Digital Experiences With Siteimprove Add-on

Retrieved on: 
Thursday, June 10, 2021
Other Professional Services, Software, Search engine optimization, Search engine marketing, Data management, Communications, Professional services, Technology, Usability, Design, Human–computer interaction, Web accessibility, Web design, Game accessibility, Web Content Accessibility Guidelines, Human behavior, Accessibility, User journey, RWS, Siteimprove, RWS, SITEIMPROVE

Tridion customers can see how visitors navigate each page and track user journeys to create logical paths to the most important destinations on the website.

Key Points: 
  • Tridion customers can see how visitors navigate each page and track user journeys to create logical paths to the most important destinations on the website.
  • Diagnostics and a score are provided to help Tridion customers improve the quality of web pages.
  • A new web accessibility feature enables Tridion customers to easily follow and adhere to international Web Content Accessibility Guidelines (WCAG).
  • Outstanding digital experiences are what define todays most successful brands explains Thomas Labarthe, President of RWSs Language Services and Technology division.

Southeast Asia Customer Experience Outsourcing Services Market Report 2020: The Need for Digital Technologies and Right-shoring Capabilities is Transforming the Industry - ResearchAndMarkets.com

Retrieved on: 
Tuesday, January 12, 2021
Software, Technology, Data management, Business, Articles, Marketing, Services marketing, Brand management, Business process, Economic globalization, Offshoring, Customer experience, Outsourcing, Customer, User journey

The "Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy" report has been added to ResearchAndMarkets.com's offering.
  • They can no longer simply focus on selling goods or providing services at a single point in time.
  • An in-house customer service operation can be expensive to set up and maintain and takes a company's focus off its core mission.
  • Customer experience engagement and management now is the foundation of an end-to-end customer journey across multiple channels, including social media and chat.

Episerver to Acquire Optimizely, the World's Leading Experience Optimization Platform

Retrieved on: 
Thursday, September 3, 2020
Marketing, Customer experience, Episerver, Information science, Business, Optimizely, Brand management, Market research, Touchpoint, Personalization, User journey, A/B testing

This combination creates the most advanced digital experience platform to optimize every customer touchpoint across the entire user journey.

Key Points: 
  • This combination creates the most advanced digital experience platform to optimize every customer touchpoint across the entire user journey.
  • "For nearly three decades, Episerver has helped businesses create content-driven digital experiences for our customers," said Alex Atzberger, CEO of Episerver.
  • "The breakthrough combination of Episerver and Optimizely will transform digital experience creation and optimization, enabling digital teams to replace guesswork with evidence-based outcomes.
  • Optimizely's leading platform offers a complete set of digital experience optimization technologies, including AI-powered personalization and experimentation, which encompasses A/B testing, multivariate testing, and server-side testing.