Touchpoint

HaystackID Advances Mobile Workflows with MEDAL Suite Focused on Assessment, Integration, and Review

Retrieved on: 
Tuesday, January 23, 2024

CHICAGO, Jan. 23, 2024 /PRNewswire/ -- HaystackID, a specialized eDiscovery services firm supporting law firms and corporate legal departments, announced today the launch of an expanded suite of services as part of its Mobile Elite Discovery and Analysis Lab (MEDAL) mobile device initiative. This comprehensive suite, featuring six innovative offerings, including the groundbreaking MEDAL Vanguard™ and MEDAL Relay™ services, is designed to transform mobile data handling workflows in investigation and litigation scenarios, decreasing initial assessments from hours to minutes and time-to-review from days to hours.

Key Points: 
  • Introduced in early 2023 and expanded today with a complete suite of services, HaystackID MEDAL™ empowers investigation and litigation professionals as they seek to manage mobile business data's exponential growth and complexity.
  • By providing swift remote triage, targeted extraction, and streamlined review of mobile content, MEDAL delivers a proven path to greater visibility and insights in even the most complex mobile-centric cases.
  • "Mobile devices generate data at unprecedented velocity, intensifying the complexity of investigations in a Forensics First world.
  • For more information about the HaystackID MEDAL suite of services, visit HaystackID.com .

Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer Experience

Retrieved on: 
Tuesday, January 16, 2024

MAHWAH, N.J. and INDIANAPOLIS, Jan. 16, 2024 /PRNewswire/ -- Aucera™, the new identity of DialAmerica, one of the nation's largest privately held customer experience and contact center providers, today announced a strategic partnership with TouchPoint One. This collaboration marks a significant stride in Aucera's journey as it embraces its new global brand, reflecting a commitment to innovation and expansion in the customer experience industry. Together with TouchPoint One, a leader in advanced customer contact performance management solutions, Aucera aims to revolutionize workforce alignment, development, and engagement, enhancing the customer experience through cutting-edge technology and personalized service.

Key Points: 
  • Together with TouchPoint One, a leader in advanced customer contact performance management solutions, Aucera aims to revolutionize workforce alignment, development, and engagement, enhancing the customer experience through cutting-edge technology and personalized service.
  • TouchPoint One's commitment to innovation and technological excellence will be fundamental to the lab's pursuit of unparalleled customer experience solutions.
  • "Entering into this partnership with Aucera marks a significant advancement in the innovation of customer and employee experiences," says Greg Salvato, CEO of TouchPoint One.
  • For more about our experience, technological capabilities, and comprehensive suite of Customer Experience solutions, visit Aucera.com.

DISQO Elevates David Karp to Chief Customer Officer

Retrieved on: 
Thursday, January 11, 2024

LOS ANGELES, Jan. 11, 2024 (GLOBE NEWSWIRE) -- DISQO, the leading brand experience platform, announces the promotion of David Karp to Chief Customer Officer.

Key Points: 
  • LOS ANGELES, Jan. 11, 2024 (GLOBE NEWSWIRE) -- DISQO, the leading brand experience platform, announces the promotion of David Karp to Chief Customer Officer.
  • More than 800 clients use DISQO’s platform to test, measure, and optimize for every customer, touchpoint, and outcome.
  • Karp joined DISQO as VP of Customer Success in September 2021 and has since played a pivotal role in shaping the company's customer-first ethos.
  • With a track record strategizing customer success initiatives at DISQO and prior posts, he’s well-positioned to continue helping DISQO’s clients grow their brands and revenues with a customer experience knowledge advantage.

NCSOLUTIONS NAMED A BADGED TIKTOK MEASUREMENT PARTNER

Retrieved on: 
Monday, January 8, 2024

NEW YORK, Jan. 8, 2024 /PRNewswire/ -- NCSolutions (NCS), the leading company for improving advertising effectiveness for the consumer packaged goods (CPG) ecosystem, has been named a badged TikTok Measurement Partner.

Key Points: 
  • NCSolutions' measurement services provide CPG advertisers insights into their TikTok campaigns, including the impact on incremental sales and optimal creative performance
    NEW YORK, Jan. 8, 2024 /PRNewswire/ -- NCSolutions (NCS), the leading company for improving advertising effectiveness for the consumer packaged goods (CPG) ecosystem, has been named a badged TikTok Measurement Partner .
  • As one of the newest TikTok partners for Lift measurement, NCS offers insights into the sales impact of a TikTok campaign.
  • Sales lift measurement is a solution for CPG brands, offering a nuanced understanding of the specific elements within their advertising that drive incremental sales.
  • "We are thrilled to collaborate with TikTok in delivering sales lift insights to CPG advertisers," said Dan Malmed, Chief Revenue Officer at NCSolutions.

Bloomreach Partners with Spryker to Unlock a New Level of Composable Commerce

Retrieved on: 
Thursday, December 7, 2023

Bloomreach , the platform fueling limitless e-commerce experiences, today announced their partnership with Spryker , the leading composable commerce platform for sophisticated use cases in B2B Commerce, Enterprise Marketplaces, and Thing Commerce.

Key Points: 
  • Bloomreach , the platform fueling limitless e-commerce experiences, today announced their partnership with Spryker , the leading composable commerce platform for sophisticated use cases in B2B Commerce, Enterprise Marketplaces, and Thing Commerce.
  • With the partnership, Bloomreach users will be able to leverage Spryker’s composable, API based functionalities to constantly improve their digital and marketplace experience.
  • “Spryker and Bloomreach are joining forces to redefine the future of commerce.
  • “Spryker is a Modular Composable Commerce Platform that enables B2B and B2C across any customer interface, touchpoint, and device.

Global Multiple Integrated Laser Engagement Systems (MILES) Strategic Research Report 2023

Retrieved on: 
Tuesday, November 28, 2023

DUBLIN, Nov. 28, 2023 /PRNewswire/ -- The "Multiple Integrated Laser Engagement Systems (MILES) - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Nov. 28, 2023 /PRNewswire/ -- The "Multiple Integrated Laser Engagement Systems (MILES) - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • The global market for Multiple Integrated Laser Engagement Systems (MILES) estimated at US$899.2 Million in the year 2022, is projected to reach a revised size of US$1.7 Billion by 2030, growing at a CAGR of 8.4% over the analysis period 2022-2030.
  • Soldiers, one of the segments analyzed in the report, is projected to record 8.6% CAGR and reach US$1.4 Billion by the end of the analysis period.
  • The U.S. Market is Estimated at $404.9 Million, While China is Forecast to Grow at 10.3% CAGR
    The Multiple Integrated Laser Engagement Systems (MILES) market in the U.S. is estimated at US$404.9 Million in the year 2022.

BCS Automotive Interface Solutions and UltraSense Systems Revolutionize the Automotive Touch Interface for Steering Wheels

Retrieved on: 
Wednesday, November 15, 2023

RADOLFZELL, Germany, Nov. 15, 2023 /PRNewswire/ -- BCS Automotive Interface Solutions (BCS-AIS), a leader in the design, development, and production of complex switch and switch modules for the world's largest automotive manufacturers, announces a collaboration with UltraSense Systems, innovators of cutting-edge Human Machine Interface (HMI) Controller IC's.

Key Points: 
  • RADOLFZELL, Germany, Nov. 15, 2023 /PRNewswire/ -- BCS Automotive Interface Solutions (BCS-AIS), a leader in the design, development, and production of complex switch and switch modules for the world's largest automotive manufacturers, announces a collaboration with UltraSense Systems, innovators of cutting-edge Human Machine Interface (HMI) Controller IC's.
  • This inventive partnership will bring forth solid-surface touch systems with multi-mode sensing to steering wheels for global automotive OEMs, marking a significant step in automotive solid-state touch technology.
  • BCS will integrate UltraSense's TouchPoint Q TapForce HMI Controllers into its latest solid-surface steering wheel switch boxes with active haptics, catering to Chinese and other global automakers.
  • With UltraSense's partnership, we are confident that our solid-surface multi-mode steering wheels and other next-generation touch products will stand out with our customers to deliver an exceptional touch user experience."

TouchPoint joins The Purple Raffle to raise money, awareness for Epilepsy Awareness Month

Retrieved on: 
Thursday, November 2, 2023

TouchPoints, a patented wearable technology designed to alleviate stress through gentle vibrations, will be gifted to winners of the raffle.

Key Points: 
  • TouchPoints, a patented wearable technology designed to alleviate stress through gentle vibrations, will be gifted to winners of the raffle.
  • TouchPoints offer a multifaceted benefit, as they not only address stress but also provide relief from epilepsy symptoms.
  • The raffle will be hosted by Channing Seideman, 30, who was diagnosed with epilepsy when she was nine.
  • So far, Seideman has raised $40,500 to fund epilepsy research with all proceeds benefitting CURE Epilepsy, the only non-profit focused specifically on funding the most promising research to find a cure for epilepsy.

Global Customer Experience (CX) Management Markets, 2023-2028: Asia Pacific Emerges as a Hub for Customer-Centric Strategies, Increasing Focus on Enhancing Customer Loyalty Spurs Demand

Retrieved on: 
Thursday, October 19, 2023

As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.

Key Points: 
  • As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.
  • The customer experience management market is currently undergoing significant expansion, driven by technological innovations and a heightened focus on delivering exceptional customer interactions.
  • As businesses increasingly recognize the significance of holistic customer experience management strategies, the demand for specialized services is expected to surge.
  • Large Enterprises are poised to maintain a significant market share in the customer experience management landscape throughout the forecast period.

TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality Management

Retrieved on: 
Wednesday, September 27, 2023

INDIANAPOLIS, Sept. 27, 2023 /PRNewswire-PRWeb/ -- TouchPoint One, a leader in contact center performance management solutions, proudly announces IQAssure, short for "Intelligent Quality Assurance," a transformative addition to its Acuity platform. As the name suggests, IQAssure leverages AI to automate the creation of coaching plans, streamlining the quality assurance process and integrating seamlessly with Acuity's coaching, gamification, and other performance management features.

Key Points: 
  • As the name suggests, IQAssure leverages AI to automate the creation of coaching plans, streamlining the quality assurance process and integrating seamlessly with Acuity's coaching , gamification , and other performance management features.
  • Greg Salvato, CEO of TouchPoint One
    "IQAssure, powered by advanced Generative AI and built upon the OpenAI Chat GPT framework, taps into the intricate structure and logic of completed quality monitors.
  • Once generated, these insights and coaching plans are seamlessly integrated into Sidekick, Acuity's agent coaching system, enhancing the collaborative workflows between agents, supervisors, and the broader CX team.
  • Facing challenges with inconsistent quality assessments, prolonged coaching plan preparations, budget constraints, scalability, or data security and compliance?