E Source study reveals increased focus on utility website accessibility in 2023
BOULDER, Colo., Nov. 13, 2023 /PRNewswire/ -- Conducted every other year since 2002, the E Source Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers. The utility ranked highest in 2023 in the US and Canada is Northern Indiana Public Service Co. (NIPSCO), followed by SMUD.
- The utility ranked highest in 2023 in the US and Canada is Northern Indiana Public Service Co. (NIPSCO), followed by SMUD.
- "Accessibility has become a focus for utilities to help customers with disabilities and limitations easily use their website," says Rachel Cooper, director of Market Research for E Source.
- "In 2023, 14% of the utility web pages we tested met the highest Web Content Accessibility Guidelines standard of compliance.
- The 2023 Website Benchmark assessed the top 10 features (on both a mobile device and a desktop computer) of 93 US and Canadian utilities' websites between April and September 2023.