Services marketing

Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific

Thursday, January 28, 2021 - 6:00am

The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region.

Key Points: 
  • The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region.
  • Their low-code conversational AI platform allows companies across industries to easily automate customer engagement processes and is raising the bar on corporate customer experiences.
  • Its robust Conversational AI platform easily integrates into existing tools to successfully scale support and permeate more channels for customers.
  • Conversational AI is a major driving force in todays digital transformation of Customer Service in every industry on every continent, said Philipp Heltewig, CEO and co-founder of Cognigy.

Chargebee and ION Partners to deliver a full lead-to-ledger customer offering that accelerates growth

Wednesday, January 27, 2021 - 6:30pm

Chargebee enables businesses to improve the customer journey and customer retention rate by aligning subscription billing and marketing to offer flexible subscription, pricing or product offerings to its customers.

Key Points: 
  • Chargebee enables businesses to improve the customer journey and customer retention rate by aligning subscription billing and marketing to offer flexible subscription, pricing or product offerings to its customers.
  • As a Salesforce Silver Partner, ION can deliver the alignment of the complete customer process to maximise customer value, improve communication, increase visibility, market segmentation, and better manage the customer lifecycle.
  • Verified partners of Chargebee and Salesforce Silver Partners, the ION team is made up of specialists in Cloud Accounting, Billing, CRM, and Automation.
  • ION enables mid-market businesses to work smarter and faster, automating business processes and creating a scalable platform for growth.

Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Wednesday, January 27, 2021 - 3:00pm

Astute, Inc. (Astute), a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer.

Key Points: 
  • Astute, Inc. (Astute), a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer.
  • Arlia comes to Astute with 20+ years of experience leading marketing teams at a number of technology companies, including Adobe, Neustar, and Sitecore.
  • Im excited and honored to move into the role of Chief Customer Experience Officer at such an exciting time for the company.
  • As consumers demand more, the lines between customer care, customer experience and marketing have become increasingly blurred.

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

Wednesday, January 27, 2021 - 2:00pm

NEW YORK, Jan. 27, 2021 /PRNewswire/ -- JetBlue (Nasdaq: JBLU) and ASAPP, Inc. ,the artificial intelligence research-driven company, today announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers.

Key Points: 
  • NEW YORK, Jan. 27, 2021 /PRNewswire/ -- JetBlue (Nasdaq: JBLU) and ASAPP, Inc. ,the artificial intelligence research-driven company, today announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers.
  • "As part of our ongoing mission to inspire humanity, we were determined to find an artificial intelligence platform that would allow us to transform the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers," said Ian Deason, head of customer experience at JetBlue.
  • We are delighted they have selected ASAPP as the technology foundation of their customer experience transformation," said ASAPP Founder and CEO Gustavo Sapoznik.
  • "ASAPP takes a different approach to customer experience, one that enables a powerful collaboration between people and artificial intelligence software.

4me Announces SailPoint Integration

Wednesday, January 27, 2021 - 2:00pm

PALO ALTO, Calif., Jan. 27, 2021 /PRNewswire/ -- 4me announces a new integration between its cloud-based IT service management (ITSM) solution and the identity and access management (IAM) system of SailPoint.

Key Points: 
  • PALO ALTO, Calif., Jan. 27, 2021 /PRNewswire/ -- 4me announces a new integration between its cloud-based IT service management (ITSM) solution and the identity and access management (IAM) system of SailPoint.
  • This new integration product is called the 4me SailPoint Connector.It provides a real-time integration between 4me's workflow capabilities and SailPoint's application access provisioning functionality.
  • They now have a singleportal for all requests, including access management requests.-
    With this integration, enterprise employees can use 4me Self Service to request access to any application connected to the IAM software.
  • 4me is a cloud-based enterprise service management application supporting the Service Integration and Management ( SIAM ) approach.

Personica™ Announces EVP of Strategy and Partnerships

Wednesday, January 27, 2021 - 12:00pm

ALEXANDRIA, Va., Jan. 27, 2021 /PRNewswire/ -- Personica , the most powerful marketing and analytics platform for restaurants, today named Mayank Patel as its new Executive Vice President of Strategy and Partnerships.

Key Points: 
  • ALEXANDRIA, Va., Jan. 27, 2021 /PRNewswire/ -- Personica , the most powerful marketing and analytics platform for restaurants, today named Mayank Patel as its new Executive Vice President of Strategy and Partnerships.
  • Patel will be shaping the future of personalization at Personica, as the company works to set the benchmark for building customer relationships in the restaurant industry.
  • Mayank Patel, formerly loyalty and personalization leader at McDonald's and Applebee's, joins Personica Executive Team.
  • "Mayank is an industry leader in CRM, Loyalty, and Personalization, with a deep understanding of restaurant customer engagement," said Andrew Feigenson, Personica CEO.

Ryan Awarded 2020 International Service Excellence Award and Chairman and CEO Named Customer Service CEO of the Year

Wednesday, January 27, 2021 - 12:00pm

Additionally, G. Brint Ryan, Ryan Chairman and CEO , has been named Customer Service CEO of the Year.

Key Points: 
  • Additionally, G. Brint Ryan, Ryan Chairman and CEO , has been named Customer Service CEO of the Year.
  • The CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards.
  • The Customer Service Institute of America (CSIA) is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards.
  • Ryan is an eight-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service.

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

Wednesday, January 27, 2021 - 2:00pm

Calabrio , the customer experience intelligence company, landed perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC .

Key Points: 
  • Calabrio , the customer experience intelligence company, landed perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC .
  • The three categories where Calabrio earned leading scores were for satisfaction with Calabrio as a vendor and the features and effectiveness of Calabrio ONE workforce optimization (WFO) products.
  • The 2020-2021 report, which features eight leading and contending WFO suite vendors, focused on customer satisfaction in four different areas: vendor satisfaction, WFO suite modules satisfaction, WFO product features satisfaction and product effectiveness.
  • Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness.

UserTesting Launches New Test Types and Interactive Visualization Capabilities to Bring Greater Customer Insight and Intuition to Businesses

Wednesday, January 27, 2021 - 2:00am

The ability to empathize with customers and understand how their buying behaviors have changed has never been more important than it is today.

Key Points: 
  • The ability to empathize with customers and understand how their buying behaviors have changed has never been more important than it is today.
  • UserTesting customers can now run closed, open, and hybrid card sort tests to gather insight into how to organize content and optimize their information architecture.
  • App Store and TestFlight are registered trademarks of Apple Inc.
    UserTesting enables every organization to deliver the best customer experience powered by human insight.
  • With UserTestings on-demand Human Insight Platform , companies across industries make accurate customer-first decisions at every level, at the speed business demands.

The Top Customer Data Platforms According to the FeaturedCustomers Winter 2021 Customer Success Report Rankings

Tuesday, January 26, 2021 - 5:00pm

SUNRISE, Fla., Jan. 26, 2021 /PRNewswire-PRWeb/ -- Today FeaturedCustomers published the Winter 2021 Customer Data Platforms Customer Success Report to give prospects better insight on which Customer Data Platforms would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., Jan. 26, 2021 /PRNewswire-PRWeb/ -- Today FeaturedCustomers published the Winter 2021 Customer Data Platforms Customer Success Report to give prospects better insight on which Customer Data Platforms would work best for their business according to real customer references.
  • The highest rated vendors according to the Winter 2021 Customer Data Platforms Customer Success Report are:
    Market Leaders Blueshift, D&B Lattice, Exponea, mParticle, Optimove, Segment, Tealium, and Treasure Data were given the highest "Market Leader" award.
  • About the Customer Data Platforms Customer Success Report:
    The customer success report is based on over 1,500 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomers' Customer Data Platforms category, 28 vendors met the minimum requirements needed to be considered for the customer success report.