Services marketing

Dentsu Launches Merkle Canada to Expand its Customer Experience Capabilities

Thursday, April 15, 2021 - 2:39pm

Launching Merkle Canada and scaling our capabilities in this mission-critical space, enables even stronger solutions for our clients to drive growth in a consumer-led economy.

Key Points: 
  • Launching Merkle Canada and scaling our capabilities in this mission-critical space, enables even stronger solutions for our clients to drive growth in a consumer-led economy.
  • Canada has known some of the most stringent COVID-19 restrictions in the region \xe2\x80\x94 including months of continuous stay-at-home orders and curfews, which radically accelerated those areas of customer experience.
  • These are all reasons for us to ensure we bring the best possible CXM capabilities to Canada, together with our most Important partners.
  • Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

Outlook on the SaaS Customer Relationship Management (CRM) Global Market to 2025 - Increasing Adoption of Cloud-Based Offerings is Driving Growth - ResearchAndMarkets.com

Thursday, April 15, 2021 - 9:45am

b'The "Global SaaS Customer Relationship Management (CRM) Market 2021-2025" report has been added to ResearchAndMarkets.com\'s offering.\nThe publisher has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by $44.17 billion during 2021-2025 decelerating at a CAGR of about 14% during the forecast period.\nThe report on SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.\nThe report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.

Key Points: 
  • b'The "Global SaaS Customer Relationship Management (CRM) Market 2021-2025" report has been added to ResearchAndMarkets.com\'s offering.\nThe publisher has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by $44.17 billion during 2021-2025 decelerating at a CAGR of about 14% during the forecast period.\nThe report on SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.\nThe report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.
  • The market is driven by the increasing adoption of SaaS CRM by SMEs and the increasing adoption of cloud-based offerings.\nThe SaaS customer relationship management (CRM) market analysis include end-user segment and geographic landscape.
  • This study identifies the increasing adoption of SaaS CRM by media sector as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years.\n'

Top U.S. Builders Distinguished With the 18th Annual Avid Awards for Highest Homebuyer Ratings

Thursday, April 15, 2021 - 2:45pm

b"In recognition of the best builders providing extraordinary customer experiences, Avid Ratings is proud to announce the winners of the 18th Annual Avid Awards.

Key Points: 
  • b"In recognition of the best builders providing extraordinary customer experiences, Avid Ratings is proud to announce the winners of the 18th Annual Avid Awards.
  • Homebuilders throughout the U.S. are honored with the prestigious awards for scoring highest with their customers on homebuying experience surveys.
  • With the unprecedented events that have unfolded over the last 12 months, customer service has moved to the forefront of every industry,\xe2\x80\x9d said Zach Buehl, vice president of client success, Avid Ratings.
  • Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992.

Comm100 Selects V2 Communications to Drive Brand Awareness

Thursday, April 15, 2021 - 2:00pm

b'V2 Communications (V2) , a public relations and digital communications agency for disruptive global brands, has expanded its AI/automation and customer experience client portfolio with the addition of Comm100 , a global provider of digital customer engagement solutions.

Key Points: 
  • b'V2 Communications (V2) , a public relations and digital communications agency for disruptive global brands, has expanded its AI/automation and customer experience client portfolio with the addition of Comm100 , a global provider of digital customer engagement solutions.
  • V2 is also driving Comm100\xe2\x80\x99s speaking and award program.\n\xe2\x80\x9cThere\xe2\x80\x99s no question that AI and automation technology is driving better customer experiences, so it\xe2\x80\x99s an exciting time to work again with Comm100,\xe2\x80\x9d said Jenna Gilligan, Vice President, V2 Communications.
  • The agency helps brands navigate the complexities that define communications today to drive business success and growth.
  • For more information, visit v2comms.com and follow the company on Twitter @v2comms .\nView source version on businesswire.com: https://www.businesswire.com/news/home/20210415005160/en/\n'

Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers

Thursday, April 15, 2021 - 2:00pm

View the full release here: https://www.businesswire.com/news/home/20210415005156/en/\nConviva and ServiceNow Provide Next Generation Customer Service For Streaming Customers (Graphic: Business Wire)\nConviva\xe2\x80\x99s integration with ServiceNow extends ServiceNow\xe2\x80\x99s offerings within the telecom and media industry and will help streaming customers to automate proactive case creation and ticket generation to identify and diagnose incidents across the entire video delivery supply chain.

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20210415005156/en/\nConviva and ServiceNow Provide Next Generation Customer Service For Streaming Customers (Graphic: Business Wire)\nConviva\xe2\x80\x99s integration with ServiceNow extends ServiceNow\xe2\x80\x99s offerings within the telecom and media industry and will help streaming customers to automate proactive case creation and ticket generation to identify and diagnose incidents across the entire video delivery supply chain.
  • \xe2\x80\x9cUntil now, customer service teams have had limited insight into a customer\xe2\x80\x99s streaming experience, hampering their ability to troubleshoot technical issues and even provide general subscription support.
  • \xe2\x80\x9cBy integrating Conviva\xe2\x80\x99s streaming insights with ServiceNow telecom and media industry solutions, streaming providers will be able to identify issues faster and proactively keep their customers updated of service issues.
  • This means a more reliable streaming service and personalized customer care experience.\xe2\x80\x9d\nThis integration also offers additional proactive benefits, including the ability to identify which customers may have had a poor streaming experience.

Kyriba Receives Customer Satisfaction Award from IDC’s SaaS Treasury Management Survey

Thursday, April 15, 2021 - 2:00pm

b'Kyriba (\xe2\x80\x9cthe Company\xe2\x80\x9d), a global leader of cloud finance and IT solutions, today announced that the Company was placed in the highest scoring group of vendors serving the SaaS Treasury Management (TM) application market and has been awarded IDC\xe2\x80\x99s 2020 SaaS TM Customer Satisfaction Award (IDC #US46933620).\nIDC\xe2\x80\x99s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC\xe2\x80\x99s SaaSPath survey.

Key Points: 
  • b'Kyriba (\xe2\x80\x9cthe Company\xe2\x80\x9d), a global leader of cloud finance and IT solutions, today announced that the Company was placed in the highest scoring group of vendors serving the SaaS Treasury Management (TM) application market and has been awarded IDC\xe2\x80\x99s 2020 SaaS TM Customer Satisfaction Award (IDC #US46933620).\nIDC\xe2\x80\x99s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC\xe2\x80\x99s SaaSPath survey.
  • SaaSPath is a global survey of approximately 2,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.\n\xe2\x80\x9cKyriba is honored to be recognized by its clients and IDC for delivering customer satisfaction ratings that are well above the industry average in nearly every metric,\xe2\x80\x9d said Jean-Luc Robert, Chairman and CEO for Kyriba.
  • Kyriba is a secure, scalable SaaS platform that leverages artificial intelligence, automates payments workflows, and enables thousands of multinational corporations and banks to maximize growth opportunities, protect against loss from fraud and financial risk, and reduce operational costs.
  • Kyriba is headquartered in San Diego, with offices in Dubai, Frankfurt, London, Minsk, Paris, Shanghai, Singapore, Tokyo, Warsaw and other major locations.

Global $21.41 Billion Self-Service Kiosk Market Forecast to 2027 - ResearchAndMarkets.com

Wednesday, April 14, 2021 - 3:38pm

The self-service technologies permit the user to manage various services independently, without the participation of any representatives.

Key Points: 
  • The self-service technologies permit the user to manage various services independently, without the participation of any representatives.
  • They offer a higher level of customer satisfaction by offering control over their purchase decisions.
  • Therefore, by leveraging these advanced technologies/ platforms, the self-service kiosks offer cost-effective access to information.\nThe emergence and rapid spread of COVID-19 virus has paralyzed numerous countries, including developed as well as developing.
  • It is anticipated to boost consumer spending by approximately 30% (as per the industry experts).

Smartly.io Welcomes Ryanne Laredo as Chief Customer Officer

Wednesday, April 14, 2021 - 2:00pm

b"Smartly.io , the leading social advertising automation platform for creative and performance marketers, today announced the addition of Ryanne Laredo as its first Chief Customer Officer.

Key Points: 
  • b"Smartly.io , the leading social advertising automation platform for creative and performance marketers, today announced the addition of Ryanne Laredo as its first Chief Customer Officer.
  • With Ryanne at the helm, our customer team can continue to ensure we are a strategic partner to some of the world's most advanced advertisers.
  • She most recently served as Chief Customer Officer at Amobee, where she was responsible for fostering customer relationships and focusing on attraction, engagement, and development -- ensuring customers were at the epicenter of everything the business did.\nOutside of her executive experience, Laredo is committed to driving change in the adtech industry.
  • Smartly.io has proven that delivering together with brands using automation and creativity pays off,\xe2\x80\x9d said Laredo.

Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives

Tuesday, April 13, 2021 - 5:00pm

An appointed, knowledgeable administrator helps contact centers improve operational efficiency, leading to better customer experiences, increased customer advocacy and enhanced revenue.\nPPT Solutions is a strategic Talkdesk implementation partner with deep understanding of the Talkdesk cloud-based customer experience (CX) platform.

Key Points: 
  • An appointed, knowledgeable administrator helps contact centers improve operational efficiency, leading to better customer experiences, increased customer advocacy and enhanced revenue.\nPPT Solutions is a strategic Talkdesk implementation partner with deep understanding of the Talkdesk cloud-based customer experience (CX) platform.
  • Through this expanded partnership, PPT Solutions is extending its industry expertise to be the first to partner with Talkdesk to offer contact center managed services.
  • \xe2\x80\x9cBy partnering with PPT Solutions to offer Managed Services, Talkdesk continues to work closely with clients to enable digital transformation across their organization and help improve their customer experience.\xe2\x80\x9d\nTalkdesk Managed Services supplements the company\xe2\x80\x99s Business Transformation Services , offerings, and further enables Talkdesk to partner with and guide companies through their most pressing customer experience initiatives.
  • The Managed Services partnership with PPT Solutions allows Talkdesk to connect customers with expert administrators, while enabling Talkdesk to focus on designing, implementing and optimizing transformative strategies for customers.

QDOBA Launches Customer Experience Management Program with SMG

Tuesday, April 13, 2021 - 3:00pm

b'Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with QDOBA Mexican Eats .

Key Points: 
  • b'Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with QDOBA Mexican Eats .
  • The Mexican fast casual chain is working with SMG to drive program adoption, increase guest satisfaction and advance its customer experience strategy.\nQDOBA has launched the SMG customer experience management program to capture guest feedback and uncover customer insights across its nearly 750 locations.
  • With features like sentiment analysis and topic trends, text analytics will help QDOBA add context to customer feedback and streamline the feedback-to-insight process.
  • To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com .\nView source version on businesswire.com: https://www.businesswire.com/news/home/20210413005745/en/\n'