Avaya

New Relic Announces Christopher Jones as Chief Revenue Officer

Retrieved on: 
Monday, April 8, 2024
Manufacturing, Data Management, Technology, Engineering, Software, Partnership, Fuze, Poly Inc., Cisco, Avaya, Sales

New Relic , the all-in-one observability platform for every engineer, announced Christopher Jones as the company’s next Chief Revenue Officer.

Key Points: 
  • New Relic , the all-in-one observability platform for every engineer, announced Christopher Jones as the company’s next Chief Revenue Officer.
  • Jones brings three decades of experience with global sales teams, channels, large enterprise and high velocity sales to New Relic.
  • He most recently served as Chief Revenue Officer at Appian, a low-code business process platform, and Jones’ team was awarded the Best Team in Sales by Comparably.
  • His experience and focus on customer value will be indispensable as the company navigates through its next phase of growth.”
    “New Relic is at the forefront of the observability market with a strong product, business model, and team,” said New Relic Chief Revenue Officer Christopher Jones.

WorldVue Announces Chris Coles as Chief Business Development Officer

Retrieved on: 
Tuesday, April 9, 2024
Technology, Mobile, Wireless, Other Travel, Audio, Video, Lodging, Destinations, Travel, Other Technology, Telecommunications, Vacation, Software, Networks, Internet, Data Management, Growth, Qwest, TCI, Business development, IPTV, AT&T, Chris Coles, Multimedia, Avaya, Management

WorldVue® , the trusted provider of video, digital infrastructure, wireless connectivity, and professional services to guest-centric properties worldwide, announced the appointment of Chris Coles as Chief Business Development Officer.

Key Points: 
  • WorldVue® , the trusted provider of video, digital infrastructure, wireless connectivity, and professional services to guest-centric properties worldwide, announced the appointment of Chris Coles as Chief Business Development Officer.
  • View the full release here: https://www.businesswire.com/news/home/20240404863536/en/
    WorldVue Announces Chris Coles as Chief Business Development Officer (Photo: Business Wire)
    Coles’ visionary approach places innovation at the core, targeting enhancements in network services, business models and applications.
  • "The past year has marked a period of remarkable growth and achievements for WorldVue, and welcoming Chris to the team brings a new level of expertise and perspective to our global initiatives,” said Robert Grosz, President and Chief Operating Officer, WorldVue.
  • I’m honored to join the team and further support the company’s mission of providing cutting-edge technology to valued customers worldwide,” said Coles, Chief Business Development Officer.

eGain Announces AssistGPT™ for CCaaS at Enterprise Connect

Retrieved on: 
Monday, March 25, 2024
Knowledge, EGain, Synthetic media, Enterprise, Amazon Web Services, Cisco, Avaya, Gen, Generative

SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.

Key Points: 
  • SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
  • An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle.
  • With pre-built connectors to CCaaS, AssistGPT for CCaaS is available at the marketplaces of leading providers such as Cisco, Amazon Connect, Avaya, Genesys, Five9, and Talkdesk, as part of the eGain Knowledge Hub.
  • “AssistGPT makes life easy for knowledge managers and authors, while unleashing operational value to the business,” said Ashu Roy, eGain CEO.

Companies Still Struggle With Integrated Communications

Retrieved on: 
Thursday, April 4, 2024
Consulting, Technology, Professional Services, Other Technology, Telecommunications, Software, Networks, Audio, Video, Internet, VoIP, Mobile, Wireless, Research, Microsoft, Data, Zoho Corporation, Communication, Intelligence, Distillation, Infobip, ISG, RingCentral, Overalls, Computer, Goto, Zoom, Cloud computing, Workforce, ChatGPT, Avaya, Human, Online shopping

The 2024 Ventana Research Buyers Guide for Digital Communications notes dozens of software providers and tools for digital communications are used across the typical enterprise with little to no integration or interoperability.

Key Points: 
  • The 2024 Ventana Research Buyers Guide for Digital Communications notes dozens of software providers and tools for digital communications are used across the typical enterprise with little to no integration or interoperability.
  • According to a Ventana Research forecast, through 2027, only one-quarter of enterprises will have standardized their digital communications to provide the highest level of resilience and unification.
  • Increasingly, use of generative AI like ChatGPT and large language models are becoming integrated into digital communications platforms, the study notes.
  • For its 2024 Buyers Guide study, Ventana Research evaluated software providers across four digital communications categories – Communications as a Platform (CPaaS), Premium Suites, Basic Suites and Overall Digital Communications (Combining Premium Suites and CPaaS) – and produced a separate Buyers Guide for each.

Avaya Announces Enhanced Avaya Experience Platform™ to Align Customer Experience Portfolio to Innovation Without Disruption Strategy

Retrieved on: 
Monday, March 25, 2024
Technology, Mobile, Wireless, Other Technology, Telecommunications, Software, Networks, Internet, Data Management, Artificial Intelligence, Organization, Avaya, CX, EVP

These AXP solutions are designed to streamline the integration with cloud services, facilitating both current and future innovations.

Key Points: 
  • These AXP solutions are designed to streamline the integration with cloud services, facilitating both current and future innovations.
  • These include advancements in digital channels, self-service, assisted service, connected employee initiatives, workforce engagement, customer journey orchestration, and proactive customer care, all supported by robust AI technologies.
  • “We will deliver a single platform to all customers through the newly integrated Avaya Experience Platform portfolio, which reinforces our ‘innovation without disruption’ benefit,” said Soren Abilgaard, EVP and CTO, Avaya.
  • “Realigning our solutions under Avaya Experience Platform supports our CX innovation strategy focus, where customers can choose their cloud journey to add the over-the-top enhancements that fit their needs.”
    Talk to an expert to learn how Avaya Experience Platform empowers organizations to drive innovation on their terms, balances customer experience, employee experience, and business growth initiatives from a single platform—the world's leading CX solution trusted by global organizations driving innovation on their terms.

DEALMAKER AND RESTRUCTURING EXPERT JAMES H.M. SPRAYREGEN TO JOIN HILCO GLOBAL AS VICE CHAIRMAN AND A KEY GROWTH PARTNER AT THE GLOBAL FINANCIAL SERVICES FIRM

Retrieved on: 
Tuesday, March 19, 2024
World Business Chicago, IHeartMedia, Conference, The National Law Journal, Growth, Pathway to Adventure Council, Goldman Sachs, Digest, Hilco Global, Energy Future Holdings, Executive Committee, Distinguished Service Award, University, Caesar, GGP Inc., American College, Reader's Digest, Lawyer, Kirkland & Ellis, Global Affairs Canada, B.A, Avaya, Illinois College, Vice, Management

As Vice Chairman, Mr. Sprayregen will serve as a partner and key strategic advisor to Hilco Global CEO and founder, Jeffrey Hecktman, working alongside another recent hire, David Kurtz – Vice Chairman and Chief Strategic Officer who joined the firm from Lazard in the fall of 2023.

Key Points: 
  • As Vice Chairman, Mr. Sprayregen will serve as a partner and key strategic advisor to Hilco Global CEO and founder, Jeffrey Hecktman, working alongside another recent hire, David Kurtz – Vice Chairman and Chief Strategic Officer who joined the firm from Lazard in the fall of 2023.
  • These relationships provide an incredible foundation for me to contribute and to play a key role in taking Hilco to the next level of growth and expansion."
  • Sprayregen joins Hilco Global from Kirkland & Ellis, where he was the founder of the Kirkland Restructuring Group.
  • He was co-head of the Restructuring Group at Goldman Sachs from 2006–2008 and returned to Kirkland at the end of 2008.

Cyber Acoustics Announces New Headset that Completely Eliminates Background Noise in Call Centers, Offices, Homes, and Hybrid Work Environments

Retrieved on: 
Tuesday, March 5, 2024
Avaya, Google Meet, Microsoft Windows, Outsourcing, RingCentral, Friends, BPO, Dog, Noise, Airport, Peripheral, GoTo Meeting, AHT, Human, Acoustics, Skype, School, City centre, Coffee, Family, Cisco Webex, Chromebook, Genesys, Zoom, Face, Software, Microsoft Teams, ENC, Electric motor

Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.

Key Points: 
  • Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.
  • The superior AI Noise Reduction in the AC-304 headset eliminates all background noise from an agent’s environment, and can lead to shorter call times and an improved AHT metric.
  • The noise-cancelation in the AC-304 is so effective, it eliminates background noise in even the loudest call center or office, no additional software required.
  • “Cyber Acoustics really aims to serve as a technology partner to our customers, not just a vendor,” said Steve Erickson, COO at Cyber Acoustics.

Waterfield Tech Welcomes Klaus Hillmann as Senior Vice President of Sales

Retrieved on: 
Tuesday, February 20, 2024
Avaya, Knowledge, Senior, AI, Intelligence, Johannes Hillmann, Automation, Sales

BOSTON, Feb. 20, 2024 /PRNewswire-PRWeb/ -- Waterfield Tech, a leading global customer engagement solutions provider, today announced the appointment of Klaus Hillmann as Senior Vice President of Sales. With nearly three decades of experience in the contact center industry, including significant roles at Avaya and C1, Hillmann has a proven track record of building and leading high-performance sales teams.

Key Points: 
  • BOSTON, Feb. 20, 2024 /PRNewswire-PRWeb/ -- Waterfield Tech , a leading global customer engagement solutions provider, today announced the appointment of Klaus Hillmann as Senior Vice President of Sales.
  • Hillmann's decision to join Waterfield Tech was driven by the company's proven capabilities to deliver complex and differentiated solutions for contact center applications.
  • In his new role, Hillmann will enhance the sales organization by focusing on customer outcomes, consultative selling, and leveraging Waterfield Tech's unique services and AI capabilities.
  • "Klaus brings a wealth of knowledge and an impressive track record to Waterfield Tech.

NinjaOne’s Joe Lohmeier Honored as a 2024 CRN Channel Chief

Retrieved on: 
Monday, February 5, 2024
Data Management, Security, Apps, Applications, Technology, Software, Internet, Multimedia, Growth, Cisco, VMware, Editing, CRN, Avaya, RMM, Risk, The Channel Company

NinjaOne , a leading IT platform for endpoint management, security, and visibility, today announced that CRN ®, a brand of The Channel Company , has honored Joe Lohmeier, NinjaOne’s Vice President of Global Channel Sales, in its 2024 Channel Chiefs list .

Key Points: 
  • NinjaOne , a leading IT platform for endpoint management, security, and visibility, today announced that CRN ®, a brand of The Channel Company , has honored Joe Lohmeier, NinjaOne’s Vice President of Global Channel Sales, in its 2024 Channel Chiefs list .
  • Prior to joining NinjaOne in December 2022, Lohmeier held executive leadership positions with industry leaders such as VMware, Cisco, and Avaya, where he’s driven mutual business success.
  • “These channel evangelists are dedicated to supporting solution providers and achieving growth by implementing robust partner programs and unique business strategies,” said Jennifer Follett, VP, US Content, and Executive Editor, CRN, at The Channel Company.
  • The Channel Company is pleased to acknowledge these prominent channel leaders and looks forward to chronicling their achievements throughout the year.”
    For more information on NinjaOne’s Partner Program, visit: https://www.ninjaone.com/partner-program/ .

Web Real Time Communication (webRTC) Market to grow by USD 66.58 billion from 2022-2027, Increasing adoption of bring-your-own-device (BYOD) to be a major trend - Technavio

Retrieved on: 
Monday, February 5, 2024
Cisco, Alphabet Inc., WebRTC, Growth, BYOD, Oracle Corporation, USD, Challenge, HTML, Blackboard Inc., Voice over IP, Avaya, UC, Communication, Risk, Apple Inc., Microsoft, IBM, App Store (iOS/iPadOS), Online shopping

NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The global web real-time communication (webRTC) market size is estimated to grow by USD 66.58 billion from 2022 to 2027, according to Technavio.

Key Points: 
  • NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The global web real-time communication (webRTC) market size is estimated to grow by USD 66.58 billion from 2022 to 2027, according to Technavio.
  • The primary trend driving the Web Real-Time Communication (WebRTC) market growth is the increasing adoption of bring-your-own-device (BYOD) policies.
  • Anthology- The company offers web real-time communication solutions under the brand, Blackboard Inc.
    Apple- The company offers web real-time communication solutions such as Apple Safari WebRTC.
  • Global Web Application Firewall Market size is estimated to grow at a CAGR of 18.76% between 2022 and 2027.