NLU | Jotup

Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API

Retrieved on:

Wednesday, June 21, 2023

This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.

Key Points:

This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.
Smart Conversations utilizes AI technology to analyze incoming messages from any channel supported on Conversation API, providing businesses with invaluable insights into customer journeys and customer intent, and allowing them to deliver exceptional customer experiences (CX) like never before.
Unlike traditional chatbot solutions, Smart Conversations in combination with Conversation API transcends basic responses, offering businesses a comprehensive solution for enhanced customer engagement.
By combining the power of generative AI models with Sinch's own Conversation API, Smart Conversations now offers turnkey sentiment analysis, providing businesses with deeper insights into customer feedback."

University Hospitals Selects Nuance Patient Engagement Solutions to Advance Patient Experience while Reducing Staffing Costs

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Wednesday, June 21, 2023

Communication, NLU, IVA, EVP, University Hospitals Cleveland Medical Center, Patient engagement in Canada, Organization, Patient, EHR, CIO, AI, Caregiver, Medical device, Nursing, Nuance

BURLINGTON, Mass., June 21, 2023 /PRNewswire/ -- Nuance Communications, Inc. today announced that University Hospitals in Cleveland has chosen Nuance Patient Engagement Solutions to improve patient experiences through expanded and automated support. Using Nuance's Patient Engagement platform, inclusive of Intelligent Virtual Agents (IVA) and automated NLU-powered call routing, University Hospitals aims to provide streamlined, secure, 24/7 support to its patient community, increasing patient portal use and improving care.

Key Points:

BURLINGTON, Mass., June 21, 2023 /PRNewswire/ -- Nuance Communications, Inc. today announced that University Hospitals in Cleveland has chosen Nuance Patient Engagement Solutions to improve patient experiences through expanded and automated support.
Using Nuance's Patient Engagement platform, inclusive of Intelligent Virtual Agents (IVA) and automated NLU-powered call routing, University Hospitals aims to provide streamlined, secure, 24/7 support to its patient community, increasing patient portal use and improving care.
The selection of Nuance Patient Engagement Solutions advances University Hospitals' strong commitment to patient satisfaction and innovation and builds on their shared vision with Epic to implement a unified electronic health record (EHR) to improve the point of care experience for patients and caregivers.
"Nuance's proven AI technology, its deep experience in healthcare and the strongly positive recommendations from other health systems using Nuance Patient Engagement Solutions were key considerations in our selection," said Robert Eardley, CIO, at University Hospitals.

Sixth Annual AI Breakthrough Awards Program Honors "Breakthrough" Artificial Intelligence Technologies Around the World

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Wednesday, June 21, 2023

LOS ANGELES, Calif., June 21, 2023 /PRNewswire-PRWeb/ -- AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market, today announced the results of its sixth annual AI Breakthrough Awards program, showcasing technologies and companies that drive innovation and exemplify the best in artificial intelligence related technology solutions across the globe.

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LOS ANGELES, Calif., June 21, 2023 /PRNewswire-PRWeb/ -- AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market, today announced the results of its sixth annual AI Breakthrough Awards program, showcasing technologies and companies that drive innovation and exemplify the best in artificial intelligence related technology solutions across the globe.
The AI Breakthrough Awards program is the premier awards and recognition platform founded to recognize artificial intelligence-related technology innovators, leaders, and visionaries from around the world.
The annual awards program honors AI excellence and innovation in a range of AI and machine learning-related categories, including AI and Machine Learning Platforms, Generative AI, Robotics, Data and Analytics, Natural Language Processing, MLOps & AIOps, industry-specific AI applications, and many more.
This year's program attracted more than 3,200 nominations from over 20 different countries throughout the world.

Arajet Connects São Paulo With Mexico City and Cancun for Less Than USD$300

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Wednesday, June 21, 2023

Air, Transportation, Transport, Destinations, Travel, Arajet, Tax, NLU, Dominican Republic, GRU, Tourism, CUN, Airline

Arajet, the Caribbean's low-cost airline, today announced a new connection to Mexico City and Cancun available to travelers in Sao Paulo, Brazil for just $289 for a round-trip ticket (includes taxes and fees).

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Arajet, the Caribbean's low-cost airline, today announced a new connection to Mexico City and Cancun available to travelers in Sao Paulo, Brazil for just $289 for a round-trip ticket (includes taxes and fees).
With this introductory price for its new connection, which can be purchased from today until June 25 to travel until March 2024, Arajet seeks to help strengthen ties between Brazil and Mexico through tourism and business development opportunities.
“We offer Brazilians the possibility of traveling more than 16,000 kilometers to reach Mexico for less than USD300, providing the most convenient connection in the region with the best price.”
The new connections from São Paulo (GRU) to Mexico City (NLU) will operate from September 21st on Mondays, Wednesdays, and Fridays, leaving São Paulo at 5:40 am and arriving to Mexico City at 3:55 pm.
Connections from São Paulo to Cancun (CUN) will operate on Wednesdays and Fridays, leaving São Paulo at 5:40 am and arriving in Cancun at 16:05 pm.

Tech Mahindra and Espressive Partner to Provide Automated and Cost-Effective Digital Workplace Assistance

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Tuesday, June 13, 2023

Tech Mahindra , a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a partnership with Espressive , a pioneer in automating digital workplace assistance.

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Tech Mahindra , a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a partnership with Espressive , a pioneer in automating digital workplace assistance.
The partnership will offer both their customers autonomous and cost-effective work environment assistance through Espressive Barista, an AI-based virtual support agent (VSA).
Together, Tech Mahindra and Espressive will enable organizations that are looking to outsource and automate service desk requests to drive productivity and enhance the employee experience.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, "Enterprises are increasingly looking at automation in response to increased customer demand in a digital first world.

Zenarate AI Simulation Training Wins Banking Tech Awards USA's 'FinTech of the Future' as it Transforms How Contact Center Agents Learn and Perform

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Wednesday, June 14, 2023

PALO ALTO, Calif. and DENVER, June 14, 2023 /PRNewswire/ -- Zenarate, the leading AI Simulation Training solution for contact center agents, today announced it has won the Banking Tech Award in the FinTech of the Future – Artificial Intelligence & Machine Learning Category. The award was presented earlier this month at the 2nd annual Banking Tech Awards USA hosted by FinTech Futures in New York. Zenarate's solution was recognized for how it is transforming how contact center agents learn and perform at a growing roster of global banking clients.

Key Points:

The award was presented earlier this month at the 2nd annual Banking Tech Awards USA hosted by FinTech Futures in New York.
Zenarate's solution was recognized for how it is transforming how contact center agents learn and perform at a growing roster of global banking clients.
Zenarate uses advanced NLP and NLU to provide agents a life-like simulation training experience.
Contact center and training leaders auto-certify agents to engage with live customers through their Simulation Scorecard and Simulation Call Listening.

Introducing Artera Harmony: Platform to Unify and Orchestrate Patient Communications Across the Healthcare Ecosystem

Retrieved on:

Monday, June 12, 2023

SANTA BARBARA, Calif., June 12, 2023 /PRNewswire/ -- Many of today's health providers communicate with patients using an average of 11 different digital health vendors (e.g. telehealth, bill pay, appointment reminders, portal, intake, care gaps),1 resulting in a range of messages, sent at random, from different provider phone numbers, creating a confusing and frustrating patient experience. Artera, a SaaS digital health leader in patient communications, today announced Artera Harmony to solve this industry-wide pain point.

Key Points:

Artera , a SaaS digital health leader in patient communications, today announced Artera Harmony to solve this industry-wide pain point.
"Artera Harmony is an open platform that integrates with the provider's existing tech stack, suite of applications and various departments, to manage communications to the patient in an emotionally intelligent, coordinated way."
Artera Harmony is designed to manage communication workflows designed within Artera or via external digital health vendors to deliver a truly integrated patient communications experience.
The secure portal will enable quick integrations and vendors to easily route their patient communications through Artera Harmony.

VIQ Solutions Submits Two Patent Applications for Methods Related to Training and Automated Selection of Domain Specific Language Models (DLSM)

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Thursday, June 1, 2023

The first patent application is directed to the systems and methods for training domain-specific Automated Speech Recognition (ASR) language models.

Key Points:

The first patent application is directed to the systems and methods for training domain-specific Automated Speech Recognition (ASR) language models.
The second patent application is directed to the automated selection of domain specific ASR models.
This patent aims to protect the various mechanisms used to load static or dynamic DSLMs.
“DSLMs are one of many layers of aiAssist™ that supplies NetScribe with workflow automation and high-quality draft transcripts,” said Vahram Sukyas, Chief Technology Officer, VIQ Solutions.

Hyro Raises $20M in Funding to Advance Responsible AI-Powered Communications for Enterprise

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Wednesday, May 31, 2023

NEW YORK, May 31, 2023 /PRNewswire/ -- Hyro, the leader in plug-and-play conversational artificial intelligence (AI), today announced that it has finalized a $20 million Series B funding round led by Macquarie Capital, with participation from new investors Liberty Mutual Strategic Ventures, Black Opal Ventures, and K20, as well as existing investors Hanaco Ventures, Spero Ventures, and Mindset Ventures—bringing the company's total funding to $35 million. With this capital raise, Hyro will continue to meet the healthcare sector's critical demand for conversational AI and automation, enabling large organizations to streamline access to digital services for their patients and staff while drastically improving operational efficiencies.

Key Points:

Hyro has grown annual recurring revenue by over 100% year over year since launching in 2020, delivering stellar conversational experiences to over 30 million enterprise consumers resulting in tens of millions in operational savings.
Hyro anticipates that the funding round, coupled with the surge in popularity of OpenAI's ChatGPT, Google's Bard and other large language model (LLM) applications, will catalyze another fiscal year of doubled growth in these categories.
Hyro has recently released Spot™, a GPT-powered assistant capable of instantly generating answers to FAQs and search queries using customized enterprise data, all while maintaining explainability.
"Hyro has been at the forefront of this technology and its operation in regulated environments like healthcare.

mPulse Mobile Drives Strong Q1 2023 Growth

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Thursday, May 25, 2023

mPulse Mobile , a leading provider of conversational AI and digital engagement solutions for the healthcare industry, today announced strong, profitable revenue growth for Q1 driven by increases in its market footprint, expanded solutions offerings and consistent improvement in health outcomes for the members and patients of its customers.

Key Points:

mPulse Mobile , a leading provider of conversational AI and digital engagement solutions for the healthcare industry, today announced strong, profitable revenue growth for Q1 driven by increases in its market footprint, expanded solutions offerings and consistent improvement in health outcomes for the members and patients of its customers.
“There is a clear need in the market for leading healthcare organizations to connect with their members and patients digitally,” said Bob Farrell, CEO of mPulse Mobile.
Over the last 12 months, mPulse has consistently demonstrated high levels of solution performance with leading healthcare organizations across the country.
mPulse continues to drive innovation in digital experiences for health consumers and is hosting its Activate 2023 conference on September 27-28th, with the theme Designing Consumer Journeys for Health Equity.