NLU

Medallia Surpasses Major Milestone of 1 Million Weekly Active AI Users

Retrieved on: 
Wednesday, August 2, 2023
Software, Social Media, Audio, Video, Artificial Intelligence, Communications, Technology, IOT (Internet of Things), Other Technology, Cloud, Root cause analysis, Organization, Text, NLU, Natural language, Athena, Machine learning, Social media, Speech, NLP, Retail, Sales, Customer service, AI, Medallia

“Having 1 million weekly AI users on our platform, leveraging the insights from over 60 billion experience signals, proves Medallia AI is not a future promise, but rather has long been a reality.

Key Points: 
  • “Having 1 million weekly AI users on our platform, leveraging the insights from over 60 billion experience signals, proves Medallia AI is not a future promise, but rather has long been a reality.
  • “Athena will enable users to automate the mundane, democratize generative AI, and anticipate the needs of every user,” said Tyrrell.
  • “Medallia believes that every user should be able to ask questions about their data and be served user-friendly answers to those questions using generative AI.
  • Surpassing 1 million weekly active AI users and 60 billion experience signals reflects Medallia's vast innovation and investment in AI over the past 15 years, setting up Medallia to drive the next generation of AI-powered technology for experience stakeholders across organizations.

Hyro Partners with Gozio Health to Integrate AI-Powered Communications with Mobile Solutions for Patients

Retrieved on: 
Thursday, July 27, 2023
LLM, Partnership, NLU, Natural language, Paramount, Consumer Assessment of Healthcare Providers and Systems, Privacy, FAQ, App Store (iOS/iPadOS), Patient, Baptist Health, Gozio Amaretto, Entrepreneurship, SVP, SMS, Novant Health, Mobile phone, Medical device, AI, Hyro the Hero

NEW YORK, July 27, 2023 /PRNewswire/ -- Hyro, the leader in conversational artificial intelligence (AI) for healthcare, today announced a partnership with Gozio Health, an industry-leading, customizable, location-aware mobile patient engagement platform. Hyro will embed its conversational AI platform within Gozio's framework, providing quality omnichannel voice and chat AI experiences to patients and staff through mobile applications. The partnership will initially be rolled out across the two companies' mutual customer base of healthcare providers, including Novant Health and Baptist Health.

Key Points: 
  • Hyro will embed its conversational AI platform within Gozio's framework, providing quality omnichannel voice and chat AI experiences to patients and staff through mobile applications.
  • The partnership will initially be rolled out across the two companies' mutual customer base of healthcare providers, including Novant Health and Baptist Health .
  • Hyro's Adaptive Communications Platform will augment Gozio's suite of mobile offerings and give enterprise health systems access to integrated AI assistants for patient-facing tasks such as prescription refills, FAQ resolution, appointment management, and troubleshooting.
  • Patients can now request services via phone call, SMS or directly through the mobile app, no matter the time or place, to ensure easy and real-time access to care."

LivePerson Marketplace puts conversations at the center of your business via innovative integrations and apps

Retrieved on: 
Tuesday, July 25, 2023
Cloud, Workforce, Travel, Senior, DCI Global Partnerships, CX, Conversation, Salesforce Marketing Cloud, LivePerson, Microsoft Dynamics, NLU, LPSN, Chatbot, CRMS, Adobe, ServiceNow, Ecosystem, Mobile phone, Online shopping, Medallia, Helium

NEW YORK, July 25, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced the launch of LivePerson Marketplace, a hub for cutting-edge integrations that extend the capabilities of the company's award-winning Conversational Cloud. With an array of apps built by LivePerson and its trusted partners, LivePerson Marketplace empowers businesses to unlock the full potential of AI-powered conversations at massive scale.

Key Points: 
  • With an array of apps built by LivePerson and its trusted partners, LivePerson Marketplace empowers businesses to unlock the full potential of AI-powered conversations at massive scale.
  • LivePerson Marketplace makes it easy to seamlessly integrate the Conversational Cloud with other leading enterprise software platforms — putting conversations at the center of your business.
  • "The debut of LivePerson Marketplace represents a major milestone in our commitment to power better digital conversations for the world's top brands," said Dan Sincavage, Senior Vice President, Global Partnerships at LivePerson.
  • LivePerson Marketplace launches with several apps that connect LivePerson's Conversational Cloud to other leading CX platforms .

Atlas Air Takes Delivery of Second of Four New Boeing 777-200 Freighters

Retrieved on: 
Thursday, July 20, 2023
Insurance, LGG, Maintenance, Partnership, Atlas Air, NLU, Senior, Boeing, Air cargo, Airport, XMN, MSC, Boeing 777, Atmosphere of Earth, ICN, ACMI, Aircraft, Airline, IND

This is the second of four Boeing 777-200 Freighters that Atlas Air will operate for MSC, which will complement the existing weekly service for the world’s largest shipping company.

Key Points: 
  • This is the second of four Boeing 777-200 Freighters that Atlas Air will operate for MSC, which will complement the existing weekly service for the world’s largest shipping company.
  • “Building on the successful launch of MSC’s Air Cargo Solution, we are very pleased to welcome this second 777 delivery as part of our long-term strategic partnership.
  • We expect our remaining two 777 aircraft to be delivered in the fourth quarter,” said Michael Steen, Chief Executive Officer, Atlas Air Worldwide.
  • In partnership with Atlas Air, we have built a solid foundation on which to expand our air cargo solution,” said Jannie Davel, Senior Vice President Air Cargo at MSC.

Global Healthcare Firm Selects 3CLogic to Streamline IT Service Delivery

Retrieved on: 
Wednesday, July 19, 2023
Technology, Other Technology, VoIP, Telecommunications, Software, Internet, Partnership, NLU, Overalls, Patient, ServiceNow, AI, SMS, ITSM, Mobile phone, Sales, Customer service

3CLogic , the leading Voice AI and SMS solution for ServiceNow®, today announced the recent selection of its platform by a major clinical laboratory firm servicing millions of patients monthly.

Key Points: 
  • 3CLogic , the leading Voice AI and SMS solution for ServiceNow®, today announced the recent selection of its platform by a major clinical laboratory firm servicing millions of patients monthly.
  • The latest technology partnership will enable the company to quickly deliver faster resolutions to everyday inquiries while significantly reducing operational costs.
  • AI-powered sentiment analytics & coaching – ability to streamline quality assurance initiatives at scale with AI-enabled call transcriptions, sentiment scoring, and agent coaching integrated with ServiceNow.
  • 3CLogic is a ServiceNow certified Technology and Build Partner with offerings available for ServiceNow’s IT Service Management , Customer Workflows , and HR Service Delivery solutions.

Saudi Arabia Connected Car Markets, Competition Forecast & Opportunities, 2018-2022 & 2023-2028

Retrieved on: 
Wednesday, July 5, 2023
Embedded, NLU, Prevalence, Voice recognition, Research, Government, Car, Machine learning, Mobility as a service, Connectivity, Communication, Artificial intelligence, Growth, AI, Transport, Integration, Safety, Natural language, Software, Mobile phone, Arms industry

Saudi Arabia Connected Car Market has shown growth in the past years, and it is anticipated to increase at a high rate in the forecast year 2023-2028

Key Points: 
  • Saudi Arabia Connected Car Market has shown growth in the past years, and it is anticipated to increase at a high rate in the forecast year 2023-2028
    With connectivity on wheels, connected cars offer comfort, performance, security, and safety.
  • Saudi Arabia's market for connected cars is also being driven by an increasing number of telematics regulations from the government of Saudi Arabia, all of those that are in place and those that are anticipated.
  • Over the coming ten years, the market for connected cars may boost sales for automotive manufacturers in Saudi Arabia.
  • Company Profiles: Detailed analysis of the major companies present in the Saudi Arabia Connected Car Market.

Twilio and Frame AI Announce Partnership to Uplevel Contact Center Experiences with AI

Retrieved on: 
Wednesday, June 28, 2023
Data Management, Apps, Applications, Technology, Software, Networks, Artificial Intelligence, Internet, LLM, Natural language processing, Inc., NLU, Partnership, Natural language, Twilio, CX, Intelligence, NLP, Flex, AI, System, News, NYSE, Customer intelligence, Trafficking in Persons Report, Sales

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, today announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex.

Key Points: 
  • Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, today announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex.
  • By teaming up, Twilio and Frame AI will strengthen how AI powered insights can transform the contact center experience.
  • Flex and Frame AI can enable contact center managers to drive down costs for operation while also improving the end-to-end experience for consumers.
  • Close ties and a strong mission alignment have existed between Twilio and Frame AI since 2022, when Twilio Ventures invested in Frame AI's Series A extension round.

Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

Retrieved on: 
Tuesday, June 27, 2023
KPI, Chrome, Learning, Insurance, NLU, Surgeon, Partnership, Health, Face, Telecommunications, PALO, Anxiety, Stevie, Zenar, Missouri, Intelligence, Job satisfaction, Training simulation, Tech, Churn, NLP, Instructional simulation, Frost, Call centre, Patient, Volition, Machine learning, Gold Award, Growth, Sallie Mae, Education, Automation, CSAT, Sales, AI

PALO ALTO, Calif. and DENVER, June 27, 2023 /PRNewswire/ -- Zenarate, the leading natural language AI Simulation Training solution for customer and prospect-facing agents, today announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital. The investment follows 234% year-over-year enterprise client growth fueled by the rapid adoption of Zenarate's solution which is transforming how agents learn and perform.

Key Points: 
  • With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction.
  • With Zenarate's AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting.
  • "Our clients realize immediate, clear and significant KPI lift from agents who experience Zenarate natural language AI Simulation Training before engaging with their first live customer or prospect," said Tuite.
  • Continuing its growth and momentum, Zenarate will use the investment from Volition Capital to extend its leadership position as the natural language AI Simulation Training provider for customer service and sales agents.

Cognigy Named Winner in 6th Annual Artificial Intelligence Breakthrough Awards Program

Retrieved on: 
Wednesday, June 21, 2023
Technology, Audio, Video, Telecommunications, Mobile, Wireless, Software, Artificial Intelligence, Internet, Natural language processing, LLM, NLU, Natural language, Artificial Intelligence for IT Operations, Named-entity recognition, Deep learning, Synthetic media, Intelligence, Multimedia, Conversation, Language, Computer vision, Chatbot, Robotics, Machine learning, Generative, Artificial intelligence, AI, Medical device, Sales

Cognigy , a Conversational AI market leader, today announced that it has been selected as winner of the “Best Natural Language Understanding Solution” award in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Key Points: 
  • Cognigy , a Conversational AI market leader, today announced that it has been selected as winner of the “Best Natural Language Understanding Solution” award in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.
  • View the full release here: https://www.businesswire.com/news/home/20230621770015/en/
    Cognigy’s Conversational AI technology has won the ‘Best Natural Language Understanding Solution’ Award in the 6th annual AI Breakthrough Awards program.
  • It’s an essential asset in today's digital era, unlocking new levels of service experiences and business intelligence that lead to better decisions, improved customer satisfaction and, ultimately, a competitive edge.
  • Built on deep learning technology and augmented with LLM, Cognigy NLU gracefully handles requests across channels, delivering a next-gen customer experience.

Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API

Retrieved on: 
Wednesday, June 21, 2023
Cloud, Communication, Natural language processing, WhatsApp, KakaoTalk, Conversation, NLU, Natural language, Gartner, Classification, API, ChatGPT, CX, NLP, RCS, Understanding, OCR, Chatbot, Comprehension, AI, Magic Quadrant, Software, Mobile phone, Fine chemical, Customer service, Sinch

This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.

Key Points: 
  • This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.
  • Smart Conversations utilizes AI technology to analyze incoming messages from any channel supported on Conversation API, providing businesses with invaluable insights into customer journeys and customer intent, and allowing them to deliver exceptional customer experiences (CX) like never before.
  • Unlike traditional chatbot solutions, Smart Conversations in combination with Conversation API transcends basic responses, offering businesses a comprehensive solution for enhanced customer engagement.
  • By combining the power of generative AI models with Sinch's own Conversation API, Smart Conversations now offers turnkey sentiment analysis, providing businesses with deeper insights into customer feedback."