NLU

The Hackett Group Announces 2023 Digital Award Winners

Retrieved on: 
Thursday, October 5, 2023
Technology, Finance, Consulting, Professional Services, Software, Networks, Internet, Data Management, Other Professional Services, Knowledge, Algorithm, Simon Hackett, DBS, NLU, Customer experience, Intelligence, Abstract, Automation, MTN, AI, SAP, Digital contact tracing, Digital, Operational excellence, Artificial intelligence, Runbook, Remix, Platform as a service, System, Signavio, Synthetic media, Information technology, Mining, Talent, DBS Bank, ROI, African, Infrastructure as a service, Service provider, Association of Media in Digital Awards, Online shopping, Sales, 3D printing, Video game, Mobile phone, Sanofi

The Hackett Group , Inc. (NASDAQ: HCKT) today announced the winners of its 10th Annual Digital Awards, which spotlight companies that are on the cutting edge of creating competitive advantage and delivering measurable benefits at scale using digital transformation solutions.

Key Points: 
  • The Hackett Group , Inc. (NASDAQ: HCKT) today announced the winners of its 10th Annual Digital Awards, which spotlight companies that are on the cutting edge of creating competitive advantage and delivering measurable benefits at scale using digital transformation solutions.
  • The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F. Hoffmann-La Roche Ltd. (Plan-to-Source-to-Make-to-Deliver); IBM International Services Centre Slovakia (Order-to-Cash); MTN Group Global Sourcing and Supply Chain (Source-to-Purchase); and Sanofi (Talent Management).
  • According to Vin Kumar, managing partner, AI and Digital Operations practice leader at The Hackett Group®, “This year’s winners demonstrate the real progress that’s being made as automation becomes more intelligent.
  • Our 2023 Digital Award winners are building automation fabrics that generate real insights about customers, suppliers, users, employees and more, then use those insights to make better decisions.

NORTHSTAR TRAVEL GROUP ANNOUNCES GOOGLE PRODUCT LEADER NINO TASCA AS NEW CHIEF PRODUCT OFFICER

Retrieved on: 
Tuesday, October 3, 2023
NLU, Travel, Ziff Davis, B2B, Marketing, MBA, Lehigh University, Northstar Travel Group, New York University Stern School of Business, Growth, Information services, Penton (company), New York University School of Professional Studies, Speech, Management, Engineering

RUTHERFORD, N.J., Oct. 3, 2023 /PRNewswire/ -- Northstar Travel Group ("Northstar"), the premier information services, data, events, and marketing solutions company dedicated solely to the travel industry, announced today the appointment of Nino Tasca as the Chief Product Officer.

Key Points: 
  • RUTHERFORD, N.J., Oct. 3, 2023 /PRNewswire/ -- Northstar Travel Group ("Northstar"), the premier information services, data, events, and marketing solutions company dedicated solely to the travel industry, announced today the appointment of Nino Tasca as the Chief Product Officer.
  • He started his career as a technology and product leader at leading B2B media companies Ziff-Davis and Penton Media.
  • "We are thrilled to have a product leader with the skills, experience, and vision of Nino's caliber join Northstar," said Jason Young, Northstar Travel Group CEO.
  • "I'm incredibly excited to be joining Northstar and building product offerings that impact our customers in meaningful ways," said Nino Tasca, Northstar Travel Group Chief Product Officer.

Elemental Cognition Closes $60M in Connection with Series B Fundraise

Retrieved on: 
Thursday, August 31, 2023
Cloud, Government, Bridgewater Associates, LLM, AI, Travel, NLU, Research, Education, Jim Breyer

NEW YORK, Aug. 31, 2023 (GLOBE NEWSWIRE) -- Elemental Cognition (EC.ai), a provider of breakthrough AI technology, has closed $60M in connection with its Series B fundraise, including participation from Bridgewater Associates, Breyer Capital, AME Cloud Ventures, Staged Ventures, and other individuals.

Key Points: 
  • NEW YORK, Aug. 31, 2023 (GLOBE NEWSWIRE) -- Elemental Cognition (EC.ai), a provider of breakthrough AI technology, has closed $60M in connection with its Series B fundraise, including participation from Bridgewater Associates, Breyer Capital, AME Cloud Ventures, Staged Ventures, and other individuals.
  • The funding will support the commercial growth of EC.ai’s patented platform, which allows enterprises to reliably solve complex problems and accelerate time to value for deploying AI solutions.
  • “With our recent round of funding, Elemental Cognition will continue to capitalize on our efforts to bring powerful reasoning and transparency to the market.
  • Our approach is different from others because we don’t rely on LLMs alone to generate reliable answers.

TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities

Retrieved on: 
Tuesday, August 29, 2023
Pressure, Amazon Web Services, NLU, CCAA, CX, IVR, Human, History, Organization, Amazon Lex, Automation, Investment, City centre, Machine learning, TTEC, AI, AWS, Contact center telephony, Sales, Online shopping, Amazon

DENVER , Aug. 29, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities.

Key Points: 
  • DENVER , Aug. 29, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities.
  • This offering, TTEC Digital Contact Center Intelligence powered by AWS, enables customers to add AI capabilities to their existing contact center infrastructure without technology replacements or major infrastructure upgrades.
  • "TTEC Digital has a long, successful history of investing and integrating AI technology from AWS into our customer solutions," said Christian Wagner, global AWS vice president at TTEC Digital.
  • TTEC Digital has orchestrated more than 500 AWS CX engagements with more than 150 dedicated professionals.

Elemental Cognition Announces Strategic AI Partnership with Google Cloud To Accelerate Time to Value for Enterprises Across Research & Discovery and Expert Assist Use Cases

Retrieved on: 
Tuesday, August 29, 2023
Cloud, IBM, Partnership, NLU, Travel, Education, Drug discovery, IBM Watson, Intelligence, Research, Cognition, Negotiation, Blog, Government, Public sector, Student, Jim Breyer, Google Cloud, Bridgewater Associates, PubMed, Ecosystem, AI, EC, Pharmaceutical industry

EC’s patented AI approach understands and applies business knowledge to assist enterprise and consumer stakeholders in solving complex problems with greater reliability, faster time to value, and broader reach.

Key Points: 
  • EC’s patented AI approach understands and applies business knowledge to assist enterprise and consumer stakeholders in solving complex problems with greater reliability, faster time to value, and broader reach.
  • EC.ai, built natively on Google Cloud, uniquely combines Google Cloud Foundational LLMs on Vertex AI and natural language understanding (NLU) with advanced reasoning to ensure both fluency and correctness.
  • “Google Cloud and Elemental Cognition share a commitment to address real-world use cases and add real value with generative AI,” said James Lee, General Manager, Startups and AI at Google Cloud.
  • To read more about EC’s use of Google Cloud generative AI, see the expansion blog featured today on the Google Cloud partner blog and visit Elemental Cognition featured in the Google Gen AI Pavilion at Google Cloud Next, August 29-31.

Twilio CustomerAI Fuels Next Generation Customer Relationships and Competitive Advantage for Businesses Worldwide

Retrieved on: 
Wednesday, August 23, 2023
Internet, Data Management, Technology, Artificial Intelligence, Software, Cloud, Unify, IDC, Communication, Zero-copy, Marketing, Synthetic media, JetBlue, Privacy, SVP, Environment, Quartz Composer, NYSE, Data science, Warner Bros. Interactive Entertainment, Perception, Human, Unified, GA, OpenAI, Human voice, Organization, LTV, Machine learning, Growth, ETL, Tag cloud, NLU, Customer, Multimedia, Churn, Google Cloud, Box, Information system, HTML, Partnership, Natural language, Databricks, Spoke, SIGNAL, Intelligence, Customer data platform, Personalization management system, Cisco, Snowflake, CDP, Artificial intelligence, AI, AWS, PII, Medical device, Sales, Retail, Mobile phone, Online shopping, Video game, Management, Segment, Data, Twilio, Flex, Nextdoor

SIGNAL 2023 announcements include:

Key Points: 
  • SIGNAL 2023 announcements include:
    In today’s competitive environment, marketers need new ways to attract, convert, and retain high-value customers.
  • With CustomerAI Predictions 2, Twilio is putting the power of predictive AI at marketers’ fingertips.
  • Twilio’s new Segment B2B Edition with Linked Profiles 7 will allow businesses to establish relationships across all their customer data in an expanded data graph.
  • Lastly, Twilio Engage and Twilio Flex customers will be able to onboard customer data into these applications more quickly and easily.

Syllable Named to AVIA Marketplace's Top Conversational AI Companies

Retrieved on: 
Tuesday, August 22, 2023
Communication, NLU, Prescription, Research, Conversation, AVIA, Organization, Hospital, Empathy, SVP, HonorHealth Scottsdale Osborn Medical Center, Environment, Automation, Medical device, Sales, Nursing, Syllable

MOUNTAIN VIEW, Calif., Aug. 22, 2023 /PRNewswire-PRWeb/ -- Syllable's technology platform handles millions of calls each year, leveraging conversational AI and NLU technology in tandem with the company's purpose-built digital applications to automate inbound patient interactions with healthcare provider organizations. "We feel so fortunate and privileged at Syllable to work with healthcare system partners like New York Presbyterian, Houston Methodist, and HonorHealth. We focus every day on how our technology can automate more and more calls to our customer partners, preserving their staff time to focus on those interactions needing the care and empathy of a human," says Syllable Chief Operating Officer and President, Syllable Healthcare, Catherine Krna.

Key Points: 
  • We feel so fortunate and privileged at Syllable to work with healthcare system partners like New York Presbyterian, Houston Methodist, and HonorHealth.
  • Syllable leverages AI and automation to dramatically reduce inbound call volume, allowing healthcare staff to focus on what matters most—the patient.
  • The Top Conversational AI Companies Report is a compilation and analysis of client ratings, reviews, and healthcare system implementation data from across the nation.
  • Access the full report findings from AVIA Marketplace's Top Conversational AI Companies list here.

Syllable Named to AVIA Marketplace's Top Conversational AI Companies

Retrieved on: 
Tuesday, August 22, 2023
Communication, NLU, Prescription, Research, Conversation, AVIA, Organization, Hospital, Empathy, SVP, HonorHealth Scottsdale Osborn Medical Center, Environment, Automation, Medical device, Sales, Nursing, Syllable

MOUNTAIN VIEW, Calif., Aug. 22, 2023 /PRNewswire-PRWeb/ -- Syllable's technology platform handles millions of calls each year, leveraging conversational AI and NLU technology in tandem with the company's purpose-built digital applications to automate inbound patient interactions with healthcare provider organizations. "We feel so fortunate and privileged at Syllable to work with healthcare system partners like New York Presbyterian, Houston Methodist, and HonorHealth. We focus every day on how our technology can automate more and more calls to our customer partners, preserving their staff time to focus on those interactions needing the care and empathy of a human," says Syllable Chief Operating Officer and President, Syllable Healthcare, Catherine Krna.

Key Points: 
  • We feel so fortunate and privileged at Syllable to work with healthcare system partners like New York Presbyterian, Houston Methodist, and HonorHealth.
  • Syllable leverages AI and automation to dramatically reduce inbound call volume, allowing healthcare staff to focus on what matters most—the patient.
  • The Top Conversational AI Companies Report is a compilation and analysis of client ratings, reviews, and healthcare system implementation data from across the nation.
  • Access the full report findings from AVIA Marketplace's Top Conversational AI Companies list here.

Voiceflow Announces $15M Investment from OpenView Venture Partners

Retrieved on: 
Tuesday, August 15, 2023
HP OpenView, NLU, LLM, The Home Depot, Alexa, Craft Ventures, Language, U.S. Bancorp, BMW, SAN, AI, Invision, Sales, Amazon, Eventbrite

With this latest investment round, Voiceflow will amplify its commitment to product innovation while helping conversational AI product teams design, test, and launch AI agents for customer support.

Key Points: 
  • With this latest investment round, Voiceflow will amplify its commitment to product innovation while helping conversational AI product teams design, test, and launch AI agents for customer support.
  • Voiceflow is the world's most advanced conversational AI platform that allows teams of any size to collaboratively build agents of any scale and complexity.
  • “We are excited to work with the OpenView team, which brings unmatched experience working with businesses like ours.
  • Using Voiceflow, customers can quickly and easily design complex conversations, share prototypes in minutes, and efficiently launch to production.

Moveworks Makes Its Debut on the 2023 Forbes Cloud 100

Retrieved on: 
Tuesday, August 8, 2023
Data Management, Technology, Online Privacy, Artificial Intelligence, Software, Cloud, Partnership, NLU, Rising Star, History, Language, Centaur, HR, Growth, Salesforce, AI, ROI, Management, Moveworks

Moveworks , the leading AI copilot platform for the enterprise, has been named to the Forbes 2023 Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world — published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures .

Key Points: 
  • Moveworks , the leading AI copilot platform for the enterprise, has been named to the Forbes 2023 Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world — published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures .
  • The honor of being recognized on the Forbes Cloud 100 list further validates the work we are doing at Moveworks to make language the universal UI.”
    Navigating the enterprise environment can be complex for employees.
  • “The companies of the Cloud 100 list represent the best and brightest private companies in this crucial tech sector,” said Kenrick Cai, the Forbes editor of the Cloud 100.
  • The Forbes 2023 Cloud 100 and 20 Rising Stars lists are published online at www.forbes.com/cloud100 .