Marchex Wins 2024 Artificial Intelligence Excellence Award
Call Summaries offer natural language summarizations of customer conversations, reducing the need for manual recording while also delivering unbiased, concise accounts of agent-customer interactions. While many conversational analytics companies offer a base level of call summarization, the Sentiment Suite also goes beyond traditional sentiment analysis by providing detailed insights into customer emotions and perceptions of a business. For example, this offering distinguishes itself by not only identifying customer frustration, but also understanding its underlying causes-- and then can assess overall customer satisfaction. These advancements have shown strong correlations with online review ratings, offering businesses real-time insights into customer pain points and satisfaction levels.
- Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration, today announced that Marchex Platform Services has been selected for an AI Excellence Award in the Generative AI category as part of the Artificial Intelligence Excellence Awards program by the Business Intelligence Group.
- Marchex Platform Services (MPS) stands at the forefront of conversational analytics by transforming the way businesses engage with their customers.
- On a daily basis, Marchex ingests and analyzes millions of customer conversations across multiple channels via phone calls, texts, and transcripts.
- “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement.