NLU

Cresta Expands its Generative AI Solutions for the Contact Center

Retrieved on: 
Monday, March 27, 2023
NLU, Natural language, Cresta, PALO, Intuit, EarthLink, Organization, Understanding, Blue Nile, CarMax, ROI, Interaction Flow Modeling Language, Behavior, CSAT, Medical device, Sales, Online shopping, Porsche

PALO ALTO, Calif., March 27, 2023 /PRNewswire/ -- Cresta, a leading provider of generative AI for intelligent contact centers, today announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers. 

Key Points: 
  • Businesses are increasingly intrigued by the prospects of generative AI but only willing to invest in the technology if there is a tangible ROI.
  • Powered by generative AI, these new solutions help contact center and sales teams become more effective by identifying the behaviors and drivers that improve business outcomes.
  • "These new solutions will help businesses overcome this challenge by underpinning their sales and service strategies with deep insights based on customer conversations with their best agents."
  • CarMax , Blue Nile , Earthlink , Holiday Inn Club Vacations , Porsche , and Intuit are among the leading companies using Cresta to improve the productivity of their contact center operations.

Vonage Announces AI Acceleration Suite to Simplify and Democratize Intelligent App Development

Retrieved on: 
Monday, March 27, 2023
NLU, UI, Industrial and production engineering, EVP, Acceleration, API, MMS, Intelligence, Human, Research, History, Organization, Documentation, Publication, Machine learning, CRM, Manufacturing Advisory Service, AI, Vonage, Salesforce, SMS, Automation, Mobile phone, Phosphorus, Sales

HOLMDEL, N.J., March 27, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a portfolio of AI-capable, low-code/no-code programmable components that speed and simplify the development of applications that deliver smarter solutions to drive business productivity and better experiences and engagements. Integrating Vonage Communications APIs for voice, video, SMS and messaging, the AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications.

Key Points: 
  • Vonage AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys.
  • The Vonage AI Acceleration Suite includes:
    AI Studio : Originally launched in September 2022, the award-winning AI Studio is a low-code/no-code solution that enables smart customer conversations in multiple languages, incorporating natural-language understanding (NLU) and machine learning (ML) capabilities using AI.
  • "With the capabilities enabled by the AI Acceleration Suite of products across omnichannel messaging, video conferencing, and more, Vonage is up for the challenge."
  • Vonage AI Acceleration Suite solutions can be used together, or flexibly in different combinations, or individually according to application need.

InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform to Solve Real-World Business Challenges for Clients

Retrieved on: 
Thursday, March 23, 2023
Software, Digital Marketing, Internet, Marketing, Artificial Intelligence, Data Management, Communications, Technology, XI, Organization, ChatGPT, NLG, AI, NLU, CX, OpenAI, Environment, Sales

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so.

Key Points: 
  • InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so.
  • This advancement marked a new era of integrated CX, helping customer experience leaders better understand where to focus for the biggest impact, in the fastest time.
  • There is another area where the InMoment XI Platform is leveraging this next-generation AI technology within its offerings to create smart feedback examples.
  • This capability generates granular and highly specialized test datasets similar to what an actual human would take hours to complete.

Vonage Proactive Connect Increases Engagement by Driving Personalized, Two-Way Conversations at Scale

Retrieved on: 
Thursday, March 23, 2023
Online, Connect, WhatsApp, NLU, Messenger (software), UI, API, ML, MMS, Human voice, Message, Viber, AI, System, SMS, VCP, Caregiver, Mobile phone, Rail freight transport, Sales, Vonage

HOLMDEL, N.J., March 23, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Proactive Connect, a powerful tool that empowers businesses to deliver customized, large scale, omnichannel campaigns and bulk messages, including two-way interactions with their customers, all from a single marketing, automation platform.

Key Points: 
  • Vonage Proactive Connect provides a flexible and scalable way to initiate large scale conversations across any channel.
  • Vonage Proactive Connect provides a flexible and scalable way to initiate large scale, external conversations across any channel via Vonage APIs - Voice, SMS, and Messaging including MMS, WhatsApp, Viber, and Facebook Messenger.
  • "With the ability to configure every aspect of a customer campaign, Vonage Proactive Connect is changing the way businesses engage with customers," said Colin Brown, VP Product, Vonage.
  • Vonage Proactive Connect uses automated conversational workflows, including:
    AI-Enabled solutions: Easily manage bulk synchronous or asynchronous inbound and outbound interactions across multiple channels.

Cresta Receives 2023 CUSTOMER Magazine Product of the Year Award

Retrieved on: 
Wednesday, March 15, 2023
TMC, NLU, Emotion, PALO, Loo of the Year Awards, Intelligent Platform Management Interface, CRM, Synthetic media, Sales

PALO ALTO, Calif., March 15, 2023 /PRNewswire/ -- Cresta, a leading provider of  Generative AI for the contact center, announced today that TMC, a global, integrated media company, has named the Cresta platform as a 2023 CUSTOMER Product of the Year Award winner.

Key Points: 
  • PALO ALTO, Calif., March 15, 2023 /PRNewswire/ -- Cresta, a leading provider of  Generative AI for the contact center, announced today that TMC , a global, integrated media company, has named the Cresta platform as a 2023 CUSTOMER Product of the Year Award winner.
  • This allows Cresta to gain a deeper understanding of customer conversations when compared to traditional call center AI tools.
  • The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time.
  • "On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cresta with a 2023 Product of the Year Award," said Rich Tehrani , CEO, TMC.

Armorblox Recognized as a Representative Vendor in 2023 Gartner® Market Guide for Email Security

Retrieved on: 
Tuesday, March 14, 2023
Internet, Security, Data Management, Technology, Software, Cloud, BEC, URL, Research, AI, ML, Organization, API, Gartner hype cycle, Attack, Gartner, Data loss, ICES, NLU, SEG, Free energy suppression conspiracy theory, Email spoofing, ChatGPT, Anomaly, CESS, Microsoft, Communication, Internet service provider, Sales, Mail, Online shopping

Armorblox , an email security and data loss prevention company, today announced that it has been recognized as a Representative Vendor in the 2023 Market Guide for Email Security report by Gartner [1] within the Integrated Cloud Email Security category.

Key Points: 
  • Armorblox , an email security and data loss prevention company, today announced that it has been recognized as a Representative Vendor in the 2023 Market Guide for Email Security report by Gartner [1] within the Integrated Cloud Email Security category.
  • Armorblox has been named a Representative Vendor for three consecutive years in the report, having been recognized twice in the Integrated Cloud Email Security (ICES) category and once in the Cloud Email Security Supplements (CESS) category.
  • The report focuses on the email security market and looks to recognize vendors who are offering email security capabilities in ways that are unique, innovative and/or demonstrative of forward-looking product strategies.
  • The Gartner Market Guide suggests that security professionals should “evaluate the native capabilities offered by their cloud email systems and ensure that they are adequate to prevent sophisticated attacks.”
    Gartner recommends security professionals look to augment these native email security capabilities with an Integrated Cloud Email Security (ICES) solution.

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms Second Year in Row

Retrieved on: 
Monday, March 13, 2023
Luigi, IVA, Roche, XO, Chatbot, API, Organization, Completeness, Augmented reality, Magic Quadrant, Gartner, Certification, LLM Communications, NLU, Human, Growth, DIY, OpenAI, Mobile phone, Sales

ORLANDO, Fla., March 13, 2023 /PRNewswire/ -- Kore.ai, the world's leading conversational AI platform and solutions provider, today announced that the company has been named a Leader in the Gartner 2023 Magic Quadrant for Enterprise Conversational AI Platforms. This is the second consecutive year that Kore.ai has been recognized as a Leader for its Ability to Execute and Completeness of Vision. (Access a complimentary copy of the report here).

Key Points: 
  • ORLANDO, Fla., March 13, 2023 /PRNewswire/ -- Kore.ai , the world's leading conversational AI platform and solutions provider, today announced that the company has been named a Leader in the Gartner 2023 Magic Quadrant for Enterprise Conversational AI Platforms.
  • This is the second consecutive year that Kore.ai has been recognized as a Leader for its Ability to Execute and Completeness of Vision.
  • "Conversational AI will play a major role in the future of customer and employee experiences as people continue to engage with brands and enterprises.
  • "Kore.ai is among the first to embrace the use of LLMs for enterprise conversational AI use cases.

Perception Point Recognized in 2023 Gartner® Market Guide for Email Security Report for Fourth Year in a Row

Retrieved on: 
Wednesday, March 1, 2023
Cloud, ICES, Incident, Perception, MSSP, SE, Organization, Triage, Research, TEL, Publication, Google Workspace, Automation, Free energy suppression conspiracy theory, Attack, Integration, NLU, SOC, Microsoft, Natural language processing, SEG, Communication, API, NLP, BEC, Mobile phone, Internet service provider, Online shopping, Gartner

TEL AVIV, Israel , March 1, 2023 /PRNewswire/ --  Perception Point, a leading provider of advanced threat protection across digital channels, today announced that it has been recognized in the 2023 Gartner Market Guide for Email Security for the fourth year in a row*, having been listed as a Representative Integrated Cloud Email Security (ICES) Vendor. The report recognized Perception Point for three products: Advanced Email Security, Advanced Internal Email Security, and Advanced Collaboration Security.

Key Points: 
  • Perception Point is listed in the Gartner report as a Representative ICES Vendor for its Advanced Email Security, Advanced Internal Email Security, and Advanced Collaboration Security solutions
    TEL AVIV, Israel , March 1, 2023 /PRNewswire/ -- Perception Point , a leading provider of advanced threat protection across digital channels, today announced that it has been recognized in the 2023 Gartner Market Guide for Email Security for the fourth year in a row*, having been listed as a Representative Integrated Cloud Email Security (ICES) Vendor.
  • The report recognized Perception Point for three products: Advanced Email Security , Advanced Internal Email Security , and Advanced Collaboration Security .
  • We learn from the Gartner report about the growing importance of phishing and BEC protection, the need to secure collaboration channels as well as email, and the increasing momentum of Integrated Cloud Email Security solutions (ICES).
  • In the latest SE Labs independent testing report, Perception Point was recognized as the strongest performing email security solution for the second year in a row, ranking #1 in detection rate, false-positive rate, and overall accuracy rating.

Rasa Announces Game-Changing Generative AI Solution Enhancements in Rasa Pro

Retrieved on: 
Tuesday, February 28, 2023
Organizational founder, Conversation, OpenAI, Chatbot, Heart, Natural language, Privacy, Research, Architecture, Generative, AI, Synthetic media, NLU, LLM, Customer service, Electric motor, Sales, Medical device

SAN FRANCISCO, Feb. 28, 2023 /PRNewswire/ -- Rasa, a leader in Conversational AI technology, has announced that its conversational AI platform has been enhanced with new capabilities featuring ground-breaking integrations involving Large Language Models (LLMs) like OpenAI's GPT-3, central to the Generative AI ecosystem.

Key Points: 
  • Revolutionizing the Conversational AI Landscape: Rasa Introduces Breakthrough Generative AI Technology for Enhanced User Experience
    SAN FRANCISCO, Feb. 28, 2023 /PRNewswire/ -- Rasa, a leader in Conversational AI technology, has announced that its conversational AI platform has been enhanced with new capabilities featuring ground-breaking integrations involving Large Language Models (LLMs) like OpenAI's GPT-3, central to the Generative AI ecosystem.
  • At the heart of Rasa's solution is the innovative Intentless Dialogue Management, a new approach to conversational AI that relies on cutting-edge generative AI technology.
  • Unlike many other generative AI solutions on the market, Rasa offers customers a flexible and secure platform without the risks associated with other providers.
  • To help businesses get started with the new Generative AI Solution, Rasa is launching a private beta program for their Rasa Pro customers.

Sublime Security Raises $9.8M and Launches the First Open Email Security Platform To Enable Community Collaboration Against Phishing

Retrieved on: 
Tuesday, February 21, 2023
Software, Mobile, Wireless, Networks, Internet, Professional Services, Data Management, Apps, Applications, Technology, Artificial Intelligence, Security, Crowdfunding, Finance, Department of Defence, MQL, Google Workspace, EML, FTSE, DIE, Docker, Analyser, Fortune 500, FTSE 250 Index, Organization, United States Department of Defense, Natural language, DSL, Triage, Computer vision, Optimizely, AWS, CV, Private sector, Decibel, FBI, NLU, Small business, Microsoft, Defense, Multimedia, Head, Machine learning, New York Stock Exchange, Cryptocurrency, Risk management, Mail, Internet service provider, Pangaea

Kamdjou started at the DoD while in high school, and worked on and led numerous offensive security efforts for over eight years.

Key Points: 
  • Kamdjou started at the DoD while in high school, and worked on and led numerous offensive security efforts for over eight years.
  • If we open it up and let everyone contribute we actually stand a fighting chance.”
    Sublime is changing the way the security community approaches email defense with a number of industry firsts:
    The first open, free, and self-hostable email security platform.
  • "Email security has always been a passive wait, see, and catch game with black box software you have no control over.
  • Sign up for a free cloud account or learn how to deploy Sublime locally via Docker or to AWS at https://sublime.security/ .