Ty Chooses 8x8 XCaaS for Enhanced Customer Experiences and Employee Collaboration
With the company’s previous communication system about to be discontinued, Ty knew it needed a new cloud contact center and unified communications solution capable of providing enhanced experiences and connecting its customers and employees, regardless of location.
- With the company’s previous communication system about to be discontinued, Ty knew it needed a new cloud contact center and unified communications solution capable of providing enhanced experiences and connecting its customers and employees, regardless of location.
- Ty turned to IT consultant Morgan Birge for expert advice to modernize their communications and collaboration infrastructure.
- Since deploying 8x8, Ty has realized a yearly savings of $75,000 by switching to a cloud-based, single-vendor contact center and unified communications platform.
- Additionally, Ty has begun offering an enhanced experience by giving customers a callback option when calling the contact center, with 91.7% of customers opting for this feature.